JJ's House

Dear Revdex.com,   We have contacted Mr. [redacted] [redacted] regarding the refund and sent him return form and return instructions on July 13, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did not meet Mr. [redacted] [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve him again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com, We have contacted [redacted] regarding the refund and offered her two options on June 29, 2016. Once we get the answer from her, we will go ahead with the process.  We are sorry that we did not meet Jennifer’s expectation this time. We will continue to improve our...

customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 5, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted]...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 24, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry...

that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on Nov 1, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that...

we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Also, I want to thank you, the Better Business Burea for your very fast action and response regarding this complaint.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on Mar. 24, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did...

not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com, We have contacted Kelsey * O[redacted] regarding the refund and sent her return form and return instructions to finish the exchange process on April 8, 2016.Kelsey * O[redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her...

again in the future. Thank you. Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted Amanda B Longoria regarding the refund and she agreed with our solution on October 8, 2015.We are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank...

you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on April 6, 2015.Once we receive the return goods and make sure the return is in line with our return policy, refund will be processed.We are sorry that we did not meet Cheri’s expectation this time. We will...

continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on March 28, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.   We are sorry that...

we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The company offered me the choice of a 40% refund, or to return the dress to an unknown address in China at my cost for shipping.  I chose to take the 40% because the shipping was more then the dress cost alone!  I am still waiting for my refund and have not received it yet.  I will be following up again if I do not receive it.  Thank you.
Regards,
Faith C[redacted]

Dear Revdex.com,   We have contacted Mrs. Jonell [redacted] regarding the refund on Feb 22, 2018. The refund will be processed within 24 hours. The refund will be back into the account which Mrs. [redacted] used to pay for the order within 7-15 working days, depending on the bank processing time.   We are sorry that we did not meet Ms. [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted Ms. [redacted] regarding the refund and sent her return form and return instructions on Sep 18, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we...

did not meet Ms. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We are so sorry that Mrs. [redacted] didn’t receive our emails sent on Sep 29. We have sent an email to Mrs. [redacted] again on Oct 9 regarding her issue. She may check emails sent by our customer service manager Jennie W* or send email to [redacted]   We are sorry that...

we did not meet Ms. [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Best Regards, JJsHouse Service Team

This online website pops up whenever you are looking for a gown. I recently ordered 5 gowns from this venue looking for mother of the Groom and 3 other weddings that I have been invited to . They denied my order saying I must cancel some dresses or they would have to deny my order. Why do they call themselves a dress store ????? I am so angry

Dear Revdex.com, We have contacted Brenda Rojas regarding the refund and sent her return form and return instructions on March 25, 2016. Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed. We...

are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 11, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry...

that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her return address and return form on May 20.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not...

meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team