JJ's House

Dear Revdex.com, We have contacted Melissa * D[redacted] regarding the refund and sent her return form and return instructions on Sep. 13, 2016. Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed. We are sorry that we did not meet...

Melissa’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,   We have contacted Vivian [redacted] regarding the refund.   We are sorry that we did not meet Vivian’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards,...

JJsHouse Service Team

Dear Revdex.com, We have contacted Victoria Proehl regarding the refund and sent her return form and return instructions on March 7, 2016. Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed. We are sorry that we did not meet...

[redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team

Revdex.com, Yes, JJsHouse.com did allow me to return my items....to China. I paid $77 to have my shipment sent internationally. JJsHouse.com claims to makes every dress to order, so then why am I returning a dress to China? Once again, this business is advertising one thing and doing another. I implore the Revdex.com to investigate their website for the claims they make versus the actual goods and services they provide.  I appreciate the seller's acceptance to refund my purchases, which should be a sign of good faith. However, sending my items back to the manufacturer as opposed to JJsHouse's Arizona facility puts the costs back on the consumer. This is not appropriate for any retailer, online or otherwise.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11711310, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Melissa D[redacted]

Dear Revdex.com,   We have contacted Mrs. Amy [redacted] regarding the product and have given her options including return and refund on April 27, 2017.   Once we get a reply from the customer, we will move forward to issue the refund.   We are sorry that we did not meet Mrs. Amy’s...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com, We have contacted our finance department to check it again. Please kindly note that when somebody files a chargeback for reason Pre Arbitration, the money will go back to the issuer bank immediately. The seller won't be able to hold it. Could you also please tell the customer to check it again whether she has received a refund of $421.47? (That may be issued by another account of us.) We will immediately inform the customer when we have any update on this.  We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 24, 2016.Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed. We are sorry that we did not meet Jill’s...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.  Thank you. Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on January 14, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet M[redacted]...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on June 6, 2015.We are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank...

you.Best Regards,JJsHouse Service Team

Dear Revdex.com, We have contacted Mrs. [redacted] regarding the refund and initiated the refund process on March 21, 2017. However, according to Checkout platform rules we could not issue the refund since Mrs. [redacted] filed the chargeback before. And now to get the refund,...

Mrs. [redacted] can contact the bank to file second chargeback and the money will be returned. We are sorry that we did not meet Mrs. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted Mrs. Jonell [redacted] regarding the refund on Feb 12, 2018. Once Mrs. [redacted] confirms her decision she can contact our customer service for the return form.   We are sorry that we did not meet Mrs. [redacted]’s expectation this time. We will continue to improve our...

customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept their option to return the dress under the condition for a full refund once I have shipped the merchandise. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,We received a reponse from the complaintant, claiming that the case is not resolved.Again, she does NOT provide a valid order number to prove she is  a real customer of JJsHouse.We would like to help but it is beyond our control to resolve an issue with a NON-JJsHouse customer. In this case, what action will you take? Kind regards,[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,   We have contacted Ms. Hannah [redacted] regarding the product and gave her options including return and refund on April 27, 2017.   Once we get a reply from the customer, we will move forward to issue the refund.   We are sorry that we did not meet Ms. Hannah’s expectation...

this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

I responded to the company's email received on Tuesday morning, seeking clarification of one of the options presented (retain product and receive a 40% discount), and have not received any follow up response from them since.  I sent two additional follow up messages  (Wed. and Thurs.) requesting a response, so that I could indicate to Revdex.com that this issue was resolved, however, no response has been received. I would like to settle this, but need to understand the specific refund amount being offered, and get proof that it has been processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]