JJ's House

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company reached out to me directly and offered the 2 following options. 1.We can refund you 40% of the dresses value and you can still keep the dresses. 2. You may return the dresses to us. It usually takes three weeks for us to receive your parcel depending on how you send it back. After receiving the returned products, we will process the refund of the items value for you, while the return postage will be at your own expense. While neither of these options is what I was looking to accomplish, I have informed the company I will accept option number 1. I have priced the shipping with my local post office to find that the shipping charge would be $89.95, which is outrageous. I have already paid shipping once and don't feel at this point that spending that much for shipping is an acceptable option. I am waiting for the to confirm that the refund amount would be $147.31 and how long will it take to be refunded to my credit card.                     I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

they have contacted me and sent me a return address, however, they told me if I remove my reviews they would immediately process my refund. As of this morning, I am being told they cannot refund me in whole unless I give them my PayPal login and account number. I did not use PayPal for this order, I used my credit card. Something is fishy here.

Dear Revdex.com,   We have contacted Lydia G S[redacted] regarding the refund and sent her return form and return instructions on Jan.13, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did...

not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

I mailed the package back to them the way they requested. I provided them with tracking information. The post office tells me it is in China. I don't know to move their package from Customs. I was advised by my local postmaster (Mrs. [redacted] that it could sit in Customs forever until they notify the recipient to come get it. I TRIED to ship this out UPS so I could track it, but THEY refused to allow me to do so. I don't know anything about international mail and how it works. UPS could have delivered it straight to them without this problem. This shipping method was THEIR choice. I have attached THAT email. In her email Cecilia promised me that if they can confirm the package is on the way to them, she would issue a refund (I have that email as well and can provide, this only allows 4 attachments). I provided the tracking info, she confirmed it left NY. She has not issued a refund. They need to check with customs officials about picking up their package. IT cost me $65 to mail it. If I do a "return to sender" and have it brought back to me...then have to resend it, that is more money it will cost me. I can do that... IF THEY SEND ME A SHIPPING LABEL. I am not paying for shipping a 3rd time. I will have spent more on the shipping back and forth than the product is worth. I am still getting the run around with this company...even though I have done everything they have asked and even spent $65 of my own money to mail their package (did I mention they lied about sending me a return label?).

Dear Revdex.com,   We understand Caroline’s concern and we are now trying to get in touch with the local post office. If we are not hearing from them until Dec 5th, or the items are confirmed lost, we will file a claim and issue the refund to the customer.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] [redacted] regarding the refund and sent her return form and return instructions on May 30, 2016. Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed. We are sorry that we did not meet...

[redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted Kristine M Cave regarding the refund and return on Oct.13, 2016.   We are sorry that we did not meet Kristine’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank...

you.   Best Regards, JJsHouse Service Team

Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 5, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.   We are sorry...

that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards,   JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on Oct 26, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry...

that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

I received an e-mail from Daisy W[redacted] on March 16th, 2017 saying I would get a full refund in 24 hours. I never got refund or even a "pending" refund. This company has terrible customer service and they have had my money charged since 3-2-17. I would like my refund immediately. JJ's House is a scam!

Dear Revdex.com, We have contacted Brenda Rojas regarding the refund and sent her return form and return instructions on March 25, 2016. Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed. We are sorry that we did not meet [redacted]...

[redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team

Dear Revdex.com,As JJ'S house reoonded, the amount has never been dedected from their bank according to my credit card company (bank). When I contacted my company, they suggested to request JJ'S house with proof of transaction,  which they did not have. My card company said "jj's house is NOT telling me the truth and they still have my money and dresses". Revdex.com, would you please ask JJ'S house for any evidence to proof that they have paid BACK FROM THEIR ACCOUNT, so I can proceed with filling complain with card company?  As of now, no payment was made by JJ'S house except $39.99 for shipping .Thank you.

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on April 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed, which covers dress value and return postage.We are sorry that we...

did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted Ms. [redacted] regarding the refund and sent her return form and return instructions on June 5, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry...

that we did not meet Ms. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,   We have contacted Mrs. Faith C[redacted] regarding the product and refund on March 26.   We are sorry that we did not meet Mrs. C[redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.  ...

Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted our finance department to check it again. Please kindly note that since Mr. [redacted] filed the chargeback, the payment now is being kept by the payment platform so we cannot issue the refund to him now. We have informed Mr. [redacted] bank to issue the full refund directly to him.   We will immediately inform Mr. [redacted] when we have any update on this.   We are sorry that we did not meet Mr. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve him again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund. Please note that we have already issued a full refund and [redacted] is expected to receive it in 24 hours.   We sincerely apologize that we didn’t reply to the customer’s email in time due to our Spring Festival holiday, and the...

shipping process was also delayed.   We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 14, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted]...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted Mrs. [redacted] regarding the refund and sent her return form and return instructions on Feb. 6, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we...

did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team