JJ's House

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,We have processed full refund for [redacted] on January 22, 2015. We have finished the refunding procedure. Now it leaves to her bank to deposit the fund to her account, which is beyond our control.We are sorry for the inconvenience that it may take 7-15 working days for the money to be deposited to the account that She Paid The Order, but it is up to the regulations of her bank and the international credit card payment platform. The bank does have different procedures over paying and refunding. Would you kindly ask Donna to contact her bank as for why it took only several minutes to deduct the money but may take 7-15 working days for the money to be deposited to her account.Thank you.JJ’s House Service Team

Dear Revdex.com,We have reached an agreement with [redacted] regarding the refund, and she has mailed the dress on April 24.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet...

[redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We don’t have a customer named [redacted] or with the email address [redacted]. If the complaintant believes she has ordered from JJsHouse, we request a valid order number and purchasing record to be included in the complaint.Should the complaintant fail to...

provide a valid order number or purchasing record, you may take actions as you consider appropriate.Thank you so much for your kind support.Best regards,JJsHouse Service Team

I was worried about ordering a prom dress online without seeing it, but needed a custom fit for my tall daughter. Then more worried when I researched JJ's House rating on Revdex.com, after placing my order. My order didn't indicate shipped on the estimated date so I requested an update the next business day. I received a response within 24 hours that the dress had been shipped, apologizing for the delay. It arrived 24 hours later. The dress is absolutely beautiful, made well, and fits perfect! Would definitely order from JJ's House again!

Dear Revdex.com,We have processed the refund of USD 110 for [redacted] and contacted her regarding the refund on December 30, 2014.The refund will be back into the Account Which She Used to Pay for the Order within 7-15 working days, depending on the bank processing time.We are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,

We have contacted [redacted] regarding the refund on July 1. 

Once we get copy of the receipt, refund will be processed.

We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service....

Hopefully, we will be able to serve her again in the future.

Thank you.

Best Regards,

JJsHouse Service Team

Dear Revdex.com,

We have completed the refund for [redacted]. Sharpe and sent her refund proof on May 16, which covers full refund of the two products and majority of the shipping cost. Currently, there is US$5.365 due.

According to the rules and regulations of international credit card service provider, we can refund as much as 125% of the amount paid. By The Amount Paid, I am referring to what [redacted] has paid for the two products. That’s why we are able to refund full refund of the two products (100% of amount paid) plus majority of the shipping cost (25% of amount paid) to [redacted]’s credit card. We would be glad to refund the additional US$5.365 to [redacted]’s credit card; however, it is against the rules and regulations of international credit card service provider and is forbidden. For more information, please refer to rules and regulations set by international credit card service provider, the third party platform.

Luckily, we are able to refund the additional US$5.365 to [redacted] as soon as she sends us a PayPal account.

Please understand that we are very concerned about our customer satisfaction and have done our best to that end. We wish [redacted] could understand our situation and send us a PayPal account at her earliest convenience.

Thank you.

Best Regards,

JJsHouse Service Team

JJs House sent the dress I ordered and the fit was so far off I cannot wear it. I had even gone up a size thinking I could have it taken in. The company gave me 3 choices; 40 percent refund and keep the dress, a 50 percent off coupon to reorder or return the dress . Checking with UPS it would cost $200 to send it back to China. I have requested the 40 percent refund as it's my only choice. They have to know the cost to return it is prohibitive so I consider this a true fraud!

Dear [redacted],We have contacted [redacted] regarding the refund, and sent her instructions on January 19, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet...

[redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received any response from JJsHouse.  Possibly they are not replying to my address? 

Regards,

Custom made is now available to your measurements!! I ordered a formal dress and shoes and they both fit perfectly. Shoes also true to size. They are narrow to average. Not wide width.

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on June 3, 2016.   Once we receive the return goods and make sure the return is in...

line with our return policy, the refund will be processed.   We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,

 

We have contacted [redacted] regarding the refund.

She had logged the complaint on behalf of her bridesmaids instead of herself. After close communications with [redacted], we have identified three of her bridesmaids,namely [redacted],...

[redacted]

and [redacted].

We have processed full refund for [redacted] as she had cancelled the order on Nov. 9, and have sent return forms to [redacted] and [redacted] on Nov. 25. Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.

We are sorry that we did not meet the expectations of the above mentioned customers this time. We will continue to improve our customer service. Hopefully, we will be able to serve them again in the future.

Thank you.

 

Best Regards,

JJsHouse Service Team

Bought a dress for my mother from JJ's House for her HS reunion before I came on Revdex.com to check their ratings. I immediately panicked as the rating is a C- here. I got a beautifully made dress, though is was a size too big but I think that was my fault in measuring her. Nothing a seamstress couldn't fix in a day. She was happy after alterations and I was elated. I would order again for myself this time.

Dear Revdex.com,   Please kindly note that the refund is on process now on June 20, 2016.   We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service....

Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,We have reached an agreement with [redacted] regarding the refund and sent her return address and return form on May 9.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.[redacted] can be...

rest-assured that we will issue full refund to her as long as the dress is kept in its original conditions. We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on Sep.26, 2016.   Once we receive the return goods and make sure the return is in line...

with our return policy, the refund will be processed.   We are sorry that we did not meet Amina’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on June 6, 2015.We are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the...

future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] and sent return form to her on Feb 22.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted]'s expectation this time. We will...

continue to improve our customer service and hopefully to serve her again one day in the future.Thank you and best regards,JJsHouse Service Team