JJ's House

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on September 11, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet...

[redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted Donna Joyce Thompson regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Donna’s expectation this time....

We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on January 6, 2016.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,   We have contacted Miss [redacted] regarding the refund and sent her refund offer on Sep 6, 2017.   Once Miss [redacted] replies we will process the refund immediately.   We are sorry that we did not meet Miss [redacted] expectation this time. We will continue...

to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com, We have contacted [redacted] regarding the refund and sent her return form and return instructions on March 16, 2016. Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed. Please believe that customer service always...

come first in our policy so we will never neglect our customers. We tried to provide compensation but there might be some errors which blocked our communication. We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future. Thank you. Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on Feb. 17, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did...

not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,We have contacted [redacted] regarding the refund and sent her return form and return instructions on July 22, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet Lisa’s...

expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I not only want my full refund of $189.96 but also $33.40 for return of the dress. I have emails stating that I was to get a refund of the return postage of $33.40. Once a total refund of $223.26 is put back on my credit card used then I will be satisfied  and will close the case. I have over 50 emails from JJsHouse regarding this refund transaction. [redacted]

Dear Revdex.com,   We have contacted Ms. [redacted] regarding the refund and sent her return form and return instructions on Sep 18, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry...

that we did not meet Ms. [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,   We have contacted Joanna J Lucas regarding the refund and sent her return form and return instructions on Oct.8, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did...

not meet Joanna’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Amy [redacted]

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on Apr 1, 2017.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we did...

not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted Mrs. [redacted] regarding the refund and sent her return form and return instructions on Aug 21, 2017.   Once we receive the returned goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that we...

did not meet Mrs. [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted Nathalie [redacted] regarding the refund on Apr 23, 2017 and haven’t heard from her since.   We are sorry that we did not meet Nathalie’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in...

the future.   Thank you.   Best Regards, JJsHouse Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the information of the goods and noticed that the corrected banner has arrived on June 9, 2016.  We are sorry that we did not meet Kendra’s expectation this time. We will continue to improve our customer service. Hopefully, we...

will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

I do not accept the response of the business to resolve this complaint because (1) I was traveling and unable to respond in the designated time frame or be able to mail the dress since I was not home (2) they said they would keep the dress and no refund if it was not returned in the 7 days (3) This business denied that there was anything wrong already after they reviewed the picture they required for the original complaint. Therefore, I do not trust that they will give any refund after they were already given several chances. However, Now that I have returned home from traveling, I will return the dress. I am requesting this complaint stands until I receive a refund from the company. I hope that they will extend the time frame for the return and refund my money. Thank you.

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet [redacted] expectation this...

time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,  We have contacted [redacted] regarding the refund and sent her return form and return instructions on August 22, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, the refund will be processed.   We are sorry that...

we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

the business offered a foreign return address that is unacceptable unless the business covers the return shipping to the foreign address. To ship to the foreign return address we have to pay more on shipping cost than what we can get back from the refund which is ridiculous. We have already shipped back the items to the business' official registered business address in [redacted] with tracking information. We request that the business should fully refund what was charged on our credit card.