JKM Products Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.
I only accept this resolution if the business actually follows through with their promise starting with the month of July 2015.  They have previously given me the same response in the past to have payments start and then did not honor their agreement. They keep promising payment but I have yet to receive anything from them. This resolution will not be complete until all 3 checks have been received and clear the bank.In regards,
[redacted]

JKM sent the following information to the customer by email and the customer agreed to take the six monthly payments in order to receive their refund.JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers.  However, JKM...

experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections.  The damage to the business has caused a major impact in our product supply timing and customer service.  Since you are requesting a full refund instead of the store credit which is our policy, we will issue a refund to you of $368.25 and send you equal monthly payments over the six months starting this month. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer’s order was expected by early March as stated in our email confirmation and the timing on our web site. However, the goods were on back order and we state in our sales policy “If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order...

when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe.” We also state in our sales policy: “Due to the volume of orders across dozens of different manufacturers and the number of ribbons and trims we supply, we cannot provide an in advance follow-up service and continue to maintain wholesale prices and low minimum orders. Our web site is based on current product lines of our manufacturers which are adjusted daily. We only know of delayed or discontinued items when we receive our large shipment which includes your order. If your order does not arrive in the timeframe expected and is on back order, we can only follow up when we receive a customer email inquiry and as you know, we respond to all emails. Our sales policy as stated on our web site is all sales are final because we can get items when they come off back order but we made an exception to our policy and will issue a full refund of $63.76 in the spirit of customer service. Please allow 7-10 days to process this transaction. There is no further action required by JKM Ribbon & Trims.

We sent the following email to the customer on 7/18/16. "Hi,Thank you for the inquiry.  We cannot get the appliques until end of August due to low demand.We can only wait for the order or give you the opportunity to cancel the order. Please advise how to proceed. We apologize for this...

extended delay.Customer Service[redacted]"Serving our Customers for 18 YearsFor a fast response, JKM appreciates your email."We did not receive a response from the customer from the 7/18 email until we received the Revdex.com complaint. We want to resolve this and we will cancel the order and issue a refund of $42.55 within 5 days.

We have been in contact with the customer via email:Hi [redacted],Thank you for the inquiry.   As you know from a previous email, our area suffered much damage from a recent storm.  This storm caused power outages for days. Once the power was restored we came to find the storm caused...

damage to our computers and files. We are still trying to recover our Data Base of customers. Our Credit Department has been behind since we are working manually to retrieve information needed for payments to vendors and customers.I have retrieved an email  which was sent to you regarding your payment plan.  I have forwarded the email to my Credit Department which includes your address and the amount of the refund.  I also requested a check in the amount of $73.38 which totals two payments towards your total refund.  Your refund will be mailed by 8/4/15.Thank You for your patience and understanding.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:This check was received by [redacted] on 12/20 and deposited the following day. All is now resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cannot wait any longer for this order, as I have an event scheduled and need time to produce my bows, so I must find and use an alternate product. I must insist on full refund.
Regards,
[redacted]

We have been in contact with the customer and they have agreed to delivery of the order by 2/15 otherwise we will issue a full refund.  Delivery is expected next week.  We appreciate the customer's patience and understanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am happy to know that JKM Ribbon and Trims will have to reverse the credit card charge.  They ought to be ashamed of themselves for NOT honoring my request to cancel my order.  Further, this product:  [redacted] are made in China and [redacted] is located at [redacted], MA.  There is NO documentation where they say they will honor my cancellation.  In fact, as the documents I have forwarded of all email correspondences, JKM quotes their policy of product delays and will not cancel one's orders.  I ordered from [redacted] the same product and I received it in 7 days. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After researching the complaint, JKM had notified the customer that the back order had been cancelled and a full store credit coupon code([redacted]-$277.50) was on file, good to be used on any new order without an expiration date.

JKM has been in contact with the customer via the following email trail and have come to a settlement:On May 11, 2015, at 1:10 PM, JKM Ribbon & Trims [redacted] wrote:Hi, Thank you for the response. We want you to know we have no intention of taking your money. There...

are 3 options we would like to offer you.First, we already put a credit on file for you that you can access with coupon code [redacted] for $947.94 for any new order without any expiration date. Second, if you want us to get the products for you, we can have them shipped by mid June. We have checked with the supplier and they will be available by then.Third, if you have another trim(s) you can use, let us know and we will expedite getting them for you.Fourth, we are willing to make an exception to our sales policy and we will issue a refund to you in a six month payment plan starting this month. Please let us know if one of these options work for you.  Customer Service[redacted]"Serving our Customers for 18 YearsFor a fast response, JKM appreciates your email.From: [redacted] Sent: Tuesday, May 12, 2015 11:59To: JKM Ribbon & TrimsSubject: Re: Order Confirmation - JKM Ribbon & Trims Thank you for your response. I would like option 4, a full refund from you on a 6-month payment plan.Please send me details of the dates and amounts of the deposits. Thank you,[redacted]From: JKM Ribbon & Trims [[redacted] Sent: Friday, May 15, 2015 02:49To: '[redacted]Subject: RE: Order Confirmation - JKM Ribbon & Trims  Hi, Thank you for the response. We will implement the payment plan option and we will begin sending checks in June approx. the 3rd week in the month. At any time, you can use the balance toward another order.  Customer Service[redacted]"Serving our Customers for 18 YearsFor a fast response, JKM appreciates your email.

Complaint: [redacted]
I am rejecting this response because the credit has not yet been issued and I don't trust the business to follow through.  I am happy to accept the response when I have been reimbursed in full.Thank you so much for your assistance - I do not feel the company would have acted in a professional manner without your intervention.
Regards,
[redacted]

The customer's order was shipped complete on 2/19/14 via [redacted] tracking#[redacted].  We apologize for the inconvenience.

We have been in contact with the customer via email and they have agreed to delivery of the order within 2 weeks otherwise we will issue a full refund.  The goods are expected to arrive in our warehouse within the next week.  We appreciate the customer's patience and understanding.

After researching the complaint, JKM had notified the customer that the order would become available in mid June.  Unfortunately, the customer prefers a refund and JKM is willing to make an exception to our sales ploicy and issue a full refund.  Our credit department has been in contact...

with the customer via email.  The email sent follows:Hi [redacted],Thank you for the inquiry. We have canceled your order and issued Refund Check #[redacted] in the amount of $91.56.The check was mailed to: [redacted]
We apologize for the delay and appreciate your patience.[redacted]President

Complaint: [redacted]
I am rejecting this response because:
I wanted the order sent to me IN FULL.  I never requested that items available be sent and anything else be cancelled.  I needed everything in my order, hence the reason why I ordered it.  I would like all of the items I requested.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they follow through & actually send a refund check.
Regards,
[redacted]