JKM Products Corporation

Review: We made an order for some cotton cording from JKM Ribbon on March 19th, 2014. Their policy is that orders can take some time to ship as they indicate that they need to get enough orders to order a larger quantity from the manufacturer. We know this and order ahead of time because of this and usually expect that it will take a month or two to get our order. We have emailed the company several times and have been told on several occasions that there were problems that caused delays. When we emailed in June we were told that our order would ship out by late July so we waited. Then we were told it would ship the week of September 15th. We emailed on September 22nd and were told that the order would ship within the next 4 days. This cycle continued and as of today (October 15th) we have not received notification that our order has shipped. We have asked several times for a refund so we can purchase our products from another company but they said the order couldn't be cancelled or refunded.Desired Settlement: We would like the order cancelled and a refund of the payment for this order.

Business

Response:

JKM sent the following information to the customer by email and the customer agreed to take the six monthly payments in order to receive their refund.JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since you are requesting a full refund instead of the store credit which is our policy, we will issue a refund to you of $368.25 and send you equal monthly payments over the six months starting this month. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Review: Order and receipt of payment ($137.83) was on October 25, 2013.

I have dealt with this company for more than 6 years. Always paid with credit card in past. However, this time, JKM declined receipt of payment through credit card. JKM requested payment through [redacted]. Payment was made through [redacted]. Nature of product ordered through JKM requires longer lead-time than what [redacted] allows for filing a dispute ([redacted] limits dispute within 45 days).

As of today, 1/14/2014, no delivery of product has been made. Numerous inquiries regarding options for utilizing funds towards alternate product have been made.

JKM's initial response to order status in December was to inform me the product has been discontinued. That was 8 weeks after receipt of order and payment.

Alternate solution suggested by JKM was selected on December 23, 2013. JKM stated this product had a 2-3 week lead-time.

On January 9, 2014 JKM has informed by the product is back-ordered and won't be available until sometime in February.

On January 13, 2014, JKM informs me "Please excuse our late response. We are receiving a high volume of seasonal inquiries which we respond to in the order received. We will respond within 2 business days by email. "

I have requested a full refund.Desired Settlement: Full refund for $137.83

Business

Response:

As the goods have continued to be on back order, JKM has now learned that the manufacturer has now decided to discontinue production of this style tassel. We have been in contact with the customer via email on 1/15 that JKM has cancelled the order and will issue a full refund of $137.83 within 21 business days. This complaint has now been forwarded to the credit department for processing of a [redacted] refund. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the proposed resolution via [redacted] is pending. To date a refund has not been made.

Regards,

Business

Response:

As a result of our move to a new facility during the month of January, our credit department has been behind in processing transactions. We have issued a refund in the amount of $137.83 thru [redacted]. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On May 15, 2013 I placed order [redacted] with JKM Ribbons for $ 37.21 - charged to my [redacted]. When I received my email confirmation and it stated that my order would ship in 4 weeks I responded to them immediately because I specifically checked the shipping times & my items were supposed to ship in 7-10 days. I didn't receive a response so I emailed again asking the same question. They immediately told me that they apologized for the oversight and would expedite my order to ship in 7-10 days (this was now 8 days after my order was placed). When I didn't received anything within that time frame I inquired again by email (they do not receive customer phone calls)received the response that my items "continue to be on backorder" and would ship next week. Two weeks later - when I still had not received anything nor any further communication from them - I emailed again to say that I wanted to know honestly when I would receive my order and if they couldn't do that for me then please cancel my order and send me a refund (because my credit card was billed immediately). I received a reply two weeks later telling me that the items were still on back order - after first apologizing for the delay in their response - so they cancelled my order and told me I had a store credit for the amount. Then they proceeded to tell me "If you do not specify a date needed for expedited orders or any size order, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe." I wasn't please with their response because I no longer wanted the ribbon but I certainly didn't want a store credit to go through this all again. So I emailed them immediately to say that I either wanted a refund or to receive the product. So they told me that it would ship by the end of July or I would receive a refund. I have not received any further communication - I emailed again 7/31 asking for a refund. No response.Desired Settlement: I would really like them to refund my $37.21 - by cashier's check if possible.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled the order and a refund check of $37.21 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with JKM Ribbon & Trim April 21, 2013. They replied to letting me know I would get my items in 4 weeks. It is now July 10 and I still have not received my ribbon, nor my money back as well.Desired Settlement: To get my money back

Business

Response:

Customer ordered on 4/22/13 with an expected ship date of 4 weeks. The items were on back order and we informed the customer on 5/31 the order was going to be delayed two to three weeks. Our sales policy states “If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.” The customer did not support our sales policy according to this complaint and JKM has canceled the order. A refund check in the amount of $40.05 will be applied within 7-10 business days. We apologize for the inconvenience.

Review: I was charged for a purchase I made back in November 2013. The company never filled the order. Finally in January 2014 after several e- mails they responded telling me that they were unable to fill my order, and they would reimburse me my $41.20 within 21 business days. I still have not received reinbursement for this order. I sent yet another email last week inquiring why I haven't been credited this amount, and am still waiting for them to look into the order. I've never had to file a complaint about a company before. This has been a horrible experience with them!

Order # [redacted] paid through [redacted] Sincerely, [redacted]Desired Settlement: Through [redacted]

Business

Response:

JKM had notified the customer on 1/30 that the order had been cancelled and a credit will be issued within 21 business days. Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT rather than a refund. JKM has cancelled the STORE CREDIT and issued a full refund via [redacted] on 4/10/14, transaction# [redacted]. We apologize for the error!

Consumer

Response:

Review: [redacted]

I am rejecting this response because: after checking my [redacted] account and credit card account as of 4/13/14, no credit has been issued by this company.

Thank you Revdex.com for your help!

Sincerely,

Regards,

Business

Response:

JKM has re-sent the [redacted] refund of $41.20 on 4/24 to email address [redacted] for it to be claimed by the customer. We originally sent the refund on 4/10 to the email address that was given to us at the time of the order: [redacted]. Obviously this address is missing the "j" & is the reason she has not seen the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Below is email communications since placing our order last June.

Order # [redacted] placed on June 22, 2013

Confirmation email on June 23, 2013 stated "It takes about 4 Weeks before we ship + approx. 3 day(s) to get to your area."

Email inquiry on August 7, 2013 resulted in the reply "The bias tape has been on backorder however we do expect to ship within 2-3 weeks."

Email inquiry on September 5, 2013 resulted in the reply "Our custom bias tape production is backlogged due to heavy demand. Our favorable pricing and ability to ship single spools of bulk tapes is causing high demand and the backlog. We expect to ship by late September and we appreciate your patience."

It also included:

The following is in our sales policy:

If you do not specify a date needed for expedited orders or any size order in the order comments, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe. Thank you for understanding.

It is now well past the end of September. Any new promise?

Sent this morning (October 16th) - I sew for the [redacted]. Hence the reason for the bias tape. It's been almost 4 months. 4 months isn't 4 weeks. So far all we've received from JKM is deceit, delays and [redacted]. Accepting payment/money without filling the ordered merchandise is by law embezzlement. I will accept no further excuses, no further lies, no further delays, no further laziness. You WILL expedite this order or refund our money immediately! [redacted]Desired Settlement: Either prompt delivery of merchandise ordered or prompt refund. I will accept or tolerate nothing else. [redacted]

Business

Response:

The raw materials for this order have been on back order, but are now currently available. We are in the process of manufacturing the 1/4" bias tape and will ship within the next week. A [redacted] tracking number will be sent when the goods are shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I was told my order would be shipped by the end of this month. Today is the last day of October (Halloween) and I've not heard anything more or received my order that was placed last June. In my opinion they have again lied. Accepting my money and not supplying merchandise is embezzlement. I have no choice but to file charges. Thank you for attempting to help.

Regards,

Business

Response:

The customer's order was shipped on 11/6/13 via [redacted] tracking# [redacted]. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased ribbon from the company on 2/8/2013 totaling $45.35. After 3 months and several emails later they still had not delivered my items. On 6/9/13 I asked for a refund on my order after emailing them several times in between to see where my order was. They kept telling me it was on back order. After asking for the refund they consistently have one excuse after another. Their excuses range from my refund being labeled as a store credit instead of a refund, to they were moving, etc. There have been 45+ emails back and forth between them and me and still I have not received a refund check in the mail. Every time I email them they say the check will be mailed the next day. The last email I sent on 1/5/14 was responded to on 1/6/14 saying the check would be going in the next days mail. It is now 9 days later and I still have not received the check. This whole ordeal has taken almost 1 year....This is completely ridiculous. I just want my refund of $45.35 either credited back to my credit card used or a cash check sent in the mail ASAP. There is no reason this should have taken almost a year.Desired Settlement: I would like a check payable to myself sent in the amount of $45.35 for the original products purchased which I have not received.

Business

Response:

As some of the goods remained on back order, JKM cancelled the customer's order. A refund through Paypal in the amount of $45.35 was processed on 1/17. We apologize for the inconvenience.

Review: No response to numerous emails and phone messages regarding status of order. I realize I may receive my order later than I might like, but I would like to be updated on the status of the order when I request it. I do not appreciate getting an auto reply email that says I will get a real reponse within 24 hours and then get nothing. I do not appreciate that my credit card has been charged and no items received and no word when/if they will be received.Desired Settlement: Or the items shipped.

Business

Response:

JKM has been in contact with customer via email on 7/26 explaining the goods have been on back order and are expected back in stock towards the end of August. The raw material has arrived in stock and we are currently in production for this bias tape. We expect to ship within the upcoming week. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Business

Response:

JKM shipped the order on 9/23 via UPS tracking# [redacted]. The goods were received by the customer on 9/27. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Items were received, though no email was sent to me as stated in the resolution sent to the Revdex.com. Complaint is closed. Thank you for your assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We placed an order with JKM Ribbons and Trims on 7/14/2014. They charged us at that time. We never got our order. They gave us backorder after backorder dates. By December our client was not willing to wait any longer. We cancelled the order. We never received a credit from them. After contacting them again we were told all sales are final and if we wanted a credit it would have to be an in store credit. I don't get how the sale is final when we never got the product. They should not be allowed to bill you before they know they can provide the product. They will not give us our money back and I do not want to have a store credit with a company that does this kind of business.Desired Settlement: REfund not a store credit. I was never given any product from them and I think 6 months was ample time for them to deliver it.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$76.83) was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM processed a full refund via check#[redacted] of $76.83. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a refund check is satisfactory to me.

Regards,

Review: On April 11, 2015 I placed an order for four bolts of gimp trim at $14.42 per bolt. On this same date I received confirmation that they had received my order and gave me an order number ([redacted]). This order confirmation also contained the subtotal ($57.68), the shipping cost ($13.06), and the total ($70.74). This email also said that I would receive another email within one day advising me of the timing of my shipping. I was aware that it could be a matter of months before it shipped.

On April 13, 2015, I received an email stating that my order would take 3 to 4 weeks before it would ship due to the manufacturer's production schedule. It also stated that the amount of shipping time would be two days.

On July 16, 2015 after some difficulty finding how to contact JKM, I sent them an inquiry as to the status of my order. They sent me a response on this date saying to wait up to four days due to an email back log. This is when the dispute begins.

On 8/13/15 I at least found a telephone number to contact JKM. I had not heard anything from them. My husband left a message indicating that we were angry and said we would contact the Revdex.com and the State Attorney General. We did receive a return call and were told that they had sent us an email on 7/29/15 blaming the delay on a power outage due to a storm on 6/23. So they had computer problems and needed us to contact them with my order information. I have no record of this email I do have record of an advertisement send to me on 7/29. I was angry. I cancelled my order. I asked for my credit card to be credited. I was told that this would be impossible and that they would cut me a check. I was told that this would take 2 weeks. It is now 9/21/15. I have not received a check and I'm sure I won't get one ($70.74). They did send me a copy of the email that told of the power outage with the dated 7/29.

I am reporting this to you in hope of stopping this business from scamming others.Desired Settlement: I would like $70.74, but realize that this is unlikely. I would like this business to be penalized so that they would be unable to scam others.

Business

Response:

As the goods remain on back order, JKM has processed a full refund via check[redacted] of $70.74 on 9/29/15. We apologize for the inconvenience.

Business

Response:

Check# [redacted] was mailed on 9/29. The customer should have the check in their possession any day now, if not already. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have received the check in question. I have deposited the check in my account. When I am able to confirm that the check has cleared from their bank, then I will accept their response. The check was deposited on Thursday, October 8th. I will contact my bank on Monday October 12, 2015 to see if the check cleared.

Regards,

Review: On Feb 6, 2015 I placed an order for ribbon and welting with JKM Ribbons & Trims through their website. I paid $41.45 with a credit card that was promptly processed prior to the company fulfilling the order. When the order was placed there was no indication that the items were on back order and the company stated that the order would be received in 3-4 weeks. Since that time I have emailed customer service multiple times regarding not receiving the payed for merchandise. Each time JKM Ribbons has responded that the order is still on back order and given a new anticipated delivery date. In May a customer service representative agreed that I would receive a full refund if the order had not arrived by June 2015. June arrived but no order. When I emailed JKM customer service representative their response was to cancel my order without a refund. I have tried to call JKM Ribbons & Trims to settle the dispute but they only have an answering machine.Desired Settlement: I would like the company to refund my payment.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our sales policy and we will issue a full refund within the next 7-10 businessdays. We have now forwarded this to our credit department for processing. We apologize for the inconvenience.

Review: Hair ribbon and webbing was ordered on 9/10/13. They told me the items were out of stock for a month. Each month I have emailed them and given a date at the end of the month. Here is is three months later and I have not received any product. I cannot file a complaint through [redacted] because you have 45 days from the purchase to do so. The last email promised a response within 5 business days and I have heard nothing.Desired Settlement: [redacted] refund of my entire order.

Business

Response:

After researching the complaint, JKM had notified the customer on 1/1/14 that the order had been cancelled and a store credit was issued as the goods remain on back order. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $60.60 within 14 business days. This complaint has now been forwarded to the credit department for processing of a [redacted] refund. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

N0 nothing has been resolved. They promised a refund Within fourteen business days from the 7th of January and I still haven't received it and they r not answering my email.

Review: Product ordered on Jan 4 2013. on Feb 25 checked order status and was told item was on back order and would ship in 2-3 weeks. Sent email on march 31 and requested either delivery or a refund. I was told item still on backorder and according to policyI could not have a refund. Checked on May 7 and on May 22 was told that item was seasonal and demand was low so production was postponed and would ship by end of June. 3 more emails were sent with no results. As of the most recent contact I was due to receive the trim by the third week in November.. It seems they have no intention of filling this order and I have gone elsewhere as I need the trim for my business. I have dealt with JKM in the past with no problem so I don't know what has changed Order number was [redacted]Desired Settlement: I would like a refund or the trim which I ordered

Business

Response:

JKM originally cancelled this order as the goods remained on back order for an extended period of time. JKM placed a store credit on file for this customer for future orders. Over the past week, JKM did receive a shipment from our manufacturer that included some of the product that was ordered. JKM has reactivated the order and will make a shipment today of 2 of 4 reels ordered. The balance of the order will ship in February. We apologize for the inconvenience.

Review: On 8/25/13, I ordered ribbon from JMK Ribbon and Trims for a fundraiser our elementary school was doing at the end of September. I had no issues 2 years ago when I had ordered so I ordered again from them. I hadn't received a confirmation email so on 8/30/13 I emailed the company inquiring about my order and explaining that I needed this order shipped soon so that I could prepare for the fundraiser. JMK replied later that same day stating the email address that my order went to which I typed [redacted] instead of [redacted]. So we cleared that up and they informed me that they can ship my order within 2 weeks and should they proceed with the order. In the follow-up email I asked if it would be here by 9/13. JMK followed up with an email stating it would be here by 9/13 and that they needed me to pay through [redacted] since their online payment system went down during my ordering. I immediately paid through [redacted] and moved forward expecting my shipment by 9/13. I realized on 9/13 that I hadn't received any shipping information nor any emails stating my order was delayed so I emailed JKM that day to check on the status. JMK's email response was "Hi, thank you for the inquiry. The wire has been on backorder however we do expect to ship within 1.5-2 weeks. We apologize for the inconvenience. We will cancel this order if you prefer". My response was that I attached a copy of my order specifically stating non-wire ribbon and asked if their was an error on them reporting the status of wired ribbon since I specifically ordered non-wired ribbon. I also requested that if it was an error that they ship the order of non-wired ribbon overnight at their cost. The response from JMK was "Hi, Thank you for the inquiry. The unwired gold is on backorder however we can ship by the end of next week". My response was to cancel my order and requested a full refund by the end of the day plus for someone to call me regarding this matter (see below)...Desired Settlement: since every email is signed "customer service" and you cannot leave a phone message. I expressed my disappointment with their service. I received no follow-up email from them and my [redacted] account still has not been refunded. I emailed them again on 9/16 stating that I found it very interested that any emails regarding shipment they are quick to follow-up with a "pacifying" email yet when I cancel my order and request a refund I did not get a response back. In that email I gave them a second chance of responding to my email and refunding me. I also stated to them that if I heard nothing and was not refunded by that time that I would file a complaint with the Revdex.com. I have even given them another week to refund me and still nothing. At this point all I want is a refund since I had to buy the ribbon elsewhere for a fundraiser that I clearly told them I had a deadline for. I have the email thread should you want a copy of it. Thank you for your time with this matter.

Business

Response:

JKM informed the customer that we would not be able to meet a 9/13 deadline as the goods were on back order. The customer cancelled the order on 9/16 and JKM informed the customer that credit department is now processing the request and a credit of $128.72 will be issued within 21 business days. A credit of $128.72 was issued on 10/2/13 via [redacted]. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I placed an order with the company in the total of on October 5, 2014, they keep promising the order will ship in a couple weeksI still have not received my order and now they are saying the end of Oct
They will not cancel my order and refund my money only give me credit to respendwhy would I take credit when I cannot get them to ship this order??Desired Settlement: I would like my full order to be shipped in the next weeks or a full refund of my money not credit to respend with them
Business
Response:
We have been in contact with the customer via email and they have agreed to delivery of the order within weeks otherwise we will issue a full refundThe goods are expected to arrive in our warehouse within the next weekWe appreciate the customer's patience and understanding
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to [redacted] and find that this resolution is satisfactory to me
Regards,
Business
Response:
The customer's order [redacted], DEBORAH NOLTE, DEB'S CRAFTS, was shipped on: Ship Date: 10/21/Weight: lbs oz From: [redacted] Priority Mail® 3-Day Regional Rate Box B USPS Tracking®# [redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards, I received the order on Fri Oct 23rd with a refund check for items they did not haveThank You

Review: Placed order on November 9, 2014 and have not received items. There was no contact from them until I initiated it January 5, 2015 and was told I needed to keep waiting and that they never promised any specific delivery date. When I pressed them they refused to cancel order and issue refund. I was offered a store credit which would be useless, unless I want to start this scenario all over again. Another 5 weeks have passed and I still have not received my order.Desired Settlement: I would like my money refunded.

Business

Response:

We apologize for the delay on this order. We put this order in our hold section when contacted by the customer to re-activate the order and inadvertently did not continue the process properly. This was our error. We have expedited your order back into process and we will ship by the end of next week or will issue a full refund. Again, we apologize for the error and we thank you for being so patient. This is not our usual way of doing business.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: 7 days ago I received the following response from them when I asked where my order was again.On Feb 10, 2015 from JKM Ribbon & Trims

Hi, Thank you for the inquiry. We apologize for the delay but these laces are simply on back order. They are not discontinued but are waiting for enough sales for a minimum production run. We will have them by mid March. We appreciate your continued patience on this order. Customer Service[redacted]"Serving our Customers for 18 YearsFor a fast response, JKM appreciates your email.It appears to me that they are giving one excuse after the other. I would like a refund immediately.

Regards,

Business

Response:

The customer's order was shipped complete on 2/19/14 via [redacted] tracking#[redacted]. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and the item has been shipped and received.

Regards,

Review: I placed an online order on January 6, 2014, more than a year ago!

Initially, I was told 4-5 weeks for delivery. After 8 weeks I enquired again. I was told another 2-3 weeks. After 11 weeks (in late March) I enquired again. I was told mid-April. After 16 weeks I enquired again. They responded with a lengthy explanation regarding the supplier and a delivery date of the first week in June.

I then asked for a refund and was told that they canceled my order but they do not issue refunds, only credit.

I told them to resubmit my order rather than issue a credit. I was told it would ship by early August.

In August I enquired after my order and was told it would ship by the 3rd week in September.

I enquired the 3rd week in September asking, once again, for a refund. I received a lengthy response regarding "a catastrophic problem" with their web site. They also offered:

"Since you are requesting a full refund instead of the store credit which is our policy, we will apply a 5% increase to your refund of $91.65 and send you equal monthly payments over the next four months starting in October."

In late October I wrote to confirm that they would transfer four monthly payments of: $24.05 in October, $24.06 in November, $24.06 in December and $24.06 in January. They responded that checks are mailed at the end of the month.

Mid-November I enquired after my October check. Again, I never received my November check.

At this point, I've purchased the item elsewhere and no longer need it from this company. I'm loathe to purchase anything further from them ( just to satisfy my credit) because this ordeal will start all over again!

Your assistance would be greatly appreciated.Desired Settlement: Just refund my purchase price of $91.65-- I don't even require any interest on the amount.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 4 months including 5% interest. Check 351 in the amount of $72.18 was mailed on 1/14 and was deposited by the customer. This check covered the first 3 months of the plan, the remaining refund of $24.05 will be processed during February. We appreciate your understanding.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].Although I too received the same excuse, it was offered months after the initial order was placed. Repeatedly I enquired after my order only to be told that it was on back order.coincidentally, my initial payment via a credit card was not accepted and I was asked to provide payment via [redacted]. In retrospect, this was their was of protecting their best interests in my non-ability to stop payment.I have received the payment of $72.18 and I will not be satisfied until I receive the balance of my payment. I am still owed $19.47 towards the original payment made in January 2014. I do not require any interest, just reimburse me for the funds you withdrew from my [redacted] account.[redacted]

Review: I ordered $51.85 worth of bias tape from [redacted] on March 31, 2014 and was asked to pay via [redacted]. The money was taken from my [redacted] account on April 1, 2014. After sending my payment, I received an automated email stating that my order would take 4 weeks to receive. On June 19, I emailed them and they said my order was backordered and should ship in 2-3 weeks. I told them that 2+ months is too long to wait and I would not have ordered at all if I had been made aware of the nonavailability of my product. I asked them to cancel my order but they did not respond. On July 5 (after 12+ weeks), I emailed again and told them I'd researched their company and found countless complaints from other customers whose money had been taken and product never delivered. Asked them again to cancel my order and refund my [redacted] account. They now claim that they are backordered until late August. They said they would cancel my order and told me to never do business with them again (trust me, not a problem!) but they are not refunding my money. Unfortunately, I cannot file a [redacted] claim after 45 days, and this is how they are continuing to steal money from customers. They require payment by [redacted] and then insist the products are on backorder, so they end up getting to keep the money they've taken. They have an F-rated business with a fake phone number and an endless list of online complaints just like mine. They are low-life thieves.

They operate at least one other business selling online, [redacted]. The contact info on their website [redacted] is probably a fake address. Their address and phone number on the whois database is pasted below.

Admin Name: [redacted]

Registrant Organization: [redacted]

Registrant Street: 2[redacted]

Registrant City: [redacted]

Registrant State/Province: NJ

Registrant Postal Code: 08009

Registrant Country: US

Registrant Phone: [redacted]Desired Settlement: I want a full refund of $51.85.

Business

Response:

The customer ordered custom made bulk bias tape which usually takes about 4 weeks to ship but because of high demand was on back order. The customer agreed to wait for the back order. When the customer could not wait any longer they requested on 7/7 the order be canceled. JKM stated they would cancel the order and would issue a refund to the customer within 21 days. The customer used foul language in the email correspondence to JKM and JKM responded that they would not tolerate the use of foul language and would no longer do business with this customer The full refund for this order of $51.85 was issued on 7/9/14 and this complaint is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me - as long as they do not try to cancel the [redacted] payment they sent me. Since it was issued as a payment instead of a refund, I am concerned that they will try to cancel it if they think they are in the clear. At that point, I will be back in touch with the Revdex.com. Also, I do want to reiterate a couple of things.1) At no time did I "agree to wait" on a backorder. In fact, I asked them to cancel my order the very fist time I reached out to them on June 19 and they told me it would be another 2-3 weeks. My message to them (verbatim) was, "Okay, since it has already been almost two months, I'd like to cancel my order. Two+ months is really too long to wait and I would have never ordered if I'd known it would take this long."2) At no time did I use foul language. My exact message to them the second time I contacted them was, "Your website states that your shipping time on bias tape is 4 weeks. I have waited 12+ weeks. I never got a response to the last email I sent requesting that my order be cancelled. Had I taken the time to research your F-rated company before ordering, I would have never been foolish enough to give you my money. I suggest you refund my [redacted] account in full immediately or you will hear from me on a very regular basis until you do. I will not back down. I have dealt with [redacted] like you before and I will win. Mark my word."I own my words and my actions and I don't have to hide behind claims of "backorders" or high demand. It's no secret that JKM Ribbon has made a regular practice of this, all you have to do is go online and you'll see numerous complaints just like mine. I am just thankful for the Revdex.com because without it I have zero faith that I would ever have received a refund. I believe whole-heartedly that the only reason they decided to refund my money was because they were contacted by the Revdex.com. So I'd like to express my sincere thanks to the Revdex.com, and to JKM Ribbon, I promise you don't ever have to worry about receiving another order from me. :)

Regards,

Review: In July of 2014, I placed an order with this company. They deducted payment immediately from my [redacted] account. It is now January 2015 and I have not received my order nor have I received the refund I have been promised on several occasions. I have a string of back and forth emails with them making excuse after excuse on why they have not refunded my money.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM processed a full refund via check#[redacted] of $49.50 on 1/28/15. We apologize for the inconvenience.

Review: I made an order with this company back in may of 20013. They keep making excuses to why they can't send the order and keep promising they will send in a few weeks. This has been going on now for 15 months. When I asked for a refund they told me they would give me an in store credit. What good would that do? I would still be waiting for whatever I buy from them.Desired Settlement: I would like to receive my order or receive a refund. They keep sending me advertisements for the online store. I can't believe they are trying to get people tp buy from them when they won't give me what I bought over a year ago.

Business

Response:

We apologize for the delay on this order. We put this in our hold section when the ribbons were on back order and inadvertently did not continue the process properly. This was our error and was compounded by our move to new offices where we “lost” orders in cyberspace setting up our computers. We put your order back into process and we will ship by mid to late September as we reduce our backlog and catch up on orders from our move. Again, we apologize for the error and we thank you for being so patient. This is not our usual way of doing business and our doing our best to correct the issues.