JKM Products Corporation

Review: On February 28, 2013 I placed a n order with JKM Products. It is now June 28th and after many effortless tries I am turning to you . At the time of placing the order I paid $41.39. My Order [redacted] Everytime I tried to contact them I received the same message. "Someone will get back to you within 5 days" I am still waiting!!!!Desired Settlement: Either delivery the goods or return my money by July 29th

Business

Response:

JKM has been in contact with customer via email on 7/3 explaining the goods have been on back order and are expected back in stock towards the end of July. Based on the customer's desired outcome, if the goods remain on back order beyond 7/29, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Only a partial of our customer's order is available to ship and the remaining goods are still on back order. As a result, JKM has canceled the order and will issue a refund check in the amount of $41.39 within 7 business days. We apologize for the inconvenience.

Review: After promising shipment at 4 weeks, then 6 weeks, then 8 weeks and now sometime in August, I have called and left messages and sent the following email message several times to JKM Ribbon with no answer.

I am writing regarding my order [redacted] that was placed on May 6th.

I sent you an email a few days ago and once again you have responded to my email of this month that I will have to wait until next month before my order is shipped. Needless to say I am very disappointed in the way you do business. Your site states that shipping will be in approximately 4 weeks. It is now over 9 weeks since my order was placed and you pulled the funds from my credit card and now you are telling me that it will be another month.

My payment was processed by my credit card on May 7th which I find strange that you would process payment for products you do not have available. I am a small business owner and need the items I have ordered from you shipped so that I can finish off my products to sell. If you are not able to fill my order, please credit back my credit card in the amount of $304.16 that was paid to you in full on May 7th. [redacted]Desired Settlement: My products that are available to be sent immediately and then a refund of any items that are not available.

Business

Response:

JKM has been in contact with customer via email on 7/17 explaining the goods have been on back order and are expected back in stock towards the early part of August. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Review: This is the last email that I have sent to them:

?Please send this order that I placed on August 30, 2015. I ordered it early in order to have

products for Halloween and Christmas selling but today, October 28, 2015, my order is still

"processing".

Initially, (11/11/2013) I ordered and paid $53.90 for orde[redacted], but never received it. I was

told that the only thing I could do was to use $53.90 as credit. So on 10/24/2014, I ordered order

[redacted], paying $11.85 for shipping. I never received that order. When I contacted you, I was

again told that I could only use the credit.

I am reporting your company to the Revdex.com. If you can't fill my order, please

cancel it and give me the whole amount in a check ($88.84).Desired Settlement: If my order can't be filled, please

cancel it and give me the whole amount in a check ($88.84).

Business

Response:

The customer has a credit on their account which we have applied to her recent order from August 30. We are in the midst of receiving our re-supply shipment of bias tape from our vendor as a few of the colors have been on back order. We expect delivery

of the order within 2 weeks otherwise we will issue a full refund. The

goods are expected to arrive in our warehouse within the next week. We

appreciate the customer's patience and understanding.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order on Oct. 3, 2012 for trim that was supposed to be available. I inquired about the trim before ordering by e-mail and was assured that it was still available. Now 16 months later I am still given the run around that it will be available in 3 months. No response the last time I inquired about how to resolve this matter. I would like a refund since they have not been able to deliver the trim as they said they would. The trim charge was $61.04 plus $11.84 for shipping.Desired Settlement: I would like a full refund, at one time they agreed to a refund which they never did. After I inquired they said I could have a store credit, I do not want anything they have to offer from their store. They are selling goods that are not available.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $72.88 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Also I would like an e-mail from JKM once the check has been sent so there are no mix ups. If not received 10 days following 6/13/14 I will open the complaint once again.

Regards,

Review: I ordered from JKM Ribbons at [redacted] The original order was first placed on February 26, 2014. After having waited the amount of time which was 5 weeks and 3 days for delivery, I contacted them by the only way they will reply to me and the email stated the items were on back order. I then requested a reimbursement. They emailed back saying they do not give refunds. I reordered the same order [redacted] since they would NOT reimburse my money. I placed the re-order on April 24, 2014. I have waited the allotted time once again and AGAIN only when I emailed them did they say the same exact words that they had the first time I ordered. "It is on back-order." I have emailed them many times and still have not gotten the product or my money back. I see on the Internet that many people have had the same issue with them. JKM will not answer their phone only by email will they communicate with you. in a standard form response.It was my choice to use my credit card. I contacted my bank and they were not able to help with this type of situation.

I know I am one of many who have been duped. I don't understand how they are not being shut down.

I know they are not accredited with the Revdex.com and I can see why.Desired Settlement: I either want my money to be credited back to my credit card or my merchandise delivered immediately. If they can take my money immediately they can do the same to refund it.

Business

Response:

The customer had a credit on file with JKM Ribbon & Trims and applied it to this new order. The product ordered on the new order has a low demand and has been on back order. Since it appears the customer cannot wait for this product we have canceled the order and issued a credit to the customer's card through pay pal. There is no further action required by JKM Ribbon & Trims. The customer filed 3 consecutive complaints on the same issue and two should be disregarded although we are responding to all three.

Review: On 12/ 16/13 I placed an order for 1/4" bias tape. I received :When submitting your order on our site, we were in the midst of doing construction to the payment processing page and your credit card authorization was voided. With the upgrade still ongoing, please pay the PayPal money request sent from Ribbon, Trims and Accessories ([redacted] so we proceed with processing the order.Once payment is received, we can process your order and ship within 2 weeks. If you are unable to pay via Pay Pal you can mail a check for the full amount of $214.32

On 1/6/14 I payed for the order. I was then told it would take 4 weeks plus 1 day to complete the order.

On 2/4/14, I sent email asking for a status. Their response was : Your order takes approximately 4 weeks before we ship from 1/7, the date the order was processed as noted in the email confirmation we sent to the email address on the order.

On 2/20/14 I sent email: Where is my order. You said 4 weeks it's been 6 weeks? Their response was: Our custom bias tape production is backlogged due to heavy demand. Our favorable pricing and ability to ship single spools of bulk tapes is causing high demand and the backlog. We expect to ship within 2-3 weeks and we appreciate your patience.

We apologize for the delay but please note the goods are in process for your order.

On 3/ 9/14 I sent email: Can I have an update on my order please? Their response was: The bias tape remains on back order and will be available by late March.

We apologize for the delay but please note the goods are in process for your order. We appreciate your patience

On 3/27/14 I sent email: If my order does not go out by Friday March 28th. I want a full refund immediately. I have been waiting four months and you have my money. Last chance I then sent a second email the same day stating: CANCEL MY ORDER GIVE ME A FULL REFUND INCLUDING SHIPPING. Response: We will respond within 4 business days.

There is more responses...Desired Settlement: They are refusing to return my money, and keep telling me two more weeks, two more weeks. I want a Complete refund.

Business

Response:

JKM shipped the customer's order on 4/11/14 via UPS tracking# [redacted] We apologize for the delay, but have experienced an unusual heavy demand for bias tape over the first quarter. We underestimated our raw material needs, which led to the delay in production. Once again we apologize for any inconvenience this may have caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have asked for this order to be cancelled on numerous occasions because they could not deliver the product in a timely fashion, or any fashion at all. Waiting four months is not acceptable.

Regards,

Review: I placed an order with JKM Ribbons and Trims on June 25th, I still have not received my order. I have tried several times to contact them via email (because they do not have an 800 number to call) and every time I have contacted them, they keep telling me that I should have read their policies and that the order is on back order. I asked them several times when will my order finally ship, their response is always 2 weeks after I have contacted them. At this point I'm not even sure I will ever receive what I paid for. Today, I contacted them again because 3 weeks ago they said I will have my order at the end of September, and they said they will not respond to my email until 5 days from now. I'm not sure why I have to wait 5 additional days for a response. I have asked them several times if they don't have the products they are selling on their website, why don't they issue me a refund. It's been over 3 months now since I placed my order and I cannot get a refund or my order. I work hard for my money and I fell like this company has stolen my hard earned money.Desired Settlement: Ideally, I'd like to get what I paid for. However, I don't believe they even sell the products they have listed on their website. If I cannot get my order, I'd like to get my money back.

Business

Response:

As the items remained on back order, JKM informed the customer on 10/15 that the order was canceled and the credit department is now processing the request and a credit of $121.63 will be issued within 14 business days. We apologize for the inconvenience.

Business

Response:

The credit department has informed me that the customer's refund check in the amount of $121.63 is scheduled to be mailed this week as was written in our first response to this complaint:

As the items remained on back order, JKM informed the customer on 10/15 that the order was canceled and the credit department is now processing the request and a credit of $121.63 will be issued within 14 business days. We apologize for the inconvenience.

Business

Response:

After researching the complaint, a refund check was mailed in the appropriate time frame as the goods remained on back order. We have contacted our bank to process a stop payment on the check as we believe it has been lost in the mail. Today, a money order in the amount of $121.63 has been sent as a replacement to [redacted] We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Placed this order June 10, 2013. It has now been 6 months since order was placed and I have yet to receive it. I have requested to cancel the order which they refuse to do. I have contacted them numerous times and they just give me the run around. If they cannot fulfill the order then please just cancel it and refund the money but six months is absolutely ridiculous.Desired Settlement: Fulfill order or cancel it and refund my money.

Business

Response:

JKM made a shipment on 12/11/13, tracking number [redacted] for the vases. The piping remained on back order at the time, but has now been restocked and will ship after the holidays as the business re-opens. The back order will ship at no further expense to the customer. We apologize for the delay.

Review: I ordered products that were charged for and never received back in March of 2013. The company acknowledges that the product was not sent but has not credited my charge for the order. I have asked repeated times, via email (this is the only was the company will communicate), for either a refund or the items to be shipped. They have cancelled the order and still no credit.Desired Settlement: Refund my credit charges.

Business

Response:

After researching the complaint, JKM had notified the customer on 11/22 that the order had been cancelled and issued a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $104.47 within 14 business days. This complaint has now been forwarded to the credit department for processing and a refund check is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Review: On January 24, 2015, I placed an order for a spool of champagne-colored cording with JKM Ribbons & Trim. I did this on line and paid with a credit card. The order number is: [redacted]. I followed up on the order numerous times and was told that the company waits to combine orders before placing with the end-supplier. I could understand that so I waited. It is November now, so I followed up with an email again. It appears they have yet to place an order which would include my cording. They offered to cancel the order and I agreed to that and requested my money back. They responded today stating they will issue a "credit" for the $42. against a future order. I replied that after waiting 9 months, I was not likely to place any orders with JKM Ribbons & Trim in the future. They claim they have a "no refund policy" however, I did not see this disclaimer when I placed my order on line in January. Be that as it may, I will NEVER do business with this company again, AND I want my money back. Thank you for whatever help you can give me in this matter. Sincerely, [redacted]Desired Settlement: I want my money back. It is only $42. and some odd cents but I am a very small artisan and for me, wasting even a dollar is hard to absorb. Thank you for whatever you can do in this matter.

Business

Response:

After

researching the complaint, JKM had notified the customer that the order had

been cancelled and a full store credit [redacted]) was on file, good

to be used on any new order without an expiration date. The customer

prefers a refund. JKM is willing to make an exception to our sales

policy and we will issue a full refund within the next 7-10 business

days. We have now forwarded this to our credit department for

processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I placed an online order on June 29,2014. I paid, through [redacted] on July 1, 2014. On july 30,2014, I contacted them about not receiving the order. On Aug. 6 2014 I was notified the ribbon was on backorder until mid Sept. 2014, I responded that I was willing to wait and continue with the order. Oct 15, 2014 I contacted them again about not receiving my order. Oct. 17, 2014 I was told my order was on backorder until the end of Nov. 2014. Jan. 5, 2015 I contacted them again saying I still wanted the ribbon but since it had been 6 months since I placed the order, I would now like to get a refund. They then notified me that my order had been cancelled. On Jan. 8, 2015 I asked when I could expect my refund. ON Jan. 9, 2015 I was told I couldn't receive a refund, only store credit. I then told them I would continue with my order since I couldn't get my money back. They said the ribbon was still backordered until the 2nd week of Feb. 2015. On June 11, 2015 I contacted them again (almost 1 year since the order was placed) asking for a full refund, not store credit (not wanting to business with them again). I was told the order was cancelled and I would receive the refund in 21 days. Aug. 1, 2015 I contacted them saying I hadn't received the refund yet. I then received an email from them saying that, due to the number of email inquiries for projects it is taking up to 4 days to respond.Desired Settlement: Total refund of $123.94

Business

Response:

We have been in contact with the customer via email and our last correspondence was:For 18 years, JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since you are requesting a full refund instead of the store credit which is our policy, we will send your refund of $123.94 in three equal monthly payments of $41.31 over the next three months starting in August. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have placed orders with this company in the past and have never had any problems until March 2014. I am fully aware of their delivery policy - that it may take up to 4 weeks to receive an order. My order was placed on 3/19/14 in the amount of $157.14 for several packages of [redacted] bias tape. I did have some trouble applying a discount, but that was quickly resolved and I paid an invoice generated by JKM via [redacted] on 3/21/2014 in the amount of $135.83. I was fully aware that it may take up to 4 weeks to receive an order, as stated on their website. Several weeks went by, so I contacted JKM via email on 6/30/14. I was told that the bias tape I had ordered was on back order and would be available the third week of July. Again, I followed up via email on 8/8/14 when my order was still not received; this time I received an automatic reply that I would be contacted within 5 business days. I finally received an email reply from JKM on 8/15/14 that my order had been placed on hold and that it was lost in cyberspace and that it should be sent in early September. At this point, I began losing faith in this company. As of 9/21/14 my order had not been received and I requested a refund, once again via email as there is no phone number listed to call and talk to someone in person. A 9/22/14 email from JKM states that they have cancelled my order. On 9/25/14. an email message from JKM offers me a store credit for $135.83. As I was planning to go out of business by the end of the year, I had no need for a store credit and I relayed this to JKM. As it is not JKM's policy to give refunds, they made an exception and promised to refund the amount I had paid in 4 installments, beginning in October. No payment was received in October - another email message was sent to JKM. Then I was told the first refund installment would be sent around 11/12/14. It is now nearly two months later and I have yet to receive a refund. JKM is no longer answering my email messagesDesired Settlement: As promised - despite not being their policy - I would like JKM to refund my purchase in full, preferably in one check for $135.83. Their inability to fulfill my order from the start has ended up costing me more money, since I had to pay the retail price for the bias trim I used to make my product. I have also spent valuable time sending emails to this company. I also had to delay sending my product out to mu customers because of JKM's inability to send y order in the first place. If I had known they had a history of over 500 complaints from customers with the Revdex.com, I never would have placed orders with this company. I do hope they will receive this complaint and do the right thing.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 4 months. Check [redacted] in the amount of $67.92 was mailed on 1/13. This check covered the first 2 months of the plan, the remaining refund will be processed over the next two months. We appreciate your understanding.

Business

Response:

The remaining balance due of $67.92 is being processed and will be mailed within 7-10 days. We apologize for the oversight by our credit department.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered online double fold bias binding on 11/28/14. Delivery states 3-4 weeks. I followed up with an email on 1/11/15 as they don't seem to answer their phones and I have to wait until mid February. I followed up again on 1/28/15 via email as my phone call went to a message recording and the email says I have to wait until end of February. I am requesting a refund as my gut feeling is that this business is not legitimate. How can I get credited back on my credit card and what are my options at this point.Desired Settlement: Credit back my credit card

Business

Response:

JKM notified customer via email that the items remained on back order and would be available within 2 weeks (by end of February) as the items are custom made in Japan. The customer no longer needed the product and JKM has canceled the order. The customer initiated a chargeback with their credit card processor that JKM has accepted. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I am happy to know that JKM Ribbon and Trims will have to reverse the credit card charge. They ought to be ashamed of themselves for NOT honoring my request to cancel my order. Further, this product: [redacted] are made in China and [redacted] is located at [redacted], MA. There is NO documentation where they say they will honor my cancellation. In fact, as the documents I have forwarded of all email correspondences, JKM quotes their policy of product delays and will not cancel one's orders. I ordered from [redacted] the same product and I received it in 7 days. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 1/18/14 an order was placed for lace trim in the amount of $130.49 on behalf of my church.The order # is [redacted].

The company immediately charged my [redacted] account. When the product was not delivered within the six weeks stated, I began my endless inquiries. It was only through my inquiries that I was informed of manufacturing delays. They had not contacted me. When I rechecked the website, I saw that this product was no longer available. I contacted them requesting a refund. Their reply is as follows:

"Thank you for the inquiry. We will send a refund check in the amount of

$43.50 on 9/29; 10/29 and 11/29.

The check will be mailed to: [redacted] 06515 If this address is not correct, please email us.

Customer Service

Credit Department [redacted]

"Serving our Customers for 17 Years"

For a fast response, JKM appreciates your email."

To date I have received no payments nor answers to the status of these payments.Desired Settlement: I would like a full refund of this money, since they accepted full payment prior to shipping the merchandise.

Business

Response:

JKM will send the 9/29 and 10/29 payment out on 10/29 to catch up on this payment plan with a final payment to be made on 11/29. We apologize for the delay in payments.

Business

Response:

Check# [redacted] in the amount of $43.50 was mailed over 2 weeks ago, we are just waiting on the customer to deposit it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

This check was received by [redacted] on 12/20 and deposited the following day. All is now resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered ribbon on 2-10-2014. Total was $55.44.

States on website and on my order 3-4 weeks before ship.

Sent an email on 3-11-14 and checked the status because it was approx. 4 weeks and I had not heard anything.

Reply from Email: Thank you for the email inquiry. Your order takes approximately 3-4 weeks before we ship from 2-12-14, the date the order was processed as noted in the email confirmation we sent to the email address on the order.

My reply on March 19, 2014: It has been over 4 weeks since the order was placed. Please refund our money so we can go buy ribbon that we desperately need.

Their reply: Thank you for the inquiry. The ribbon has been placed on backorder, however we do expect to ship within 2-3 weeks.

In my reply back I asked that the order just be cancelled since they can not get my ribbon to me in the time they said it would be in the beginning.Desired Settlement: Cancel the order and refund the money

Business

Response:

JKM shipped the customer's order on 3/27/14 via UPS tracking# [redacted]. At the time the order was placed the customer was told that the approximate shipping time was 3 to 4 weeks from the time payment was processed which was on 2/12/14. We apologize for any inconvenience.

Review: This is the second time I have submitted this complaint. The first time was on 7/16/13 and was assigned ID #[redacted]. After placing my order JKM immediately charged my credit card for the full amount of $304.16 with a promised of shipment within 4 weeks. I have contacted them many times by email (they do not take phone calls) and left messages asking for information of when my Order #[redacted] placed on [redacted] 6th would ship. I would receive an email back with promises of shipment within a few weeks and kept asking them to refund my amount of $304.16 back to my credit card and cancel the order. The latest response (I have sent 2 more emails since with no response) was on [redacted] and read as follows:

On [redacted]2013 10:10 AM, JKM Ribbon & Trims wrote:

>

> Hi,

>

> Thank you for the inquiry.

>

> This order is expected to ship next week and is already scheduled.We cannot

> cancel at this time.

>

> Customer Service

>

> [redacted]

>

> "Serving our Customers for 17 Years"

>

> For a fast response, JKM appreciates your email

>

> -----Original Message-----

> From:

> Sent: [redacted]

> To: [redacted] > Subject: Re: Order [redacted] >

> I received the following message from you in an email on [redacted] and you

> still have not shipped my items. Please refund the amount of

> $304.16 back to my credit card immediately as promised below:

>

> Hi,

>

> Thank you for the inquiry on [redacted].

>

> We appreciate your position. You ordered 112 pieces of product from JKM and

> we produce orders in batches and we are trying to get the bulk of it

> together for a shipment to you. We need until the end of this month to

> finalize the order. We would hope you can wait for about 2 1/2 weeks and if

> we cannot ship, we will cancel the order and refund you the amount.Desired Settlement: I want a refund back to my credit card. This company has been stringing me along since [redacted] with false promises of shipment and promises of canceling the order and refund my funds if they can not ship the order as shown in the above NATURE OF COMPLAINT info copied from latest emails. As you can see the last response was on [redacted] 6th informing me that they could not cancel my order as is is EXPECTED to ship next week.

Business

Response:

After researching the order, our customer ordered 112 pieces over 44 different items in small retail yardages. As a non-stocking wholesale distributor, JKM has had a difficult time fulfilling this order as we cannot meet our requirements from our manufacturers. As a result, we have cancelled the order. The credit department is now processing the request for a and a refund check of $304.16 will be issued within 10 business days. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please reopen my complaint (ID #[redacted]}against JKM Corporation, [redacted] 08009 as they have not refunded my funds $304.16 as promised in their response to you for this complaint.My order was placed on [redacted] 6‘" with a promise of receiving items order within one month. They charged my credit card immediately after I placed the order. After several emails {they do not take phone calls) and messages left I finally submitted my first complaint to you regarding this problem on [redacted] which was closed afterJKM promised delivery within 2 weeks.On October 1"| submitted a new complaint with emails of promise of delivery between the last complaint closure and this current one. JKM responded to you stating they would refund my funds within 10 business days. Once again they have not done as they promised. Please reopen this case and help me to get my funds of $304.16 refunded back to my credit card.Thanking you in advance for your help. It is very much appreciated.

Regards,

Business

Response:

The credit department was forwarded your request for refund status on 10/11. Please note that JKM has been in the process of changing credit card processors and banks to improve our overall service long term. At this time, we are are backlogged on all transactions and we will process your refund by the end of next week. We can only send refund checks to you because we have closed all our past accounts and can no longer process past credit card transactions. This has been a manual process and has taken more time than expected. We apologize for the delay.

Review: Order placed on May 21, 2013. JKM policy allows 4 weeks for shipment plus 5 days for delivery. Order now nearly 8 weeks old. When JKM contacted (e-mail only way), excuse was back logged because of discount pricing and high volume of orders. Expected ship date July 31 with no guarantee. Same problem I had a year ago when I cancelled my order after four months. JKM sent an e-mail to old customers asking for a second chance - they had resolved all their problems and were back on track. Obviously not and that is deceptive advertising. Nothing has changed. They charged my credit card within 24 hours and have had my money for 8 weeks.Desired Settlement: Full refund to credit card within 5 business days.

Business

Response:

JKM has been in contact with customer via email on 7/17 explaining the goods have been on back order and are expected back in stock towards the end of July. Based on the customer's desired outcome, if the goods remain on back order beyond the first week in August, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it is the same excuse they always give and when the time has passed, they will have another excuse and a new "hope to ship by date". Until I actually receive my order, I am not accepting any excuse/response to this claim that JKM gives. History has shown they do not honor their commitments.

Regards,

Business

Response:

We understand our customer's concern and hopefully can change her mind about JKM Products. Unfortunately, as a non-stocking distributor we do run into items being on back order and at times at the mercy of the manufacturers. We are currently trying to setup a better system in relating our manufacturer's inventory levels and production times with our customer's needs, but at the same time keeping our costs to our customers at a wholesale level. Once again we apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I fully understand their position and accept the response, I still feel they are very misleading on shipping times. There is a huge difference between 4 weeks and what is now over 10 weeks. I also suspect they fill large customer's orders first and, since they do not do ship partial orders, smaller customers are forced to wait months to get their already paid for orders.

Regards,

Review: Ribbon ordered in September 2012 has not been received and request for a refund of my money in February resulted in an email indicating credit would be given in 30 days. In June credit had still not been given so another email was sent and a reply was sent indicating credit would be issued in 14 days. It is July and I still don't have my money.

I understood when ordering that it could take some time but this is ridiculous. Why is this company allowed to continue to scam consumers and still remain in business? It s clear that a number of other individuals have been taken by this company as well. This has to be illegal.Desired Settlement: I want my money returned and I want this business to cease the practice of taking money in advance of product delivery.

Business

Response:

JKM notified customer via email on 6/19 that as the items ordered are still on back order or have been discontinued, we have cancelled the order per her request and will apply a credit within 14 business days. After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. JKM will be issuing a refund check in the amount of $49.79 within the next 2-3 business days. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is related to a prior complaint that has NOT been resolved. Complaint [redacted]. You closed the complaint but the company has continued to lie and has not refunded my money! In your system they indicate on July 11 that they will refund my money in 3 days. in an email to me dated July 17 they say they will send out the check within the week. It has been 15 days since that last communication and I STILL DO NOT HAVE MY MONEY.Translate

Regards,

Business

Response:

Refund check# [redacted] in the amount of $49.79 has been processed by JKM and mailed to the customer. We apologize for the inconvenience.

Review: I ordered some bulk metal D-rings from this company on March 17th, 2014, with the notice that it could take 2-3 months for my order to ship. I contacted JKM Ribbons and Trims for an update on my unshipped order on July 26th. I was informed that my order would probably not ship until September 2014, which is too late for me to be able to use the items if they were finally shipped. I asked for my order to be cancelled. JKM responded saying my order was cancelled, but did not respond to my multiple subsequent requests for having my payment refunded. Please see transaction details below:

Transaction Details

Payment Sent (Unique Transaction ID # [redacted])

Business Name:

Ribbon, Trims, Accessories (The recipient of this payment is Verified)

Email: [redacted] Business Contact Information

Customer Service Email: [redacted] Amount sent:

-$43.36 USD

Fee amount:

$0.00 USD

Net amount:

-$43.36 USD

Date:

Mar 17, 2014

Time:

07:46:42 PDT

Status:

Completed

Subject:

You have sent $43.36 USD to Ribbon, Trims, Accessories with PayPal

Funding Type:

PayPal Balance

Funding Source:

$43.36 USD - [redacted] AccountDesired Settlement: I want a full refund of my original [redacted] payment for $43.36.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund via check of $43.36 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I look forward to receiving a refund of my original payment within the 14 days as is guaranteed by the business in reference. I hope that this resolves the matter. I will be watching my [redacted] account to ensure the refund is actually sent. Thank you for all of your gracious cooperation.

Regards,

Review: I ordered product from this business in November of 2012. I have never received any of the order. I have been in email contact with them ever since the order and there have been many "thanks for my patience" type of emails but they cannot provide the product and will not refund me. They tell me that I have to substitute product I don't want because they cannot provide. I neither want, nor need substitutes. I would like the product that I ordered or my money back. 8 weeks ago I told them to go ahead and substitute because even the wrong product is better than this business simply taking my money. Still no product even though I was assured "We will check stock and ship what we can." on January 26th of this year.Desired Settlement: Send whatever product they have that was originally ordered and refund the rest. If no product is available, then refund me the original total.

Business

Response:

We apologize for the delay on this order. We put this order in our hold section when contacted by the customer to re-activate the order and inadvertently did not continue the process properly. This was our error. We put your order back into process and we will ship all available items by the end of next week and refund anything not available. Again, we apologize for the error and we thank you for being so patient. This is not our usual way of doing business.