JKM Products Corporation

Complaint: [redacted]
I am rejecting this response because: May I wait to accept the response until JKM ribbon has actually completed the resolution they propose? My prior history with this company indicates that they do not always manage to complete the solutions they suggest.
Regards,
[redacted]

One roll of Light Blue grosgrain remained on back order with the manufacturer when the order shipped.  Unfortunately, JKM does not control the manufacturer's production schedules nor has any input with regard to when they decide to re-stock.  It is our practice to cancel back orders if they total less than $25.00, which is what we did and provided a refund check for the back ordered item.  However, in light of the customer's request, JKM will keep the back order open and ship the item as soon as it is available.  We would hope the customer will hold the refund check until they receive the back order and at that time destroy the check.  Thank you!

Check# [redacted] was mailed on 9/29.  The customer should have the check in their possession any day now, if not already.  We apologize for the delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

JKM has been in contact with the customer via email:Hi [redacted]Thank you for the inquiry. We apologize for not sending your refund by 6/30/15.  Due to severe storm on June 23rd our power was interrupted for 4 days.  As a result from the ongoing repairs from the storm, we...

came to find our computers and files were damaged.  Therefore we are manually researching customer's inquiries.Refund check #[redacted] in the amount of $123.23 is being processed and scheduled to be mailed tomorrow.  We apologize for delay and appreciate your patience.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email.Hi [redacted]Thank you for the inquiry. We apologize for not sending your refund by 6/30/15.  Due to severe storm on June 23rd our power was interrupted for 4 days.  As a result from the ongoing repairs from the storm, we came to find our computers and files were damaged.  Therefore we are manually researching customer's inquiries.Refund check #[redacted] in the amount of $123.23 is being processed and scheduled to be mailed tomorrow.We apologize for delay and appreciate your patience.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email.

After researching the complaint, due to a severe storm on June 23rd our power was interrupted for 4 days.  As a result from the ongoing repairs from the storm, we came to find our computers and files were damaged and lost.  As of today we are still operating with out our...

database, which has caused delays in processing orders as we must manually research all customer's inquiries.  The customer's original order was for $143.77 + $12.48 s/h totaling $156.25.  However on 6/29 we applied a 20% discount to her order, already crediting $28.75 back to her card.  The remaining refund of $127.50 was processed to her bank card on 9/29.  We apologize for the delay and any misunderstanding.  We appreciate your patience.

Review: Almost 2 years ago I placed an order with JKM Ribbon. Sent several emails to them requesting status of my order. Their response was it will be sent soon. After waiting for my order for over one year, sent them another email requesting a refund if they could not send order. They offered a "store credit" but could not guarantee when order would be shipped. after several more emails to them, they finally offered a refund to be sent in 3 monthly installments. Needless to say, they have not honored their agreement and I am still waiting for the first payment. As it still is not resolved almost 2 years since my original order, I think I have been patient enough and feel that they need to honor their agreement and refund me my payment. They charged my credit card for the products I ordered when the order was placed and then never sent my merchandise. All other companies I have ordered from do not charge your credit card until merchandise has been sent. I am very unhappy with the customer service (or lack of) from this company. It appears that they keep putting me off hoping that I will go away. I have worked hard for my money and do not just want to lose it because they just want me to give up and not pursue my refund any longer. I did inform them that I would be filing a complaint with the Revdex.com . All I want is the refund that I was promised in the emails they sent. They keep saying that they want to keep communications open and that payments will start, but they do not follow up on that and I am still waiting. Please help me receive my refund. Your help will be greatly appreciated.Desired Settlement: JKM Ribbon agreed to refund me for the order and that is what I expect them to do. I also expect them to do it in a timely manner since I have been waiting for it for over 1 year.

Business

Response:

JKM has been in contact with the customer via email and have agreed upon a payment plan over the next 3 months (beginning in July) with the understanding that the complaint will not be resolved until all 3 checks are received and cashed. We apologize for the inconvenience and appreciate the customer's understanding.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.

I only accept this resolution if the business actually follows through with their promise starting with the month of July 2015. They have previously given me the same response in the past to have payments start and then did not honor their agreement. They keep promising payment but I have yet to receive anything from them. This resolution will not be complete until all 3 checks have been received and clear the bank.In regards,

Business

Response:

As the customer has been patient and understanding as we recover from our catastrophic problem with our web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages, JKM has issued a full refund of $105.54 on check# [redacted], mailed 7/15. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check has been received.Thank you for your help in this matter.Regards, [redacted]

Review: Paid on website for over $100 worth product and keeps putting me off that it will arrive. Then finally they said they will send a refund and have not received this. This is going on for almost 2 years.Desired Settlement: Give me a refund.

Business

Response:

JKM

Products has been in contact with the customer and the customer

accepted a payment plan which will resolve this complaint. The credit department emailed the customer on12/17:Hi

[redacted],Thank you for the inquiry. We have

been behind in transactions due to our account being compromised. Our Credit Department will

issue and mail your first refund check #817 in the amount

of $50.91 today. The final payment will be mailed mid

January. We apologize for this delay and

appreciate your patience.Customer Servicewww.jkmribbon.com

Review: I placed an order with company in July 2014 and paid for the order. As months passed I emailed the company about the order several times. There wS always an excuse of back order. I tried to cancel order but was told I would have a credit. I would never order Nytiing from them again so I decided let the order stand and hope to get. Needless to say I never did get but they agreed to go ahead with a refund . It's nov Feb. 2,2015 and I keep getting told they have so many emails that it will be 4 more days. All I want is my money that they so kindly collected in July! My order number was [redacted]. Please help! This is a terrible company!

Thank you for your time.Desired Settlement: I would like a refund sent to me. That is all I have wanted for months!

Business

Response:

JKM had notified the customer that the order had been cancelled and a credit will be issued within 21 business days. Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT (JILL[redacted]-$40.67) rather than a refund. JKM has cancelled the STORE CREDIT and issued a full refund via check[redacted] for $40.67 on 2/12/15. We apologize for the error!

Review: I had a previous complaint [redacted] that details this issue going back to October of 2013 where this company has not given me a refund of $101.23. On 3/3/14 they agreed through the Revdex.com to give me the refund within 21 days. I accepted their settlement if indeed they did make the refund. When I did not receive the refund again, I emailed them and they told me 10 more days. Those business days have also passed and no refund has been made.

At this time I would like to reopen the complaint and ask for interest to be added to the amount they owe me.

[redacted]Desired Settlement: Full refund plus interest since 10/15/2013

Business

Response:

After researching the complaint, it appears the credit department misfiled the order after learning a Paypal refund was not accepted and it remained as a store credit rather than being forwarded for a refund check. A refund check for the full amount is being processed within the next 3 business days. We apologize for our error.

Review: I ordered some trim from JKM Ribbon on December 19, 2013. The next morning, I received an email saying they were doing "construction on our payment processing operation," so I needed to pay with PayPal. I was in a hurry, so I complied. Then I received an email saying that the trim would not be shipped for 4 weeks. I immediately canceled the order. I received an automated email saying they would respond in 5 days. They did not. After multiple attempts to contact them, they said that the trim was backordered and they would send it in mid March (almost two months after the promised delivery date and almost three months after I had canceled the order). They had made no attempt to inform me of the delay (assuming that they had not canceled the order) or to tell me that they had _not_ canceled the order. I pointed out that I had canceled the order, and they they needed to refund my payment. After several more attempts to contact them, they said they would cancel the order. I did not receive a refund. I sent more emails. They finally said that they would not give a refund, but that they would give me store credit, as that was their policy. I checked their policy on their website, and it said nothing about this. It did say, "An order can be cancelled by email or fax (no verbal cancellations are accepted) within 1 business day after you place the order and receive your email confirmation of timing. After 1 business day, the order will be processed and the order cannot be cancelled." I had canceled my order within the 1 business day specified, yet they are refusing to give me my refund. I have no use for store credit, as I will not do business with a company with this lack of ethics.

I tried to get a refund through Paypal, but as I had attempted to resolve the issue with JKM and they did not respond, it was past the 45-day limit for dispute resolution through Paypal. If the original credit card transaction had proceeded, I would have had some recourse.Desired Settlement: A business has a responsibility to respond to communications within the timeframe that they promise to do so. They should honor their obligations and their stated policy, and refund money when an order is canceled in keeping with said policy.

Business

Response:

JKM issued a full refund via Paypal on 4/3/14. Transaction# [redacted]Sent to:[redacted] (The recipient of this payment is Verified)Email:[redacted]Amount sent:-$87.33 USDWe apologize for the inconvenience.

Review: I placed an order with the company that was acknowledged on Aril 24, 2013. The order is [redacted]. The order was for bindings with a cost of $128.87 and $15.29 in shipping.

The company took half of the total cost on my personal credit card. They have never delivered the product or given me a refund. I am a small business (partnership with my daughter )- Wee Bugs and Company. We make hand made baby and children's clothing/costumes/blankets/accessories.

My preference is a refund. However, I will take the product if it is delivered within 2 weeks. I needed the product 8 months ago and had to purchase it elsewhereDesired Settlement: I would like my money back.

Business

Response:

The goods for this order are expected back in stock the first week in March. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Review: We placed an order on July 16, 2013. We have sent numerous e-mails and left messages and have not received a response. We have paid in full and have not received the products that we ordered.Desired Settlement: A complete refund. We have no desire to continue to do business with this company. They have proven to be unreliable, unresponsive and irresponsible.

Business

Response:

As the items remain on back order, JKM has cancelled the order on 10/28 and the credit department is now processing the request. A refund check in the amount of [redacted] will be issued within 14 business days. We apologize for the inconvenience.

Review: I ordered 100 Badge clips on March 26, 2013. I received an email from JKM Ribbons telling me it would take 4 weeks and 1 day to ship. On May 10, 2013, I inquired again about the status of my order. JKM responded saying the product was still on back order for another 2-3 weeks. I responded on May 10, asking for a refund. On May 13, 2013 JKM responded and told me that this is their policy and would not offer a refund - "The following is in our sales policy: If you do not specify a date needed for expedited orders or any size order in the order comments, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe. Thank you for understanding."

I again inquired about my order on June 7, 2013, they again told me the product was on back order until late June. I have not received any product nor have I received any updates on my order unless I initiated the contact. I have waited over 3 months for this product. They will not send me the product nor honor a refund. I would like my $52.37. I have even called and they do not even answer the phone. Horrible business practice.Desired Settlement: I would like a refund to my credit card for $52.37.

Business

Response:

JKM notified customer via email on 7/18 that since the items remain on back order, JKM has canceled the order and will issue a credit within 21 business days. A refund check in the amount of $52.37 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Review: On Jan. 30th 2013, I purchased 74.66 worth or product. My order was confirmed Jan. 31st and I was told 4 weeks to process and 4 days to ship. March 12th, I was told 2-3 weeks. April 8th, I was told late April. April 17th, I was told Late April. I was told April 30th that it would take 5 business days to respond by email, and May 7th I was told they were having a high demand for 2013 projects, but that Mid-June was the expected date. July 22nd, I was told that due to low demand, I would have to wait till the 3rd week of August. I was told Oct. 18 that the first week of December is my new date. December 15th, they asked for one more opportunity to fill the order, and that they'd have it by the end of January, 2014. I cancelled my order Mar. 23rd, 2014

March 28th, I received store credit and requested that it be an actual refund. When they said Store Credit or reinstate the order, I reinstated the order May 1st, confirmed by the store on May 2nd. They stated in this email that if they cannot ship Mid-June, they would issue a refund. July 2nd, they said a refund would be issued in 21 business days. August 15th, 2014, I was told that they typically send a check for a refund.

I was told August 18th that they would look into my record and solve it in 14 business days. Sept. 16th, they asked me to use the store credit instead of the refund. I told them no, so they said that they moved offices so I had slipped through the cracks. They would have it resolved in 14 days. Oct. 22nd, I was told two weeks. Oct. 23rd, it was the credit was never cancelled, so the refund wasn't sent. That they would send it in 3 business days. Nov. 10th, they said due to a catastrophic error on their website, they would have to send 2 checks on Nov. 14th and Dec, respectively. On Nov. 20th, I was told two weeks. Dec. 9th, I was told the end of the month. Mar. 2nd, it was "this month" and May 11th, it was 2 weeks. Today (9/4/15), they asked me to use store credit.Desired Settlement: I just want 74.66 refunded to me....

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$74.66) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our sales policy and we will issue a full refund within the next 7-10 business days. We have now forwarded this to our credit department for processing. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have to respond to the Revdex.com in ten days, making this seven business days from the time I got the response from JKM. The members of JKM have been telling me for over two years that they will send something in "X" amount of days and have yet to actually do so. They have three more business days before their response becomes another lie. I will accept their terms once I actually see a check.

Regards,

Business

Response:

Check# [redacted] in the amount of $74.66 was mailed on 10/8/15 to [redacted]. We apologize for the delay in processing the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I recieved the check in the mail today, 10/16/15.

Regards,

Review: I placed an order with this company (January 14, 2014 order ID # [redacted]) in the amount of $218.93. After waiting 10 months for an order that never came (and being told it would ship within a few weeks every time I inquired), I was advised that I would receive a refund on my order, and it would be credited to my credit card charged. It has been a year and an a half since I placed this order and I never received the product (even though I have contacted the company repeatedly) and did not receive the refund which I was subsequently & repeatedly promised upon cancelling the order.Desired Settlement: I simply desire a refund of the amount ordered, $218.93, to the credit card originally charged.

Business

Response:

For18 years, JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since you are requesting a full refund instead of the store credit which is our policy, we will send your refund of $218.93 in four equal monthly payments of $54.73 over the next four months starting in August. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: JKM Ribbons gave me the same answer in November 2014, and per the schedule JKM Ribbons set back then I should have been paid back by February 2015. Likewise, JKM Ribbons committed to this solution for a second time March 2015, for me to be paid back in full by July 2015. Therefore, I should have received the funds in full before this time, and a payment plan should not be required. I request a full, immediate refund, without payment plan, because JKM Ribbon promised the funds would be returned before August 2015, per two different previous payment plan commitments.

Regards,

Business

Response:

In order to speed the payment process up, JKM will pay 50% in September and 50% in November ($109.47 each) to complete this refund. This is the best offer we can make and JKM will proceed with this plan.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What day can I expect the refunds to be credited to my credit card?

Regards,

Review: I made an order with JKM Ribbons on Feb. 18th, 2014 and have received so many excuses as to why I have not yet received my order. Delivery promises have come and gone over many months and still no product. The payment policy seems very wrong as they require a [redacted] payment before they will place the order. Since they state that the product will take 6 to 8 weeks to deliver, the consumer exceeds the window with [redacted] to cancel the charge. Therefore JKM Ribbons has your money and refuses refunds as stated in their policy. The consumer, in this case, me, has no recourse whatsoever. My last email to this company which asked about the promised December delivery has so far gone unanswered. I would like either the product I ordered or a full refund. I really think this company is fleecing the home crafter, if they are doing to others what they have done to me!Desired Settlement: Please just deliver my order or send me a check.

Business

Response:

We apologize for the delay on this order. We put this order in our hold section when contacted by the customer to re-activate the order and inadvertently did not continue the process properly. This was our error. We put your order back into process and we will ship by the end of next week. Again, we apologize for the error and we thank you for being so patient. This is not our usual way of doing business.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have still not received the product or a check as requested.

Regards,

Business

Response:

Customer's order was shipped on 1/28/15 via [redacted], tracking# [redacted]. A couple of the items have been discontinued by the manufacturer and as a result JKM included a refund check in the amount of $17.40 with the customer's order. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance in resolving my issue. Happily the matter is concluded after nearly one year from the date of my original order!

Regards,

Review: 1) I placed an order in May, 2013 (Orde[redacted]) and was not told at the time of the order that the items were backordered. I was told ( after placing the order) that they would be shipped in 3-4 weeks. A disappointment, but not a hardship.

2) I was never informed of any change in shipping plans. When I finally inquired after two months, I was told that the items should ship in August. At the end of August when again I had heard nothing from JKM, they responded to my inquiry to say they expected the items to ship in October. I waited until October, but when there was no sign of the shipment I was forced to go elsewhere to fill my need for this product.

3) When I asked for a refund, I was told that the policy for canceled orders was to substitute another item and not give a refund. I was reluctant to order something else after my experience, and, after laying my case before them the company agreed to refund my money. In November 2013 I was told to expect the refund within 21 days. Nothing happened.

4) On December 30 I inquired by email and was given an apology and a promise that I would receive the refund by the end of January.

5) On February 26 I sent an email advising that if I had not received the refund in 2 weeks, I would begin complaint processes. I was again issued an apology with a promise that I would receive the refund within 1 1/2 weeks.

6) To date (April 5) I have received nothing from this companyDesired Settlement: I only want my money back! It isn't much (about $55) but for a tiny business like mine, it is significant. Thank you.

Business

Response:

JKM had notified the customer that the order had been cancelled and a credit will be issued within 21 business days. Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT rather than a refund. JKM has cancelled the STORE CREDIT and issued a full refund via Paypal on 4/10/14, transaction# [redacted] We apologize for the error!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in that I did receive the refund I requested. However, the explanation offered by the business is incorrect or at best, misleading as they agreed to issue the refund many months ago and did not do so, even after several promises, until contacted by the Revdex.com. I thank the Revdex.com for its effort in getting this resolved but I still do not recommend this company.

Regards,

Review: I placed an order with JKM Products on March 3, 2013 which was supposed to be delivered within 3 weeks. When I emailed them in May requesting a status, they said it was delayed but should be available soon. In late June, they said it would be mid July. On or around August 9, I advised them to cancel the order. They responded to allow 21 days to process and receive a refund. On September 9, I once again emailed them to say I had yet to receive a refund. They responded that they would investigate and to allow an additional 14 days. Still no refund. I have filed a complaint thru my credit card company and notified JKM of same and also advised them I would be sending a complaint to the Revdex.com. The amount in question is $52.99.Desired Settlement: I would like either a refund to my credit card or a check sent to me.

Business

Response:

After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. The credit department is now processing the request and a refund check of $52.99 will be issued within 10 business days. We apologize for our error and the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In December 2012 I ordered ribbons from JKM Ribbons and Trims. Several months later I emailed requesting information, they replied letting me know my order would ship in March. March came and went, nothing arrived. I continued to ask when I might expect my order, and was then told September. I asked for my order to be cancelled due to their extreme inefficiency in getting this order filled. NOWHERE on their site does it say that some orders may take almost a YEAR to ship!!! I was told my order was cancelled and promised a refund check within 30 days. Nothing. I still have not received my refund. And my last email was completely ignored. This company is fraudulent in their practices.Desired Settlement: I just want my money back. Ultimately I think this company should be shut down. Clearly they have a terrible record! But barring that, I wnat my money back.

Business

Response:

As the items remain on back order, JKM has cancelled the order and the credit department is now processing the request. A refund check in the amount of $[redacted] will be issued within 14 business days. We apologize for the inconvenience.