JKM Products Corporation

Review: On 3/21/2013 I ordered ribbon from this company totaling $244.66. The next day I received an email stating it would take 4 weeks to ship, I sent a response on 3/22/2013 stating that the order needs to be cancled, because I need the ribbon quicker than 4 weeks. They responded via email on 3/25/13 asking when I needed it by, I responded 3/25/2013 stating I had to have the ribbon delivered by 4/15/13. On 3/25/13 they replied that they could meet that date and get the ribbon to me. On 4/16/13 the ribbon not only had not arrived, but never had been shipped, I asked them to cancle the order and refund my money. Since that email, I have neither received the ribbon or the refund. They will not return my emails, and they do not answer their phone.Desired Settlement: I would like a refund. Or immediat delivery of the ribbon

Business

Response:

JKM is expecting the final part of this order, the swiss satin, to arrive at our warehouse this week. We expect to ship all available goods by the end of this week. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it is Saturday the 7th of September, and I have not received any notification of the order being shipped.Regards, [redacted]

Review: I have been waiting for my product since Mon, February [redacted] 2014 6:32 pm!

That was payed in FULL "The total is $ 129.84 + $ .00 Tax + $ 13.14 s & h via [redacted]"

I still DO NOT have my product, and they never pick up their phone! I want my refund back since I payed for it and Still do not have my product! It has been over 6 months!!! They keep on pushing the shipping date every month and I have been waiting for half a Year! but they took my money! This is ridiculous!

"EMAIL CONFIRMATION - ORDER RECEIVED AT JKM RIBBON & TRIMS

Hi [redacted],

Thank you for order # [redacted] After you approve this order, you will receive a [redacted] invoice from

our billing group [redacted] on behalf of

JKM Ribbon & Trims. Please pay this invoice to continue the order process.

The total is $ 129.84 + $ .00 Tax + $ 13.14 s & h via [redacted] Ground,

the shipment method you selected.

It takes about 3 - 4 Weeks before we ship + approx. 1 day(s)"Desired Settlement: I want my refund back in FULL in check form made out to : [redacted] and send to: [redacted] I will never do business with them again!!!!

Business

Response:

JKM has been in contact with customer and has agreed to delivery by July 20th or a full refund will be sent.

Okay, I will wait until July 20th after that you guarantee my refund... Thank you.

Review: I placed an order with JKM Ribbons back on 09/15/12 for vinyl ribbon. I have contacted them several times by email because they don't answer their phone. I have kept all the correspondence between us. It is now October 19, 2013 and I have still not received my order. They charged my card back in September 2012 and keep telling me it was on back order and I should have it by the end of May 2013 well it is still not here. Furious!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: I will really just like my product before November 15, 2013 or I want my money refunded if they can not deliver by then.

Business

Response:

Due to the seasonality of the product ordered, JKM has had a difficult time meeting our manufacturer's minimum order amount for us to keep this item in stock. Our next shipment is due in before November 10th. We will ship our customer's order at this time to meet the 11/15 deadline. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, If I do not receive it by November 15, 2013 I want a full refund including the shipping and tax fees.

Regards,

Business

Response:

JKM shipped the order on 11/22/13 via [redacted] tracking# [redacted]. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 11/23/2013 I placed order #[redacted]or bias tape totaling $230.20 and was told that it would be approximately four weeks before the product would be shipped. On 1/8/2014 I sent an e-mail inquiring when the shipment would be sent and I was sent this response on 1/8/2014 "Thank you for the email inquiry. The items are on back order and will be available by early February. It is not unusual for these type items to be on back order for extended timeframes as our manufacturer waits for demand to allow a minimum production order. We apologize for the delay but please note the goods are in process for your order." The order was not shipped despite being told it would be available in early February. On 2/27/2014 I e-mailed JKM regarding the shipment and have received no response to date. I have cancelled my order as they have not shipped the product in a timely manner, yet they withdrew payment in full on 11/25/2013.Desired Settlement: I would like $230.20 credited to the account I used to purchase the bias tape that has not been shipped.

Business

Response:

For over 16 years, JKM has serviced a variety of markets from [redacted] our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a Google update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since your refund has not been completed, we will apply a 5% increase to your refund of $230.20 and send you equal monthly payments over the next six months starting this month. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Review: I ordered approximately $80 of products from this company in December of 2012 for an event I was holding in February 2013. I still have not received the products I ordered and it is now November 9, 2013. I have contacted this company on several occasions and asked that they deliver the items that I ordered or refund my money. They have told me since March of 2013 that they were waiting on delivery of the ordered items and that I would receive them in 2 weeks to a month on several different occasions. They offered me a store credit which I told them I did not need as they had nothing else to offer that I would want or need. They told me in August of 2013 that if I did not receive my items by the middle of September that they would refund my money which they are now refusing to do and have cancelled my order and given me a store credit, which I clearly stated I did not want or need. I am very disappointed in this service as they were recommended to my by a friend. I would just like my $80 back at this point or would settle for the product promised even though I don't really need it any longer.Desired Settlement: I would really like a refund of my money, but would settle for the item if it is delivered in a reasonable amount of time, as I feel almost a year is long enough to have waited.

Business

Response:

JKM shipped the customer's order via UPS tracking[redacted] on 11/21. One reel of white remains on back order, but is due early December. The back order will ship once available at our expense. We apologize for the delay.

Review: I placed an online order for ribbon and trim totalling $66.50 on 7/8/2013. I received order confirmation via email for my order [redacted] with another follow up email explaining that my order would be grouped with other orders so they can get the low price. I understand this. I waited the designated time they said it would take to receive my order. No order arrived. I emailed them asking for a new eta. They said 2-3 more weeks. It is almost 4 weeks now, and no order. I emailed them today and their reply was: " Hi,

Thank you for the email inquiry. The items remain on back order and will be available by late September It is not unusual for these type items to be on back order for extended timeframes as our manufacturer waits for demand to allow a minimum production order. We apologize for the delay but please note the goods are in process for your order.

The following is in our sales policy:

If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe. Thank you for understanding.

Customer Service

www.jkmribbon.com

"Serving our Customers for 17 Years

For a fast response, JKM appreciates your email.

I asked for my order to be cancelled and a refund in the email prior to this response. I am seeking a refund in the full amount of $66.50. Obviously, they haven't had to purchase my product from their supplier yet, and based on reviews I have read, there's probably no product to be sent to me at all, as this company seems to be a scam.

Thank you for your assistance in resolving my request to cancel my order and receive a refund due to extensive waiting time and JKM being unable to fill an order in a reasonable amount of time.

Sincerely,

[redacted]Desired Settlement: cancel my order and receive a refund due to extensive waiting time and JKM being unable to fill an order in a reasonable amount of time.

Business

Response:

As the items remained on back order, JKM informed the customer the order has been canceled and the credit department is now processing the request and a credit of $66.50 will be issued within 21 business days. A credit of $66.50 was issued on 9/24/13. We apologize for the inconvenience.

Review: I ordered a variety of ribbons from this company on 12/13/12 with the understanding that it may take up to 4 weeks to receive my order. I have not received my order to date (7/3/13). I have emailed this company several times & each time the response is the same "we expect to ship your order the third week of (fill in the month)" , but of course the order never arrives. There is no telephone number that I can find (except to place an order) in which to call their customer service department.Desired Settlement: I would like to receive my order, but I do not wish to wait any longer for it. If the order cannot be filled within the next two weeks then I expect a full refund...$85.66

Business

Response:

JKM has been in contact with customer via email explaining the goods have been on back order and are expected back in stock towards the end of July. Based on the customer's desired outcome, if the goods remain on back order beyond 7/29, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Review: Please advise on filing an official complaint against a Berlin, NJ company for non-fulfilment of an order for which I was charged 2 years ago. The company has not sent reimbursement checks as negotiated and promisedDesired Settlement: A refund of the entire amount, $169.40, charged 2 years ago. The order has never been fulfilled, and although I generously agreed to a negotiated refund of five equal payments over 5 months starting in February, no payments have been received as promised.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 5 months in February which the customer agreed to. Check [redacted] in the amount of $67.76 was mailed on 3/16. This check covered the first 2 months of the plan, the remaining refund of $101.64 will be processed over the final 3 months of the plan. We appreciate your understanding.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the business upholds it's commitment to send along the next three reimbursement payments on schedule.

You will be hearing from me again if there is a delay. Thank you for your support in resolving this issue.

Regards,

Review: I ordered my products on 5/21/2013. I waited the 4-6 week delivery time and when I emailed customer service I was told a later delivery time. Every time the delivery time came and went, I would email customer service and would be told a new deliver time. This went on for many months. In December of 2013 I was told I would be given a store credit. I asked if I ordered the most commonly ordered ribbon, would that be the best way to receive my order in a timely fashion. I was told it was. I was told 4 weeks for delivery. I emailed in February of 2014 and was told it would be another 4 weeks for delivery. I have never received anything.Desired Settlement: Refund please.

Business

Response:

JKM canceled the customer's order as per the customer's request and our credit department put a full store credit on file which can be applied to any new order. The customer can continue with the current order or can place a new order and can use coupon code [redacted] for 129.78 to use the credit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I do NOT want a store credit. Anything purchased from this "business" results in a long wait time and I am tired of waiting. I tried back in January to purchase something else and never got anything. I want a FULL REFUND. I have already waited over a year. Please send my refund as soon as possible.

Regards,

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a Google update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we will implement a payment plan over 4 months including 5% interest ($34.07 per month) starting in July to give this customer a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: $362.47 was deducted from my [redacted] account for a ribbon order on October 25th, 2013. After correspondence by email, the company said it was still processing and was awaiting a "minimum production order" the second week of January. I have waited patiently and now cannot even get an email response from JKM. I have asked for a refund at this point but would still be satisfied with the ribbon.Desired Settlement: If not immediate delivery within two weeks, I would like a full refund.

Business

Response:

JKM has been in contact with customer via email on 2/15 explaining the goods have been on back order and are expected back in stock the first week in March. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered product October 11, 2013 and there was a problem straight away as I got an email saying my payment didn't make it because they were doing construction on their payment processing and I would need to pay via a [redacted] invoice they sent later. But that was okay, things happen. I waited until the hold from using my checkcard cleared and then paid through [redacted].

I knew it would take about 4 weeks to receive the product (they have great prices and part of the deal is they bulk orders together in order to offer great prices) no problem, I gave myself about 8 weeks of total cushion time.

Week 6 rolls around and (after checking everywhere on the website for shipping notices updates etc) I write in using the form on the website asking about the order. I can't find this email in my inbox anymore, but it basically said they were experiencing high volume and it would ship mid-december . I am bummed because in the meantime I had to go out and buy all the product in order to fulfill my orders, but I think "no problem, I can still use it"

December comes and goes, and then in MID-JANUARY I write in again. At this point I'd ordered 3 months ago, with knowledge of a 4-week wait time. I write in explaining I am disappointed yet am trying to salvage the situation, is there anything they can do for me? I get a canned response the next day saying they are receiving a high volume and I'll be replied to within 5 business days.

15 days later I receive another canned response talking high volumes/low prices/mechanical malfunctions we expect it to ship by the 3rd week of February. NOTHING acknowledging I am a human being with feelings that have been ignored or affected.

I write in requesting a refund and letting them know if I don't hear back in 48 hours I am submitting a complaint to the Revdex.com.

12 days later I get a response saying "thank you for the inquiry. we canceled your order and apologize for the problem". That's it!? But with no mention of my refund.

help.Desired Settlement: I would have liked at any time a response that acknowledged I am a person, and that the situation I was in because of their [redacted] sucked and they would do whatever they could to help me. A personal response would have gone a long way.

I understand they are probably at their wits end with all the circumstances that led to the major backlog they are experiencing now, and that sucks. I bet there are many other customers who were upset and took it out on them.

I've just never had such terrible service! ONLY canned responses every time! I offered opportunities for them to make it better!

I want my refund. I want my refund immediately. And I would like a human from the company to take 5 frickin' minutes and write me a gosh-darn actual letter or email acknowledging how their companies circumstances and actions really [redacted] me over for a while. and how their computer-like helpdesk people exacerbated the situation and have lost a customer, from now on I will go out of my way to avoid JKM

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $112.84 within 7 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience and our poor performance on this order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business (JKM Products) in reference to my complaint ID [redacted], and find that this resolution, while overdue and requiring much too much effort on my part to obtain, is moderately satisfactory to me since my request for refund was finally acted upon. It was a bummer to need to involve the Revdex.com to get my refund, and I took that action only as a last resort. I empathize with the massive problems JKM is currently experiencing (75+ complaints in the last month or so, oi!) I hope it will cause the president [redacted] and customer service lead associates to look at JKM's current customer service protocol and policy and lead to an update on the website for estimated shipping times. I will not however be ordering from JKM in the future. This ordeal was too taxing and drawn out.

Regards,

Review: On April 5th, 2013, I purchased a small order of Ribbon from JKM Ribbons and Trims online and received confirmation on that day with approximated wait time of 3 weeks + 5 days (April 26th). The ribbon was to be used in a business event on Aug. 26th. I needed the ribbon by early August to create the decorations that would go on the tables during the dinner. The order was never received.

I contacted the company be email, their preferred contact method, on May 10th, May 29th, July 1st, July 9th, and July 16th. On each email, JKM Ribbons told me there was a back order, delay in shipping, wait for a minimum production order, etc. A few emails never received a response from their customer service. On July 23rd (after 90+ days of waiting) they agreed they could have the product to me by August 9th. On August 12th, the product having not yet arrived, I sent asked for an order cancellation and refund of cost equalling $65.96. They first tried to give me yet another delivery date, but finally agreed to cancel the order.

I had to purchase the ribbon from a local craft store, paying more there than I would've if JKM Ribbons had followed through with the order. I ordered with plenty of time to create the centerpieces and was left cramming for enough time, including taking 1.5 days off of work to complete the arrangements.

Today, Sept. 18, 2013, 37 days after the cancellation, I inquired as to my refund with the response that they will have to do some research as to the amount owed. I replied to that email to ask if any of my documentation would speed the process to have my email delivery denied.

I have no confidence in their customer service. After 129 days between order and the cancellation, no refund, and a vague response to my refund inquiry, I have reached the end of my patience with their company. I do not know if the failed email is the fault of a server or their own issues, but I cannot recommend them for any reason to anyone I know.Desired Settlement: I would like my $65.96 back without more delay. I would also like them to include an explanation of shipping delays on their website so others have warning of such problems. No where did it state issues with backorders or minimum production orders. The customers ought to be aware of such difficulties on JKM Ribbons & Trims business arrangements.

Business

Response:

As the items remained on back order, JKM informed the customer on 9/18 that the order was canceled and the credit department is now processing the request and a credit of $65.96 will be issued within 14 business days. A refund check in the amount of $65.96 was issued on 9/27/13. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9728832, and find that this resolution is satisfactory to me.

Regards,

Business

Response:

JKM's credit department re-issued another check, #403, in the amount of $65.96 and mailed it on 10/24. We apologize for the inconvenience this may have caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received the check and deposited it.

Regards,

Review: To Whom it may concern,

I ordered ribbon from the website JKM ribbons and Trims. I was notified via e-mail that the order would be shipped in about 3 weeks. After 1 month without receiving the product I ordered I tried contacting the company via phone. I was unable to reach a person and was left with an answering machine saying the company only handled their customer service questions via e-mail. I sent an e-mail inquiring about my ribbon order. I received an e-mail from the company stating the ribbon was on back order and would not be able to ship for another 2-3 weeks. I decided to cancel the order (because of my own limited timeline) and go with a different company. I sent an e-mail to JKM Ribbons and Trims asking to cancel my order and reimburse my credit card for the amount they charges ($40.25). They responded saying that they had the ribbon in stock and could mail it out right away. I reverified that I did intact want to go ahead and cancel the order. They responded saying that it would take up to 21 days to receive payment. That was on August 1st. It is now October 2 and I have still not received payment. I have e-mailed a complaint to the company and I have yet to receive actual confirmation that the process is underway. I have only received an automated e-mail that states they will get back to me within 5 business days.

My request is that I receive my refund in the amount of $40.25 for the product I never received and the order I cancelled.

Thank you for your help and support in getting this problem solved.

Sincerely[redacted]Desired Settlement: refund of $40.25

Business

Response:

After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. JKM has issued a refund check in the amount of $40.85 which was mailed on 10/11. We apologize for our error and the inconvenience.

Review: I placed an order with JKM for ribbons on 6/15/13. A couple of days later they emailed me saying it would be at least a month before my items shipped. I requested they cancel the order and refund my charge because when I placed the order I was told it would take 7-10 days to ship. At first they said they would not do it but when I told them I would complain to the Revdex.com they said they would cancel the order and refund my money. This was on 6/24 and they said to allow 21 business days for the refund to appear in my account. 21 days passed and no refund appeared. I again emailed them asking where my money is, and I was told they would research the charge and to allow 10 days for the refund as they are "behind on all transactions." This was on July 23 and I still have not received my refund.Desired Settlement: I need them to refund my money immediately. This was an account opened for my wedding fund and it was meant to be closed as soon as everything was paid for. The account is remaining open waiting for the refund and soon we will be incurring low balance charges. Honestly I feel like they should pay interest but I'm sure that won't happen.

Business

Response:

JKM notified customer via email on 7/22 that since the items remain on back order, JKM has canceled the order and will issue a refund check in the amount of $70.23 within 10 business days. The refund check was mailed on 8/8. We apologize for the inconvenience.

Review: I placed an order with JKM Ribbon on January 6th 2014, totaling $111.36. They have never filled my order. I have had multiple e-mail exchanges with them and promises of shipment and excuses, but still no product, and now they refuse to give me a refund. The worst part is I checked their website last night and they no longer even offer for sale the products I ordered. They want to give me a store credit which is useless to me because the product I ordered and needed has apparently been discontinued. I did not cancel this order, they can not fill it. I have given them 6 months.Desired Settlement: I just want a refund to my credit card or to my [redacted] acct.

Business

Response:

JKM canceled the customer's order as per the customer's request and our credit department put a full store credit on file which can be applied to any new order. The customer can continue with the current order or can place a new order and can use coupon [redacted] for 111.36 to use the credit. JKM has been in contact with the customer via email and the customer will continue with the current order as we expect to ship this product by mid August or earlier. We have removed this product line from our website as our supplier is forcing customers to order case pack quantities per a color. This does not fit our business plan for the future, but JKM is honoring all past orders at our expense. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they have promised shipment in 2 - 3 weeks every time I have contacted them since March 6, 2014. Now it's been 7 months and I have no product and no money. I do not need a store credit because this is the only product I have ever purchased from them and the only one I need now. Due to so many delays and reading other customers complaints, this seems to have become standard practice with JKM Ribbon and I no longer trust in them to fill my order. With the holiday season approaching and the prep time I require I would just like to get my money back and move on and order my ribbon from someplace else.

Had they mentioned on January 6th 2014 that it might be 8-9 months til delivery, I would have never placed the order.

I have the entire e-mail chain. I would be glad to forward it on to you (Revdex.com),as I have already sent it to my credit card company.

Regards,

Christine King

Business

Response:

The customer's order was shipped on 8/7 via [redacted] tracking# [redacted]. We apologize for the delay.

Consumer

Response:

RESOLVED

Review: I placed an order with this company on July2,2014 and it was paid for through [redacted] on July 7,2014. I did read the companies policy about 'expediting orders' and explained I needed the product quickly. I expected to wait 4 weeks. On August 12th I sent an email asking the status of my order and received an automated email response that in 5 days they ail respond. In 5 days I received an email stating the order will be delayed until the 3rd week in September. At the end of September I again emailed asking when I could expect my order, again a 5 day response and another month delay. At this point I requested a refund. I received an email explaining their company policy on 'wholesale pricing' and shipping…..with another automated email about responding in 5 days. I don't think I will ever receive this product and I have had my customers cancel orders because they refuse to wait. I am losing business. I would just like my money refunded.Desired Settlement: I would like a refund. Thank you.

Business

Response:

JKM canceled this customer's order on 10/22 as requested by the customer. We informed the customer our credit department put a store credit on file which can be applied to any new order. This is the policy when orders are canceled due to being on back order and not discontinued as noted in our sales policy since all sales are final. We informed the customer JKM can continue with the current order or the customer can place a new order and we will apply the credit to the order orthey can use coupon code (in all caps) [redacted] for $148.21 to use the credit. We explained to the customer is subsequent emails why we give coupon credits which included the following:

In good faith, we assume you read our policies upfront before they order and support them or would not have ordered from JKM. Our sales policy includes:

1. All JKM Sales are final. 2. We only cancel an order within 1 business day of ordering. After that timeframe, it is put into process and all sales are final. and 3. If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which

are on back order due to product not being available in the expected time frame.

The customer can use the credit anytime for any order. There is no expiration date on the credit.

Review: An order was placed with JKM Products on October 8, 2013 with an estimated delivery of 2 to 3 weeks. Our [redacted] credit card was charged for the full amount of the order on October 9, 2013. Well after the estimated delivery time, several attempts were made to determine when the products would be delivered. On December 2, 2013, JKM Products responded with a revised delivery date of an additional 2 to 3 weeks Because of a failure to deliver as originally stated, alternate arrangements were made to secure the products that were ordered. The order was cancelled by the customer on December 4, 2013 and a refund of the amount charged on our [redacted] credit card was requested. JKM Products responded that it would take 21 business days to process the transaction. Again, several attempts were made to determine the status of the refund. Finally, JKM Products responded on January 26, 2014 That a store credit is available for a future order with JKM Products as per their sales policy. I am unable to find such a policy on their web site and I want a refund instead of a store credit.Desired Settlement: Credit card refund

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $79.34 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I assume that the JKM Products will credit my [redacted] card.I request that the file stay open until the credit has been applied to my credit card. At that time I will inform the Revdex.com of this action and request that the file be closed.

Regards,

Business

Response:

JKM issued a full refund of $79.34 via [redacted] on 3/11. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I orderd ribbon from this company back in April 2013 and have yet to receive my order. I have sent them emails and they keep saying they are backordered and will be sent within the 2-3 weeks... They charged my charge card right away... The last email I sent them they didn't even respond to it... They have a policy of no refunds but it has been 6 months since I ordered the product and would like to recieve my order or get my money back... I would really like to get this resolved...Desired Settlement: I would like to recieve my order or get my money back...

Business

Response:

JKM has been in contact with customer via email explaining the goods have been on back order and are expected back in stock within the next 7 to 10 days. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it has been more than 24 days and neither the merchandise nor refund has been received.

Regards,

Business

Response:

We have confirmation from our supplier that the goods have been shipped from their warehouse and are due to arrive at JKM by weeks end. The order will be shipped to our customer via [redacted] the same day the goods arrive at our warehouse. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with JKM on April 1, 2013, received a charge to my credit card and a confirmation email on May 1, with approximate shipping time of 4 wks plus 2 days. After my June 11 the ship date was "within 2-3 weeks." After my inquiry 6/24/11 the ship date became the third week of July. My Aug 8 inquiry met with a closed email box. My Oct 10 inquiry met with a "too busy to reply" response. On inquiry Oct 16 I was offered a ship date of mid-November or a cancellation of the order. The same day I request a refund to my credit card. Refund was denied and my order was cancelled. I was advised to re-order from two specific product lines so as to get shipment "within the three to four week time frame." My original order of April 30 was from one of these lines!!! The "coupon code" for the "credit' JKM issued did not work, and I today was advised to wait two business days before again trying to use it.

Finally I've had enough of trying to work with them, and I looked online for complaints against JKM. Revdex.com has 430 in the last three years alone. I will not do business with another company without checking them out with you first!

I am also filing with the [redacted] office because they alone have the power to stop this from happening to others.Desired Settlement: Full refund.

Business

Response:

After researching the complaint, JKM had notified the customer on 10/16 that the order had been cancelled and issued a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $88.95 within 14 business days. This complaint has now been forwarded to the credit department for processing and a refund check is scheduled to be mailed within that time frame. We apologize for the error and inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Dear I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me if it is actually completed as the business describes. No other communication from them (i.e. promises to ship product) have 'come true,' so I'd rather reserve response until I do receive the check as promised. Their promise to send a check is concerning, since I paid by credit card and the easiest and quickest refund would be by credit card. Their promise to do so "within 14 business days" is concerning since the time outlined by you for my response is 10 days. This is far from their first Revdex.com complaint, and I am afraid they may be playing games. After some thought, I figure I can re-file a complaint if indeed they are doing what I suspect.I very much appreciate your help in this matter.

Regards,

Review: Company retains payment immediately - over 2 months later product is still not received. I have requested cancellation of order and refund of money several times. They will not refund money. NO WHERE is it disclosed that the order may take months to ship and that they buld order items. I have read their terms several times. This company has unethical practices. Over 2 months later I still do not have my product or refund.Desired Settlement: I expect refund.

Business

Response:

JKM notified customer via email on 7/17 that since the items remain on back order, JKM has canceled the order and will issue a credit within 14 business days. A refund check in the amount of $78.25 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Business

Response:

JKM notified customer via email on 7/17 that since the items remain on back order, JKM has canceled the order and will issue a credit within 14 business days. A refund check in the amount of $78.25 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Business

Response:

[redacted] in the amount of $78.25 was mailed on 8/9/13. We apologize for the inconvenience.

Business

Response:

[redacted] in the amount of $78.25 was mailed on 8/9/13. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though it was not within the stated timeframe that they gave me

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though it was not within the stated timeframe that they gave me

Regards,