JKM Products Corporation

Review: I placed an order on [redacted] 11, 2014 with JKM Ribbons. On [redacted] 24th I emailed them asking for an approximate delivery date. I received an emailed back stating that the products will ship 4 weeks from the order date. Then on [redacted] 19th, 5 weeks after my order date, I emailed them again asking for the status and shipping date. I received an email back stating that the item is on back order and will ship in 2-3 weeks. I emailed them again on [redacted] 13th, 9 weeks after my order had been placed asking for a refund or the product. I received an email back stating that the item was still on back order and it will be available the first week of June. And that they don't do refunds. On [redacted] 17th I emailed them again asking for the status of my order. I have received an email back stating that I will get a responce in 5 business days. So I'm waiting. It has been nearly 3 months and two weeks since I placed my order and I'm sure I will receive another email about the product being on back order.Desired Settlement: I would like to receive the product in a timely manner, and if that is not possible I would like a refund. I don't want this to go on for a year until I forget about the money I have already paid for a product that seems nowhere in sight.

Business

Response:

JKM was in contact with the customer via email explaining the goods ordered remained on back order and were expected back in stock towards the middle of August. The long delay was due to the fact that the [redacted] Co. was purchased by [redacted] late in 2013 and they are evaluating every item for sales value. In addition, [redacted] moved their entire operation to [redacted], the headquarters of [redacted]. As a result of this change, all shipments were suspended. They recently began operations and have a 3 to 4 week lead time as they begin to catch up. If the order is delayed further, we will cancel the order and issue a complete refund. We apologize for the delay and appreciate your patience.

Review: I ordered items in November 2013 - payment of $89.70 was taken out of my debit card via paypal accounton 11/27/13 . I never received the items I ordered. I emailed the company numerous times and they told me my items were on back order. I have been very patient - waiting 4 months for items that were paid for but never received. Now, all I want is for the order to be cancelled and my money refunded. Despite emails and phone calls to the company, I am getting no response at all. from them. They are not responding to my emails or returning my calls. Because it has been over 45 days since the transaction, paypal cannot retrieve my money. And since 60 days have transpired, my bank cannot initiate a charge back. Because I have been patient, I feel I am being punished and now have no goods and no refund.Desired Settlement: I would like the company to cancel my order ([redacted] placed on 11/20/13) and refund me the $89.70 that was taken out of my [redacted] account on 11/27/14.

Business

Response:

JKM was in contact with the customer via email explaining the goods ordered remained on back order and were expected back in stock towards the end of April. The long delay was due to the fact that the [redacted] was purchased by [redacted] late in 2013 and they are evaluating every item for sales value. In addition, [redacted] moved their entire operation to [redacted] the headquarters of [redacted]. As a result of this change, all shipments were suspended until mid March. They recently began operations and have a 3 to 4 week lead time as they begin to catch up. We will ship your order by the end of April. If the order is delayed further, we will cancel the order and issue a complete refund. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was not fully informed of the lengthy back order . I was patient for the first 2 months despite the lack of communication and poor customer service. The company did not respond to my phone call and numerous emails. They refused to cancel my order and issue a refund despite the extreme delay. Because I was so patient and waited beyond 45 days [redacted] was unable to help me recover my money. I had ordered these items for a specific project but had to make other arrangements since the items never arrived. Thus I no longer need these items. The only resolution I will accept is a cancellation of the order and a full refund issued.

Regards,

Business

Response:

JKM issued a full refund via [redacted] on 5/1/14. Transaction[redacted]

Sent to:

[redacted] (The recipient of this payment is Verified)

Email:

Amount sent:

-$89.70 USD

Date:

May 1, 2014

Time:

Status:

Completed

Subject:

You've got money! REFUND ISSUED

Note:

Your order was canceled but you were given a store credit rather than issued a refund. I have canceled the store credit and issued a full refund. We apologize for the error. Thank You

Review: I purchased ribbons from this company for my wedding, which was on November 23, 2013. On November 6, 2013 I emailed the company to inquire about the status of this order, and they assured me that it would arrive for my wedding. The merchandise never arrived, and, as far as I know, was never shipped.Desired Settlement: I sent and email today to ask that my credit card be refunded. [redacted] is taking care of this, but this needs to be recorded by the authorities as I know that I am not the only person who has had the same experience with this company.

Business

Response:

Customer approved order on 10/28/13 with an expected ship date of 3 weeks. The items were on back order and we cancelled the order on 12/6 and informed the customer that a full refund would be processed within 21 days. The customer issued a chargeback on 12/11 and JKM accepted it as we could not meet their time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: March 28th I purchased [redacted] ribbon from JKM Ribbons and Trims in the amount of $68.52. According to their "Shipment Timing" page from their website: "While we cannot stock every item and maintain wholesale prices, extensive selection and a $25 Minimum Order, we ship MOST ORDERS WITHIN 7-10 days even if you select various products from several different suppliers........10 Business Days: Most Ribbons, Related Products by JKM, [redacted] and single spools of printing on ribbon."

I placed the order with the above timing in mind but immediately received an email stating it would take THREE WEEKS to ship. I wrote back saying that I needed this before three weeks and they said they would expedite it and send it within two weeks. Three weeks passed without the shipment. I contacted them again and was told it would take even more time. I asked them to cancel the order. On April 25th they said it would arrive in 2-3 weeks. I followed up again at the end of May and on May 31 they said that it has been delayed until the 3rd week of June but "we feel this is a good date."

On June 28 I finally insisted that they cancel the order and refund my money. They replied back that the ribbon would ship at the end of July! I wrote back again that I insist it is cancelled and they agreed to cancel. I waited a week but did not see a refund. I followed up again last week and on July 16, 2013 I received a response that they are giving me a STORE CREDIT!

This is unacceptable. There is no way I would ever order from them again so how would I use a store credit. I am demanding my money back but now I will have to file a claim with my credit card to get it. Incidentally, I let them know that there are several Revdex.com complaints against them and they pretty much said "so what".Desired Settlement: I want a refund of $68.52 on my credit card. They are offering a store credit but that is unacceptable since I cannot trust this company enough to ever purchase from them again.

Business

Response:

JKM notified customer via email on 6/28 that since the items remain on back order, JKM has canceled the order and has issued a store credit. Our customer has informed us that they prefer a refund rather than a store credit, so JKM informed the customer on 7/23 that JKM will issue a credit within 14 business days. A refund check in the amount of $68.52 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As of today, 9 days from when the Revdex.com told them to send the check I still have not received it. Originally the Revdex.com gave them 14 days to refund the money and when I didn't respond to the complaint within those 14 days (I was giving the business the requested amount of time to comply before responding to the Revdex.com) my complaint was closed even though I never got my refund. Therefore I am requesting that you keep my complaint open for a few more days until I receive the refund (due tomorrow). However, I received this email below from JKM Ribbons on August 26th, several days after the Revdex.com told them to refund me within 10 days, so I am not confident they will be meeting their deadline AGAIN. This is the second time they did not send the check when they were told to do so. --------- Original Message ---------Subject: JKM RIBBON ORDER #376772 STORE CREDIT CANCELED/ REFUND CHECK MAILEDFrom: "JKM Ribbon & Trims" <[email protected]>Date: 8/26/13 11:49 amTo: [email protected] Hi Shannon,Thank you for the inquiry. I researched your request and found the order was canceled and you were given a STORE CREDIT. I have canceled the STORE CREDIT and issued a Refund Check in the amount of $68.52. The check has been mailed.We apologized for the oversight and delay.Carmelawww.jkmribbon.com"

Regards,

Shannon Duffy

p.s. based on this company's poor history and large amount of complaints when will they be shut down? I am sure for every one Revdex.com complaint submitted, there are three customers that have had a poor experience with them but don't put the effort into opening a complaint. They may have been in business for 17 years, but that doesn't mean their practices have always been on the up-and-up.

Business

Response:

A refund check in the amount of $68.52 was mailed on 8/23/13. We apologize for the inconvenience.

Review: I ordered $88.75 worth of products from this company back on March 27th 2013 and have yet to receive my order. I've reached out directly to the company numerous times via email (as they don't take phone calls) and they've responded slowly with a variety of excuses as to why my order is taking so long. After looking their company up online (which I should have done before I placed my order), I see that this has happened quite a lot. You can see more complaints here :: [redacted]

Anyway, it's very apparent that this company is not honest or legitimate. It has been very frustrating.Desired Settlement: I would like a full refund from my order.

Business

Response:

JKM has been in contact with customer via email on 7/17 explaining the goods have been on back order and are expected back in stock towards the early part of August. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. I will be back in touch if I have either not received my order or not received a full refund.

Regards,

Review: I ordered products from JKM Ribbon and Trim on April 14th and I still haven't received my purchase. When I email regarding my order, they keep extending the delivery date 2-3 weeks. My credit card was charged Immediately. I have been waiting 12 1/2 weeks for my items to arrive.Desired Settlement: I wish to have my purchase refunded and the company reprimanded for poor business practices.

Business

Response:

Customer ordered on 4/15/13 with an expected ship date of 4 weeks. The items were on back order and we informed the customer the order was going to be delayed to a late July delivery. Our sales policy states “If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.” The customer issued a chargeback on 7/3 and JKM accepted it as we could not meet their time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On August 28, 2012 I order a quantity of 29 rolls of ribbon (order #[redacted]). On

August 31, 2012 JKM charged my credit card with the amount of $83.63 for the ribbon. As of today August 19, 2013 I have not received the ribbon. On numerous occasions I have inquired about my order, and have been given a number of different excusses as to why the ribbon has not been sent. After that I was told that my credit card information was gone so they would be mailing me a check. The last correspondence I received from [redacted] dated July 12, 2013 , stated that my refund would be mailed the beginning of next week and that [redacted] would email me the day the check was mailed and the check number. It is now August 19, 2013 a year later and I have yet to receive the merchandise or my refund. I would appreciate any help you could give me in getting my refund check from JKM. Thank you, [redacted]

Business

Response:

After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. JKM has issued refund check# [redacted] in the amount of $83.63. We apologize for our error and the inconvenience.

Review: On February 17, 2014, I ordered ribbons from this company online and paid through [redacted]. I sent followup emails on June 3, 2014, August 4, 2014, and October 13, 2014. Each time there was a different reason for the delay. After the October 13 email, they gave me a date in November or offered to cancel my order and refund my money. I asked them to cancel it and on October 28 they sent an email saying they had cancelled it.

No refund has arrived through [redacted]. They no longer answer my emails. I know that delayed shipping is a problem with this company but have never had to wait more than 3 months. My daughter cancelled an order that had been over a year, and only got her money back when she went through Revdex.com. That simply is not good business practice!Desired Settlement: My money returned.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we will implement a payment plan over 3 months including 5% interest ($32.97 per month, ) starting by end of November 2014 to give this customer a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: So. I placed an order in MARCH and JKM took my money.

They never told me anything about my order until I ASKED in MAY about the status, and then told me I'd receive it in JUNE.

Again, no updates regarding the status, until I asked again in JULY about my order.

I didn't hear back until I pushed again, with a followup email, and then was told it would be days until I got a response due to weather.

I'm then told the ribbon can't ship until early SEPTEMBER, six months later. I run a business, and needed this ribbon when I ordered it, six months ago.

The company told me I can cancel my order, which I proceed to do. Then they tell me, literally a week later, that they can't reimburse me but can only issue me a credit.

What, so that I can wait another six months for ribbon that doesn't exist and then continue this charade ad nauseam??

This seems at best, like an unprofessional and irresponsible way to treat a customer, and at worst, like a well-choreographed scam, whereby they collect money first, never send a product, and then have a "policy" whereby they don't have to refund the money?

I'm turning to you for help - I'm not sure what else to do at this point.Desired Settlement: Refund of $66.94 for order # [redacted].

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our sales policy and we will issue a full refund within the next 5 7 business days. We have now forwarded this to our credit department for processing. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the credit has not yet been issued and I don't trust the business to follow through. I am happy to accept the response when I have been reimbursed in full.Thank you so much for your assistance - I do not feel the company would have acted in a professional manner without your intervention.

Regards,

Business

Response:

JKM processed a full refund via check#[redacted] of $66.94 mailed on 8/31/15. We apologize for the delay and appreciate your patience.

Review: I placed an order for $947.94 on March 4, 2014, with no notice at check-out that items were not in stock and would be back-ordered. 4 weeks later on April 9, 2014, I emailed regarding status as I had received no communication from JKM except for the [redacted] invoice. I was told on April 11th, 2014, that the order would ship late April, or early-mid May due to production problems with [redacted]

On May 27, 2014, I emailed again regarding status of the order and requesting a cancellation and refund if the order had not been started yet. I was told on May 30th, 2014 that they had already scheduled production and that if I did not specify a date the product was needed, then no refunds could be given for back-ordered items. JKM stated they would ship by the end of June.

On June 25th, 2014, I emailed again regarding status and asking if they are allowed to hold my funds indefinitely because of their refund policy. I was told the situation regarding [redacted] and that all shipments had been halted until May 2014. Apparently JKM KNEW that no items were available, nor would they be for quite some time, when they accepted my order on March 4th. JKM neglected to take the unavailable items off their site and did not notify me of the back-order status. In May, when I first requested a cancellation of the order, they stated the order had been placed, but according to this later email, NO ORDERS were being accepted or shipped by [redacted] at that time. JKM falsely advertised their products by keeping them on the site as available, and lied regarding in-stock quantities. They also claimed order was in production when it was not.

The last communication I had with them, I was told items would ship in mid-August.

I do not believe the items will ship in mid-August, as JKM seems adept at pushing the time-frames back indefinitely while retaining all payment for non-delivered items.Desired Settlement: I would like a full refund of $947.94 for my undelivered order.

Business

Response:

When the customer placed the order, JKM sent an email confirmation stating the products would ship in approx. 4 weeks. This was the first notification that the products were not in stock and would take approx. 1 month to ship. The customer accepted this timing and did not cancel the order. The products were on back order and could not ship in the original time frame. As stated in JKM's sales policy, due to the volume of orders across dozens of different manufacturers and the number of ribbons and trims we supply, we cannot provide an advance follow-up service and continue to maintain wholesale prices and low minimum orders. Our web site is based on current product lines of our manufacturers which are adjusted daily. We only know of delayed or discontinued items when we receive our large shipment which includes

your order. If your order does not arrive in the timeframe expected and is on back order, we can only follow up when we receive a customer email inquiry and we respond to all email inquiries. Also in our sales policy is the following: " If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe." We have to assume our customers read and accept our sales policy or they would not order from JKM.

JKM responded to every email inquiry from the customer explaining the reasons for the delay. Our latest correspondence with the customer states that the order will ship by mid August and this timing is still correct. JKM will ship the order as planned by mid August.

Review: Around two years ago, I made a purchase with this company, they keep saying the products were on back order, after around a year, they provided a store credit, even though I just wanted my money back. Since they refused to give a full refund, I applied the store credit on different items, it was almost 8 months later, that I keep contacting them, they said the items were on back order, so when I told them to cancel the order and provide a refund, they refused, and gave me another store credit. I just want a refund, since this company is a joke.Desired Settlement: Just want a refund of my whole purchase including shipping, since I have not received any items.

Business

Response:

After researching the complaint, JKM had notified the customer on 2/11 that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $95.46 within 21 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Review: On July 9, 2013, I placed an order with JKM Products Corp., via their website, for an order in the amount of $48.02 (order #[redacted] I placed my order through [redacted] and my bank account was debited this amount on July 16, 2013. I contacted JKM Products on several occasions to seek a status update regarding my order. In each instance, I received varying explanations for the delay. On September 17, 2013, for instance, I was informed that the ribbon was backlogged due to heavy demand, and that it should ship by early October. However, I never received the order I placed, yet JKM Products retained the $48.02 I provided.

Ultimately, I requested a refund from JKM Products Corp., in writing, on December 2, 2013. I was informed later that day that my order had been cancelled, but told that it would take up to 21 business days to process a refund. On December 7, 2013, I indicated that, since my order had already purportedly been cancelled, I was uncertain why my money had not yet been refunded. In response, I was quoted a 10 day refund window on December 15, 2013. This again seeks to extend the window within which JKM Products Corp. claims a right to retain my money, for no apparent reason.

Since I have not received my order, and since I was informed in writing on December 2, 2013 that my order had been cancelled, I see no reason, beyond fraud, for why JKM Products Corp. has failed to refund my money. Accordingly, I seek an immediate refund to [redacted] from this vendor.Desired Settlement: I wish to immediately receive a refund, in the amount of $48.02, from JKM Products Corporation to the [redacted] account through which I placed this order ([redacted]. I am not interested in receiving store credit from JKM Products Corporation.

Business

Response:

After researching the complaint, JKM had notified the customer on 12/2 that the order had been cancelled and a store credit was issued. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $48.02 within 14 business days. This complaint has now been forwarded to the credit department for processing of a [redacted] refund. We apologize for the inconvenience.

Business

Response:

The credit department was forwarded your request for refund status. Please note that JKM has been in the process of changing credit card processors and banks to improve our overall service long term. As well, we have moved to a new location over past 3 weeks and have become backlogged on all transactions. A [redacted] refund in the amount of $48.02 was processed this morning. We appreciated your patience during this time.

Review: I placed a ribbon order with JKM Ribbon & Trims on 2/21/15 and my credit card charged 2/25 for a total of $137.25 ($110.97 + $26.28 S&H). JKM's confirmation email stated "3-4 weeks before ship + 5 days". On 4/17 I sent an email inquiring about fulfillment. On 4/21, JKM responded and told me my order was taking longer than usual because I ordered 20 different colors and it would be shipped "end of May." I responded that I would wait and still wanted the order. On 6/6 I sent another email asking for an updated fulfillment date, and also offered to have shipped whatever colors they had on hand, and get a refund for the unavailable colors. This time JKM responded that they were trying to find a supplier for their satin to make the ribbon, and that now the order would be shipped "end of June." Finally, I sent my latest email on 7/30 stating the fact that this order is now over 5 months old. I insisted on a full refund. Today, 7/31 I received a response, this time with yet a different excuse:

"Due to the recent storm in NJ, we had a power outage on 6/23 which we

thought was resolved by 6/28. Unfortunately, our power was interrupted the

following week to complete repairs from the storm. The storm caused damage

to our computers and files which we now have to access manually until

repairs are complete to our system. This has put us behind on responding to

inquiries."

JKM is then putting out language to shift focus on dubious communication issues and essentially ignoring the facts of my complaint: namely the order has been paid for (over 5 months ago) yet fulfillment has not occurred.Desired Settlement: I want a full refund of $137.25, credited back to my [redacted] credit card.

Business

Response:

We sent an email to the customer on 8/7/15 with the following and we are now waiting for a response in order to resolve this complaint outside of the Revdex.com.We have been struggling to find a supplier who can give us the right satin to make the ruffle. We have been testing several suppliers and we have finally found one that works and who has the quality satin we require. We would appreciate if you could give us to mid September to get this product back in shape for the future. You have been very patient and we really appreciate it. We do not want to abandon the product because we feel it is the quality product in the market place once we get the satin supply corrected.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I cannot wait any longer for this order, as I have an event scheduled and need time to produce my bows, so I must find and use an alternate product. I must insist on full refund.

Regards,

Business

Response:

We want you to be satisfied with our actions. Since you cannot use the product any longer we will make an exception to our sales policy on our web site which is as follows: If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame. We will give you a full refund of $138.25 in 2 equal payments of $68.63 each over the next 2 months (September and October 2015). The complaint will be complete after the 2nd payment is made. We hope this is a satisfactory resolution to this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Feb. of 2012 I placed an on-line order, for the first time, with JKM Ribbon & Trims. I e-mailed them about the delay. They told me there was not enough of a demand for the manufacturer to complete the order. They gave me an approximate shipping time when the products should arrive. After a year or so, waiting for my products, I cancelled my order. Then they refused to refund my credit card. They kept a credit of $62.04 on file so that I would use it. I placed a second order, this time ordering different products they may have in stock. Still, I waited & waited. No products were ever received. I e-mailed them again. They gave me an approximate shipping time (as they did for the first order). Still no products. Once again, I e-mailed them & told them I wanted my money back. I cancelled my order. They refused to reimburse me & once again put a $62.04 credit for me with their company. It has been 2 years & 9 months. I think it is bad business to keep a customer on a string like they have done to me for this length of time. I no longer have any use for the products.Desired Settlement: Would like a check mailed to me. I would recommend that on-line buyers should be warned that when they order from JKM Ribbon & Trims, there is no guarantee when or if they will get their products.

Business

Response:

JKM's policy is to give full store credits for canceled orders when the product is on back order. However, we want the customer to be happy and we will issue a refund to this customer for [redacted] and a check will be sent to her within the next five days since this is the second time the customer tried to order specialty trims which were on back order. There is no further action required on this order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Consumer

Response:

Review: 10304995

I am rejecting this response because:

I sent a complaint about an order I had placed on-line with JKM Ribbon back in November. I thought the issue was resolved when JKM Ribbon agreed to refund my order in the form of a check for [redacted] on Nov. 21. I have not yet received a check from them. In almost a 3 yr. period of time & after 2 orders that they never sent, they were not good about taking care of this issue. I hope you can do something about this. I would greatly, greatly appreciate it. [redacted]My phone number in case you need to reach me: [redacted]

Review: I order $173.35 in supplies from JKM Ribbon & Trims on September 12, 2013 and after being told that things are on back order several times, I requested a refund and they said they don't do refunds...only in store credit. I told them I will not accept an in store credit when I can't even get my original order. After back and forth emails and me getting UGLY with them, they said they would refund and it would take up to three weeks to process. They told me this on December 1st. Still no refund. I have contacted them and we are writing back and forth again...they said their records show that they gave me an in store credit. Today...I wrote back and sent them their email from December 1, 2013 stating they would be refunding me. Their replies are slow via email...you can't call them and speak to a human, their excuses via email range from "they are moving, it's the holidays and they're really busy, email server was down, and whatever else they can come up with. It's been nearly 4 months since I placed my order. I ordered these items for my business and NEEDED these items to product the products I make. They have left me without supplies and have stolen my $173.35 so that I can't even order elsewhere. PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Look at all the complaints they have gotten on here...and also just do an on line search using their name. [redacted] has a bunch as well. I hope I get my money back from these thieves.Desired Settlement: I want my $173.35 back from them. I do not want ANY IN STORE CREDIT. PERIOD.

Business

Response:

After researching the complaint, JKM had notified the customer on 12/31/13 that the order had been cancelled and a store credit was issued as the goods remained on back order. After reviewing the complaint, our customer has informed us that they prefer a refund. JKM has been in contact with the customer on 1/7 that JKM will issue a full credit of $173.35 within 7 business days through [redacted] This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They finally paid me via [redacted] It took getting an attorney to contact them and also filing a claim with the Revdex.com. 4 months and 1 day later I finally have my money back.

Regards,

Review: On August 24, 2013 I placed an order with [redacted] in the amount of $290.99, order # [redacted]. I paid for my order with a credit card. After I placed the order, I was contacted by [redacted] of JKM and she asked me to pay for my order with [redacted] instead of credit card and said credit card would be refunded. She sent me a [redacted] invoice to pay the $290.99. I telephoned JKM and spoke with customer service to confirm this was legitimate. After waiting until mid October and not receiving my order, I contacted JKM and they told me that it would be an additional few weeks before they could ship. As soon as the time limit for filing a dispute/charge back with [redacted] was passed, they quit answering my emails about my order. I was not able to file a charge back with [redacted] because the time limit is 45 days and JKM ribbon strung me along past the time limit. It has been 3 months now since I paid for this order which they stated would take 4 weeks. I have recently emailed them to ask for a refund or immediate shipment of my order. They do not respond to my emails.Desired Settlement: refund of $290.99 through [redacted]

Business

Response:

JKM has been in contact with the customer and agreed to ship a partial order which was completed on 11/20 via UPS tracking# [redacted]. The remaining back order will be shipped within the next 7-10 days. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed my order on October 12th, 2014 with the order comments stating, "This order is needed ASAP. Please notify me as to the approximate date I should receive this. Thank you!". They stated in the order confirmation e-mail "It takes about 3 - 4 Weeks before we ship + approx. 5 day(s) to get to your area." On November 24, 2014 I inquired as to why I had not received my order. They replied on November 25 stating that several items were on back-order and they would ship the 3rd week of December. I e-mailed December 17th, to once again inquire when my shipment would arrive. Their response on December 18th stated that it would be "completed" the 2nd week of January, due to items still on back-order. I e-mailed again on February 4, and they responded, saying that they accidentally put the order on hold, then they lost the order, and now it's going to be March before I receive my order. I called and left a message on February 7, but have received no response.

Bottom line is that they charged my credit card on October 14, 2014, and over four months later, I still have no product in my hands. As far as I'm concerned, they have acted in a fraudulent manner.Desired Settlement: I would like my order delivered NOW. I would also like my shipping cost refunded. And I would like to have a phone call from someone, apologizing for behaving in an incredibly non-professional way. There is no reason why I should not have received my order by now, and there is no reason why I should have to deal with e-mail for the sole communication. There is also no excuse for treating my order in such a frivolous manner. I have not been treated in a manner to my satisfaction, and I would like that rectified.

Business

Response:

Customer's order was shipped on 2/25/15 via USPS, tracking# [redacted]. One item remained on back order with the manufacturer. JKM cancelled this item from the order and included refund check #[redacted] in the amount of $13.27 with the customer's order. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I wanted the order sent to me IN FULL. I never requested that items available be sent and anything else be cancelled. I needed everything in my order, hence the reason why I ordered it. I would like all of the items I requested.

Regards,

Business

Response:

One roll of Light Blue grosgrain remained on back order with the manufacturer when the order shipped. Unfortunately, JKM does not control the manufacturer's production schedules nor has any input with regard to when they decide to re-stock. It is our practice to cancel back orders if they total less than $25.00, which is what we did and provided a refund check for the back ordered item. However, in light of the customer's request, JKM will keep the back order open and ship the item as soon as it is available. We would hope the customer will hold the refund check until they receive the back order and at that time destroy the check. Thank you!

Review: I ordered and paid in full for merchandise on June 19, 2014. My order # is [redacted]. I paid $259.22 plus $27.57 shipping for a total of $286.79. In an email, I was told that the products would arrive in mid-July. After waiting a month, I was then told the delivery would be early September. Again after waiting past the due date, I inquired and was told the delivery wouldn't be until late October. Now they are saying it will be mid December. They will not refund my funds, which they collected knowing they would not be able to deliver anything. There are hundreds of complaints with the Revdex.com against [redacted] already. They offer a store credit, which is ridiculous since they don't have a store, and I have no reason to believe they could ever deliver anything ever. [redacted] knows they can't deliver [redacted] products but continues to advertise [redacted] products and take peoples' money with no hope of product or refund. I was even charged for shipping that will never happen. Since they tell you your order will be 3-4 weeks, then stall for five more days every time you inquire, there is no chance to have the charge removed from my credit card as too much time has passes. J[redacted] uses delay tactics over and over. It is impossible to contact a human being at the company as they will only communicate by email and give no contact name, or phone number.Desired Settlement: [redacted] should be refund all my money immediately. IF [redacted] cannot deliver products, they should not be allowed to advertise them. [redacted] should be required to make customer service available by telephone. [redacted] should be investigated by the [redacted] for fraud.

Business

Response:

Customer's order was shipped on 11/14/14 via UPS, tracking# [redacted]. Two of the items remained on back order with the manufacturer until late January of 2015. JKM cancelled these items from the order and included refund check #[redacted] in the amount of $108.50 with the customer's order. We apologize for the inconvenience.

Review: I ordered pouches from JKM Ribbon in December 2013 and they have yet to be delivered. Each time I inquire, the company tells me that they are not yet in stock and will be available at some date in the future. When that date passes, I email to inquire again and receive the same answer and a new future date. First February, March, May, June and now August. I have requested a refund, but am told I can only have store credit.Desired Settlement: I would like a full refund of the $185.93 that I paid via [redacted] in December 2013.

Business

Response:

We explained to the customer the following which is in our sales policy.

“If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.”

We reviewed the customer's order and there was no date needed stated in the order comments. In the spirit of good customer service, JKM canceled the customer's order as per the customer's request and our credit department put a full store credit on file which can be applied to any new order. The customer can continue with the current order or can place a new order and can use coupon [redacted] for $185.96 to use the credit.

Consumer

Response:

[redacted]

I am rejecting this response because:

I did not request an expedited order because I did not need the products immediately when I ordered them in December 2013. However, it has been seven months since I placed my order and it is not good customer service: 1) not provide products within seven months timeframe, 2) not proactively notify me of the continually delayed status of my order, 4) continue to tell me that my order will be ready in 2-4 weeks every time I email to inquire, even after that 2-4 weeks has passed (this has happened 4 times), 5) not provide a full refund given your failure to provide products in a timely manner.

I do not want a credit because you do not sell other products that I would want to purchase. I want the original products that I ordered, and I want them during the time frame promised - which was originally promised to ship 2-3 weeks after my inquiry 2/18/13.

Since you are failing to provide a full refund as requested, I will proceed to file a complaint with the NJ Office of the Attorney General.

Regards,

Business

Response:

For 18 years, JKM has serviced a variety of markets from [redacted] our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a Google update and applied the wrong codes to our approximate 10,000 web pages.

This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since you are requesting a refund and not a store credit which is our normal refund policy, we will apply a 5% increase to your refund of $185.93 and send you equal monthly payments over the next four months starting this month. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Review: I placed an order with JKM Ribbon and they informed me that they would take up to 4 weeks to process the order in an email after I placed the order. I asked for a refund due to this fact, and they said they do not give refunds.

It has been 9 weeks since I have placed that order, and have not seen any shipment or have not had any communication from them updating me on the status of my order.

I have pursued a dispute with my bank to reverse the charge on my card, but that has been unsuccessful.Desired Settlement: I would like to be refunded the entire amount of my order. I have no need for this product. I had to go buy this product locally to make deadline on a project. I do not want the product, I just want a refund.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled the order and a refund check of $92.14 will be issued within 14 business days. We apologize for the inconvenience.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled the order and a refund check of $92.14 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.

Regards,