JKM Products Corporation

Three and 1/2 years ago I ordered from JKM Ribbon. I had a horrid experience and still feel quite upset about how uncaring, unhelpful, and flat out dishonest they are. After over 100 emails with reply's like only another month till we ship or other excuses I received a "partial order" last month. When I ordered the bolts of trim they had ten yards each on them making the price fair. They decided they would substitute 3 items with 8 yard rolls and that I would be happy to get anything and I'm not. I have received the other items I ordered. They've had my money for 38 months and offer no refunds of any kind ever. I doubt I will ever see the rest of my order. I read they're response to the Revdex.com about all the hundreds of complaints and I believe they will say anything to make themselves look better. I have made contact with dozens of other people who complained and I am one of the only ones who received any part of my order so them saying they ship 90% of items on time is a gross exaggeration of their business practices. They are dishonest and abusive. They will take your money and don't really care if you ever get your merchandise. I have never dealt with a worse supplier in my 34 years of owning stores and I can only suggest you go anywhere else for your Ribbons and Trim.

Review: I placed an order with this company on 3-3-15. After waiting 3 months for my order, I emailed them on 6-4-15 , asking what the status was. I was told that it was scheduled to ship in 2 1/2 weeks. I emailed them again in August, and they emailed me back a week later giving me the run around about a storm knocking of their power and losing their computer files, etc. (I live in the same state, an hour away, and it wasn't that serious!) They told me that now, the ribbon was scheduled to ship mid-September. At this point, I told them I no longer wanted my order and that I needed the ribbon for a project long before this time. They emailed me again to try to convince me to keep my order. I told them no, I want to cancel. On August 17, they emailed me to tell me that my order was cancelled, with no word of when to expect a refund, or to let me know that I had a credit with them. I waited and watched my credit card, and no credit was issued, so I emailed AGAIN on September 8th. They finally got back to me today, 9-10 and told me that they are not issuing me a refund, but that I have a credit with them and they gave me a coupon code. So had I not inquired, they would have just kept my $131.21. At this point, I emailed back and told them how upset I was and that I was taking it to the Revdex.com. So here I am. It's not good enough to give me a store credit. I don't need anything from their store. They took my money over 6 months ago and I want it back.Desired Settlement: I want my money refunded to the credit card I used.

Business

Response:

JKM Products has been in contact with the customer and on 9/17/15 the customer accepted a three month payment plan of $43.74 per month (total of $131.21) starting in September 2015 which will resolve this complaint.

Review: 3/27/13 I placed order in the amount of $54.83. On 4/26/13 and 5/15/13 I inquired about my order and was told both times that they expected to ship it is 2-3 weeks. 5/20/13 I requested that the order be cancelled and sent a refund. 5/20/13 JKM apologized for the delay, but order was in progress and could not guarantee when I would receive it. 7/14/31 I again requested a refund. 7/22/13 JKM responded that my order would not be available until the 3rd week of August, and cancelled my order as requested. 7/22/13 I thanked them for their response and asked them to send a refund. 7/23/13 JKM asked that I allow up to 21 days to process the transaction and send the check. 8/27/13 I inquired about my refund. 8/28/13 JKM responded that they would research the transaction and if it wasn't complete they would process it within 14 days. 9/23/13 I inquired about my refund. 9/27/13 JKM responded that they would process it within one week. 11/1/13 I inquired about my refund. 11/7/13 JKM responded that their credit department placed a credit on file that I could apply to a future order.Desired Settlement: Refund my $54.83.

Business

Response:

After researching the complaint, JKM had notified the customer on 11/6 that the order had been cancelled and a store credit was issued. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $54.83 within 14 business days. This complaint has now been forwarded to the credit department for processing and a refund check is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I look forward to receiving my refund check within 14 days as stated by the business.

Regards,

Business

Response:

JKM was closed for the holidays, followed by three weeks to move our offices to help improve our overall customer service. As a result of our move, our credit department is simply behind on transactions. We have emailed our customer to see if she can accept a PayPal refund which she would have immediately. If not, a refund check will be mailed this weekend. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for ribbon with this company on November 25th, 2013. I received an email saying it could take up to 3 weeks and 1 day to receive my ribbon. I emailed them in 4 weeks asking where my ribbon was. No reply. From that time on, I have both emailed them and called them - only able to leave a message each time when I called. Never have received a call back. I have received several emails saying they would reply within 21 days. Nothing. On Jan. 6th, I received an email saying they never received my request for a refund or a cancellation. I had done that exactly several times! On Jan. 27th, I emailed them again, requesting my refund. On Jan. 30th, I received an email that said they would respond in 5 days. I had already received an email like this in the past from them. I responded by saying I was proceeding with notifying the proper authorities. The order # is: [redacted]. The amount is: $116.84.Desired Settlement: I want my refund ASAP!

Business

Response:

We researched your account and found the order was canceled and you were given a STORE CREDIT rather than a credit. JKM has canceled the STORE CREDIT and has issued full credit via [redacted]. We apologize for the error. Thank You!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Although I accept the resolution, I must tell you that this company has actually lied to you. They have NEVER told me that they had given me a Store Credit, or anything for that matter. I am happy that they are finally going to send me my money - it only took 3 months! [redacted] is suppose to make a deposit to my actual banking institution within the next 3 business days. If it doesn't happen I will be certain to get back to you immediately. I truly thank you for making this company finally return my money. I wish I had contacted you a lot sooner!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered product from this company for my business on February 27th 2014 and have sent several emails since requesting status updates on my order and have gotten several emails backs saying it will ship in a few weeks. It's now been 4 months and I've never received my product and I requested a refund to which there has been no reply.Desired Settlement: I would merely like my money I paid them back so I can purchase the product elsewhere. Some place that will actually not scam their customers.

Business

Response:

The customer's order was shipped on 6/24 via USPS, tracking# [redacted]

Review: Delivery Issues

Order No: [redacted]3/13/2014)

After pre-paying the cotton piping order [redacted]

I modified it adding more products that they are not reflected in the order (they have told me it is normal?)

"We don't update orders on our site manually. We have added the additional 10 rolls to your order . We thank you for you payment of $287.68."

and reading the info supplied at the web site regarding shipping times that says "4 Weeks for Products by Wrights, Conso and Custom Ribbon & Trims made to order including Bulk Bias Tape, Bulk Rick Rack, Bulk Printing, Special Velvets, Fine Woven Ribbons and Ribbon Accessories and Specialty Fabrics Bolts and other specialty products."

They have been telling me different shipping dates that are never accomplished

6/6/2014 The wrights/conso move to the new warehouse took longer than expected and we are scheduled to ship your order by mid July.

5/8/2014 The piping remains on back order and will be available by the fourth week in May.

4/3/2014 The piping has been on backorder however we do expect to ship within 2-3 weeks.

My complaints basically mirror everyone else. I placed the order in April originally it was not back ordered after 6 weeks was told it would be delivered in 2-3 weeks after they missed the second date they told me they were backordered until 4th week of May. I told them that was unacceptable and that I wanted my money back.

Business

Response:

We explained to the customer the following which is in our sales policy.“If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.” We reviewed the customer's order and there was no date needed stated in the order comments. In the spirit of good customer service, we canceled the customer's order and our credit department put a store credit on file which can be applied to any new order. This is the policy when orders are canceled due to being on backorder and not discontinued. The customer can continue with the current order or can place a new order and can use coupon code (in all caps) [redacted] to use the credit.

Review: I placed and order with JKM RIBBON AND TRIM company in Nov. 2012 and never received my product. I have pages of email correspondence of me trying to get my product and them promising to deliver. In May of 2013 they offered to cancel my original order and let me reorder with a discount. I did so. That order also remained unfulfilled. Upon inquiry in October of 2013 I received email correspondence that if this second order would not ship by November 1, 2013 they would refund my money in full. In mid November I had not received my product nor a refund. Upon yet another email inquiry I was told on November 25, 2013 that I was to place yet another order with my "credit". I am done with this company and need my money back, please.Desired Settlement: $248.16 refund check which is the amount that they charged to my credit card and have never refunded or sent product for.

Business

Response:

JKM has been in contact with customer via email over the past week explaining the goods have been on back order and are expected back in stock next week. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please read the 15 month email thread regarding my order that has still not been fulfilled. PLEASE ISSUE MY REFUND as promised above. I have already filed a report with the Revdex.com and they are aware that you promised delivery by the 3rd week in December. This date has come and gone and I need my money returned.

Review: On September 14th, of 2012 I placed an order #[redacted] for $83.25. It has been over a year now and all I have got for the past year is the run around from this company. They charged my credit within days of my order being placed and I have yet to receive merchandise or a refund. I have told them over 6 months ago I no longer want the merchandise I just want a refund. I continue to get excuse after excuse as to why I have yet to get the refund. I just want this to be over and for my money to be refunded.Desired Settlement: Refund of $83.25 by check or credited to my charge card.

Business

Response:

JKM notified customer via email on 7/22 that since the items remain on back order, JKM has canceled the order and has issued a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $83.24 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Review: I placed an order in February 2013 and never received my product. Canceled the order for what I thought was a refund but was a credit & resubmitted the order in May 2014. I still haven't received the order. They have done nothing to try to correct this problem.Desired Settlement: I want my money refunded or the product I ordered. Either would allow me to shut this door and move on the work with other reputable companies.

Business

Response:

The customer's order was shipped via [redacted] on 10/7/14, tracking number [redacted]. We apologize for the delay.

Review: I placed an order for ribbon for my wedding (May 23) in early February. I followed up on many occasions to inquire about the status of my order and was told that the ribbon was on back or but would be sent shortly (in a couple of weeks, my early March, by early April, etc). The ribbon did not arrive before my wedding and I had to purchase it elsewhere.

When I placed my order, they immediately sent me an email that I needed to pay through [redacted] and they immediately charged my account. I feel that this was done so that I could not dispute the charge with my credit card.

I have asked for a refund because they could not deliver the product but they will only offer a credit. As you can imagine, a credit with a company that can not deliver a product does me no good.

I have researched the reviews on line for this company and it appears that they are a fraud. If you do the same, you will find a LOT of complaints. I wish I had read them before I placed my order with them.Desired Settlement: I would like a full refund of my $61.25 through my [redacted] account.

Business

Response:

We explained to the customer the following which is in our sales policy.“If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.” We reviewed the customer's order and there was no date needed stated in the order comments. In the spirit of good customer service, JKM canceled the customer's order as per the customer's request and our credit department put a full store credit on file which can be applied to any new order. The customer can continue with the current order or can place a new order and can use coupon code [redacted] for 61.25 to use the credit.

Consumer

Response:

Review: [redacted]I am rejecting this response because:I was not aware that I needed to provide a "date needed" when ordering more than 4 months before my wedding. When I followed up on 2/16, I was told that my order was expected to ship in 2 - 3 weeks. Again, this did not prompt me to provide my wedding date because, if shipped as promised, it would have been well within my timeframe.I followed up again on 3/8 (3 weeks after the prior email)and was told that the order "will be available by late March". Again, within my timeframe needed. On 4/18 I inquired again (2 weeks past the prior committment) and told them my wedding was in 5 weeks. They told me my order was expected to ship in 7 - 10 business days.Finally, I requested that they cancel my order on 4/22 because they have not delivered on any of the dates they had communicated prior and I had to buy ribbon for my wedding - then just 4 weeks away.They charged me upfront, did not deliver and strung me on for months. What good is a credit if they cannot deliver? There are MANY negative reviews online. I believe they are a scam that takes peoples's money, doesn't deliver and then won't provide a refund. Apparently they have proven this many times over. just wish I had read the reviews first.Regards,[redacted]

Review: We placed an order for ribbon and trim on 10/4/2012. It is now over a year later and we have still not received the items. We have sent emails every few months to inquire about the status of our order and each time they push out the estimated ship date 2-3 more months. As of today they are telling us December 2013 is the new ship date. We emailed them asking to cancel our order and refund our card for the moneys paid. They told us they would go ahead and cancel our order, however refused to refund our card and stated they would only give us "store credit". This however is not acceptable due to the fact that the items we are wanting to order are obviously not deliverable.Desired Settlement: We would like the total amount paid to be refunded to our card.

Business

Response:

JKM notified customer via email that since the items remain on back order, JKM will cancel the order and issue a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $62.02 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Order 375715 placed on 2/18/2013 in amount of $253.63. Order 376623 placed on 3/22/2013 in amount $105.16.Emailed on 5/13/2013 inquiring about orders. Was told they would ship beginning of June because they were over whelmed with orders.Emailed on 7/18/2013 request a refund because my account with them didn't indicated yet they had been sent. I was informed that someone would make contact with me in 5 days. They promised orders would be sent out within 4 weeks. It's been too long.Desired Settlement: I have decided that a refund would be in my best interest. I would prefer to find another resource for my bias tape.

Business

Response:

We advised the customer via email on 7/31 that we have had a machine outage which has delayed her orders. We expect to ship both orders within the next 2 weeks as we have already obtained all the raw materials necessary to complete her orders. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The information I received from them indicated they were still waiting for fabric to complete my order. I requested a refund from them and they informed me it would be 21 days before they could send me a refund. I will find another resource for my bias tape. I attached the email they sent to me.

Regards,

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM notified the customer the order has been canceled. The credit department is now processing the request and a refund check of $358.79 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered three rolls of ribbon from the website in April 2013. They charged my account right away. May 31, 2013, I emailed an order inquiry because I did not receive it. They never sent an email to say it had been back ordered. They described this only after I inquired and then promised it within 2-3 weeks. After still not receiving a package, I emailed again on July 3,2013 to try and cancel it and get a refund. I was told no on both accounts due to policy. So I figured I would see the ribbon sometime soon. Still no ribbon. I emailed again on May 13,2014. They said they cancelled the order in July of 2013 and gave me a voucher towards another purchase. The voucher code is in my new last name. Last July, they had no idea of what my name would change to. I have been misinformed about the ribbon being on back order, the order actually being cancelled, and that there was a credit established in July 2013. I have tried to just get my money back because I will not order a single item from them ever again because of all, what they describe as, miscommunications. I do not trust that I will receive the items and I will not give them my credit card again. Again, they refuse to give me a refund due to policy. I have original email receipt as well as all emails exchanged between myself and customer service for the record and will gladly forward them upon request.Desired Settlement: I want my $57.45 sent as a cashiers check or money order. (The card I originally used will not work. I have since closed that account due to marriage)

Business

Response:

After researching the complaint, JKM had notified the customer on 5/16 that the order had been cancelled and a store credit was issued as the goods have been discontinued. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $57.45 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered an item on April 17th, 2014. My invoice stated that the product takes 1 month and a day to ship.

I emailed to change my address that it should be shipped to,

on May 23 they stated that it would be shipped to my new address. When I did not receive it, I emailed again on on June 5th.

They responded on June 10th, stating that the product has been on backorder and they expect it to ship within 2-3 weeks.

I did not receive it during that time period, and on July 2nd I emailed again asking why the product did not ship.

They stated it still remained on backorder & will be available by the third week in July.

I had emailed from my husbands email address about this same order, and they responded to that email on july 9th stating that the company suppling the product was taken over by another company in 2013. Since that company was still evaluating its inventory, it would not ship until the 3rd week in August.

I responded by letting them know I wanted a full refund because I no longer had a need for the item and was told that it would ship in 3 weeks, and then again 3 weeks after that.

They told me it was already submitted for production and that their policy could not control whether items the items were on backorder, or stock outs. However, I told them I was upset because my previous inquiries were told that it would ship.

I told them several times I wanted a full refund because I was dissatisfied with the service & changing information their business kept giving me.

They them cancelled the item.

Howver, I sent 4 emails asking if my card was refunded.

they did not get back to me until I told them I wanted to take legal action.

They said I was given a store credit as per their policy. But I was never told that it would be store credited & I cannot find where it is stated on their website that it would only be credited not refunded.

I told them once again that they had not disclosed a store credit information with me and misrepresented an item.Desired Settlement: I would like the desired outcome to be that my credit card or [redacted] be credited with the amount of the product I ordered.

They canceled the order but have not refunded my account.

It is for the amount of 146.33.

Business

Response:

We explained to the customer the following which is in our sales policy. “If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.” We reviewed the customer's order and there was no date needed stated in the order comments. In the spirit of good customer service, JKM canceled the customer's order as per the customer's request and our credit department put a full store credit on file which can be applied to any new order. The customer can continue with the current order or can place a new order and can use coupon code [redacted] for $146.33 to use the credit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The time frame as to how far in advance I ordered was exceptionally long allowing leeway for any backorder. At no time did they explain to me that my order would only be credited not refunded, although I emailed several times. The customer service was deceiving as they told me I could expect my order to be received in 2-3 weeks, then when it did not show up they told me it would again in mailed in 2-3 weeks. They withheld any information regarding the unavailability of my order until I asked for a refund.I would like a FULL refund and will be dissatisfied until I receive a full refund in the amount of my order which was 146.33.

Regards,

Consumer

Response:

As of December 23rd, 2014-I have received the check for the first 2 payments of my full refund, as per requested. I will be sure to look out for the final 2 payments, and will contact the Revdex.com if I do not receive them.thank you,[redacted]

Business

Response:

Next refund check is scheduled for January 11th, as we emailed the customer. We appreciate the understanding.

Review: I ordered ribbon from this company in September of 2013 and still to this day I haven't received it. I have sent several emails which at first they would respond back saying that the manufacturer said it shoudn't be much longer. Website states 3 weeks for delivery and when I paid by [redacted] they sent me a confirmation email stating they got payment and it would be 6 weeks until they shipped it. They have stopped responding to emails and they do not have a number where you can speak to someone about the issues. I emailed them from my work email and they would respond with they would get back to me in 3-5 business days and then I would hear nothing. I don't know what the issue is but I would just like my ribbon since I have waited this long for it.Desired Settlement: I want my ribbon that I paid for. I guess if I can't get my ribbon I want my money back. I would also like them to change their website to put the true time it takes to get the prioduct b/c it is very misleading.

Business

Response:

The goods for this order are expected back in stock the first week in March. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered $41.02 worth of ribbon from this company for an October wedding on June 24, 2013. They debited my account for that amount on June 25, 2013. July--heard nothing from them. August 1--product is backordered, will ship in 2-3 weeks. September 3--hope to ship the ribbon soon, but I can cancel the order if I want. September 22--inquiry as to the status of my order. September 23--they will respond in five days. September 27--ribbon still backordered, can cancel if I wish. Return email to them asking to cancel the order and get a refund. They said they would cancel the order. October 4--when will I see the $41.02 credited to my account? Them--will respond in five days. October 14--give us 21 business days to cut you a check. October 18--another email from them saying they don't do refunds and I could just have $41.02 in credit with them. Replied no thanks, I want my money back. November 24--email to me saying they don't want me to be unhappy, and will send me a refund for the full amount in 21 business days. January 7--emailed them to check the status of the refund. Responded that they are behind on transactions but the credit is there in the meantime for me to use. January 29--emailed them again as to where my money is. Have not heard back from them. Bottom line--they said they would refund my money in the email dated October 24, 2013 and I have not received it yet. I have the entire email paper trail to back up my assertions if there are any questions about what they offered.Desired Settlement: I would like a full refund of my money. I no longer have the debit card I used for this transaction (a victim of the [redacted] debacle), so would prefer a check sent to me. As I told them, I am not going away. I want my money back. It's a small amount, but I'm fighting for the principle involved here. Shameful business practices. Most definitely should have read the reviews before I ordered from them. BIG MISTAKE.

Business

Response:

We researched your account and found the order was canceled and you were given a STORE CREDIT rather than a credit. JKM has canceled the STORE CREDIT and will issue a full credit within the next 5 business days. We apologize for the error. Thank You!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will expect a credit to my account by next Friday, February 21.Thank you for your help. I've been asking for the credit for MONTHS--gotta know when to send in the big dogs. Much appreciated.[redacted]

Review: I ordered twisted cord in April. Because I didn't receive my order, I emailed them in May, June, August, and October. Each time I was promised delivery, but it has not happened.Desired Settlement: I would like a refund.

Business

Response:

JKM has been in contact with customer via email explaining the goods have been on back order and are expected back in stock within the next week. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Therefore I will expect a complete refund, as the product has not yet been delivered.

Regards,

Review: Order placed 6-24-13. My credit card was immediately charged even though item was back ordered and told via e-mail on 8-21-13 that it would be processed in 2-3 weeks. By 9-4-13 I could no longer wait for the product. I was told via e-mail that I could cancel my order which I immediately did. On Oct. 21 after I inquired about the missing refund, I was told, "We will research the credit for $92.30 on order [redacted] and if not complete,

we will process the transaction within 14 days. We are behind on all

transactions due to a change in processing our payments." It is now 14 days later and nothing show on my credit card account.

I feel that this company has been using my money since June 24 and has failed to return it.Desired Settlement: Refund-Credit Card

Business

Response:

As the items remain on back order, JKM has cancelled the order on 10/21 and the credit department is now processing the request. A refund check in the amount of $92.30 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: On Jan 4, 2103 I placed an order on their website. I was quoted an approx 60 day wait time for shipping.

In April, I inquired as to the reason for the delay. On April 29, I was told the items were still on backorder, and I requested the order be cancelled and refunded.

On May 6, I was told that if the items had not shipped by the end of May that a refund would be issued to my card.

I waited until July 5 for the items or refund to appear. Neither did, and there was no communication from the company. On that date I emailed again, asking for resolution. On July 11, I finally received a response that the items were due to ship by Mid-August, and if they did not they would issue a refund. On the same date, I responded that I would not wait longer, and that my order should please be cancelled and my card refunded.

On July 18, I finally received a response that my order had been cancelled.

After 30 days, the refund had still not cleared my credit card. I emailed again, on August 16, requesting proof of the refund.

Today, August 23, I received an email stating that my order was not going to be refunded and instead had been converted to "store credit."

This business has been giving me the run around through delayed an vague responses for nearly 8 months now. I just want a refund of my $95.08 so that I can purchase these needed supplies elsewhere. I have been patient and they refuse to hold up their end of the bargain, in either delivering the products or refunding my money.Desired Settlement: I need my money refunded ASAP.

Business

Response:

JKM notified customer via email on 7/18 that since the items remain on back order, JKM has canceled the order and has issued a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $95.08 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Business

Response:

JKM mailed the check on 9/25 via [redacted] out of NJ.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I place an order for bias tape on May 20 and according to the company information should have received my items in 4-6 weeks. When my items did not arrive, I contacted them and was told to expect them in early July. When that date passed without delivery, I contacted them again and expressed my unhappiness with such a late delivery schedule since I needed these items for my summer craft business. I do not believe any of their promises to ship this order based on the numerous complaints I've found on many sewing and business review sites. I sent them an email today demanding a refund, but again, based on what I've read about their dealings with others, this refund will be very difficult for them to agree to. I have emails to and from them, if you wish to see them.Desired Settlement: I want the $173.08 that I paid them (items plus shipping) on May 20, 013 for orde[redacted] refunded to my credit card IMMEDIATELY.

Business

Response:

JKM has been in contact with customer via email on 8/20 explaining the goods have been on back order and are expected back in stock towards the early part of September. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I don't believe their continued, repeated explanation of the goods being on back order since I placed my order in May. One response from them included the excuse that they had a major equipment malfunction in July, and I don't understand how that outage has any bearing on my order. Please tell them that 1) honesty and 2) timely order fulfillment will do wonders to repair their poor reputation.

Regards,