JKM Products Corporation

Review: I placed an order and paid for it on May 5, 2014. At that time there was nothing stating it was backordered otherwise I wouldn't have placed the order in the first place. I waited 3 weeks before I contacted them trying to find out where my order was. I emailed them and did not get a response for over a week and then they proceeded to tell me that it has been backordered and it will be in by the end of June. I told them to cancel the order so they did and I waited for my refund. Never received it. I contacted them again and waiting 2 weeks for them to respond. They told me that there was no refunds given but only store credit. I told them that there is nothing in their policy that states that and I wanted a refund. They continued to tell me that I can only get store credit or I can continue with the order I originally placed and it will be shipped within 4 weeks or less. Since I did not want to order anything else from them and I couldn't get a refund I said to reinstate the order which was suppose to arrive at the first/second week of August. Never received it. I contacted them again and they continue to tell me every time that it's backordered for 4 more weeks. They said they have canceled my order but I still have not received a refund. Every time I ask for a refund I get no response. They have over $100 of my money and will not refund even though there is nothing that states no refunds will be given. It's a scam!!! I paid through [redacted] and I can only file a claim within 45 days of the purchase and all of this took place after that so I can't do anything. After researching, this is a big scam and this is what happens with all customers that order from them. I want my money back!!!!!Desired Settlement: I want a full refund of $112.60

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 2 months, which we have notified the customer of. The first refund check, #[redacted], of $56.30 was mailed on 9/24. The second and final check will be mailed at the end of October. Thank you for your cooperation.

Review: I placed an order on 7/6/13. After several emails about delays in providing the product, I requested a refund. They offered store credit, which was unacceptable since I can't get anything from them. After two years of delays and excuses, they guaranteed (in a 3/25/15 email) that they would refund my money if the substituted item I agreed to was not delivered by the date stated. It wasn't and they said (in a 5/4/15 email) they would refund my money by installments over a 4-month period starting in May 2015. I have not received payments for May, June, nor July. When I email them about it, all I get are excuses (i.e., cost associated with web site problems; the 6/28 storm that hit NJ damaged their computers and files). Last email contact from them was 7/9/15 about the 6/28 storm damage with statement they'd respond in four days. I sent an email on 7/17 following up, but have received no response since.Desired Settlement: I want a refund of the $146.76 owed to me paid in full (no installments).

Business

Response:

We have been in contact with the customer via email:Hi [redacted],Thank you for the inquiry. As you know from a previous email, our area suffered much damage from a recent storm. This storm caused power outages for days. Once the power was restored we came to find the storm caused damage to our computers and files. We are still trying to recover our Data Base of customers. Our Credit Department has been behind since we are working manually to retrieve information needed for payments to vendors and customers.I have retrieved an email which was sent to you regarding your payment plan. I have forwarded the email to my Credit Department which includes your address and the amount of the refund. I also requested a check in the amount of $73.38 which totals two payments towards your total refund. Your refund will be mailed by 8/4/15.Thank You for your patience and understanding.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email

Review: We purchased some product on 10/8/12. The following day our credit card was charged for the product. On 12/18/12 we were emailed saying that we would receive our product on in early January. On 4/12/13, we had not received our order, and thus canceled our order via email saying we would like a full refund. We did not receive a any response to this email, so again we emailed on 6/12/13. On 7/4/13 we received an email acknowledging our cancelation, but saying that we had received store credit, instead of the the refund that we were requesting. We sent multiple emails saying that store credit is not acceptable as we would not expect to see the product.Desired Settlement: Refund on our credit card.

Store credit is not an acceptable resolution. This was our first time ordering from this company. We waited 6 months for the product, and never received it. Why would we accept store credit when we would not expect to receive the product?

Business

Response:

JKM notified customer via email on 7/4 that since the items remain on back order, JKM has canceled the order and has issued a store credit. After

reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 14

business days. A refund check in the amount of $111.40 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] Complaint was orig. opened July18th 2013. My orig. order was placed in May 2013 with the understanding that items would not ship for approx. 4weeks & 4 days for transit per their web site. I have no item, nor any help from the company JKM Ribbon & Trims. And came to the Revdex.com for help. I excepted the last offer August 9th 2013 thru the Revdex.com. Now as of today August 29th I still have not recived item nor a refund & now I find that the Revdex.com has closed my orig. complaint, I am asking that it be reopened ,and notice be resent to the JKM Ribbon & Trim Company. Thank You ! As I told the nice lady on the phone today from the Revdex.com it woud be so bad but this is material to finish gowns, that my church ladies work hard on for Grace Children's Hospital in -aiti. We have been waiting to ship a cargo shipping container to Port A Prince Haiti till the gowns are completed & we need this double fold bias tape to do that. I can't beleave a company would be so heartless to do this ! Again please reopen the orig. complaint [redacted]! Thank You ! [redacted]

You can reach me thru [redacted]Desired Settlement: Delivery of Ordered Goods promised at no additional charge. Oder to be sent overnight [redacted] at no additional charge. They have Payment and have had since end of May 2013!

Business

Response:

The goods finally became available and the customer's order was shipped on 8/30 via UPS tracking# [redacted]7. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I placed an order back in June 2012. I was informed at the time it might take about 6 weeks that timeframe was later extended to October. After missing the October delivery I was informed it was on backorder until the end of the year. I wanted to cancel my order but instead of getting a refund I was informed it was store credit instead of a refund and that I agreed to that. I examined my order and did not find that stated anywhere even had it been I was not informed it was backordered until they missed the first delivery time frame. I also was told that they lost my original credit card information and had to use [redacted] for payment. I belive this was intentional and examining other complaints they have told other customers the same thing. I believe that this is done on purpose as a way of avoiding chargebacks or refunds on orders they do not fulfill because there is only a 45 day refund time for [redacted] which is also after the expected delivery timeframe which means they will always miss the refund window for [redacted].Desired Settlement: An investigation into their operations and actions taken to prevent them from scamming other people and abusing the [redacted] buyer protection system

Business

Response:

As the items remained on back order, JKM informed the customer on 11/15 that the goods will be available late December or they had the option to cancel. The order was cancelled on 11/22 and a credit of $41.83 was issued on 11/27/13 via [redacted]. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered some [redacted] on May 10, 2013 that were never delivered. Multiple inquiries were met with the "they will ship is a couple weeks, or they will ship at the end of the month" yet they never did get shipped. In October I asked for a refund why at first was denied. The response was to wait for it to ship or to get a store credit. I was forced to buy the items at full retail which was an added cost that I really can't afford. Well it had not shipped and I did not need anything else and I was finally told I would get a money order for the refund. That has not been seen either. My latest attempt at a status was met with my email being deleted.Desired Settlement: I would like my 78.24 refunded in full as that amount was taken out of my account yet I have not seen anything that I ordered. I cannot use a store credit as stated in my communications.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a store credit was issued as the goods remained on back order. We have been in contact with our customer and have been informed that they prefer a refund. JKM will process a full refund of $78.24 within 21 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was told this exact same thing in October. In November when I asked for a status I was told it would take another 14 days for the research to see if the refund was complete. It is now February. See attached email for specific dates.

Regards,

Business

Response:

Your refund request is currently in the processing stage with our credit department. On 2/5, we did notify that a full refund will be processed within 21 business days. It does appear that the refund will be processed by the end of the week beginning 2/17. We appreciate your patience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Once again, allowing time for the mail I still do not have the promised refund. This has happened before where I have been promised my money back and I have yet to see it.

Regards,

Business

Response:

The credit department of JKM emailed the customer on 2/20 and asked if they were registered with [redacted] to receive the refund electronically. We have now received a response informing us they are not. JKM issued a refund check in the amount of $78.24 on 3/6. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Once again today is Friday, a full week after the supposed date of response, the mail has come and gone and I have not received anything from this company.

Regards,

Business

Response:

The credit department of JKM emailed the customer on 2/20 and asked if they were registered with [redacted] to receive the refund electronically. We have now received a response informing us they are not. JKM has contacted the customer and a refund check in the amount of $78.24 will be mailed by March 25th. We apologize for the inconvenience.

Consumer

Response:

Complai[redacted]

I am rejecting this response because:

Today is April 4. 10 days of the date the business says my refund was to have been mailed and I still do not have anything. The mail man has come and gone and I have checked my mail. Nothing from JKM. I go onto 12 hour shifts Sunday through Wednesday and want to make sure this rejection is processed. I will not resolve this issue until I receive my refund.

Regards,

Business

Response:

A refund check was mailed on 3/28 but we may have not included the "D2" in the address. We are issuing a new check this weekend in the amount of $78.24 to the correct full address. We ask if you happen to receive both checks please just void one. We apologize for our error and the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Over two yr. ago, JKM Ribbons took an order for trim materials stating that it was "currently our of stock." Now it is still out of stock, and they have no idea when they will get it. They refuse to refund the money paid. I feel that they knew there would be more than a reasonable time delay, but they did not tell me that up front. I was just a going to be a victim of they unscrupulous policies.

This is what I wrote to them on Sept. 8th, and have heard nothing in response.

I think there has been much mis-communication.

If you offer a product on line, does JKM have access to the item so it can be delivered to the customer, or is this just a way to generate future business for the supplier? When I order on line from any other company, I make the assumption that the company has access to the product it advertises. If it is out of stock, the delivery will be delayed a reasonable time. That has been my universal experience.

If I were to place the order again, how long would it take for the supplier to fill the order? Since the original order was two years ago, does the supplier expect to generate more of this item in the near future? Is there a way that you can check with the supplier to determine if I am just wasting my time --and money-- waiting for an item that they don't plan on ever producing again?

When I placed this order two years ago, I understood that there was no stock available at that time. I had no idea that your company would take my money --- as NON REFUNDABLE-- and keep me on the hook for two years. That is NOT reasonable. I was patient with your poor business practices, and then I have been told I've essentially lost my money, my time, and all my effort.

Somehow, someone at JKM should have been honest with me about this whole situation. I don't consider it a legitimate business practice to hold a customer's money and give hope of filling the order when you have absolutely no idea if the product exists --or ever will..Desired Settlement: I want a refund of the charges for order [redacted]

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled since this is an exception to our all sales final policy on our web site. The customer had a full store credit on file with JKM to be used for any new order. The customer did not want the store credit and requested a full refund. In order to accommodate this customer in light of the company problems, we will be mailing a full refund of $40.82 within 5 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered products for my business on 5/30/14 My credit card was immediately charged the $93.26 but I was told via email it would take 4-5 weeks for the items to be available. 9 weeks passed and my items still had not shipped. I contacted them via email and was told if they could not ship by mid Sept I would receive a refund. I have emailed them every month since Sept and have been told each time my refund would happened next month and they were "sorry." It's now February, eight months since I placed this order and I have no product and no refund. I have email documentation of all this I can forward.Desired Settlement: I just want to be refunded the $93.26 as I was promised. I run a seasonal business and have no use for the product I ordered last summer.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits, [redacted]-$93.26 has been on file, if an order is canceled because it is on back order since this is an exception to our all sales final policy on our website. In order to accommodate this customer in light of the company problems, we implemented a payment plan over the next 2 months. Check# [redacted] in the amount of $46.63 was mailed on 2/19. The remaining refund of $46.63 will be processed in March. We appreciate your understanding and patience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is satisfactory as long as it is completely fulfilled. Since filing the complaint the business has refunded half of my money. They state they will refund the rest in March 2015.

Regards,

Review: I placed an order on February 6,2013 with JKM Ribbon and never received the items. I requested a refund many times and was told a refund would be issued, but up to this current day August 26,2013 no refund has been issued. The company's rep which has only communicated by email has offered up many reason why they are still in the process of issuing the refund. I NEED HELP with this issue.Desired Settlement: Refund immediately!!!

Business

Response:

JKM notified customer via email on 6/28 that order was canceled and a refund check in the amount of $77.46 was issued on 8/26/13. We apologize for the inconvenience.

Review: I ordered product from this company on Feb 4 2014 and have never received it. I have called and emailed and can not get anyone live to get a check on the status or a refund. I looked up the person who was listed as a contact on a Press Release, called him numerous times. Via Google search, he was recently arrested for a DUI and cocaine use.Desired Settlement: I would like a refund for the product I ordered. This company is completely consumer fraud every day and needs to be evaluated by law.

Business

Response:

JKM shipped the customer's order on 3/19/14 via UPS tracking# [redacted]. At the time the order was placed the customer was told that the approximate shipping time was 3 to 4 weeks from the time payment was processed which was on 2/8/14. We apologize for any inconvenience.

Review: I placed an online order with JKM on 10/16/14 with 6-8 weeks estimated delivery. I contacted them several times about when my order would be received, they kept giving future estimated delivery dates, siting they didn't have everything in and needed to wait to ship all at once to keep costs down. I needed these items for Christmas, and had to purchase elsewhere.

After 7 months I did not receive my order. I emailed them on 5/13/15 canceling the order and asked for my card to be reimbursed. I received an email from them on 5/14/15 stating they had canceled the order and they apologized for any problem, they made no mention about reimbursement. On 6/15/15 I emailed them again stating that I had not received a reimbursement on my card. On 6/16/15 they responded that they would not give me a refund as all sales are final, and they would only issue a credit with their company. As I have not received a product, I do not consider this sale finalized and should be issued a refund.

I believe their practices are fraudulent and hurtful to consumers. I do not want to be given a credit for future purchases on products that I will never receive. Also, the initial sale gives an expected delivery time frame of 6-8 weeks, well beyond the 60 days allowed to dispute any credit or debit card transaction with a bank. Leaving consumers like me with no form of recourse against JKM. Something that I believe JKM is well aware of and is using as a way to profit. All sales with JKM have to be a minimum of $25 before shipping, there have been 358 delivery issue complaints against JKM in the last 3 years with the Revdex.com, if all of these complaints are like mine that's $8,950 they have made from undelivered products.Desired Settlement: I would like JKM Ribbons & Trims to clearly outline to their customers the potential wait time on products and state before an order has been placed that a cancellation will not result in ANY refund even if a product has not been received. Also I would like a refund to my credit card for the items I have not received.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits, [redacted]-$48.77 has been on file, if an order is canceled because it is on back order since this is an exception to our all sales final policy on our website. In order to accommodate this customer in light of the company problems, we will process a full refund within the next 7-10 business days. We appreciate your understanding and patience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like the full refund.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I filed complaint #[redacted] with the Revdex.com a couple of months ago against JKM Ribbons & Trims. JKM Ribbons & Trims offered to refund my credit card within 7-10 business days for the charge I was disputing, if I considered this an acceptable resolution. I accepted this as a resolution but have not been issued a refund and have not been contacted by JKM notifying me of anything inhibiting them from issuing the refund. Therefore, I do not consider this a resolved issue. I would like the Revdex.com to stop JKM Ribbons & Trims from charging customers for products they never intend to deliver or refund (for undelivered products). Thank you, Frances Romzek

Review: I made an online purchase on April 25, 2013 totaling $136.00 which was deducted from my checking account on the same day. I was told several times the items were on back order. Since I never received any merchandise, I requested a refund. I have received numerous e-mails claiming they are back logged in their credit department. I have been trying since June to get my money back. Every time I send an e-mail or call their company, I get a response stating they are working on refunding my money. On 7/2/13, the e-mail stated "it takes approximately 21 days to process a refund. We are slightly behind on all transactions and we will complete it by next week. We will be sending a refund check". After sending two more e-mails, received a response stating " Thank you for your inquiry. We will check with our credit department. We are behind on all transactions and are trying to catch up as fast as possible" . It is going on 5 months and they don't seem to care that they have my money and I have received nothing. Please provide me with the proper channels to follow to get back what is rightfully mine. I'm not asking for anything else, just my money back!!Desired Settlement: I would really like to see a full refund. But I would also like to see this company held responsible for their unethical practices.

Business

Response:

After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. JKM has issued refund check in the amount of $136.00. We apologize for our error and the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered from this company back in February of 2013, and never received the goods I ordered, in spite of my credit card being promptly charged. Every time I inquired, I was told that the item was on backorder. In May I requested a cancellation of the order and a refund, but was told that "the goods are in process." I received no response to my request for a refund. It has now been almost six months since the order was placed and no sign of any merchandise or refund. Additionally, after placing the order my credit card information was used fraudulently and I had to cancel it and open a new credit card. I suspect this company, although I certainly cannot substantiate anything.Desired Settlement: I can no longer use the ordered product for its intended purpose (I had to go ahead and complete my project without the merchandise), so I desire a refund. I do not want a credit card refund because I do not want to give my new credit card number to this company (due to what happened before). A cash or check refund would be fine.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled the order and a refund check of $39.24 will be issued within 14 business days. We have a completely secure website and at no point has that been compromised in our 17 years of business. We apologize for the inconvenience.

Review: I ordered ribbon on February 27, 2013. I was told many times that the ribbon was not available. I ended up buying the same ribbon from another supplier. JKM said they would send me a refund check. First they said it would be 21 business days, then 14 business days and today they didn't give me any real time line. I have a huge paper trail of all the emails they have sent saying they were first going to send the ribbon and then after months of waiting, I found the ribbon elsewhere. They charged my account $82.70 in February. Today they responded that they are '"in the process of changing their credit card processors and banks to improve their service. They go on to say "they are backlogged on all transactions and will process your refund as quickly as possible". "We appreciate you patience as we catch up on our backlog which should take about 1 week". I will be surprised if that happens since they have never kept their word for the last 6 months and I have the emails to prove it.Desired Settlement: Since I no longer want or need the ribbon, I want my refund.

Business

Response:

As the items remained on back order, JKM notified the customer the order has been canceled. The credit department is now processing the request and a refund check of $82.70 will be issued within 7 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I hope a check comes in 7 days as stated. My order for the ribbon was cancelled on June 25th. On July 11th, they told me to allow "21 business days" for a refund check. On August 20th, they said they would "process the transaction within 14 days". On Sept, 11th, they told me it would be a week. That is when I had seen enough and contacted you. I sure hope this can be resolved soon.

Regards,

Review: Ordered $133.47 worth of ribbon from JKM in January, 2013. They debited my credit card in late January. When I did not receive the ribbon, I emailed them. I was promised the ribbon the second week of May, mid June, the third week of July, the second week of August. On August 27, by email JKM promised the ribbon within two weeks or they would refund my money. On September 16, they promised the ribbon the end of this week or beginning of next. On September 18, after my inquiry as to where my refund check was, the stated they could not cancel my order and the ribbon would ship next week.Desired Settlement: Refund my money either by check or crediting my credit card

Business

Response:

The goods finally became available and the customer's order was shipped on 9/23 via [redacted] tracking# [redacted]. According to our sales policy posted on our website “If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected time frame.” We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered some products from JKM on sept 24, 2013 and have yet to receive my items. They kept telling me it would be shipped in afew weeks but I finally had enough of there responses and requested it be be canceled. After many emails requesting this they finally agreed to cancel the order but never stated how they were going to refund me my money. I have sent many emails asking how my money was going to be refunded and I am no longer getting any response from them what so ever since they said the order would be canceled.Desired Settlement: I just want my money back so I no longer have to deal with them. I feel that almost 5 months is long enough for this to be going on.

Business

Response:

After researching the complaint, JKM had notified the customer on 2/19 that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $91.28 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Business

Response:

A full refund was processesd through [redacted] The transaction details are provided below. We apologize for the inconvenience.

Payment Sent (Unique Transaction ID # [redacted]

Sent to:

Amount sent:

[redacted]! REFUND ISSUED

Note:

Your order was canceled but you were given a store credit rather than issued a refund. I have canceled the store credit and issued a full refund. We apologize for the error. Thank You

$

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The money was recieved yesterday on the 16th. Thank you very much for your help with this issue.I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered ribbon from and paid via [redacted] on 3/28/14. I was sent an email that it would be 3 weeks before shipment as that is how they keep prices low. I had plenty of time as I did not procrastinate so that was perfectly acceptable. On April 22nd I emailed and inquired about the status. They emailed back the same day and here is their response Hi,

Thank you for the inquiry. The ribbons are on backorder however we do

expect to ship within 7-10 days. When do you need to receive these by?

We apologize for the inconvenience.

Customer Service

www.jkmribbon.com

"Serving our Customers for 18 Years

For a fast response, JKM appreciates your email.

I told them I had to have by May 10th and they responded that they would be delivered by May 10th. On May 2nd I emailed with zero response. On May 5th I emailed and was [redacted] this, "Hi,

Thank you for the inquiry. We are working with the manufacturer to expedite

this order. We hope to be able to ship by the end of this week however it

may not be possible to ship until early next week. We apologize for the

delay."

I have emailed and called multiple times since then and no response.

I have to know what to do here. I have already collected all the money from the parents and need this ribbon to cut into 1 yard strips (3 per each of the 150 second graders) and put in baggies. If I need to go purchase this much ribbon in these colors locally at retail prices, I will personally be out the money, gas and time to do so.

They are very inconsiderate, unprofessional and do not communicate. They have never initiated any of this communication. I only know what I know because I am on top of things.Desired Settlement: Delivery of order expedited at their expense by Tuesday of next week May 13th. This is putting me in a very poor position of cutting 600 yards of ribbon and packaging them in one night but at least it will be done! Otherwise I think they should refund $100 because of the time they have had my money tied up and the fact that I will be rushing paying full price wasting time and gas to get the items they promised to send before May 10th!!!

Business

Response:

JKM shipped the order complete on 5/7 via UPS tracking# [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did finally send it.

Regards,

Review: An original order was placed 30. 08/ 2013 : order #[redacted], Delivery was estimated by [redacted] 3 weeks.

On Dec. 18/ 2013 after monthly emails to check on the status of the order, I asked for the order to be cancelled. They held my money & said this was their policy.

On Feb. 8/ 2014 I placed another order. # [redacted].

This was estimated again average delivery time one month. They requested more money to cover the shipping . I paid them through [redacted] for the difference.

It is now June 16/ 2014 and I feel I will not be receiving anything and they will not return my money.Desired Settlement: Immediate delivery of the goods, or a full refund immediately.

Business

Response:

The customer had a credit on file with JKM Ribbon & Trims and applied it to this new order. The product ordered on the new order has been on back order. We have been in contact with the customer and they have agreed to delivery of the order by early August otherwise we will issue a full refund. We appreciate the customer's patience anb understanding.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] My only recourse is to wait for the order, they won't refund my money; they will only give me a store credit AGAIN.the first order was even more delayed than this. I really feel this is wrong for them to take my money: give me a 2 week shipping estimate, and then 4 months later: only because I contact you, do I get assurance the order will come in august?i am not confident this will actually resolve as they suggest.

Business

Response:

As we have agreed to, delivery of the order by early August otherwise we will issue a full refund. JKM ships approx. 85% of our orders on time which is an excellent shipping rate in this business. However, 15% represents a large number of orders and products due to the extensive number of products (over 100,000) we supply and the over 125,000 customers we have serviced processing tens of thousands of transactions annually. This can result in a large number of orders on delay or on back order. Most of our customers understand back orders and delays in our business which has increased due to the soft economy and suppliers keeping inventory at a minimum and producing based on demand. We take backorders seriously and do our best to get them produced and shipped as quickly as possible. We hope this helps you understand our capabilities and limitations.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

If, in the event that the order is past the designated time frame given, I will pursue the issue at that time.

Regards,

Review: I ordered ribbons for my upcoming wedding in May 2013. After a month, I did not receive my products or any emails or forms of communication from JKM. I did however notice that they had already charged my credit card for the products even before shipping. I decided to cancel my order, they said it was then on back order and that I could not cancel it and that if I did not specify that I wanted the products expedited. I was fine with it initially not being expedited because I did not think that back order would take 1-3 months. Well, now its been over 3 months! NO PRODUCTS HAVE SHOWN UP. I am waiting on those ribbons and each time I ask for status, I HAD TO EMAIL THEM otherwise I would be in the dark about my order status. Now I email them again, they said another month. This is out of hand, they have collected my money and there has been no product for the last 3 months.Desired Settlement: I want either a refund if they're not going to ship it, or some product to show up, an apology and to change their policy. AND FOR THEM to outwardly say and warn customers that shipping time will take MORE THAN A MONTH. They need to run their business practices better. AND NOT TO Collect money from other customers when they havent even shipped!

Business

Response:

JKM has been in contact with customer via email on 7/30 explaining the goods have been on back order and are expected back in stock towards the end of August. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They continue to tell me it will be in back order. Each month they tell me, their only response is that it is going to be another month, and then another month. After reviewing other Revdex.com complaints against JKM, this sounds to be a similar scam for them to say "if it doesn't arrive another month they will issue a refund and cancel". They should have done that a long time ago. Even then, from reading other Revdex.com reviews, it never happens and the products still never show.

Regards,

Business

Response:

JKM shipped this order on 8/30 via UPS, tracking number 1ZY14Y240340425423. We apologize for the delay.

Review: I placed order[redacted] on November 19, 2012. I had email correspondence with the company in December 2012, January 2013, February 2013 telling me that my ribbons were on backorder. I emailed them again twice in April 2013, twice in May 2013 and once in August 2013. I did not receive responses to any of these emails. It is now October 2013 and I still have not received my order or heard from the company. I have also called numerous times and listened to their recording which says that customer service issues should be sent by email.Desired Settlement: I want JKM to refund the $102.68 I paid them 11 months ago for products I never received.

Business

Response:

After researching the complaint, JKM had originally cancelled the order and issued a store credit when we learned from the manufacturer that the [redacted] will no longer be produced in August. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $102.68 within 14 business days. This complaint has now been forwarded to the credit department for processing and a refund check is scheduled to be mailed within that time frame. We apologize for the error and inconvenience.