JKM Products Corporation

Review: I ordered several items on MAY 30, 2013. I got word that some items were on back order and would take 6 weeks to come in. I told them that was fine, as it is understandable. After more than 6 weeks, I contacted them again to ask if any items were available as I need them for my production. They sent me part of my order, which I appreciated. It is now SEPT 10th and I have still not received my remaining items. I have contacted the company by e-mail, which is their only way to contact customer service (which is inappropriate for a company such as theirs) and received only "you will get an answer within 1 business day" replies. They have not ever been followed by an e-mail regarding my complaint. At this point I have found other suppliers and am not willing to work with this company anymore. I would like to cancel the rest of my order and would love to be partially reimbursed for this MESS. My correspondence with the company has always been very friendly, up until about 2 weeks ago when I felt I had no option but to be more firm. My customers rely on me to have their goods made in a timely manner and I am not going to sacrifice my brand new and fragile business because of JKM's incompetence. As I am no longer using the products provided by JKM, I would love to return the remainder of the red grosgrain I ordered as well as cancel the items that I have yet to receive.Desired Settlement: At the very least, I feel I am owed an apology and the ability to cancel the rest of my order with a refund of that money. If they are willing, I would also like to return the bulk of the red grosgrain roll I ordered for a refund. The full price of my order was 149.79, which I paid in full. The amount for merchandise I have not received + the red grosgrain I have used a small amount of and chosen not to continue using + shipping, which I feel I should not have to pay considering these difficulties, is $66.37. Of course, I would also ask that if they will take the red back, they pay for the shipping on that as well. I have had to do a lot of additional research and product testing as a result of this mess and it has cost my business enough.

Business

Response:

Our customer placed an order on 5/30/13 in which JKM informed them that it will take approximately 4 weeks before the order will ship. As items were on back order, JKM made a partial shipment on 7/9/13. At this time 3 items remained on back order: 2 rolls of ribbon and metal loops. The total on back order was $39.57 less the 15% discount that she received, which totals $33.63 which represents the dollar amount of the goods that remain on back order. Since we are only able to sell full rolls of ribbon we are unable to take back the red ribbon that is partially used. However, we will add the cost of this item, $13.21 less 15%, to her total refund. In summary, we have cancelled the back order and will issue a refund check in the amount of $33.63 + $11.23 for a total of $44.86. The refund check will be issued within 14 business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It would have been appropriate to send an apology and also refund me the shipping costs, but I can see that JKM simply does not have the same business values that I have and that I expect from the people I work with.

Regards,

Review: I ordered products in [redacted] of 2013 order # 3[redacted] they were paid by my credit card on [redacted]-2013. They did not supply me with product by [redacted] and stated that if not shipped by end of [redacted] would cancel order. Aug 17 they stated part of what I ordered was back order and by [redacted] 23 they said they had canceled my order and would be sending a refund check for the order in the amount of $73.76 +15.67 total of 89.43. It is now [redacted],2013 and they stated I could expect this refund check anytime after [redacted]-2013. I called on [redacted],2013 at 1:55 p.m. and left a message at the following # [redacted] stating that I had not received a check yet. I still haven't received a check or credit back on my credit card and they have not contacted me by phone or e-mail, or letter.Desired Settlement: I want a cashier's check in the amount of 89.43 delivered to me before the end of [redacted] 2013

Business

Response:

After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. The credit department is now processing the request and a refund check of $89.43 will be issued within 7 business days. We apologize for our error and the inconvenience.

Review: I am the owner of a small business. I ordered $60.18 worth of spooled ribbon from JKM in March. My credit card was charged immediately upon purchase. I expected to receive the shipment within 4 weeks maximum, as stated on JKM's website. I had not received any shipment or notification from JKM in April, so I sent an email inquiry. I was told my products would be shipped in 2-3 weeks. I needed the ribbon for a craft show in late April so I had to buy my ribbon from another online supplier (who by the way shipped my order in a prompt 5 days, no questions asked). My craft show came and went and by the first week of June, I still had not received my order. When I inquired, I was told that my order would be in by the end of June. I did some research online and found that other consumers were also complaining about the same issue with this company.

June, July, August, September passed with ZERO communication even though I was promised my order by the end of June. On October 4th, when I balanced my business' checkbook, I inquired again about my order. I received a response today (3 days later) stating that my order had been canceled but that they do not issue refunds. If I wanted to still receive my order (over 8 months from the date of purchase), I could expect it to ship the 3rd week of November.

I am not stupid. I know they will not ship my order. Their customer service department keeps quoting their sales and shipping policies, which I read. I don't want the ribbon, I never want to deal with this company again, but I want my money back. I have never experienced such bad customer service before in my life. Being a small business owner, I do a lot of my shopping online because I can buy things wholesale and save money. I've NEVER had an experience that comes close to this one. $60 might not be a big deal to this company, but it is a HUGE deal to me.

Please help me resolve this problem. I can send all correspondence at a moment's notice. I truly appreciate it!Desired Settlement: I do not want a store credit, as I never want to purchase anything from this company again. I would like the $60.18 returned to the credit card that made the purchase, please.

Business

Response:

JKM notified customer via email on 10/7 since the items remain on back order, JKM will cancel the order and issue a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $60.18 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Business

Response:

JKM notified customer via email on 10/7 since the items remain on back order, JKM will cancel the order and issue a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $60.18 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Review: When I placed my order for a specific ribbon, they send me an email explaining that it could take up to 4 weeks for delivery. This was on May 22nd. On June 22nd I emailed customer service (since they do not take phone calls, only voicemails) and asked about the status of my order. They then responded 2 days later stating that it would take up to 4 weeks for delivery...so I replied stating that they already told me this, it has been 5 weeks and that is why I was following up. They then responded with a copy of their policy and stating that some things are on back order, but never mentioned if my order was on back order. When I asked them if my order was on back order, they finally responded on July 3rd that my order was on back order and that I could expect it to be sent out within 2-3 weeks. I waited until July 22nd and emailed again to ask about the status and they responded stating that my order would not be available until mid August now. I then asked them to cancel my order, as I could not wait that long for my order. 3 months is way too long. I have emailed 4 times since then asking for a supervisor to call me to discuss and no one has called. I have left voicemails as well and no one has called to resolve this. At this point they are completely ignoring me and I still don't have my ribbon or a refund!Desired Settlement: I needed this ribbon for wedding invitations I am designing and I never would have ordered it if they would have told me it would take 3 months to get the ribbon in. I have already used different ribbon because of my deadline and find that 3 months is completely unreasonable after they told me it would only take 4 weeks. I would like a full refund for this, especially since I haven't even received the product I paid for!

Business

Response:

JKM notified customer via email on 7/30 that since the items remain on back order, JKM has canceled the order and will issue a credit within 14 business

days. A refund check in the amount of $61.54 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On May 12, 2013 I placed an order for some ribbon. On May 14th my credit card was charged $65.17. I received an e-mail stating that the ribbon was on back order and that it would be 4 weeks + 2 days to get to my "area". I was somewhat surprised about the wait, but had planned ahead, so that was ok. On June 12th I tried to get onto "my account" within their system unsuccessfully. I e-mailed them asking the status of the order and how to get on to my account. They simply responded that it would be 4 weeks before it would ship. I responded that the 4 weeks had already expired. The response back was the ribbon was on backorder and they expected it to ship in 2 - 3 weeks. Ad this time I asked to add something to the order and they said that would be no problem. On Jun 13th I added to the order stating I didn't want to slow down the original order and timing was becoming critical. They assured me the addition would not delay the order and we waited another three weeks. On July 8th I made another inquiry and again explained I was running out of time. Their response was it will be ready early August. On July 9th I requested they cancel my order and credit my card immediately. They responded with their "policy" which is we will ship it when it is available. I sent a stronger e-mail and told them that I would be contacting [redacted] if they couldn't /wouldn't refund my money. They requested I wait 5 business days. On July 18th I was told only that they have cancelled the order. I responded back asking for a refund and have heard nothingDesired Settlement: Refund in any form would be great. I also would like anyone considering working with them to know what they may be up against.

Business

Response:

JKM notified customer via email on 7/18 that since the items remain on back order, JKM has canceled the order and will issue a credit within 21 business days. A refund check in the amount of $65.17 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Review: On April 16, 2013 I ordered 10 spools of [redacted] Width: 1 1/2"; OF1611271-900 for $10.51 each.

The SubTotal was $105.10 plus Shipping $14.24 less Discount of $10.51 for a Total of $108.83.

My credit card was charged on April 17, 2013 for the $108.83. The order respose email indicated that the ribbon would be shipped in 3 1/2 weeks. On May 16, 2013 I inquired as to the shipping status since I needed the ribbon for a wedding on June 15, 2013. I received a response back on May 17th indicating that the ribbon was on backorder and would expect to ship in two to three weeks. As of June 20, 2013 I still have not received the ribbon and no longer need it since the wedding is now over. I sent an email to JKM Ribbon on June 19, 2013 requesting a refund since it has been over two months and I have not received the ribbon and they charged my credit card back in April. I received the following response on June 20, 2013:

Thank you for the email inquiry. The ribbon remains on back order and will be available by mid July. It is not unusual for these type items to be on back order for extended timeframes as our manufacturer waits for demand to allow a minimum production order. We apologize for the delay but please note the goods are in process for your order.

The following is in our sales policy:

If you do not specify a date needed for expedited orders or any size order in the order comments, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe. Thank you for understanding.

Customer Service [redacted] "Serving our Customers for 17 Years

For a fast response, JKM appreciates your email.Desired Settlement: I request that I be refunded (credit my credit card) for the full amount of $108.83 since the product has not been delivered and is no longer needed.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled order and a refund check in the amount of $108.83 will be issued within 5 - 7 business days. We apologize for the inconvenience.

Review: This product was ordered on February 27th, 2014. At the time of purchase, it was explained that this item is processed in batches and that it would be approximately 4 weeks for shipment, with 6-10 business days delivery. The product is still outstanding 15 months later. JKM Ribbon & Trims are extremely difficult to reach. When I have reached them, they continually advise there is a shortage of orders for this item and they are waiting for additional orders before processing and filling my request. JKM fail to provide updates, leaving me apprehensive that they even have my order active within their system. It is believed that an order this delayed would be better filled at a loss to promote customer satisfaction, then removing it from the product line to avoid future issues with other orders.Desired Settlement: Complete refund immediately.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$64.30) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our sales policy and we will issue a full refund within the next 7-10 business days. We have now forwarded this to our credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an online order around September 2013, which was never delivered. I received multiple emails from the company stating that the products I ordered were unavailable, and that I would receive them at some date in the future. Each time that date passed, I followed up with the company, only to be given another estimated date of future delivery. In January 2014, I requested that my order be canceled. I was told that I could only receive store credit, so I agreed to leave the order in place. By July 2014, I still had not received the products, so I again requested a cancellation but also requested a full refund. I received this response: "Since you are requesting a refund and not a store credit which is an exception to our sales policy, we will apply a 5% increase to your refund of $121.70 and send you equal monthly payments over the next four months starting this month." I received one of the promised four payments in July and haven't seen any additional payments since. After reminding the company of the debt and receiving no response for months, in December 2014 I requested a full, immediate refund, since the payments should have been completed by October 2014. I did not receive a response until January 2014, after multiple attempts to contact by email. The company has no phone number that I can find, so the only method of contact available to me is email, and the company has repeatedly ignored my emails and gone back on its promises multiple times. I can provide documentation of all email communications with the company. Today, the company stated that they would resume my payments in January, but my experience thus far gives me the expectation that I will never see those payments resume.Desired Settlement: I would like a refund of the full amount I am owed ($121.70 plus the 5% increase, less the first payment). The company processed my payment via [redacted], and that is where I received the partial refund. The remainder can be refunded via [redacted] or via check.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 4 months beginning in July with a refund of $31.95 via [redacted]. We have been in contact with the customer to resume the payment plan as Check [redacted] in the amount of $44.88 was mailed on 1/22. The balanced owed of $44.87 will be issued in February. We appreciate the customer's patience and understanding.

Review: I placed an order for crochet hooks from JKM Ribbon on May 12, 2014. I then received an email telling me that the hooks would not ship for 4-5 weeks, which was past the date I needed them, so I replied back saying that I would like to cancel my order. I had not been charged yet at the time. JKM Ribbon told me that they could deliver the hooks by May 30, 2014, so I went ahead with the order and paid. By June 2nd, 2014 I still had not received my items so I emailed them again and was told that they expected to ship them by the second week of June. JKM Ribbon said that they were waiting on the manufacturer to fulfill the order, which was why my order was delayed, but there was never any indication that they didn't actually have the hooks in stock or were on back order.

It is now July 8th, 2014 and I still have not received my order. It has been been EIGHT weeks since I placed and paid for my crochet hooks, which is way past the original ship date. This was not some customized ribbon order, this was simply for some crochet hooks, I do not understand what could possibly take so long to ship them. I feel that they have been really shady in giving me wrong shipping estimates twice and I would have never gone through with the order if they couldn't deliver by my time frame. It seems to me that they lied about their ability to deliver just so I would continue with the order, but after I paid, they seemed to fall off the face of the planet. I have emailed them multiple times trying to get my money back, but all I get is a form email telling me that they'll get back to me within a couple of days, which never happens. I believe that this company is a scam, selling products that they don't even have in stock on their website and leading customers on until they have their money.Desired Settlement: I want a full refund back to my credit card. They also need to be more clear about whether or not an item is actually in stock or on back order.

Business

Response:

JKM notified customer via email that the items remained on back order and would be available within 2 weeks. The customer no longer needed the product and JKM has canceled the order. The customer initiated a chargeback with their credit card processor that JKM has accepted. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: JKM Ribbon would have never given me the refund if I hadn't gotten my credit card company involved and disputed the charge. They didn't do anything to resolve the complaint. After I filed the Revdex.com complaint, they emailed me and gave various excuses as to why they never delivered my items, trying to get me to wait just a "couple" more weeks for my hooks to be shipped. I stated clearly several times that I did not want to wait and that I wanted a refund back to my card, but they ignored my requests and kept giving me the runaround. They also did not mention the items being on back order, instead telling me that they could deliver by 5/30/2014. They have not been helpful in any way and need to stop acting like they did nothing wrong in lying about when they could deliver. This company is a scam and for other people having trouble getting their refund, just contact your credit card company and dispute the charge. JKM Ribbon is useless and you'll just end up with lots of emails from them about "back ordered" items and extended shipping estimates, but no refund.

Regards,

Business

Response:

This complaint has been resolved since JKM accepted the charge back without disputing it with the credit card company. JKM supports their sales policies and assumes customers read the sales policies before they order from JKM and accepts them or the would not order from JKM. A key sales policy states: "If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe." In responding to the Revdex.com, JKM has made their position clear. However, in the interest of excellent customer service, JKM decided not to dispute the charge back in order to satisfy the customer's request for a refund. This complaint is closed and no further action is necessary.

Review: I ordered items totaling $106.88 in April of 2013. I contacted JKM Product several times from May to December of 2013 requesting information about expected shipping and delivery date. I finally asked that they refund the order amount (12/28/13 & 1/8/14). I received an email from them on 1/22/14 in which they refused to refund the order amount, stating

"Our credit department put a store credit on file for you which can be applied to any new order. This is the policy when orders are canceled due to being on back order and not discontinued as noted in our sales policy.

We can continue with your current order or you can place a new one and we will apply the credit to the order or you can use coupon code (in all caps) XXXXX to use your credit."

I have tried calling them numerous times to discuss the situation. No one ever answers the phone, and no one has ever responded to my messages requesting that they return my call.Desired Settlement: I want a full refund within the week (by March 27, 2014).

Business

Response:

JKM issued a full refund of $106.88 via Paypal on 3/21/14. We apologize for the inconvenience.Payment Sent (Unique Transaction ID # [redacted])Sent to:[redacted] (The recipient of this payment is Verified)Email:

Review: January 14, 2013, my 89 year old mother, [redacted] let me place an order for ribbon from JKM on her [redacted] card, for my birthday. Order number [redacted] in the amount of $92.59 + 13.88 (shipping and handling) totalled $106.47. The total charged on [redacted] is $98.13, which is includes a first time 10% discount. I can supply email confirmation from JKM for this order. As of this date, July 31, 2013, I have not received the ribbon or a refund. I have made many inquiries regarding this order and have ben told, by email from JKM, that the order is backordered, will be sent in May, June, or July. 5 different emails from JKM with 5 different excuses. I have emails confirming all correspondence with JKM. I feel there has been ample time for this issue to have been resolved many times over. I would appreciate your help, please.Desired Settlement: I would like a refund of $98.13 from JKM made payable to the name on the credit card, [redacted] No store credit.

Business

Response:

JKM mailed a second refund check on 10/17 in the amount of $97.21. The first check mailed has not cleared our bank and has been deemed lost. We apologize for the inconvenience.

Review: I ordered ribbon from JKM Ribbon and Trims on April 22, 2013. At first I did not read the fine print saying the product would ship within one month due to the order status saying product was in stock. When confirmation email was sent from JKM, I noticed the one month delay in shipment. I contacted them and apologized for not understanding their shipping policies completely and assumed the product would be shipped since it was in stock. I was on a time frame issue in that I needed the product. After contacting, they said it would be a month time frame. After a month, I had not received the product and contacted them again and was then informed the product was on backorder. I expressed my displeasure with their company and told them I was going to contact the Revdex.com. They immediately emailed me back and said I would be granted a full refund. I was satisfied and asked when should I expect the refund and was told it could take up to 21 business days since it would be a manual process. I was upset with the extreme time frame for refund but was willing to wait. Today is the 21st business day and I have not received the refund and no response today to email or phone call. Please help.Desired Settlement: I want my full refund and the Revdex.com to be aware of their less than desirable business practices.

Business

Response:

JKM notified customer via email on 7/18 that since the items remain on back order, JKM has canceled the order and will issue a credit within 14 business days. A refund check in the amount of $61.95 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The response is inaccurate. The impression given seems as though JKM Ribbons has quickly resolved the issue when in fact they have not. In my original complaint, I produced a time line which documents this. I just want this to be clarified for future reference. Below is the timeline based off of email communications between myself and JKM.

4/19 - Order Placed (Items noted as in stock)

4/19 - Confirmation of order sent by JKM stating it would be about 4 weeks + 2 days to receive our order

4/23 - I sent email stating the items were in stock and did not think the 4+weeks shipping would occur

4/24 - Acknowledgement from JKM for previous email

4/25 - I sent email asking for cancellation of order

4/25 - JKM email stating all sales are final after 1 business day

We accepted the response and although we ordered the same items for another company so we could get them ASAP, we decided to receive the order accepting our lack of understanding of company shipping policies.

5/31 - I sent email inquiring about delivery date since it had been greater than 4 weeks as promised

5/31 - JKM responded stating items had been back ordered and would be shipped within 2-3 weeks

5/31 - I sent email requesting full refund due to ridiculous time frame for shipping (well past initial 4 week shipping date despite items showed in stock at time the order was placed)

6/3 - JKM responded that they would respond to my request within 5 business days

6/9 - JKM responded denying refund due to company's policy

6/9 - I sent unhappy email to JKM stating they would not receive further business from me and that I would be contacting the Revdex.com

6/14 - JKM sent email stating they were sorry I was upset and they would be cancelling the order and providing a full refund.

6/14 - I sent email requesting time frame of refund

6/14 - JKM responded stating allow up to 21 business days for refund

7/12 - I sent email stating it had been 21 business days and I would expect a refund by the end of the day. I also called the customer service number requesting an actual return phone call from a live person which has never been received.

7/12 - Complaint made to New Jersey Revdex.com

7/18 - JKM sent email stating they would research the matter and if refund had not been completed, I could expect refund with 14 business days

7/18 - I sent email expressing my dissatisfaction and would be seeing how the Revdex.com and/or law enforcement could help me in this matter.

7/18 - JKM sent email stating there was no run around and they would try to process as fast as possible

7/23 - JKM sent email stating they would respond to the Revdex.com

Regards,

Business

Response:

A refund check in the amount of $61.95 was mailed on 8/26. We apologize for the incovenience

Review: On April 30, 3013 I placed an online order with JKM for some trim. The bill was $51.88, which they immediately charged to my credit card. On the next day I canceled the order in accord with their cancellation policy, as the delivery would have taken too long. I have contacted them multiple times by email and they still have not refunded my money. They send me excuses, but this is THEFT at this point.Desired Settlement: I want my money refunded NOW.

Business

Response:

JKM notified customer via email on 6/14 that since the items remain on back order, JKM has canceled the order and will issue a credit within 28 business days. A refund check in the amount of $51.88 is scheduled to be mailed before 7/22/13. We apologize for the inconvenience.

Business

Response:

Refund check# 157 in the amount of $51.88 has been processed by JKM and mailed to the customer. We apologize for the inconvenience.

Review: In June 1015 JKM removed $156.25 from my debit card. I never received the merchandise. My bank is looking into charge backs, but JKM waits too late to return money. I have received a couple of email after I complained explaining to me that bad weather, etc. have caused them to become behind on emails. I spent the time with my bank to find the transaction. These people owe me my money back. I have spoken with one of the suppliers to JKM and they are totally unaware of their business practices. It has been almost three months since they stole my money (June 29th). I want to know when they will return my money. I do not have a large enough budget to deal with these kind of crooks.Desired Settlement: I want my money back, in one lump sum immediately.

Business

Response:

After researching the complaint, due to a severe storm on June 23rd our power was interrupted for 4 days. As a result from the ongoing repairs from the storm, we came to find our computers and files were damaged and lost. As of today we are still operating with out our database, which has caused delays in processing orders as we must manually research all customer's inquiries. The customer's original order was for $143.77 + $12.48 s/h totaling $156.25. However on 6/29 we applied a 20% discount to her order, already crediting $28.75 back to her card. The remaining refund of $127.50 was processed to her bank card on 9/29. We apologize for the delay and any misunderstanding. We appreciate your patience.

Review: I placed an order with JKM Ribbons on September 17, 2013, I have sent several e-mails and most were never responded to. However, in December 2013 I did get an e-mail stating that they would refund my money or let me wait for the product. It was supposed to ship the first of the year- then it was supposed to be in February- I still have not received my products and have sent several more e-mails to check on the status of my order, and to ask that they go ahead and refund my money. I cannot get a response by e-mail or phone.Desired Settlement: At this point I just want a refund and will NEVER do business with them again.

Business

Response:

For over 16 years, JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since your refund has not been completed, we will apply a 5% increase to your refund of $200.89 and send you equal monthly payments over the next six months starting this month. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Per my complaint number above- I got a response From you that I would be getting my refund. I also received a response from JKM Ribbons that I would be getting my refund in 6 monthly payments of $35.16 each starting in March 2014.

I received one payment of $35.16 on April 10, 2014 and have not received any other payments from JKM Ribbons even though I have emailed them asking when my payment would arrive.

They again will not answer my e-mails or' calls.

Please contact them again and have them refund my money.

Thank you for your help.

Regards,

Business

Response:

JKM established a payment plan with this customer to refund the credit. Two payments have been made and it seems this rejection was posted before receipt of the second payment. JKM will continue to make monthly payments until the credit is complete.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: We have placed 2 orders with them. One June, 2013 and one November, 2013, totally $200.47. We've never rec'd the product and would like our money back. They have refused and only want to give us a credit. Our museum will never buy anything again from them, so we do not want a credit - we want a refund - period. We are non-profit and every cent counts. Our constant requests have gone nowhere. Just ignored. I would not advise anyone to buy from them.Desired Settlement: One order, June 9, 2013 in the amount of $122.39 and another order November 27, 2013 in the amount of $78.08, totally $200.47.

Business

Response:

After researching the complaint, JKM had notified the customer on 2/19 that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process 2 full refunds of $127.20 and $78.80 within 21 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We made a purchase for some cotton piping in March 2014. After waiting several months for our order to arrive and through several emails to the company promising that the order would ship soon we finally asked for a refund since we had not received our order. We were told that the refund would be sent in 6 monthly payments over the next 6 months. This promise was made about 3 months ago and we still have not received any refund check. The last communication from the company was on 12/9/14 stating that we would get a check for two months of payments which would sent out in 7 business days. It is now 1/7/15 and we still have not received anything.Desired Settlement: A refund check for the amount paid for our order.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 6 months. Check [redacted] in the amount of $122.76 was mailed on 1/13. This check covered the first 2 months of the plan, the remaining refund will be processed over the next few months.

Review: I feel JKM Ribbon is knowingly defrauding customers such as myself. I saw this company offered products with the good names of [redacted] and [redacted] ribbon. In addition, their website indicates they are [redacted] verified. I placed my ordered with them based upon this. JKM [redacted] has a website in which they advertise both [redacted] and [redacted] products for sale. On October 2nd, 2013 I placed an order which totaled $172.93 with JKM Ribbon. I received a confirmation for my order on 10/3/2013. In the confirmation, JKM stated that I would receive my order within 3 weeks plus 1 day shipping. On 10/4/2013 I received an email from JKM (specifically from [redacted]) stating that although my order was processed through their shopping cart; my credit card authorization was cancelled. I was instructed to re-make payment through [redacted] via the invoice JKM would send to me. I did as instructed. I received no other updates from JKM concerning my order. My order did not arrive within the 3 weeks plus one day as stated by JKM so on 11/6 I tried calling JKM with no answer then I emailed them for the status of my order. No response was received so I emailed them again on 11/12. On 11/3 JKM responded stating the [redacted] were on backorder and expected to ship within 2 to 3 weeks. At this point, I made the mistake of waiting the additional 2 to 3 weeks instead of notifying [redacted] of the issue. On 11/24, I still received nothing and emailed JKM again. I received the following reply on 11/25: Thank you for the email inquiry. The [redacted] remain on back order and will be available by the second week of December. It is not unusual for these type items to be on back order for extended timeframes as our manufacturer waits for demand to allow a minimum production order. We apologize for the delay but please note the goods are in process for your order. If you c[redacted]ot wait we understand and we can cancel the order. Please advise how you would like to proceed. I replied on 11/25 that I would like to cancel my order with the refund applied to my [redacted] account. On 11/26, I received the following message from JKM: Thank you for your email. We have 10 fifty yard spools of flocked velvet ribbon, red with gold wire edge, that we can ship immediately for no additional cost. This is a substantial bargain as the retails value for this ribbon is $240. Please let us know if you would like us to ship the available ribbon tomorrow or we will cancel the order if you wish. I replied immediately that I still wished to cancel my order as I could not use ribbon with a gold edge. JKM made no mention of sizes of ribbon either and my order was for three different types of ribbon two different sizes of outdoor ribbon. JKM also did not mention what manufacturers ribbon they would be sending me I only use the [redacted] outdoor velvet.At this time I attempted to file a complaint with [redacted] for goods not received. [redacted] immediately closed my compliant because more than 45 days had passed since my initial order. [redacted] only allows for a complaint within 45 days of order. JKM replied as follows on 11/27: Per your request, we have cancelled your order. We hope to do business with you again in the future. Please allow up to 21 business days to process this transaction. Based on this email, I believed I would receive my refund. I waited 22 days and emailed JKM on 12/19 because I had not yet received my refund. I received no reply from JKM. On 12/31 JKM finally responded with the following, Please excuse our late response. Our email server was down during the week of 12/16 and incoming/outgoing emails were affected. We are responding to our email backlog as quickly as possible. We did cancel your order and our credit department put a store credit on file for you which can be applied to any new order. This is the policy when orders are canceled due to being on back order and not discontinued as noted in our sales policy. You can place a new one and we will apply the credit to the order or you can use coupon code [redacted] to use your credit. I replied to this email as follows, Thank you for your email. It was JKM who asked if I wished to cancel my order, I replied yes more than once with the credit to be applied to my [redacted] account. At no time did the person who responded inform me that the credit would not be applied to my [redacted] account. Also, your company failed to inform me the ribbon was on backorder at the time my order was placed. If an order is going to be on backorder for more than 45 days, the business has a legal responsibility to inform the purchaser and then c[redacted]ot charge the customer until the order ships. Please either credit my [redacted] account or ship the original ribbon order immediately. Please be advised that I will be reaching out to the [redacted] Ribbon company sales team to advise of this unacceptable experience with one of the vendors who represent their product and name. I have received no reply to my last email on 12/31. I have used [redacted] and [redacted] products for many, many years. I appreciate the quality of the products and the [redacted]s good name. I Goggled JKM Ribbon complaints and found the [redacted]/jkm-products-corporation-in-[redacted]) rates this company a D and urges consumers not to do business with this company. They have received 460 complaints in the last 3 years for JKM with 212 closed in the last 12 months. I was able to read some of the other consumers complaints, all had similar experiences to mine. It appears JKM is very, very savvy in cancelling the credit card authorizations then requesting the consumer to re-submit payment via [redacted]. JKM then conveniently informs the consumer their ribbon is on backorder long enough to pass [redacted]s 45 day window to file a claim. At this point, I will only accept a refund from JKM [redacted]. The refund should be credited to my [redacted] account. I do not believe they are anDesired Settlement: The only acceptable settlement will be a full refund of the $172.93 to my [redacted] account.

Business

Response:

JKM has issued a full refund of $172.93 to the customer's [redacted] account on 1/14/14. As we appreciate the customer's comments, we do not agree with her assessment of JKM [redacted]. Yes we do have 460 complaints over 3 years, however we have processed over 25,000 orders during that time period which is only about 1.8%. As we strive for perfect customer service, we also understand that at times products will be on back order or we might make errors at our end which may result in complaints. We do apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received my refund and thank the [redacted] for their assistance in resolving this matter.

Regards,

Review: I placed an order and I was charged for it immediately over 15 months ago with JKM Ribbon and I have not received the product or a refund, as of today. JKM claims that they are clear online in regards to their delivery policy but this is not the case. They have made a ton of false delivery expectations to me, which I have maintained a paper trail. They should not charge for merchandise that they do not have since they are not placing orders until they have the quantity, which I was told. If minimum order quantities exist they should be willing to provide that information to the customer if it is the difference between receiving your product or not, especially if it takes over a year. I have asked for a refund, partial delivery and the simple truth, they have yet to delivery anything. I believe them to be a scam. I have not seen nor read one positive review for this company. Contrary to their response posted to the Revdex.com. The response that they have listed completely misrepresents the comments/complaint that I have read on multiple websites. I have considered a legal suit against JKM, I am beyond frustrated with their compliance and attention to customer service.Desired Settlement: I would be delighted to receive a refund.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $91.90 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Review: Ordered on 2/7/13 (and took my money at that time) told me it would be 4 weeks. Emailed them on 3/11/13 told me 2-3 weeks. Emailed them on 5/3/13 told me 3rd week in May. Emailed them 5/21/13 no response. Emailed again 7/15/13 no response. Emailed again 10/14/13 no response.Desired Settlement: Refund and an explanation how they can take my money and hold it for 8 months and not respond to my requests for a refund.

Business

Response:

JKM notified customer via email on 10/22 that since the items remain on back order, JKM will cancel the order and issue a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $41.68 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Business

Response:

JKM notified customer via email on 10/22 that since the items remain on back order, JKM will cancel the order and issue a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $41.68 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Business

Response:

JKM notified customer via email on 10/22 that since the items remain on back order, JKM will cancel the order and issue a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 10 business days. A refund check in the amount of $41.68 is scheduled to be mailed within that time frame. We apologize for the inconvenience.