JKM Products Corporation

I ordered a product in June 2015 and when I corresponded with them regarding a refund, I got a response about a storm in New Jersey in which they lost their records. I was patient and awaited a response. After some correspondence, they did promise a refund, but I did not hear back from them. 9/1/2015 I emailed again and customer service said the refund "should be" processed within 7 business days. As of 10/19/2015 I have heard nothing further and am still awaiting a refund. It has been 4 months since I first contacted them requesting the refund of $55.88.

Review: Order placed on 5/21/13 with a 4-5 week promise of delivery. To date I have only received excuses as to why my order has not shipped. It has now been nearly 12 weeks and JKM has again missed a shipping deadline of the end of July or first week of August, 2013. Only contact is thru e-mail - there are no service reps to take calls and they take up to 5 business days to respond to e-mails. I cancelled the order effective today, 8/9/13. This is the second time I have had to cancel an order after 11-12 weeks of waiting. They guarantee a ship date and then have numerous excuses for why they don't ship. However, they charged my credit card within 24 hours of placing the order.

This order was only placed after receiving an e-mail begging old, dissatisfied customers to come back with a promise that all JKM's delivery problems had been resolved. Apparently not. This is not a reputable company.Desired Settlement: Full refund of my money within 5 business days and removal of my e-mail address rom their mailing list once the credit has been issued.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM notified the customer the order has been canceled. The credit department is now processing the request and a refund check of $129.67 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is now over 13 weeks since the order was placed and after 2 weeks of repeated e-mails canceling this order, I have never received notification from JKM that my order has been cancelled. It is impossible to talk to a live person and when an e-mail is sent, it takes a minimum of 5 days (if at all) for them to respond. The only communication I have had from JKM in the last month was an instant response to my e-mail of August 16th that said I would receive a reply within 5 business days. Still no reply as of August 21st. This company should be out of business.

Regards,

Business

Response:

Check# [redacted] in the amount of $129.67 was mailed on 8/21. We apologize for any inconvenience.

Review: I purchased some trim on June 4, 2013. When I placed the order online, it did not state there would be a 5 week delay in getting the items shipped. However, my credit card was immediately charged for $38.53. I needed the items much sooner than 5 weeks, so I cancelled the order the same day. They promised me a refund within 14 days. It has now been 8 weeks!! I have been unable to reach them by phone. They respond to my emails but only with promises of refund dates that are not met!!!Desired Settlement: I just want what is right, they have had my money for over 8 weeks. This is wrong! They never ordered the item and have no reason to keep my money! Please help!

Business

Response:

JKM was notified by customer via email on 6/4/13 that as the items ordered were not available immediately to ship they have cancelled the order and JKM will apply a credit within 14 business days. After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. JKM will be issuing a refund check in the amount of $38.53 within the next 5 business days. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is the first time a "store credit" has been mentioned. This company does nothing but make excuses and give a run around. Now they are mailing a check. 9 weeks have passed. This is unacceptable.

Regards,

Business

Response:

After researching the complaint, JKM made a mistake and processed the canceled order as a store credit rather than a refund check. It was in internal error by the credit department. A refund check for $38.55 has been processed and mailed. We apologize for our error.

Review: On Nov 15, 2012, I placed an order for ribbon totaling $38.73, including tax and shipping. Order # [redacted]. Delivery was supposed to be by Christmas. It was not received, and I was advised it was on back order. That was satisfactory with me as I would use it the next holiday. I was eventually advised that it was not available. I requested then to cancel the order and refund my money. They said their cancellation policy was that I would only get a credit. After a string of emails, which I have, they agreed to a refund based on the fact that they were unable to provide the product that I wanted. This was not a cancellation because I changed my mind. After many delays and excuses, includiing moving to a new location and just being busy, I have yet to receive my refund. The last email from them was 12/15/2014 advising me I would receive a check when I asked, in what manner would I receive me refund. I have also been refused a call from the manager when asked. They are no longer at the [redacted] address, but at [redacted], NJ 08009. I found their address as a result of my own investigation. They no longer list their address on their website.....as if they are hiding. I notice many adverse reviews of this business on line with similar complaints as mine. I'm sure they think I will just go away and get tired of asking for my money back.Desired Settlement: I just want my money returned for an order I placed that they were unable to fulfill.

Business

Response:

JKM had notified the customer that the order had been cancelled and a credit will be issued within 21 business days. Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT rather than a refund. JKM has cancelled the STORE CREDIT and issued a full refund via check# [redacted] for $38.73 on 7/15/15. We apologize for the error!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered $45.74 worth of ribbons from JKM Ribbon in early September, 2014. My confirmation said it would take them 4 weeks to ship, and then another few days for delivery. JKM charged my credit card immediately. At Christmas time, I realized I had never received either my ribbon or any communication from JKM Ribbon, and sent an inquiry to JKM. They said it would be shipped in early February. In mid-February, when the ribbon still had not arrived, I asked for a refund. JKM refused, saying they had "cancelled" my order but as a matter of policy they did not provide refunds. They said I could place a new order and they would credit my order for the $45.74 they had charged me in September. I explained (several times) that this was illegal, and on Feb. 23, 2015, JKM finally agreed to issue me a "full refund" within 7-10 business days. It is now April 1, and I still do not have my refund.Desired Settlement: I would like JKM to return the $45.74 that they charged me in September, with interest from mid-October (their promised delivery date).

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$45.74) was issued as the goods were on back order with the manufacturer. The customer prefers a refund and JKM processed a full refund via check#[redacted] of $45.74 mailed on 4/01/15. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order was placed with JKM on January 2, 2015. When the order was placed the website stated 3-4 weeks before the order would ship and 5 days for delivery. Five weeks after ordering I contacted the company to inquire when I would receive my order and was told I would receive it within two weeks. At that time I requested to cancel my order since it was taking much longer than quoted. The company said they would not cancel the order. Four weeks later (9 weeks from when I placed my order) I still had not received it and contacted the company again. They said they do not know when it will ship. I told them to ship the items they had and take the remaining items off my order but they refused. I told them if they did not ship or cancel my order I would reach out to Revdex.com and [redacted] to dispute the original charge.

This company has 520 complaints with the Revdex.com, you cannot contact them by phone. If you leave a message they do not call back. You can only correspond via email and it is very slow to get any response. I believe they have fraudulent business practices and did file a claim with [redacted].Desired Settlement: Order # [redacted]. Cancel my order and refund the full amount to my credit card.

Business

Response:

The customer's order was shipped complete on 3/10/15 via [redacted] tracking# [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

This company has very poor business practices, which explains its 'F' rating with the Revdex.com. I had asked the company for more than a month to ship my order and it was not until I filed a complaint with the Revdex.com and [redacted] that they shipped my order. It should not take this level of action from a customer to receive an order they paid for 10 weeks ago.

Regards,

Review: 2/5/13 - placed an order for fringe and PAID $201.53.

3/25/13 I sent an e-mail to JKM asking when my order would be shipped.

3/26/13 - JKM wrote back sorry for the delay 2 - 3 more weeks.

7/18/13 - I wrote to JKM and asked for my order to be canceled; and a full REFUND sent.7

7/25/13 - ONE WEEK later - JKM wrote expect shipment in late August.

10/30/13 - I wrote - NO MORE. SEND me my REFUND NOW!!!!!!Desired Settlement: I want a full cash or check refund.

I do NOT want a store credit. I want my $201.53

Thank you Revdex.com

Business

Response:

As the items remain on back order, JKM has cancelled the order and the credit department is now processing the request. A refund check in the amount of $197.06 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My complaint was closed on 12/4/13 with the resolution that I would receive a check for $201.53. It is now 3 weeks later and I have not received my refund. What is my next step? This company is beyond ridicules.

Thank you so much for your help,

Review: JKM has failed to provide the refund promised as resolution to Revdex.com complaint #[redacted].Desired Settlement: Immediate credit to credit card of $88.45. I would also hope they would cease their deceitful practices (see over 400 Revdex.com complaints.)

Business

Response:

After researching the complaint, JKM had notified the customer on 11/4 that the order had been cancelled and a store credit was issued. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $88.95 within 14 business days. This complaint has now been forwarded to the credit department for processing and a refund check is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is the same response they made previously to the same complaint, and did not fulfill. I will accept a completed credit card refund to resolve this complaint.

Regards,

Business

Response:

This complaint is currently in the hands of our credit department and a full refund of $88.95 will be processed within the next few days. We have been currently moving our offices over the last 2 weeks and are just slightly backlogged in all aspects of the business including credit requests. We do apologize for our performance on this order and hope you may give JKM another chance in the future as we improve our business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order on January 8 for some fabric trims. The website stated 4 to 5 weeks before they ship. After 6 weeks I contacted them through Customer Service where I was told another 2 to 3 weeks. On March 20th I contacted them again (10 1/2 weeks after I placed my order). They responded to my e-mail on March 25th and told me items would be shipped mid April. I do not beleive them especially after I see all the complaints at Revdex.com. Before filing this complaint I filed a dispute with my credit card company. Apparently they use someone in California's [redacted] account because that is how it is listed on my bill.Desired Settlement: I order the things I order because I wanted to receive them, not just pay for them and not get them. I also need them. I feel that 11 weeks for a 4 to 5 week lead time order is plenty of time for a customer to wait.

I also read the response they sent in 2012. In my experience with them there are lots of untruths in that response.

Business

Response:

JKM was in contact with the customer via email explaining the goods ordered remained on back order and were expected back in stock in mid April. The long delay was due to the fact that the [redacted] Co. was purchased by [redacted] late in 2013 and they are evaluating every item for sales value. In addition, [redacted] moved their entire operation to [redacted] the headquarters of [redacted]. As a result of this change, all shipments were suspended until mid March. They recently began operations and have a 3 to 4 week lead time before as they begin to catch up. The customer cancelled the order and issued a chargeback accepted by JKM on 3/26. We apologize for the inconvenience.

Business

Response:

We apologize that we were not able to fill your order and agree that you have every right to be upset.

Review: I ordered [redacted] the middle of June 2013 and they have not shipped it. They were supposed to ship 4 weeks after order and it has now been over 5 months. They refuse to refund my money. Every time that I have contacted them they say that it will ship at the end if the month. The end of the month comes and goes and they still haven't shipped it. This has happened 3 times.Desired Settlement: They need to refund my money because they have no clue when they are going to ship my order. I mean seriously it has been over 5 months already!

Business

Response:

JKM has been in contact with customer via email explaining the goods have been on back order and are expected back in stock within the next week. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Business

Response:

As the goods were still on back order, JKM has cancelled the order. The credit department was forwarded your request for refund status. Please note that JKM has been in the process of changing credit card processors and banks to improve our overall service long term. At this time, we are are backlogged on all transactions and we will process your refund as quickly as possible. We are only sending refund checks to you because we have closed all our past accounts and can no longer process past credit card transactions. This is a manual process and is taking more time than expected. Our goal is to get all Refund Checks out by end of next week. We appreciate your patience as we catch up on our backlog.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not received my refund check or refund on my card. I will accept your response when I receive my refund.

Regards,

Business

Response:

We apologize for the delay. A refund check will be mailed within the next 7 days. JKM has been in the process of moving our operations to a new location over the past few weeks and have fell behind in all aspects of the business. We appreciate your patience during this time.

Review: I purchased products and was charged for these products on February 12/2013 for the amount of 110.55. I have sent numerous email to them asking where my product is. The first email was on the 24th of march, on april 22 , june 3rd and lastly on june 30th. This last email they have not even responded. The others they keep saying that its on back order. My faith in them has run out. I have ordered with them over the last 4 years and the first couple were shipped in a timely manner. The last took over six weeks. I have no faith in this company any more and will not be ordering from them again.Desired Settlement: Since I believe that I will never see this product I would like a full refund.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled order and a refund check of $110.55 will be issued within 14 business days. We apologize for the inconvenience.

Review: On June 3, 20313, I ordered a product from JKM Ribbons & Trim. The order process was simple and the terms as to delivery were acceptable, but when the agreed delivery time came and went, JKM failed to honor the order. First they said it would take 4 weeks and 2 days. On July 10, I requested an order status, their reply was “…expect to ship within 2-3 weeks.” On August 4, I inquired again on the status. This time their response was, “The cords remain on back order and will be available by the late August.” On August 28, I again inquired on the status. This time they responded, “The cambridge collection cords will be available by first week in October. This is when the color you ordered is scheduled to be produced. We apologize for the extended delay and appreciate your continued patience on this order.” On September 3, I requested a refund. After waiting for over 12 weeks, this process got old. JKM replied to my request with the following, “If we cannot ship by early October, we will cancel the order. It is already in the production schedule for your order.” On October 17, I again requested a status. On October 28, JKM replied, “We have been informed that the trims will not be produced in the color you ordered. Please advise if there is another item you can use.” When I requested a full refund, JKM informed replied with “We do not normally cancel orders because all sales are final as stated in our sales policy, therefore, we only give a store credit for this exception to our policy which you can use for any new order.” After several e-mails back and forth, on October 31, 2013, JKM decided to refund my money by saying, “However, we will make an exception to our sales policy and issue a refund check to you. Please allow up to 21 business days to process this transaction.” On December 8, 2013, I requested a status of my refund. On December 9, they said the check was in processing. It's now December 24, 2013 and I have not received a refund.Desired Settlement: Refund my money for $88.14. And I'll forget the interest JKM earned on my money.

Business

Response:

After researching the complaint, JKM had notified the customer on 10/28/13 that the order had been cancelled and a store credit was issued as the goods were discontinued by the manufacturer. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $88.14 within 7 business days. This complaint has now been forwarded to the credit department for processing a refund check. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because this is the same type of response they have provided in several previous e-mails. I'm willing to wait the 7 business days, but JKM has a track record of excuses.Here's one example from JKM on 12/9/2013. "The credit department was forwarded your request for refund status. Please note that JKM has been in the process of changing credit card processors and banks to improve our overall service long term. At this time, we are are backlogged on all transactions and we will process your refund as quickly as possible. We can only send refund checks to you because we have closed all our past accounts and can no longer process past credit card transactions through our previous processor. This is a manual process and takes more time than expected. We appreciate your patience as we catch up on our backlog which should be completed within about 1 week."If JKM had refunded my money back in Dec like they promised I would have never involved the Revdex.com. However, after so many unfulfilled promises, I can't accept their response until I cash the check. I'll wait the 7 business days and see whether they will uphold their latest promise. This is such a sad situation.

Regards,

Business

Response:

This complaint is currently in the hands of our credit department and a full refund of $88.14 will be processed within the next few days. We have been currently moving our offices over the last 2 weeks and are just slightly backlogged in all aspects of the business including credit requests. We do apologize for our performance on this order and hope you may give JKM another chance in the future as we improve our business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.After many months of back and forth e-mails and involving the Revdex.com, I finally received my refund. Thank you Revdex.com for your involvement in resolving this complaint.

Regards,

Review: I placed an order for sewing supplies - specifically double fold extra wide bias tape. the order was placed on Jan 6, 2013 - more than 14 months ago. The total of the order was $116.91 which included the shipping costs. They charged my discover card on Jan 7, 2013. After several weeks of not receiving the order I emailed customer service on numerous occasions. I was told many reasons but mostly that the manufacturer had back orders. Recently I asked for a refund and they just tell me it should be "soon". When I asked why they keep telling me different reasons, they tell me they are not even though I have emails showing them telling me different reasons. If they could provide the product within the next 2-4 weeks, I would be happy but otherwise I want a refund whcih they simply wont give me.

oder [redacted]Desired Settlement: first preference is to receive my order but I don't believe they have the product. if that's the case I would like a refund

Business

Response:

[redacted]. was purchased by [redacted] late in 2013 which is why it is taking so long to produce the product you ordered because they are evaluating every item for sales value. In addition, Wrights moved their entire operation to Illinois, the headquarters of [redacted]. As a result of this change, all shipments have been suspended until mid March. They recently began operations and have a 3 to 4 week lead time before they begin to catch up. We are hoping to ship your order in mid April. Otherwise, we will cancel the order and issue a complete refund. We apologize for the delay.

Review: On November 5, 2013, I placed an order with JKM Ribbons and Trim. I ordered 900 embroidered stars for Sunview Elementary School's Star Reader Program that we run through our PTA. We award the students each month, and there are approximately 350 students, and we were going to need the stars for the remainder of the year. I paid through Paypal on November 5, 2013. I was concerned when I hadn't gotten a shipping confirmation email and emailed the company to find out the status of my order. I emailed them on November 15, 2013, thinking that it would be plenty of time. I was told through the email that it would take 4 weeks before they ship from the November 5, 2013 date. I was fine with that. I waited through the holidays, and emailed them AGAIN on January 18, 2014, and was told through their email

"Please excuse our late response. We have been closed for the holidays to 1/6/14 followed by two weeks to move our offices. We are responding to our emails as quickly as possible.

The 2 ½” star appliques have been on back order. We have to wait for enough sales for a minimum production order and we expect to ship by first week in March the latest. We apologize for the extended delay and appreciate your continued patience on this order. "

I was NOT made aware that I would have to wait until others placed orders for the same items that I was in need of before they could get a "production order" together. By the 1st week of March, I will be out of my remaining stars which is why I placed the order early, so I wouldn't have to worry about running out of stars in the middle of the year!

Looking at all of the complaints, I also see that it takes a long time to receive a refund. I am going to be talking with my PTA Treasurer, who keeps our PTA CC# with her, and have her initiate a chargeback. I am not willing to put our PTA money on hold while this company does what it chooses. I have again emailed them today, February 1, 2014 and told them I want my order cancelled.Desired Settlement: I would like to receive a CC# refund ASAP, and my order cancelled. I will not be doing business with this company ever again. The person in charge of our Star Reader Program had used them in the past and were satisfied, but I am not satisfied at all.

Business

Response:

For over 16 years, JKM has serviced a variety of markets from www.jkmribbon.com, our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a Google update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. Since your refund has not been completed yet, we will apply a 5% increase to your refund of $332.98 and send you equal monthly payments of$87.41 over the next four months starting this month. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:JKM Products Corporation has stated that they had "code" problems. In every email that I have received, I have not heard of this problem at all. I was told that there weren't enough OTHER orders for what I needed to actually place the order.This company happily took my $332.98 on November 5, 2013, and I am not willing to wait 4 months to receive my refund. Our PTA treasurer has initiated a charge back through the bank and PayPal is cooperating. I have never heard of having to wait 4 months to receive a refund on a cancelled order. Even a 5% increase is not enough to make me want to do business ever with this company. All I wish to have is our TOTAL REFUND DUE of $332.98.

Regards,

Business

Response:

JKM has begun the refund process thru Paypal with the first credit of $87.41.Payment Sent (Unique Transaction ID # [redacted]

Sent to:[redacted] (The recipient of this payment is Unregistered)Email:[redacted]Amount sent:

Review: I placed an order with JKM in July 2013. I have contacted the company via email and phone several times asking about my order. I have rec'd email notification that my order is on backorder. However, it's always "next week." I have asked for a refund and have received no further information from the company. This is theft.Desired Settlement: Immediate delivery of the ordered product or a full refund.

Business

Response:

JKM has been in contact with customer via email on 9/24 explaining the goods have been on back order and are expected back in stock towards the middle/end of October. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This issue has definitely not been resolved. I missed your email regarding this issue. These people are crooks - that is why they request payment through [redacted]. As I am in [redacted] I cannot file a police report and I'm confident they don't take orders from ** customers (or maybe they deliver those). This business should be subject to a criminal investigation.

Regards,

Business

Response:

The item our customer ordered remains on back order as our manufacturer has delayed their production schedule for this particular twisted cord in this color. The manufacturer, [redacted]part of [redacted]) has recently been purchased by [redacted] and has begun to relocate their entire warehousing and production services to [redacted] As a result, they have depleted inventory levels and back-logged production schedules. JKM has cancelled the order and the credit department is now processing the request. A refund check in the amount of [redacted] will be issued within 7 business days. We apologize for the inconvenience

Review: Order placed 3/30/2013. Debit Card Charged 4/02/2013 for $105.40. No goods sent. Called in June, ("taking time") Cancelled 7/1/2013. No refund or goods. 8/8/2013 emailed me after I contacted saying my order "had not been cancelled properly from their system" so no refund was issued. They are backlogged, but refund check will arrive in 7-10 days. No refund. 9/03/2013 called and left 2 messages, no return calls.Desired Settlement: My debit card was processed by JKM Products on 4/2/2013. No goods provided. Now, by 9/3/2013 refund must be forthcoming.

Business

Response:

JKM notified customer via email on 8/7 that order was canceled and a refund check in the amount of $105.40 was issued on 9/11/13. We apologize for the inconvenience.

Review: I placed an order on April 29th, 2013, for 26 145-yard rolls of bias tape. I received 10 rolls on July 8, 2013 with a notice that the rest was on back order and would follow. Since then I have heard nothing from JKM. I've emailed twice in the last week and they have failed to respond. This is typical of their non-communication with me. I've also called and left a message on their phone, again with no response.Desired Settlement: I'd either like the the rest of my order shipped within one week of today (August 16, 2013) or the balance of my money refunded ($606.02).

Business

Response:

JKM has been in contact with the customer via email and explained that the raw materials are now back in stock and we are in the midst of manufacturing the final product. This back order will ship complete towards the middle of next week (8/28, 8/29). We apologize for the delay.

Business

Response:

The balance of our customer's order was shipped complete via [redacted] on 8/30/13. We apologize for the delay!

Review: JKM recieved my order May 12, 2014. They said it would be shipped within 4-5 weeks. I sent them an email on the 5 week date to let them know I was going to contact you.

This is the 3rd time I've tried to order from them in about two years. The first one I cancelled after about 6 months of waiting. The second time I waited 3-4 months then filed a complaint with Revdex.com and got a refund. I told JKM I wasn't going to be as patient this time which is why I'm filing a complaint with you now.Desired Settlement: I would like my order sent to me as soon as possible.

Business

Response:

At the time the order was placed on 5/13, JKM informed the customer that it will take approximately 4-5 weeks before the order will be filled due to our manufacturer's production schedule. Currently the items ordered are on back order, with an expected ship date of Mid July. Once the goods become available, we will ship the order immediately. We appreciate the customer's patience and understanding.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is the 3rd time I've tried ordering from them. They tell me the same thing over and over. We will ship in 3 weeks. That 3 weeks comes and goes, comes and goes. I have yet to get a product from them. These trims I order are staples in the fabric store, so I don't see why it takes so long. If it's not in stock then it shouldn't be on the website!

Regards,

Business

Response:

JKM ships approx. 85% of our orders on time which is an excellent shipping rate in this business. However, 15% represents a large number of orders and products due to the extensive number of products (over 100,000) we supply and the over 125,000 customers we have serviced processing tens of thousands of transactions annually. This can result in a large number of orders on delay or on back order. Most of our customers understand back orders and delays in our business which has increased due to the soft economy and suppliers keeping inventory at a minimum and producing based on demand. We take backorders seriously and do our best to get them produced and shipped as quickly as possible. We hope this helps you understand our capabilities and limitations.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an online order on 8/7/2014, it too until a week after 9/26/2014 to receive. Once I received the product, it was inferior product. I had been waiting for this order to produce product for sale with my own business. I had been able to find a much better product and have it shipped in the time I was waiting for this to arrive. There is a customer service phone number, however it ONLY directs you to the customer service email with is monitored by, what seems to be a computer generated response of:Aug 28, 2014EMAIL CONFIRMATION - ORDER RECEIVED AT JKM RIBBON & TRIMS Hi [redacted] Thank you for order [redacted] The total is $ 124.24 + $ .00 Tax + $ 15.53 s & h via [redacted] the shipment method you selected. It takes about 3 - 4 Weeks before we ship + approx. 4 day(s) to get to your area.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Sept 12Hi, Thank you for the inquiry. We apologize for the delay but our custom bias tape production is backlogged due to heavy demand. Our favorable pricing and ability to ship single spools of bulk tapes is causing high demand and the backlog. We expect to ship by late September and we appreciate your patience. We hope this will work for you.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Sep 15, 2014Hi, Thank you for the inquiry. We will respond within 5 business days by email. We are backlogged on email inquiries for projects due to the number of customers we service.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Sep 15, 2014Hi, Thank you for the inquiry. We are a non stocking distributor and we produce orders in batches to keep costs down and provide the lowest possible prices to our customers and our suppliers ship when we have about 95% complete. We do not have any items at this time. The best we can do is ship by end of September the complete order. We apologize for the delay. If you cannot wait we understand and we can cancel the order. Please advise how you would like to proceed. We hope you can give us one more opportunity to fill the oDesired Settlement: Items numbered [redacted] valued 17.33, 17.33, and 20.50 respectively. You had my money from this order for over a month and a half before the shipment, from 8/7/2014 until 9/26/2014.I was able to order, receive and use a much superior product elsewhere for nearly the same costs. This company does nothing but give you delays and excuses. I have been offered a refund of my gold membership of 14.95 but that is all, considering I will never order again.

Business

Response:

The customer ordered on 8/7/14 and we expected to ship within approx. 4 weeks. The goods were on back order and the customer agreed to wait to end September for the goods to be shipped. The customer inquired on 9/29/14 by email whether the goods shipped and JKM responded the order was shipped on 9/26/14 in the time frame we stated the goods would come of back order. The customer received the goods by first week in October. In our sales policy we state the following regarding returns.

6. Return Policy

All JKM SALES ARE FINAL. THIS INCLUDES RIBBON, TRIMS & ALL OTHER PRODUCTS ON OUR WEB SITE.

The colors of any ribbon, trim or other product on this web site compared to actual product may vary depending on computer hardware and software used to view the product, and ribbon dye lot variations. JKM is not responsible for colors not matching the intended use and does not accept returns on this basis. If the ribbon, trim or other product is defective, please email [redacted] with details within 5 days of receipt of the product to obtain a defective product return authorization number. NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER from JKM. OurAll Sales Final Policy is necessary to maintain low minimum orders at wholesale prices in support of our customer base. We do not make any exceptions because of the number of orders we process which would force us to raise prices and minimum orders to provide a return/exchange service. We hope you can appreciate the need for this policy.

The customer notified JKM that the product was "poor quality" over 3 weeks after receipt of the goods and requested we take a return and also issue a credit for a gold club membership of $14.95. For over 5 years, JKM has been shipping hundreds of thousands of yards of this high quality bias tape and has received only great reviews on this product over these years. We have never received a complaint on this product quality since it is the best on the market and is made in the USA.

The customer did not notify JKM about any quality issues in accordance with our sales policy and all our sales show this product was of the highest quality and we will not accept a return of these goods. We did issue a refund to the customer's credit card of $14.95 and canceled the gold club membership. There is no further action required on this complaint.

Review: I ordered merchandise from this seller in October of 2013 in the amount of $101.23 and their confirmation of the order stated a 4 week delivery. On 12/16 I inquired as to the status of the order and they responded my items would ship in 2-3 weeks. On 1/7/14 I had not received the items so I requested the order be cancelled and give me a full refund. On 1/8 they sent an email saying the items would be sent in early February. I responded the same day and told them I wanted the order cancelled again. They responded on 1/9 that they cancelled my order and to allow 21 days to process my refund. On 2/12 In inquired again as I had not received my refund. On 2/21 they responded that I had a store credit.

Given this company's failure to process an order and their failure to process a refund, I will not be placing another order with them and request your assistance in obtaining my money back in the amount of $101.23. This payment was processed through [redacted] but this company drags their feet long enough that over 45 days pass and I don't get their buyer protection. I think they deliberately do this so they can take their customer's money. Please help me. Thank you, [redacted]Desired Settlement: I desire a full refund either through [redacted] or direct check. Thank you

Business

Response:

After researching the complaint, JKM had notified the customer on 2/21 that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $101.23 within 21 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company had told me before that I would get a refund within 21 days so if I have not received the refund in that time, I will reopen the complaint.

Regards,