JKM Products Corporation

Review: I ordered 7 boxes of cording from them on the 29th of March. They told me after that it would be 4 weeks until I got my piping. I told them I would like a refund then because I did not have time to wait that long. They told me they did not offer refunds. I was not thrilled , but I have been waiting. I have contacted them several times and they say it will be longer. It has now been almost three months and I still do not have it. They said it will be mid july. This is very frustrating and I just want my money back or to get my piping. They should not sell things that they can not get. I'm worried I have just been scammed and I will never get my money or piping.Desired Settlement: I want my piping or a refund. Either works for me. Then I can repurchase piping if that is what I need to do .

Business

Response:

JKM has been in contact with customer via email on 6/21 explaining the goods have been on back order and are expected back in stock towards the middle of July. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:At this point I just want a refund. It has been months. They said it would be 4 weeks and it is months past that. I understand there can be delays, but this is ridiculous.

Regards,

Business

Response:

Per our customer's request, JKM has canceled the order. We have forwarded this order to our credit department and a refund check in the amount of $123.62 will be issued within 10-14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a product online from JKM ribbon. There was no obvious message alerting me that my order my take months to ship. JKM promptly charged my credit card for the full amount of the order - which have not received after months.

I was emailed and told that I would receive another email in one day to notify me of an expected delivery date. I never received that email. Three weeks later, I emailed to check on the status of my order. The company claimed they'd informed me that delivery would take "four weeks plus three days" (in the email that never came).

Several weeks after that, I again inquired after my order. They told me the item was backordered for another four weeks. I asked them to cancel the order, and a a few days later, the company confirmed that they'd cancelled my order. 10 days later (this was now a few months since the original order), my credit card had not been refunded.

I asked the company to refund me, and they told me they would only offer store credit, adding:

"This is the policy when orders are canceled due to being on back order and not discontinued since all JKM sales are final. Since no date was specified, we would normally keep the order open until we were able to ship as noted in our sales policy, however, we canceled it to support your request."

This is a great way to run out the clock on credit cards' 90-day dispute window, so eventually most customers have no recourse whatsoever. Their policy statement gives the company a blank check to never deliver, and never refund.

Luckily, the estimated delivery date (though not the original order date) was still inside my credit card's 90-day dispute window. I have filed a dispute against JKM Ribbon.

This company is also hard to get answers from. It took a few days before each of my emails was answered, and as I mentioned, they claimed to have sent me information which I never received. If you try to call their office, a recording tells you to email instead.Desired Settlement: Refund of original order amount, and an apology

Business

Response:

JKM

notified customer via email that the items remained on back order and issued a store credit to be used on any new order, as is noted in our sales policy. The customer initiated a chargeback with their

credit card processor that JKM has accepted, as we understand the customer does not prefer the store credit on file. The customer's monies have been refunded in full. We apologize for any inconvenience this has caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for $947 in March 2014 (over a year ago) for items listed on the JKM ribbon web-site. They stalled for months and months, stating they were on back-order, until it was beyond the time-frame listed to receive a refund via my bank.

JKM refuses to refund the payment because they claim I did not specify a date the items needed to be received by. I have since placed another order with them in March 2015 using the credit on my account they gave me. I did state a date needed by and gave them 6 weeks to fulfill the order. It has now been 3 months and they still have not fulfilled the order and it's obvious after 14 months that they will NEVER be able to fill this order, and yet, they also refuse to refund my payment and have stolen nearly $1000 from me with no product delivery.Desired Settlement: JKM Ribbon should refund my entire payment placed in March 2014 as they are not, and will not, EVER be able to fill this order.

Business

Response:

JKM has been in contact with the customer via the following email trail and have come to a settlement:On May 11, 2015, at 1:10 PM, JKM Ribbon & Trims [redacted] wrote:Hi, Thank you for the response. We want you to know we have no intention of taking your money. There are 3 options we would like to offer you.First, we already put a credit on file for you that you can access with coupon code [redacted] for $947.94 for any new order without any expiration date. Second, if you want us to get the products for you, we can have them shipped by mid June. We have checked with the supplier and they will be available by then.Third, if you have another trim(s) you can use, let us know and we will expedite getting them for you.Fourth, we are willing to make an exception to our sales policy and we will issue a refund to you in a six month payment plan starting this month. Please let us know if one of these options work for you. Customer Service[redacted]"Serving our Customers for 18 YearsFor a fast response, JKM appreciates your email.From: [redacted] Sent: Tuesday, May 12, 2015 11:59To: JKM Ribbon & TrimsSubject: Re: Order Confirmation - JKM Ribbon & Trims Thank you for your response. I would like option 4, a full refund from you on a 6-month payment plan.Please send me details of the dates and amounts of the deposits. Thank you,[redacted]From: JKM Ribbon & Trims [[redacted] Sent: Friday, May 15, 2015 02:49To: '[redacted]Subject: RE: Order Confirmation - JKM Ribbon & Trims Hi, Thank you for the response. We will implement the payment plan option and we will begin sending checks in June approx. the 3rd week in the month. At any time, you can use the balance toward another order. Customer Service[redacted]"Serving our Customers for 18 YearsFor a fast response, JKM appreciates your email.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me. However, I would like to keep this case open until the business has made good on their claim and completed all payments for the 6 month period, starting in June. They originally stated they would start in May and they have already pushed it back by 6 weeks for the first payment. Considering their history of continually delaying delivery of my product for 14 months now, I do not have faith they will complete all payments in the time-frame stated.

Regards,

Review: Ordered over $150.00 of product from them and it has not been delivered. I have emailed numerous times and they keep saying it will be sent with next mailings but so far nothingDesired Settlement: or my money back. They cashed my check

Business

Response:

We apologize for the delay on this order. We put this order in our hold section when the ribbons were on back order and inadvertently did not continue the process properly. This was our error and was compounded by our move to new offices where we “lost” orders in cyberspace setting up our computers. We put your order back into process and we will ship by the end of August as we reduce our backlog and catch up on orders. Again, we apologize for the error and we thank you for being so patient. This is not our usual way of doing business as you know since you have ordered from us in the past.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On Oct. 13, 2013 I ordered some loop fringe totaling $123.23. I was told it would be 4 weeks + 3 days to get my shipment. I was told that due to some construction on the payment processing site, I should pay via [redacted]; which I did. 10/17/13 I received an e-mail from JKM that said my order was in process. I was told 12/06/13 that the fringe was on backorder but expected to ship in 2-3 weeks. On 1/7/2014 JKM stated the fringe remained on backorder and will be available by late January. I asked if the blue fringe color was in stock and we could do an even exchange; but I was told they had nothing in stock and the blue fringe would be 3-4 weeks to ship. I requested a refund check as the fringe had not been made yet. 5/16/2014 JKM said they couldn't get the trim until late June. 6/19/14 JKM said the company that made the fringe was bought by a different company in 2013 therefore the fringe would shipped in late July. Responding to my e-mail inquiary on 7/9/14 JKM stated the trim wouldn't be sent until August. In a 7/9/2014 e-mail at 1:27 pm JKM stated "If we cannot ship in August, we will issue a refund to you" But, on 10/13/14 JKM stated the order was cancelled and my $123.23 was on file for a store credit. Repeated e-mails to JKM were sent asking for my refund. On 10/22/14 JKM said they would issue me a"refund of $123.23 in 4 equal monthly payments over the next 4 months". A reply from JKM 12/8/14 said to expect the first check by the end of the month. I e-mailed them every month since then asking where my refund check is. I got an excuse that they had a website problem but I still had a credit on file as of 5/4/2015. I have not received ANY e-mails from JKM Ribbon since the e-mail of 5/4/15. I have copies of the correspondence with JKM since my initial order if you want any more informationDesired Settlement: I want the refund of $123.23 in one check--not 4 checks.

Business

Response:

JKM has been in contact with the customer via email:Hi [redacted]Thank you for the inquiry. We apologize for not sending your refund by 6/30/15. Due to severe storm on June 23rd our power was interrupted for 4 days. As a result from the ongoing repairs from the storm, we came to find our computers and files were damaged. Therefore we are manually researching customer's inquiries.Refund check #[redacted] in the amount of $123.23 is being processed and scheduled to be mailed tomorrow. We apologize for delay and appreciate your patience.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email.Hi [redacted]Thank you for the inquiry. We apologize for not sending your refund by 6/30/15. Due to severe storm on June 23rd our power was interrupted for 4 days. As a result from the ongoing repairs from the storm, we came to find our computers and files were damaged. Therefore we are manually researching customer's inquiries.Refund check #[redacted] in the amount of $123.23 is being processed and scheduled to be mailed tomorrow.We apologize for delay and appreciate your patience.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email.

Review: On Dec. 5,2013 I ordered a trim expecting to wait the 2-4 weeks for the trim to come in. Late Jan. 2014 I emailed JKM as to the status of the order I was given a new date for arrival. This happened several times ,I was given countless dates as to the arrival of this trim I finally requested a refund. My order was cancelled June 27th and I have yet to receive my refund. Money that they have had since Dec. 5, 2013. I have emailed them several times and I get no response to my emails. My order # is [redacted] and the amount of my refund is $48.56. My client no longer wants this trim and is as I am tired of being told it is coming in as I am.

Business

Response:

As the items remained on back order, JKM cancelled the order and issued a full refund of $48.56 via Paypal on 7/8/14. We apologize for the inconvenience.Payment Sent (Unique Transaction ID # [redacted]Sent to:[redacted] (The recipient of this payment is Verified)Email:[redacted]

Amount sent:-$48.56 USDFee amount:$0.00 USDNet amount:-$48.56 USDDate:Jul 8, 2014Time:18:41:54 EDTStatus: Completed

Review: I ordered and paid for trim on Feb 27 that I have not received. I have emailed several times only to get the run-around about manufacturer's scheduling. I know there is no backorder since I have seen and purchased the exact same item in stores and on the internet so I could meet my client deadlines. They have not honored their own shipping dates and I have asked for the order to be canceled and refunded. They just gave me a new shipping date for the end of July. I no longer trust this company and will not do business with them again. I just want a refund.

Business

Response:

As the items currently remain on back order and after reviewing complaint and the customer's desired settlement, JKM has canceled the order and a refund check of $72.95 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In November of 2014 I placed a ~$140 order with JKM Ribbon - my card was charged immediately - but I received an email that stated I would receive the items in 3-4 weeks. I did not receive the items, and 6 weeks later followed up with an email. I received what I now know to be a standard email exchange - an excuse for a delayed response (holidays, weather etc.), with an “expected” date of 4 weeks in the future. Each time the new “expected” date passed, I had to contact JKM Ribbon and received the same excuse-and-delay emails.

After further email exchanges where I explained that JKM Ribbon had in essence held my money hostage for over half a year the company agreed to refund my money. This email exchange was in July of 2015 promising a refund by the end of August. In September I followed up and was again put through the hoops of delayed response and future “expected” dates. At the end September (after again following up) I received an email that stated there would be a credit posted to my card in 21 days. After six weeks with no refund, I followed up with yet another email. This week (end of November) after more than a year has passed, I was offered a “repayment” plan by JKM ribbon - starting in a month (highly unlikely), for three months.

Of course, now digging a little further into JKM Ribbon it appears they have very few satisfied customers - most like me - appear to have their money taken with no product ever shipped and many list the same experience as mine (including being offered a repayment plan that never occurs). I of course, am at fault for trusting this company and should have disputed the charges as soon as this nonsense started. The Revdex.com gives JKM Ribbon an “F” - which is bad in the business sense - but quite frankly I cannot see how what they are doing is legal. I doubt that JKM Ribbon has ever actually sold the product I bought and wonder how many other products they have advertised and “sold” are actually sent.Desired Settlement: Simply to receive a full refund.

Business

Response:

This order was expected to ship in approx. 4 weeks from the

date of the order. However, since the customer ordered 18 single spools of different

items, a number of them have been on back order due to low demand. We are a non stocking distributor and we produce

orders in batches to keep costs down and provide the lowest possible prices to

our customers and our suppliers’ ship when we have about 95% complete. Our

suppliers produce products when there is enough sales to a minimum production

run. When a customer orders a large number of items but only one of each item

which is a very small quantity, this puts a special demand on our ability to

supply timely when each product is different. In a series of emails to the customer, we explained this

situation and asked the customer if they wanted to wait for production or

cancel the order. The customer asked to wait for the product on multiple

occasions. Finally, the customer decided they could not wait any longer and the

order was canceled. JKM typically gives a full store credit for a canceled

order but the customer requested a full refund. We agreed to the full refund of

$139.18 over 3 payments starting in October 2015 when the order was finally

canceled. We could not start the payments until December and we have offered

and the customer has accepted in a 12/5/15 email, a 5% increase in the refund

for a total of $146.13 at $48.71 per month on the following schedule.Three checks will be mailed as follows:The first postmarked between December 25th and December 31st

2015The second postmarked between January 25th and

January 31st 2016The third postmarked between February 23rd and February

29th 2016We apologize for the delay on this order but we cannot

control production schedules of certain products that take extended periods of

time before we can ship. We did give the customer the opportunity to cancel the

order. We will make the payments as

planned which will resolve this complaint. There is no further action required

by JKM.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: May I wait to accept the response until JKM ribbon has actually completed the resolution they propose? My prior history with this company indicates that they do not always manage to complete the solutions they suggest.

Regards,

Review: placed an order 10/18/13 for ribbon. still haven't received when inquired about it..said product isn't in stock...will be soon. I let another month go by...inquiry again..not in stock. ask for credit card refund...they said that's not their policy only credit...took the credit. reordered again.by then prices had gone up cost me additional $13.48 still no ribbon as of 7/7/14 inquired at end of june...they said should be shipped early july inquired last week to see if shipped ...no responseDesired Settlement: delivery of order or full refund to my credit card

Business

Response:

The customer had a credit on file with JKM Ribbon & Trims and applied it to this new order. The product ordered on the new order has been on back order. We have been in contact with the customer and they have agreed to delivery of the order by end of July otherwise we will issue a full refund. We appreciate the customer's patience and understanding.

Consumer

Response:

Review: [redacted]I am rejecting this response because:they have promised delivery several times in the past ... almost 9 months of promises .but never delivered...so I will take the full refund.Regards,[redacted]

Business

Response:

The order was shipped complete on 7/18 via [redacted] tracking# [redacted]. Thank you for your patience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I placed a order on August 21 2013, was never told item was on back order. I inquired on it on Sept 4th and was told it was shipping in 4 weeks. since than I have gotten the same response. " It is shipping in 2-4 weeks. I requested a refund last month and have not heard back from them. Now it is past [redacted]ls deadline to file a complaint.Desired Settlement: I would prefer a refund. With all the complaints this company has can't somebody shut them down? I sure wish I would have checked before I did business with them. I have never had this problem before.

Business

Response:

After researching the complaint, JKM has cancelled the order as the goods remain on back order. A full credit was processed via [redacted] We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Our company placed an order for an assortment of trims on 3/6/13 that totaled $2,669.03. We have ordered from this company for several years and the delivery is always very slow but this is the longest we have ever had to wait. They have a phone number listed on their web site that they will not answer stating the you need to email for inquiries about web placed orders. They do not respond in a timely manner. I have send emails monthly checking on the order or asking for a refund if they are not able to get the products to ship. The only email I received was on 7/19/13 that stated because we ordered different colors and styles they were waiting to restock these colors and the entire order would ship by the second week of August. I have sent emails weekly requesting an update on the order with no response.Desired Settlement: Either send the product or refund the money for the sale.

Business

Response:

JKM has been in contact with the customer via email and on 10/1 explained we will have the goods in stock to ship by the end of October. The email we sent read:

"We are frustrated by this order but we produce orders in batches to keep costs down and provide the lowest possible prices to our customers. We are waiting for a number of colors to be restocked. We are scheduled to ship by end of this month the latest. We thank you for being patient."

We apologize for the delay.

Business

Response:

JKM has been in contact with the customer via email and on 10/1 explained we will have the goods in stock to ship by the end of October. The email we sent read:

"We are frustrated by this order but we produce orders in batches to keep costs down and provide the lowest possible prices to our customers. We are waiting for a number of colors to be restocked. We are scheduled to ship by end of this month the latest. We thank you for being patient."

We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for ribbon on June 24, 2013 and my Visa account was charged on June 27, for $43.43. My confirmation notice stated that my shipment would arrive in 3 weeks. I notified customer service that their policy didn't state the long period for shipment and I needed the ribbon in 12 days. They replied that they would expedite my order and it would ship in 4-5 business days. I never received the ribbon and cancelled my order on August 1st and asked that my account be credited. I received confirmation on the cancellation. On August 14, I had not received a credit so wrote to customer service again. They repolied Aug. 20th stating they were receiving a high volume of inquiries and if my credit was not complete they would process the transaction within 14 days. Sept. 10th I wrote again as there was still no resolution. Sept. 11. I received an email stating that JKM was in the process of changing credit card processors and banks and they could only send checks now. They said this would be taken care of in a week. September 30, I emailed regarding my refund. Oct. 4, they said they would check with their credit department and this should be resolved within another 5 or 6 days. Oct. 15, still no refund so emailed again. Oct. 16, I received an email reply saying that they don't normally cancel orders and continue with them until they are filled. They stated since the order was cancelled, I couldn't get a refund only a store credit. I replied stating I had several emails from them saying they were going to refund the money. They replied that same day, Oct. 16, and said they wanted me to be happy and they would send a check within 21 days. Today is Nov. 20 and still no refund.Desired Settlement: I want my $43.43.

Business

Response:

JKM has been in the process of changing credit card processors and banks to improve our overall service long term. At this time, we have been backlogged on all transactions and are processing refunds as quickly as possible. We are only sending refund checks to you because we have closed all our past accounts and can no longer process past credit card transactions. This is a manual process and has taken more time than expected. A money order was issued for $43.43 and mailed on 11/26. We appreciated your patience during our update.

Review: I originally ordered ribbon from this company on 1/25/12 - did not receive anything, e-mailed their customer service department several times and finally received about half of what I ordered in December of 2012 - shipped by them on 12/17/12. When I received, the partial order after waiting for 10 months, and having them increase the price and the shipping charges on what I had ordered, I again emailed and asked that the credit balance on my account be refunded. I did not hear anything, and in May of 2013 I again requested a refund, was told that they do not issue refunds, but that I had a credit of 87.16 with them. So, on May 29, 2013, I reordered a different, commonly used item that I thought I would be able to get from them easily - I used the credit and a additional $88.15. This order was #[redacted], and it is now almost a year and a half later, and when I contact them, they tell me that it will be shipped in the next 30 days, but that does not happen. I wish to have the money refunded.Desired Settlement: Refund of the money that they have had for almost a year and a half.

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our website. In order to accommodate this customer in light of the company problems, we will implement a payment plan over 3 months including 5% interest ($61.34 per month, ) starting by end of December 2014 to give this customer a full refund. We apologize for the inconvenience. The customer filed 2 consecutive complaints on the same issue and one should be disregarded although we are responding to both.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hello again - I received partial payment from JKM Products Corporation dated March 6, 2015 in the amount of $92.04, with the balance of $92.04 promised in April - now it is nearly the end of May, and they have not sent the balance. [redacted]

Review: On November 13, 2013 I ordered 4 spools of pastic waterproof ribbon from JKM Ribbon. They wanted payment by [redacted] which I did for $42.75.

On Dec 12, 2013 they sent an email saying they expected to ship the ribbon in 2 weeks.

ON December 29, 2013 I emailed them saying they had been paid by [redacted] and where was my ribbon

On Dec 30, 2013 they sent an email saying they would ship the 3rd week in January.

On January 27, 2014 I sent them an email asking them to refund my money if they could not send the ribbon

On January 30 they responded to my email saying they would respond in 5 business day. They did not respond at all.

On February 11 I left a message on their phone and sent a email telling them it had been 3 months since I ordered, they had been paid by [redacted] and I have not received the ribbon. Also said if we did not resolve this issue in a couple days I would contact the Revdex.com and the [redacted] of [redacted].

On February 12, they emailed that they had cancelled the order but no mention of a refund,

I have numerous times let messages on their phone but they do not return callsDesired Settlement: Refund my $42.75

Business

Response:

After researching the complaint, JKM had notified the customer on 2/12 that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $42.75 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because this company has not actually refunded my money. Based on their past performance I am very skeptical that they will not actually refund the money.. When I have the money in my possession then I will consider the matter closed.

Regards,

Business

Response:

JKM processed a full refund of $42.75 thru [redacted] on 3/6. We apologize for the inconvenience.

Review: I placed an order for ribbon on 9/20/2013 totaling $190.13 (after discounts). I received a same day confirmation stating my order would take approximately 4 weeks to arrive.

On 9/22/2013 I received an email from the company stating, "were in the midst of doing construction on our payment processing operation and the credit card authorization transaction for your order was voided" and requesting I pay the [redacted] invoice they would send. I paid the received invoice on 9/26/13.

On 11/4/13 I sent an inquiry of my order status and their same day reply stated my items would ship in an additional 2-3 weeks.

On 11/27/13 I sent another inquiry of my order status and was told the items were still back ordered and, "If you cannot wait we understand and we can cancel the order. Please advise how you would like to proceed."

On 11/30/13 I sent an email saying, "If it is not possible to split the order and ship what is currently available, I wish to cancel my order and have the money returned via [redacted]." There was no reply.

On 1/09/14 I sent another email requesting they cancel my order and refund my money. On 1/13 their reply stated that my order would ship in early February and again said, "If you cannot wait we understand and we can cancel the order" I immediately replied requesting again they cancel my order. I never received a reply.

On 2/22/14 I again sent them an email requesting they refund my money and telling them I would be reporting them here.

I ordered from this company back in 2005/6 without issue. I am very disappointed in their customer service and their implicit refusal to issue a refund on goods I ordered

155 days ago.Desired Settlement: I would like my money refunded.

Business

Response:

For over 16 years, JKM has serviced a variety of markets from [redacted] our wholesale website supplying ribbons and trims to our customers. However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We have cancelled your order and issued a store credit, however after reviewing the complaint you would like a refund. Since your refund has not been completed yet, we will apply a 5% increase to your refund of $190.10 and send you equal monthly payments of$49.90 over the next four months starting March. We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered ribbons back in early April using a credit from a previous order that they could not fill. I was told to expect delivery in 5 - 6 weeks. It has been almost 6 months with no word from this company. I e-mailed them and they said the order was on "back-order" and that I could order something else but not receive a refund. I believe this company is a giant scam.Desired Settlement: I want a refund. Apparently they do not have this product and plan on keeping my money without ever shipping me anything.

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM processed a full refund via check#[redacted] of $41.58 on 9/24/14. We apologize for the inconvenience.

Review: I placed an order on June 21, 2013, was told that it would ship in 3 weeks and it still has not shipped. After 8 months I would like a refund on this order. I was told they could offer a store credit which is unacceptable.Desired Settlement: I would like a traceable ship date before the end of February (I have been told that it would ship before the end of the month) or my money refunded in full.

Business

Response:

JKM shipped this order on 2/28/14 via [redacted], tracking# [redacted] as the items arrived back in stock. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I did not receive exactly what I ordered, but I won't further the complaint as I received most of my order and an item that was comparable to what I had ordered but didn't receive. I suspect I would not have yet received this order had I not lodged a complaint. I was never able to get any definitive ship date until I went through the Revdex.com despite asking and waiting patiently for 8 months for this order to ship.Thank you for finally sending my order. The ribbon is beautiful.

Regards,

Review: I placed an order on their website on 8/28/2013 for $41.53 + $16.06 S+H.They replied via email that it would take 4 weeks +4days to get me the product.I then received an email stating that "Due to a

construction problem in our payment processing operation" they had voided my credit card transaction and sent a link for me to pay through [redacted]. They also called my home several times to inform me of this. I paid the new invoice through [redacted] on 9/22/13. I contacted them again on 11/4/13 because I had received no information about the status of my order. They responded by telling me that the piping that I ordered would be available by the third week in November.I emailed again on 1/15/2014 and stated that I never received my order and would like the product or a refund.They emailed back and said I would be refunded my money in 7 days. Today is 2/7/14 and I have still never received a refund even after I informed them I would be making a complaint with the Revdex.com if I did not get one. I have tried to dispute the payment through [redacted], but because it has been more than 45 days since the payment occurred, they said they could not do anything. I've tried to reach JKM on the phone and there is no way to speak to an actual person. It just directs me to an email.Desired Settlement: I would like to get my money back or receive the products I ordered. I would like JKM Ribbon and Trim to have a phone number where I can talk to an actual person.

Business

Response:

JKM had notified the customer on 1/15 that the order had been cancelled and a credit will be issued within 21 business days. Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT rather than a refund. JKM has cancelled the STORE CREDIT and will issue a full refund within the next 7 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience and our error. Thank You!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I actually receive a refund within 7 days.

Regards,

Review: I placed an order with this company in November of 2013. I should have realized something was suspicious when they canceled my credit card order and asked me to pay via PayPal instead. They collected my money in November but never sent any of my order. I emailed them several times. At one point they said that the product was back-ordered and would take two more weeks. That was in December. No response since then.Desired Settlement: They need to refund my entire order. I"m not interested in getting anything else from them - terrible service, I don't trust them at all.

Business

Response:

After researching the complaint, JKM had notified the customer on 3/28 that the order had been cancelled and a store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM will process a full refund of $83.43 within 10 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Review: I ordered multiple trims June 14 2013, total purchase price was $84.11. Order number [redacted]. To date I have not received this order, everytime I inquire the shipping date is kicked back another 3 or 4 weeks, today I was informed it would be December. I requested that my order be cancelled and my money returned on 12 August 2013 and was informed they would not return my money. So far, I have been told delivery would be in July, then in August, then early September, then October and today I was informed it would be December. Not only have they failed to deliver, tied my money up, but they also did not send me an email confirmation the next day as a previous email stated they would with a shipping date. I have been more than patient, I want the full amount of $ 84.11 returned to me. They have refused to return my money, but cannot fulfill orders, I also receive a different reason for items not being shipped everytime I contact the company. I do not want to wait anymore, I want my money back. I do have copies of every email that I have sent to them as well as the responses from the company.Desired Settlement: I want the amount of $84.11 refunded back to my credit card. I am paying interest every month on an item I have not received and do not believe I ever will receive.

Business

Response:

As the items remain on back order, JKM has cancelled the order and the credit department is now processing the request. A refund check in the amount of $84.11 will be issued within 14 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,