JKM Products Corporation

Review: On March 22, 2013, I ordered some items from JKM Ribbon - totalling $57.51. Since then, they have promised and promised my items and have not delivered. I have been asking for a refund for MONTHS and MONTHS. They said they cannot supply the product but offered me a store credit, but cannot send me the products.

I want my money back - either by credit card refund or a check.

They keep lying to me and lying to me.Desired Settlement: I want my money back - $57.51 - they should pay me interest for keeping the money all this time.

I want my MONEY BACK !!!

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have called this number a few times to report that this BUSINESS HAS NOT PAIDME – they still owe me. So they're lying to you like they've been lying to me.

I have been listening to their excuses on the product I ordered for over a year.

I want this case re-opened, or I"ll open a new one about them.

Thank you

Review: I ordered over $200 worth of Christmas ribbon in June, I was charged on my credit card in June 2014. I was told to expect a 3-4 week delivery. I contact JKM in mid-November because I have not received my product and was told it would ship by the end of November. I contact them on December 1 and was told it would ship in the next two weeks. I no longer need this product as our wreath sales are done and we have no idea if we are going to be in business next year. I canceled my order two days ago and received a response telling me it is scheduled to ship next Monday and they can't cancel the order now.Desired Settlement: refund my $219.32

Business

Response:

This complaint is out of date. JKM has been corresponding with this customer by email and JKM has canceled the order. JKM offered the customer two options: a full credit with no penalties even though the order was scheduled to ship in a few days which the customer can use with a coupon code or a full refund made in 2 payments in January and February 2015. The customer accepted the full refund of 2 payments in January and February 2015.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is my only option to possibly get my money refunded. I am extremely irritated that they still are waiting a month to give me half my refund and then another month for the other half ..... How complicated can they make this? They've had my money since June 2014 .... THEY should be paying ME interest instead of acting like they're doing me a favor by not adding penalties. It was Christmas ribbon ordered in June and order canceled Dec. 15 because we no longer needed it for our retail business ... Yet this company still speaks to me like they're doing me a special favor by refunding me only after I take it up with the Revdex.com!

Regards,

Business

Response:

Our Credit Department informed me Refund Check #[redacted] in the amount of $109.66 will be mailed on 10/16/15. We apologize for the delay but we had a problem with our Data Base due to a severe storm causing us to lose our files. Thank you for your patience.Carmela[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is Acceptable to me after a year if fighting for my money.

Regards,

Karen S[redacted]

Review: In November of 2013 I ordered "D rings" from this company. After they received my payment of $136.07, they sent an email stating it could be up to 6 weeks for delivery of this product because they do not have stock on hand. They stated they wait to get a quantity of orders before sending them to the manufacturer. Evidently this is in the fine print somewhere on their web site (this was an online order). I was unhappy, but waited! By the beginning of 2014, (8 weeks after the initial order) I still had not received the product so I sent an email to question when I could expect shipment of my items. I was told they had moved their office & were behind in shipment, but we're working to get caught up. I waited another 6 weeks & still didn't have my merchandise. I emailed them again, received additional excuses as to why the order hadn't been sent. I then requested a refund of my money. I was told according to company policy they do not issue refunds, but that I could order something else. I was pretty upset, but went shopping on their web site & found another product that I could use (bias tape). I then ordered enough bias tape to use my &136.07. After waiting 4-6 weeks for this order, I emailed them again & was again given excuses that they were in the process of settling into their new location & catching up on back orders. I was told they were pushing hard to send my order out by May 15th, 2014. That date came & went & still no merchandise. This time when I emailed them they gave me the same tired excuses, but added that I could cancel my order! Now I am really confused! They say they don't issue refunds, so what happens to my money if I cancel? They have now had my money for 6 months & I don't have my money or my merchandise. I have been very patient however, enough is enough. If a person tries to call & speak to someone, they are met with an answering machine stating if you are a consumer you must address them via email only.Desired Settlement: I want the merchandise I ordered or my money back within 7 business days.

Business

Response:

The goods for this order are expected back in stock end of May/early June. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An UPS tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will accept this response after I have received the goods I ordered as promised. This company has been giving me expected shipping dates since November of 2013. I have ordered goods from China & had them delivered within 1 week. This company has over 500 !complaints regarding orders that have been paid for & never received. I'll believe them when the items I ordered are on my doorstep.

Regards,

Business

Response:

We understand the customer's position and are receiving inventory daily to fill the order. The customer ordered one package of 32 different colors of bias tape. We bunch orders together so we can meet our minimums with our supplier and allow the customer to still receive a wholesale price. We expect to ship the order shortly, within this month. If not, a full refund will be processed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

response is acceptable when & if

I receive the merchandise. They have been promising shipment dates for 7 months.... So I'll believe it when I have the product in my hands by the end of June 2013.

Review: I paid for and order $133.32 on June 24, 2014. I never got the product. the company keeps telling me next month each month.Desired Settlement: refund money for product not received $132.32 paid on June 2014

Business

Response:

We have been in contact with the customer and they have agreed to delivery of the order by 2/15 otherwise we will issue a full refund. Delivery is expected next week. We appreciate the customer's patience and understanding.

Review: On 3-20-14 I ordered ribbons from JKM Ribbons and Trims I was told that I would receive a paypal invoice shortly. I received paypal invoice 3-21-14 for my order and was asked to pay 38.65. I was also told in a previous email that the shipping wait would be 4 weeks +4 days before shipped via UPS. I waited the time frame and sent an email 4-25-14 and asked for a status of when my order would ship. I waited 3 days and then sent a second email asking yet again what was going on with my order. They then sent me a response to my first email telling me that my ribbons were on back order and it would be another 2-3 weeks to ship. As it stands now 5-13-14 I have been told my order now won't be sent until June.This business states that there are no refunds and at this point they have made it so that I can not open a dispute via paypal. I have done some research on this company and come to find out that I am not the only customer being strung along. Like many paypal users (me included) don't or didn't realize that paypal has a limit to open a dispute for refund of 45 days. It is my observation that JKM Ribbons is willfully scamming customers out of money via paypal by finding the loop hole and making customers wait ridiculous time frames for delivery to avoid refunding customer's money and then the customer is stuck with no product and out money. I just want my money back so that I can go and purchase my supplies elsewhereDesired Settlement: I just want my money back . I purchased these ribbons to use in making my handmade items that I sell on Etsy. I was given that money through a family member for my birthday as it stands now JKM Ribbons stole my birthday money. I am not seeking anything other than the money I gave to them So that I can take my business elsewhere and purchase the supplies I still need.

Business

Response:

As the items remained on back order, JKM cancelled the order and issued a full refund of $38.65 via Paypal on 5/14/14. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered product 9/11/2013, money was paid 9/16/2013 using [redacted],was told it would be shipped aprox 4 weeks, 11/18,2013 I contacted them and was told items were backorderd would ship 2-3 weeks, 1/4/2014 contacted them again and was told product not expected until end of month and if I could not wait I could cancel order. 1/17/2014 I cancelled the order and was told allow up to 21 business days to process transaction. 2/20/2014 I contaced them again and was told thanks for the inquiry and they would check into it and respond within 5 days. I have been emailng them since then and no response at all and still no refund. The refund amount is $100.68 Not only have I not gotten a refund but their communication/customer service has not been good either.

I have delt with this company for years and have had no problems until this last order. Please Help.Desired Settlement: All I want is a refund back to the debit card that was used.

Business

Response:

JKM issued a full refund of $100.68 via [redacted] on 3/21/14. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 1st order placed 9/9/13 [redacted]The total is $ 66.97 + $ .00 Tax + $ 12.29 s & h via [redacted] Ground delivery of partial order 10/15/13. I was emailed that 1 item missing from the order would be received in 3 weeks. I still haven't received it today is 12/31/13. Placed 2nd order #[redacted] 10/15/13. with the same confirmation The total is $ 167.55 + $ .00 Tax + $ 13.74 s & h via [redacted] Ground,"It takes about 3 Weeks before we ship + approx. 3 day(s) to get to your area." Each time I email the company I get a standard reply " Hi,Thank you for the inquiry. Please excuse our late response. We are receiving a high volume of seasonal inquiries which we respond to in the order received. We will respond within 3 business days by email. I have emailed frequently. I have since ordered from [redacted] and received my orders within 3-5 days. I have a total loss of confidence I will ever see any ribbon from the folks at JKM and will not use them again. Can you please help me?Desired Settlement: I would like a refund check in the amount of $181.29 for order [redacted] to our [redacted] account and $29.55 which represents the ribbon from order #[redacted] we did not receive. For a total credit of $210.84

I no longer trust their promises to deliver the ribbon.

Thank you for any help you can give us. We are a start up charity that makes bears for abused and neglected children and gives them freely. Please help us

Business

Response:

Customer's order was expected to ship the week of 12/31, but due to holiday vacations and JKM moving thier warehousing to a new location JKM was unable to meet that date as the company's operations were down. JKM's shipping operations are re-opening the week of 1/13/14. This order is scheduled to ship by the end of this week. If not, JKM will cancel the order and send a full refund in the amount of $181.29 plus the amount due for an earlier back order. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because I have had promises before from this company. I would like to keep the compliant open until I either receive the shipment or the refund. I believe that would be a resolution of my complaint.

I do not wish this company any ill will I only want what is good business practice to prevail

Regards,

Business

Response:

JKM has issued the first installment refund of $55.35 on 3/11 via [redacted]. The balance of $166.05 owed will be processed over the remaining 3 months of the plan. We appreciate your understanding. Thank you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received the first payment. If the rest are received then I will close the complaint. I do want to say it is less than satisfying. Appeased, I still believe their JKM's rating should be decreased.

Regards,

Review: I have never received my order which I placed [redacted] 3, 2014, I have emailed and phoned company several times and have been told my item will deliver but my item never has arrived. I have paid through [redacted] and I want them to reimburse me my funds.

Here is the confirmation of my order.

# [redacted].

You will receive a [redacted] invoice from our billing group

Ribbon, Trims and Accessories on behalf of JKM Ribbon & Trims.

Please pay this invoice to continue the order process.

The total is $ 78.36 + $ .00 Tax + $ 15.55 s & h via [redacted] the shipment method you selected.

It takes about 4 - 5 Weeks before we ship + approx. 5 day(s)

to get to your area.

We cannot change the timing before we ship this order due to the manufacturer’s production schedules.

Please note this is a special order and all sales are final.

Regarding the timeframe and for your information, our service is to provide

access to the largest variety of ribbon and trims in the world at wholesale prices

and a $25 minimum order. In order to do this, we bunch small orders into

large ones for our manufacturers. We could not stock each item we offer and still

provide the selection at low minimums.

I hope this helps to understand our business and services. Please email JKM at [redacted] with any questions. For order status, please email

JKM after you have waited the time frame including ship time to your area as stated on

this order confirmation.

Customer Service

JKM Ribbon & Trims [redacted]Desired Settlement: I would like a refund to my [redacted] or a check to be mailed back to me for $93.91. [redacted]

Business

Response:

JKM was in contact with the customer via email explaining the goods ordered remained on back order and were expected back in stock towards the end of Junel. The long delay was due to the fact that the [redacted]. was purchased by [redacted] late in 2013 and they are evaluating every item for sales value. In addition, [redacted] moved their entire operation to [redacted], the headquarters of [redacted]. As a result of this change, all shipments were suspended until mid March. They recently began operations and have a 3 to 4 week lead time as they begin to catch up. We will ship your order by the end of June. If the order is delayed further, we will cancel the order and issue a complete refund. We apologize for the delay and appreciate your patience.

Business

Response:

As the items remain on back order, JKM has cancelled the order and will issue a full refund of $93.91 via [redacted] within 21 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Review: I placed an order on September 21, 2013 for the amount of $55.41. I've contacted them many, many times. They keep giving me delivery dates that come and go. The last 3 times I've contacted them I have not been answered at all. I'm fed up and want my money back. Worst customer service ever!!!!Desired Settlement: Refund

Business

Response:

JKM has tried via email on 1/18 and 2/9 to contact the customer and ask if we should proceed with the order as the goods remain on back order or cancel the order. After reviewing the complaint, JKM has cancelled the order and will issue a full refund of $55.41 within 10 business days. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 2/18/2013 I made a $199.68 order from JKM ribbon of bias tape trim. Order [redacted] ($102.95 was "store credit" from a previous order that was never fulfilled but rather cancelled by them when the product became unavailable from their supplier. I was not notified nor reimbursed until I inquired multiple times at which time they made a "coupon code" for me to roll that paid amount into the order that I am currently disputing.)

At the time I purchased on 2/18/13 there was a notice that it would be 3 weeks before the product would ship.

4/2/13 I inquired via email when I had not received my products; they emailed 4/5/13 that it would ship "within 2 weeks."

5/10/13 I emailed again to which they answered 5/13/12 that it would ship "by the 3rd week of May".

I emailed again 6/13/13 when it had still not been shipped per their website. I did not receive an answer.

7/22/13 I emailed requesting a complete refund. I received an email saying they would respond w/in 5 business days, and then 7/30 they emailed that they were still waiting for some of my product to arrive to them so that they could produce my order by the end of August. They sited their policy that required date is not specified, they ship when the product is available.

7/30/12 I emailed demanding a refund as 5 1/2 months is not an acceptable wait time and I have lost trust in their company due to the frequent misinformation as to ship time as well as the previous order never arriving.

I have ordered and received product a few times from this company in the past. While the wait time has been longer than anyone else (maybe 6-8 weeks in my experience), their site states that they are able to provide lower prices by holding orders until they qualify for bulk pricing from their suppliers. I understand that, and therefor order in advance for my own small business. However, coming on 6 months is unacceptable, especially in light of my last order never being fulfilled at all.Desired Settlement: Refund either in cash or a credit back to my payment type - not store credit! - for the full $199.68 (including the $102.95 that I previously paid.)

Business

Response:

JKM notified customer via email on 5/13 that since the items remain on back order, JKM has canceled the order and has issued a store credit. After reviewing the complaint, our customer has informed us that they prefer a refund rather than a store credit, so JKM will issue a credit within 21 business days. A refund check in the amount of $199.68 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. While the company's statement that they "emailed me May 13 to notify me of the backorder and therefor cancellation and credit" is totally false (I have the email from them stating that it is still backordered and they are working to expedite it being shipped by the 3rd week of May) as well as several further inquiries (June 13, July 22, July 30)which were responded to with excuses for backorder and refusal to reimburse - I am satisfied with the current agreement to reimburse me in full within 21 days.

Regards,

Business

Response:

JKM's credit department has issued a trace on the check and is in the process of checking to see if the check has cleared. If not, we will re-issue a check for $199.68 by the end of the upcoming week, 11/1/13. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I will reopen this case is the JKM's check does not arrive by Nov. 14, 2013.

Regards,

Review: Order placed October 31, 2012. My credit card was charged on November 1, 2012. At that time, I understood and agreed that it would take up to four weeks to process the order.

Inquiry December 11, 2012. Response indicated shipment in late December.

Inquiry January 4, 2013. Response indicated shipment within 2-3 weeks.

Inquiry February 7, 2013. Response indicated shipment in late March. They offered to cancel the order. No mention about store credit for cancelled order.

On February 18, 2013, I responded that I would wait a few more weeks.

On April 09, 2013, I cancelled my order and requested a refund. They responded that the pins would not be available until the end of May, and that my order had been cancelled.

On April 11, 2013, I once more requested a refund. They responded that the transaction would take up to 21 business days to process. No mention about store credit.

On June 4, 2013, I again inquired about the refund. They responded that it would be researched and processed within 14 days. No mention about store credit.

On June 20, 2013, I again inquired about the refund. They responded on June 26 that it would be processed within 5-7 days. No mention about store credit.

On July 21, 2013, I again inquired about the refund. At this time they finally respond that I have received a store credit that I do not want and will never use.Desired Settlement: I expect that $47.02 will be credited to my credit card.

Business

Response:

JKM notified customer via email on 6/27 that since the items remain on back order, JKM has canceled the order and has issued a store credit. Our customer has informed us that they prefer a refund rather than a store credit, so JKM informed the customer on 7/22 that JKM will issue a credit within 10 business days. A refund check in the amount of $47.02 is scheduled to be mailed within that time frame. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, as of August 9, I have not yet received the promised check. Please do not close this complaint until the refund has been issued and received.

Regards,

Review: I placed an order but had to cancel within a day or two because the items would not have arrived on time. My credit card was charged 5/2/13 but I never received the items. Jkm said they cancelled my order but my credit card was never credited. I contacted them via email and voicemail numerous times. They told me my credit card would be credited several times but it hasn't been. The last couple times I emailed they told me I'd receive a check in the mail for the $90.02 they owe me but still have not received it.Desired Settlement: I want my money back either by a check or credit on my credit card.

Business

Response:

JKM was notified by customer via email on 5/2 that as the items ordered are still on back order or have been discontinued, they have cancelled the order per her request and JKM will apply a credit within 14 business days. After researching the complaint, JKM issued a store credit for the cancelled order rather than a refund which was an error at our end. JKM will be issuing a refund check in the amount of [redacted] within the next 2-3 business days. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. *f you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Due to no response by Jkm, * contacted mycreditcard company. My credit card company fortunately credited me or *'m sure *'d still bewai

I purchased a bolt of [redacted] material and was told to check on my order after 4 weeks and 5 days. I e-mailed them and got the normal "we will respond in" response. When I contacted them a second time, I got some story about a storm in NJ and they lost all their records and are working to restore them. I am still waiting, over two months later, for my order.

Review: I ordered product and was told it was back ordered. I waited and corresponded with them waiting for the product to come in. Finally was told they would not be getting it and could purchase something else with money that was paid to them. I have asked them repeatedly to return the money or credit my credit card and have been waiting several months now It has yet to happen This transaction started July 17, 2014. Think it's been long enough for them to be a reputable company and return my money.Desired Settlement: Just return my money and I will not ever go through the hassle of dealing with them again

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$58.52) was issued as the goods were discontinued by the manufacturer. The customer prefers a refund and JKM processed a full refund via check#[redacted] of $58.52 mailed on 4/06/15. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I appreciate your intervention on my part. I had been trying for two months for them to take care of this and they kept dragging their feet. I apologize for not getting back to you before this. Their check arrived in the middle of our packing for a vacation and I forgot to get a note off to you. Thank you, again.

Regards,

Review: I work for a school district in upstate NY. I was tasked to order items needed for our HS musical. I placed an online order with JKM on 1/26/15 for just under $200 in product. My invoice indicated the shipment would arrive within 3-4 weeks. I waited just over the 4 weeks & contacted the company via email because the phone number is only a recording & does not allow you to speak with a person or even leave a message. After several days, I received a reply to my email about my order status and I was told my shipment was on back order & did I want to cancel the order? I confirmed that I wanted to cancel & asked when the refund would be issued so that I could reimburse the school district. I again waited several days & received a response that said I was told they only issued store credit. I explained that was not an option, because, the refund money was needed to be reimbursed to the school district, since the products would not arrive in the time needed to be used for the musical. I was told that management would get back to me. Several days later I was told the credit department would get back to me. Despite numerous emails asking them to call me or provide a phone number, I was only ever given the generic email response stating someone would respond soon. I continued to email, and was finally given the generic response that the credit department would issue the refund - but it would take 21 days. I asked what form the refund would come in (chargeback or check), and I was told the generic response that it could be either. When I asked for a more specific response, I was again given the generic response that the credit department would get back to me. I have now waited over 6 weeks and I still do not have the product I ordered or any confirmation of when a refund will be issued.Desired Settlement: Since I will need to reimburse the school district for these items which they did not receive, I simply wish for this company to refund the money. Because the products did not arrive in the time stated on their invoice, and I do not trust that they will ever fulfill this order (or any order), I would like the refund to be charged back to my credit card or issued in a check/money order.

Business

Response:

We have been in contact with the customer via email. The customer informed JKM that they needed the product for 3/16 however, the items were on back order and not expected to later in March. JKM researched the request and found the order wasn't canceled from the system correctly, therefore the credit was never generated. We have canceled the order and forwarded your email to our Credit Department requesting the credit to be issued no later than 3/18/15. We will follow up with an email with the credit transaction on the day it is processed. We apologized for the oversight and delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I attempted to order bias tape from J K M Ribbons and Trim. The order was placed on 03/26/14.All this time I have been subjected to excuses and delays. Here it is July and I finely convinced them to cancel the order. The problem is the money. This Co. owes me $145.40 and refuses to return my money. The store credit is not a solution to the problem. I attempted a prepaid order with this company and have been faced with one delay after another. They have been using my money since March. I will not attempt another order. Just return my money.Desired Settlement: Refund my money, no credit.

Business

Response:

The customer's order was shipped complete on 7/21 via [redacted], tracking# [redacted]. Thank you for your patience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order on 7/6/13. After several emails about delays in providing the product, I requested a refund. They offered store credit, which was unacceptable since I can't get anything from them. After two years of delays and excuses, they guaranteed (in a 3/25/15 email) that they would refund my money if the substituted item I agreed to was not delivered by the date stated. It wasn't and they said (in a 5/4/15 email) they would refund my money by installments over a 4-month period starting in May 2015. I have not received payments for May, June, nor July. When I email them about it, all I get are excuses (i.e., cost associated with web site problems; the 6/28 storm that hit NJ damaged their computers and files). Last email contact from them was 7/9/15 about the 6/28 storm damage with statement they'd respond in four days. I sent an email on 7/17 following up, but have received no response since.Desired Settlement: I want a refund of the $146.76 owed to me paid in full (no installments).

Business

Response:

We have been in contact with the customer via email:Hi [redacted],Thank you for the inquiry. As you know from a previous email, our area suffered much damage from a recent storm. This storm caused power outages for days. Once the power was restored we came to find the storm caused damage to our computers and files. We are still trying to recover our Data Base of customers. Our Credit Department has been behind since we are working manually to retrieve information needed for payments to vendors and customers.I have retrieved an email which was sent to you regarding your payment plan. I have forwarded the email to my Credit Department which includes your address and the amount of the refund. I also requested a check in the amount of $73.38 which totals two payments towards your total refund. Your refund will be mailed by 8/4/15.Thank You for your patience and understanding.[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email

Review: I placed an order and paid for it on May 5, 2014. At that time there was nothing stating it was backordered otherwise I wouldn't have placed the order in the first place. I waited 3 weeks before I contacted them trying to find out where my order was. I emailed them and did not get a response for over a week and then they proceeded to tell me that it has been backordered and it will be in by the end of June. I told them to cancel the order so they did and I waited for my refund. Never received it. I contacted them again and waiting 2 weeks for them to respond. They told me that there was no refunds given but only store credit. I told them that there is nothing in their policy that states that and I wanted a refund. They continued to tell me that I can only get store credit or I can continue with the order I originally placed and it will be shipped within 4 weeks or less. Since I did not want to order anything else from them and I couldn't get a refund I said to reinstate the order which was suppose to arrive at the first/second week of August. Never received it. I contacted them again and they continue to tell me every time that it's backordered for 4 more weeks. They said they have canceled my order but I still have not received a refund. Every time I ask for a refund I get no response. They have over $100 of my money and will not refund even though there is nothing that states no refunds will be given. It's a scam!!! I paid through [redacted] and I can only file a claim within 45 days of the purchase and all of this took place after that so I can't do anything. After researching, this is a big scam and this is what happens with all customers that order from them. I want my money back!!!!!Desired Settlement: I want a full refund of $112.60

Business

Response:

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we implemented a payment plan over 2 months, which we have notified the customer of. The first refund check, #[redacted], of $56.30 was mailed on 9/24. The second and final check will be mailed at the end of October. Thank you for your cooperation.

Review: I ordered a product from their website on 9/10/2012 and was charged $62.09 (product+shipping) for my order [redacted] by credit card on 9/11/2012. To this date the order has not be fulfilled even after numerous emails back and forth with customer service. There is always delayed response with a plethora of excuses ranging from weather emergencies to changing bank processors to moving the offices and server issues and holiday backlogs. If you have a way for me to upload and send you the numerous emails please let me know how. I gave them the opportunity to fulfill the order but on 7/26/2013 began communicating that I wanted a refund. A store credit was offered which is not satisfactory; because there is no product and they kept giving me bogus delivery dates. I officially asked to cancel the order and for a cash refund on 11/5/2013. This solicited an immediate response which said that a check will be issued and to expect 21 business days for delivery. An update on 11/20 talked about further processing delays. On 1/2/2014 I heard about server issues and relocation woes. On 1/13 I asked for an immediate resolution and received a reply on 1/26 that their “credit department is simply behind on transactions. We do have a credit of $62.09 on file for you which can be used for any new order until we can complete this transaction within the next 2 weeks.” PLEASE HELP! There is no check in the mail unless you intervene, don’t let the get away with this! They have held my money for 16 months. Store credit is unacceptable.Desired Settlement: I want a full refund + 5% interest from date of credit card charge sent to me at my home address. The check must be valid

Business

Response:

After researching the complaint, JKM had notified the customer that the order had been cancelled and a store credit was issued as the goods remained on back order. We have been in contact with our customer and have been informed that they prefer a refund. JKM will process a full refund of $62.09 + an additional 5% ($3.10) for a total of $3.10 within 14 business days. This complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9900660, and find that this resolution is satisfactory to me.

Regards,

Review: I place an order on January 15, 2013 with JKM and paid with a credit card. After multiple inquiries and broken promises of delivery of my items, I requested a refund in Sept 2013. They finally agreed to a refund of $98.21 per [redacted]. The same thing is now happening with the refund as it did with the order. After every inquiry he says "We will research the credit for $98.21 on order [redacted] and if not complete, we will process the transaction within 10 days. This was changed from a store credit to a refund and it is in process." This quote was from his reply on Nov 24.

After seeing they have had more than 400 complaints, I wonder how they are still in business. Especially if they have kept peoples money as they have mine. I also wonder if the refund check would bounce if it ever came.Desired Settlement: A refund of my $98.21 for non delivery of items ordered and failure to provide a promised refund.

Business

Response:

After researching the complaint, JKM had notified the customer on 9/5 that the order had been cancelled and a store credit was issued as the goods remain on back order. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $98.21 within 14 business days. This complaint has now been forwarded to the credit department for processing of a refund check. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they actually send the refund. The refund was promised originally back in Sept. Thank you for your help.

Regards,