Jones Auto Detailing Express Hand Wash

I have called separate times to reconcile my invoicesBilling cant help bc they are mostly data processorsKeep getting vm and state wcb in hrs I called to have my pods moved and was given one pricing aspect of $per containerThen they charged me $on 6/in addition to $Since they have used my bank account so freely without any other information as to why I went back from the beginning and they cant reconcile why I am being charged or credited when I called billingTheir response is they can only answer billed items if there is a credit they have no ideaHow can a person reconcile if they can't answerThat person in billing also told me I have containers when I have I tried to go over each invoice to no avail then transferred to my "account manager" whosel vm states she will return a call within hours - nonsenseI even looked for a corporate number but apparently they don't have any one else responsibeI have left vm with phone numbers and the

Their ineptitude / lack of internal processes caused undue delays, stress and costs to my family pods pick up and delivery teams were great - however - their customer service team and logistics teams need serious improvement the two teams couldn't work together to route a simple form (gypsy moth form) between each other after providing it times with a confirmation from them each time cost us hundreds in extra expenses with a delay in the delivery of days best of all - they totally ignore you when you ask for any type of consideration due to their internal errors I will never use them again and anyone going into [redacted] should beware!!!!

I have overpaid them by $and due a refund I have every cancelled check and statements of charges against my Visa to them as proof that they have been overpaid I spoke to Beverly J [redacted] on 4-19-she said I made only a partial final payment that was incorrect so I e-mailed her photos of my Visa statement as proof showing dates & pymtamountsShe never looked into it any further I called again on 5-16-and spoke to Denise [redacted] and was told that only Beverly can help me but she did take down dates and amounts of all payments I have made The excuse I am getting is they changed over their computer system and can not acess payment information Product_Or_Service: Storage Pod Account_Number: [redacted]

PODS grossly misrepresented their cost for moving our household belongings and did not meet their delivery schedule agreement,raising our costs In preparation for moving from Austin, Texas to Forest Grove, Oregon I compared PODS with the cost estimates of several other moving companies After discussing the size of my house, number of bedrooms and other rooms, general contents of the house, and the large household items we had with the PODS representative he assured me that sixteen foot pods would be sufficient to complete the move As a result I decided to use PODS, because it was cheaper Since I needed two PODS delivered at the same time he asked me about the dimensions of my driveway, and told me they would be able to put the PODS side by side in the driveway On 07/15/I set up delivery of pods, scheduled for 7/26, and subsequently for movers to come pack the pods on 7/ On 7/the local PODS office called to tell me that I needed to cut some tree limbs on a large

Pods charged my Credit Card even though they were not given permission to hold it on file for recurring payment Pods charged my Credit Card even though they were not given permission to hold it on file for recurring paymentI used it to pay for delivery of my equipment and when my monthly payment came due they charged the same card without asking and or notifying meHad I known they were going to use that card for my monthly payment I would given an alternate form of paymentAs result my account was deficient the funds I had allocated for other billsAlso, I was charged for a full month even though I only had the the pod for days of the month

PODS driver ran into my fence The delivery driver ran into my fence with his truck (not with the POD)It was clear driver error and was witnessed by multiple partiesThe damage was documented by the PODS companyI have tried to to follow there procedures but they are making it exceedingly difficultAll the onus is on me to get quotes and meet repair peopleUnfortunately we moved out of state and it is difficult to get estimates and repairs from hours awayAt this point I have wasted countless hours trying to resolve thisThey have not refunded any of our order, given us money to pay for the damage, or sought their own estimates to repair

Incorrect billing in the amount of and was charged on 2/and 2/of this year I arranged for the final pickup of of PODS we have rented for the past months Pick up occurred on 2/ I noticed I was billed in the amount of when the amount quoted was I called their billing department(2/18) and after 45mins was told that indeed the error was theirs and I was to be refunded because my discount was not applied that I was quoted I then noticed on my credit card statement 2/that I was not refunded the sum but additionally charged for the POD that was already picked up in the sum of Prior to the pick up I confirmed from PODs that I would not incur an additional monthly rental for the contained if it was picked up on the date of 2/16, which it was I called today 2/and after mins was told that the credit was still in process(40.81) and that I was only charged on the prior occassion, which is not the case In additio

HorrificSteer clearScheduled drop off, pickup, storage and drop off at the same timeOur drop off for the new house magically got "lost" and now were being told we can pay a 400$ "emergency delivery fee" or get our stuff in days, when I will be out of townSo essentially we got a big [redacted] you" from PODS On top of it all, on a recorded line the "supervisor" told us that this is at least the sixth time RECENTLY that she has had this exact situation occur due to an issue in their websiteHow RIDICULOUS can you be Once I get my stuff back I will be blasting them on every Avenue I can possibly come up with.Edit from 3:finally heart back from manager, who told us that "oh I see Andrew already reached out to youNothing else I can do" and my page is blocked from further comments and reviews Amazing business practiceSomeone trashes your business because of poor quality so you block them hoping they go away.Update following day: first pod was dropped and we were told se

PODS keep calling me saying I owe them moneyI pay and they keep adding in charges I provide proof from emails stating that I am paid in full I have paid $for a move of my household goods from [redacted] PODS is saying I owe $for storage in July and all my household goods were delivered in June How can I owe money for a month after deliveryThey are now saying they are going to turn it over to a collection agency

Debiting My checking account without authorization causing my account to overdrawn I have been a customer of Pod since my first Pods move was government authorized because as the Mother of a "fallen" I was provided with the serviceI was moved from Chicago to Savannah GA.In I was moving from Savannah to Northern VaBecause I was moving from a bedroom house into a one bedroom apartment I opted to go to Savannah and remove just the items I needed for the apartment.In October of I had to move and acquired another POD in VAI have had several medical issue as well as a cancer diagnosis and was not working for some time Pods worked with me and I made payments on both containers until I got them currentIn November of I moved into a condo and was able to empty the VA containerI worked with PODS to get the Georgia container caught upMy payments are due on the 5th of the month and always have beenI was unable to make the August payment on the 5th on the 7th I

The inconveniences PODS is putting us through after being costumers for almost one year We have used PODS after having to relocate from Nevada to Georgia to then Michigan We have been paying for our POD FOR ALMOST A YEAR now and when we officially want to remove all of our belongings from it after finally finding some stability in the state of Michigan , we call to schedule a drop off ASAP due to my husband leaving for deployment in days Sunday June 10th .,we needed the pod the latest June 8th tobe able to unload everything out of the pod without a rush ., not only have we spent a large amount of money on this pod service but they are unable to accommodate and delivered it AT LEAST two days prior to my husbands deployment date , also ., the amount of time they expect the pod to sit in front of a community town home is OUTRAGEOUSSo for this We are obligated to rent a U-Haul to remove all of our belongings out of the pod and take them OURSELVES to the destination so that i

Horrible customer service, and I hadn't even contracted with them (and now, never will). Simply wanted a quote for the moving of a single piece of furniture from one state to another. Was treated like dirt. Will not only never use this service (or even consider it in the future), but will recommend others to avoid it completely. I tried twice to speak to a supervisor and was hung up on once, and then treated like dirt (again) for a second time. Avoid, avoid, avoid.

PODS placed an order that could never succeed from the beginning and have refused to take financial responsibility although they admit their at fault. I placed an initial order with PODS for my move from [redacted] on February 21st, 2017. During the recorded conversation (PODS recorded), I indicated to the representative that my new apartment complex informed me that PODS will need an alternative means of removing the POD from the truck as the delivery location for the POD is lower in height clearance than the required 15' for PODzilla. I was told by my apartment complex that there have been PODS delivered in the past using alternative means and I informed the PODS representative of my request and she indicated she made a note of it on my order that an alternative means of removing the POD from the truck would be required for successful delivery. My POD was scheduled to be delivered on Saturday April 1st. During the delivery window I received a call from the

PODS failed to provide accurate weight tickets for my POD as they were paid to do under our contract I contracted PODS to help me move from [redacted] to [redacted] CA ( [redacted] - [redacted] I am active duty military, and as part of the move, I requested and paid PODS to provide weight tickets for the empty and full weight of my PODThey provided an empty weight ticket, however the full weight ticket for my POD was not accurate It was time stamped after my POD was actually delivered and emptied After filing a complaint with PODS I was told there was a clerical error and I was provided a second weight ticket This weight ticket was again time stamped after my POD was delivered (therefor it was not for my POD), with the date of the weight fraudulently blacked out and hand written inWhile I have filed a claim with PODS, they have yet to provide me with a statement detailing that they have not provided me with an accurate full weight ticket and therefore did not provide the service that

Beware of inept communication, scheduling issues, consistent issues with delivery of service Don't believe anything said by customer service From our very first scheduling for pick-up, we had issues with PODs Initial Deliver/Pickup issues: Not only were they going to drop off additional pods instead of picking up the ones we filled during our initial phase of the move, but it took multiple calls to stop that deliveryWe confirmed our pickup date and received a call the night before confirming the dropoff of two more pods It took multiple calls to get that 2nd delivery cancelled We used two PODs and with EVERY interaction, regardless of us stressing we had two PODs, they only managed to put the work orders in for one Only after we waited to see if the order was updated correctly online could we see that it had to be fixed Communication was inconsistent from one rep to the next It's as if they didn't have access to notes from previous calls, even though they tol

Charged for services that were never rendered I AM A LOW INCOME SENIOR CITIZENI ASKED FOR AN ESTIMATE FOR A MOVE NEXT SPRING FROM THE PODS COMPANYI NEVER SIGNED ANY AGREEMENT OR CONTRACT OF ANY KINDI NEVER CONFIRMED ANY DELIVERY OF ANY PODSI NEVER AUTHORIZED A DELIVERY OF ANY PODSTHEY DELIVERED A POD ANYWAY A WEEK AGO WHICH I HAD THEM REMOVE WITHIN THREE HOURSTHEY CHARGED MY ACCOUNT THREE DIFFERENT TIMES FOR A TOTAL OF MORE THAN $BEGINNING IN NOVEMBER FOR A MOVE THAT WAS NOT TO EVEN HAPPEN UNTIL APRIL THEY NEVER PROVIDED ANY SERVICES AT ALL

charged for cancelled move after speaking with cust service times POD delivered a ft container on 3/for my long distance move on 3/I determined it to be too small for my move, so I cancelled the long distance move with PODS on 3/the rep assured me (after confirming with her supervisor) that I would not be charged anything since I cancelled within their hour cancellation windowI scheduled with her, to pick up the empty container on the 17thAs of 3/on the website, the scheduled pick up is still 3/and my amex was charged the full long distance move cost of $ I called PODS at 8:am on 3/to discuss the charge and again, change the pick up date for the empty POD to the 17th.I spoke with Frank a supervisor who is telling me that I was charged days prior and the order can not be cancelled until the empty pod is picked upThis is completely the opposite of what I was told by the female representative I spoke with on the 11thI requested a review of

Delivery driver caused damage to driveway The local Pods delivery person damaged our brand new driveway in November 2015. A claim was filed locally and then with the claim office in FL. We were to obtain estimates, which we did, and submitted. One claims rep contacted us, so did a local Pods customer service person, and then we heard nothing else. Numerous emails were sent, calls made, to no avail. Last week we contacted the claims manager. Still no response and we still have a damaged driveway.

Furniture was damaged during delivery in which the Pod was dropped from side to side and the company has refused to reimburse my losses I moved from Florida at the end of August, and when my Pod was redelivered in MA, I observed the delivery, and saw that the entire storage unit dropped several feet side to sideUpon unpacking by belongings, hundreds of dollars worth of furniture was irreparably damagedI worked with Pods for over months and rarely received timely responsesUltimately, they determined this was an expected delivery and refused to reimburse my lossesI also observed the delivery of the empty container in Florida, and it was completely smoothI have sent photos of the damage which I had an expert review, and it is clear the damage was caused by furniture lifting off the ground and slamming back down, which I'm certain occurred when I observed the container delivery and it dropped several feet on either side instead of smoothly descending to the groundInstead

Nightmare experience with PODS> I contacted them for my elderly aunt to get her moved from Denver to Ft Collins. I didn't have an exact address but was told they would just fill that in when we were ready to move. The next month I called with the new address and they said they didn't deliver. I had everything lined up and had to cancel, and incur about $1000 in extra charges setting up a new company to go unload the pod and move the items. When I submitted a complaint I was sent an email saying she would follow up with a resolution. I never heard back and they just charged me again! When I called accounting they said they were not associated with the corporate dispute office. I explained my frustrations with the initial booking since he did not tell me they had areas of the city they didn't deliver to, and caused a lot of additional charges. She said they are also not associated with the sales department. Seems like one company but they do not work together, and they do not take responsibility, yet they place blame on every other department. HORRIBLE CUSTOMER SERVICE!!!