Jones Auto Detailing Express Hand Wash

PODS Enterprises inc does not cover damages to your furniture in their PODThere was a rodent infestation in our POD and they refused to help
We contacts PODS regarding our damaged furnitureRodent feces and urine were all over pieces a of furniture worth $4,We paid PODS faithfully for monthsWhen we brought this matter to their attention, they claimed theWould start their "internal" review process The representative told me they don't usually cover infestations but we will see what we can do I asked well if I bought the PODS insurance would this have helped she said "no, our insurance doesn't cover infestations"First red flad, why offer insurance when it doesn't cover one or the main reasons for damage to furniture? If I didn't care about my furniture being in a secure rodent free facilityI could have left it outside PODs then did their own internal research, we were not allowed transparency into where the facility was and was it an independent reviewSecon

We ordered a POD to our household and asked for the unit to be placed in our drivewayIt unfortunately was delivered when no one was home and placed over the walkway into our homeI am a person with disabilities and unfortunately my wheelchair could no longer fit on either side of the delivered containerWhen we called asking if the unit could please be moved to the correct location on the driveway, we were met with hesitation, claims that we would have to pay for the removal of the unit, that the driver is allowed to place the unit at his/her discression, and a wait time of over a week for any one to helpThis company has made it impossible for someone with a disability to enter their own home and has violated my ADA rightsAs if life in a wheelchair does not already pose enough difficulties, now leaving or entering my own home has become impossibleA day after it was delivered we asked for a piif the driver could not shift the unit 6'They told us we would have to pay fu

The quote I was given and the price I was charged is different
I received a online quote for a 7ft pod going from *** zip code to *** zip code on July quote # ***I reviewed the price and called back on AugI talked to a Richard who made all the arrangements as far as drop off, pick up delivery to ***I gave him my credit card info and finished the transactionWhen I received an email confirmation seconds later I reviewed and noticed a $200.+ discrepancy and talked to Richard again and was told the first quote # *** was not in his system to verify the quoteI was told to hang on and he would talk to the manager..when he returned he asked for me to email the first quote to ***@***.com and I asked for his direct number which he gave me as ***The email came back undeliverable so I tried again with ***@***.com and was undeliverable alsoI called the phone and it was a wrong numberThis is a copy of the first quote
Y

Failed to deliver POD within agreed timeframeAdmitted wrongdoing due to computer issueCost us moneyNo compensation or discountWaiting months
PODS failed to deliver our furniture and belonging s from our ** residence to *** on the agreed date in February of Despite multiple phone calls, and multiple promises, the POD did not arrive until weeks after they told us it was "LOST"In the meantime, we had purchased basic household goods, and the basics for setting up my wife's home business in excess of $4000, based on there contention (recorded) that the POD was "lost" We paid via credit card, and they kept charging us multiple storage months despite the fact that they admitted (multiple times) that there computer system was faulty, CAUSING CHARGES AND DELAYS
Even a cursory examination of their Twitter/Facebook Feed during this time proves they were dealing with multiple issues with an upgraded computer system, a fact confirmed by multiple customer service

Container days late, after PODS had failed to locate container
Container was supposed to be delivered on 8/6/16, received a call from the driver that container was missing, called PODS customer service to let them know, was disconnected three timesFinally was able to speak to resolution team, who could not give us anykind of resolution as they did not know where the PODS were and that their logistics deptsomehow fstailed to have container shippedFinally received first container days later, second container the next dayReceived call from PODS resolution team a few days following offering me a $credit,then tried to charge me a redelivery feeToday on 8/15/find a charge of for another feeHorrible customer serviceThey are not willing to own up to their own mistakes and make it right for the customer

Was charged for full month plus drop off fee of the last month of my month rental and only had the container days of the last month rental
I called on Oct to schedule my drop off date of Oct after having the storage for monthsI was told my final charge of $and some change, which would be deducted from my account the next dayAfter checking my account $was deducted from my accountI called and was told my monthly rental date was Oct 9, so I was charged full month of Oct and $drop off feeI questioned why was I told the final charge was only $and now was charged for a full month and the $98, I was told that the company would prorate the monthly charge once the container was picked up on the 15th and refund me the differenceI checked my account today and no refund, so I calledI was told the company did not prorate and as a customer satisfaction customer they would would refund me half of the monthly rentalMy problem with that is I had the container les

I rented storage PODS and had them placed on my drivewayOur asphalt was damaged with divots and paint scrapesI filed a claim which PODS deniedAn excerpt from their response: "PODS received your claim in or about May concerning damage to your drivewayWe fully investigated and reviewed this matter with personnel from the market that provided the servicesPODS placed the container in an area pursuant to your instructionsWe found that the PODS driver handling your container did not negligently cause any damage to your property from the delivery, nor retrieval of the unitPODS operated its equipment in the course of business exercising due care under the circumstancesBased on the photos submitted, it appears to indicate that the asphalt may possibly have conducted enough heat to become soft and cause the driveway to sinkPlease consider the terms of your rental agreement you entered into with PODSYou represent to PODS that the area where you require placement wi

I was not quoted a price on the services I required and I was told it was because I did not fill out the right information online
I was moving from LA to SD and I had a pod unit sent to my houseI loaded it and they took itI called to have it brought to me in SD and they now say that I need to pay extra fees to have the pod brought to my house here in SDI was never told or was sent anything about these costs and they say it is because I filled out the form wrong onlineI talk to a rep on the phone and told them I was moving to SD but they say that their reps are in FL and don't know anything about city locations so they had no way of knowing my move was not local so they never said anything about any extra charges

I rented a pod for the amount of per month pods charged me242.19.I never agreed to this amount nor did I authorize auto pay
I rented one pod from this company on 7/7/for the amount of per month,when August came they over charged my account.my account # is ***.I spoke with the company and they were to return the over payment,it is the 21at day of August and that has not happened.As my bank instructed I tried to settle with the.company to no avail

Delivery driver caused damage to driveway
The local Pods delivery person damaged our brand new driveway in November A claim was filed locally and then with the claim office in FLWe were to obtain estimates, which we did, and submittedOne claims rep contacted us, so did a local Pods customer service person, and then we heard nothing elseNumerous emails were sent, calls made, to no availLast week we contacted the claims managerStill no response and we still have a damaged driveway

Items in a Pod for year after Hurricane Irma .Pod left in situSame placePod emptied October and items damaged by leak in Pod
Complaint XXXXXX
Sept I ordered a pod by phone from Montreal Canada after our condo was damaged by Hurricane IrmaIt arrived on Sept 25thSept th my husband arrived from Canada and inspected the Pod which was dryIt was parked in the parking lot in from of a foot hedge with a Pod on either sideSeptth employees from Move2Day emptied the condo and filled the containerIt was then padlockedWe are Canadian senior citizens and we did not return to Naples Florida until October 20th when our condo was ready for occupancyOn October 21st my husband called the same employee to empty the containerEverything was fine until the employee,Kent told us that there was damage to a dining table at the backWe took pictures of the damage and of the corner of the containerwhich was brown and had a puddle on the floorThe men

PODS told me they are sending stuff a week late and $moreTold I pay or I don't get my stuff
I called PODS on 8/and scheduled container to be shipped on 8/to get here on 9/ Told it would be $totalGave my credit card and set it upToday, 8/28/16, I called and was told my container was not shippedIt wasn't even scheduledNow it is $more and I was told either I pay it or I don't get my stuffI talked with Michael in ***, FlI paid for movers and a truck for 9/- now I have to pay to change the date and I'm being blackmailed for $more from PODSI'm out an extra $because PODS *** up I don't appreciate being blackmailedIt is fraud!

Pods has overcharged my credit card times in two months for autopay billings I have had to call in to get the charges credited back to my credit card I also requested that autopay be turned off to correct the issue

Pick up time requested is after 2pm & the night before I am told they will be here between945-
I am moving and I requested to have my loaded POD picked up after p,m on 6-1-when the POD was orderedOn May @ 4:50pm I called to confirm the pick up after 2pm & the rep did confirm thisAt 735pm I received an automated call that the POD would be picked up between 945am & noonThe movers will be at my home at 8am -to lead the PODI spoke with rep this evening Kelsey, Reggie & Leah and they have no solution but to pick up the POD emptyThis is completely unacceptable as I have to be moved out of my home on 6-

Great experience with PODSClean containerDriver was knowledgeable and professional Returned after several months well cared for, and on timeI would highly recommend them

Terrible customer service while trying to fix a payment error made by this company
A recent payment using the latest credit card info which was updated a few weeks ago ended up being still charged from the old credit cardI tried to resolve this issue by calling the billing department and asking for a refund to the old card and charge to the new cardEven after a very long wait time and a number of times put on hold and the service representative could not resolve the issueA call transfer to a account manager was never successful which lead to a more trial and wait times
First I was very mad about the error itself then the terrible customer service I received from the billing department

I scheduled a POD to be delivered on 10/from GA to CO, I received it on 11/due to a POD scheduling error
10/9: POD delivered to Kennesaw, GA
10/13: POD picked up from Kennesaw, GA and should have been enroute to Wellington, CO to arrive on 10/
10/22: I called to receive my hour window only to find out the POD has not yet left GAI filed complaint
10/23: I called back to find out new delivery date which was told would be 11/4....almost weeks later then scheduled
10/25: called to find out who is handling my case, received no details
10/29: called again to see who is handling my case and was told I would receive a call and/or email...received NOTHING!!
10/30: called again to find out who is managing my claim and finally received a customer service rep handling my case
11/2: POD finally delivered
PODS clearly messed up during their scheduling process of my PODI was left with out my items to move into a new house for almost weeks, some nights having to sleep

PODS driver ran into my fence
The delivery driver ran into my fence with his truck (not with the POD)It was clear driver error and was witnessed by multiple partiesThe damage was documented by the PODS companyI have tried to to follow there procedures but they are making it exceedingly difficultAll the onus is on me to get quotes and meet repair peopleUnfortunately we moved out of state and it is difficult to get estimates and repairs from hours awayAt this point I have wasted countless hours trying to resolve thisThey have not refunded any of our order, given us money to pay for the damage, or sought their own estimates to repair

My wife and I recently moved into our houseOur furniture is in storage in FloridaMy wife tried to pay for the storage with her credit card and she was told that the card was no goodI tried with the same card because I knew that the card was goodWe use it to pay different billsAgain, we were told that the card was badWeeks later I used that same card with other billsThat card was used for our bills and PODS refused to use itThey kept saying that the card was bad.Every time I call PODS the call is being recorded so I know that proof exists
Product_Or_Service: storage
Account_Number: XXXXXXXXX

Problem with my POD @storage facility
I began with PODS 8/Everything was fine, delivery, pricing, etc...No problems until it was time to retrieve my property...I called the main PODS phone# & they arranged to have my POD outside the storage facility...When I arrived at my facility in Suwanee, GA, I went inside & spoke with an employee (he was on a forklift, only one there, middle-aged African-American man).I advised I was here to clean out my POD unit, which I had said when calling the main#, he said, "Oh, ok, just call the main# & advise them that this is a final clean-out", which I didI asked for the POD to be left outside for the night since it would take us that afternoon & early evening to pack the moving truck..He said, "ok"All was fine at this point..Until..we could not fit all the items into moving truck, but we got about 90% loaded, so we left the remaining items, (not tied down in unit) and we would be back to retrieve & POD was supposed to remain exactly where it