Jones Auto Detailing Express Hand Wash

Over-billing for container rental
they overbill everymonth then give a me the runaround for months trying to correct$over the agreed to amount adds up quickly
Dysfunctional billing department on a national levelInitially over-billed close to $for just dropping off a storage containerThey corrected this billing issueUnfortunately PODS continuously bills me $over the agreed to amount on my lease every monthWhen I contact support I am referred to a "customer advocacy specialist"With a title like that the problem should be fixed immediately, right? wrongMore like trying to call to get your money back from a Ponzi schemeI will post a pic showing the specialists email with a warning in red "The average time for this entire process and resolution can take up to days or more, but that timeline may vary based on the specifics of your experience." I tried calling customer support all routes I try I am transferred back to my "customer advocacy speciali

Cannot get in contact to pay bill and update payment informationWhen I call, message says to call back in 2-days and website won't allow me to pay
Have been trying since December to update my payment informationThe only way to contact them is via phone, their live chat is never on-linePhone message always says call volume is high so call back in 2-daysMy sales representative also will not respond to my emails to update my payment information and get the late fees removed that are there because I can't change my payment information via the website or by phoneI just want to payI want to be able to speak to someone when I call, have a live chat, or ability to emailMostly, I just want someone to respond to me! I don't understand why my on-line account isn't working to pay my account

Unable to Deliver in a timely fashion
I was told that I only needed to provide a few business days notice to have my POD redelivered within the mile radius of pickup In trying to get a delivery scheduled on a Monday for that Friday they told me they were running out about a week and half to two weeks out for delivery Thus in my situation I was closing on my new house Friday planned to unload the POD on Saturday and have it removed on Monday Thus forcing me to reschedule the people helping me to unload, then leaving me in an empty house for a week and causing me to cancel a vacation I had planned for the following week Needless to say if your delivery times are that far out you should revise your business model

Pods will not deliver to our house
We had out household items shipped from TN to WA state where we would told by two customer service people that they would bring to our house once we had an address Now when we called them they say they will not deliver to our house On their website it says they will deliver Here is the link to the website http://www.pods.com/usa-container-moving-storage/services.aspx
this does not say anything about certain areas

Problem with my POD @storage facility
I began with PODS 8/Everything was fine, delivery, pricing, etc...No problems until it was time to retrieve my property...I called the main PODS phone# & they arranged to have my POD outside the storage facility...When I arrived at my facility in Suwanee, GA, I went inside & spoke with an employee (he was on a forklift, only one there, middle-aged African-American man).I advised I was here to clean out my POD unit, which I had said when calling the main#, he said, "Oh, ok, just call the main# & advise them that this is a final clean-out", which I didI asked for the POD to be left outside for the night since it would take us that afternoon & early evening to pack the moving truck..He said, "ok"All was fine at this point..Until..we could not fit all the items into moving truck, but we got about 90% loaded, so we left the remaining items, (not tied down in unit) and we would be back to retrieve & POD was supposed to remain exactly where it

see attach

I rented two storage containers for my move, both of which were dropped off on time at my new homeI scheduled them both to be picked up on June The driver picked up the first on time, and the driver told me he would be back shortly, but he never returnedI called to find out what was going on and was told I'd have to schedule another pick up, a week laterThe second pick up date rolled around, PODS never cameI called again and was told I was never scheduled and the soonest they could come out was ten days laterAgain, no one cameI called back yet again, because the POD blocking access to my garage was becoming a problemI was told AGAIN that not only was I again not scheduled, not only was it going to be another week, but they were still charging me for the POD's useI was also told there was no supervisor to help me and I'd have to wait
Product_Or_Service: PODS storage unit
Account_Number: XXXXXXXXX

PODS had delivered a 16ft and 7ft storage container on different days.The first delivery was the delivery of the 16ft container to the properties driveway with no issuesOn 1/27/the 2nd POD arrived which was the 7ft containerThe driver carelessly drove on the edge of the drive way and onto my grass which tore up the sod and cracked the driveway in spotsMy wife was outside watching and witnessed what the driver didThe driver admitted to my wife he made a mistake and took a photo of the damage and immediately sent it to his bossAs instructed by the driver, my wife immediately contacted a representative Alex who stated that PODS handles customer service issues and they would get it resolvedOn January 30th I received a call from customer service stating that as per contract, they are not liable
Product_Or_Service: PODS moving
Order_Number: PEIUXXXXXXXXX
Account_Number: XXXXXXXXX

In an email from my PODS customer service rep, it states the POD would leave ** on 2/and arrive in ** by 3/It never left ***
In an email from Debbie N(the PODS customer service rep I had been working with), she states my belongings would leave ***on 2/when they picked it up and arrive in*** by 3/ I had movers scheduled for 3/ When I called on 3/(after two emails that week to Debbie that had gone unanswered) to get the address of the PODS facility where my belongings were being stored so that I could give that information to my movers for 3/10, I was informed the POD never shipped and they did not know why I now have none of my belongings so an empty apartment I also had guests fly in from ** and had no lodging for them My wedding dress is in the POD and was supposed to be altered on 3/for our wedding I told PODS all of this including that the dress would have to be altered by 3/to ensure it was ready for the wedding and no attempt to expedite was made

PODS driver ran into my fence
The delivery driver ran into my fence with his truck (not with the POD)It was clear driver error and was witnessed by multiple partiesThe damage was documented by the PODS companyI have tried to to follow there procedures but they are making it exceedingly difficultAll the onus is on me to get quotes and meet repair peopleUnfortunately we moved out of state and it is difficult to get estimates and repairs from hours awayAt this point I have wasted countless hours trying to resolve thisThey have not refunded any of our order, given us money to pay for the damage, or sought their own estimates to repair

Week late delivery, very poor customer service response and communication
5/I reserved a PODS container to move from Seattle to Silver Spring, MD for $2,I was told the POD would be shipped immediately to the Silver Spring area and we could request the POD upon our arrivalPOD arrived in Seattle on 7/13, and was picked up the next dayOn 7/18, I called PODS and requested delivery to our new home in Silver Spring on 7/25, giving me days before starting my job to help my wife unload, since she would otherwise be alone with our infant son and unable to unload it aloneI was told at the time that the earliest the POD could be delivered was Friday 7/because the POD was being stored in Everett, WA - it had not been moved to MDI immediately filed a complaint for the incorrect information I had been given and for the extreme inconvenience this would cause my family - days without our belongings and my wife home alone with a infant to unload the PODA customer service

Horrible customer service, and I hadn't even contracted with them (and now, never will) Simply wanted a quote for the moving of a single piece of furniture from one state to another Was treated like dirt Will not only never use this service (or even consider it in the future), but will recommend others to avoid it completely I tried twice to speak to a supervisor and was hung up on once, and then treated like dirt (again) for a second time Avoid, avoid, avoid

illegally parked one of their full size container, having number *** bar code XXXXXXXX, in front of my house, which has made my house
They have illegally parked one of their full size container, having number *** bar code XXXXXXXX, in front of my house, which has made my house look ugly, and completely blocked airflow and view outside from one of my roomsThis is parked in a private property without approval
I tried to contact then and was able to speak to Mia Son their phone number X (XXX) XXX-XXXX who said that they will remove it right away but, nothing has been done till date
-*** ***

Con't to charge for storage for a container that has already been delivered and picked up
Container was supposed to be delivered 7/Was not delivered until 7/Was told claims agent would contact me for a refund, have not heard yetHave spent >hrs on hold with customer service being passed from agent to agent while new charges con't to pop up on my account online it does not show either that container was delivered 7/nor that it was picked up 7/16, they are still charging me to "store" the containerThey will not turn off autopay so these charges are going straight to my credit card

I want to share a positive review for PODS We have never used PODS before but I must say that the experience was wonderful! The staff is so helpful and friendlyI like dealing with a company who walks their talk When they said they would be there to deliver the POD at a certain time, they were! They made our move less stressful! We have used moving companies where they pack and move everything for you, while they were good, packing and moving our things into the POD was less stressful We did not have to be on a certain time frame Thank you PODS!

My wife and I recently moved into our houseOur furniture is in storage in FloridaMy wife tried to pay for the storage with her credit card and she was told that the card was no goodI tried with the same card because I knew that the card was goodWe use it to pay different billsAgain, we were told that the card was badWeeks later I used that same card with other billsThat card was used for our bills and PODS refused to use itThey kept saying that the card was bad.Every time I call PODS the call is being recorded so I know that proof exists
Product_Or_Service: storage
Account_Number: XXXXXXXXX

My PODS unit was not picked up on the date I requested and it has caused delays in taking pictures of my house needed to list it for sale
This is in regard to Cr ***
I've had an absolutely horrible experience so far with PODS and I haven't even had my POD picked up yet! I left a voicemail on some manager's answering machine yesterday after speaking to four different people about my account and still haven't heard backI am livid and will resolve to tell my story to anyone that will listen to me about how terribly run your company is and that I wouldn't trust you to move my stuff ever again
I had a pickup that was scheduled for June 17th that I called in for on June 13thNo call, no show, and I had no idea it wasn't picked up because I'm already halfway across the countryI only found out because my realtor told me the POD was still there this past Saturday, June 25thIn my calls yesterday, June 27th, the customer service reps had to look in "another sys

Horrible horrible experience with PODS! First....they were in the process of "updating" their systems so when I had called to have our pods picked up from the house we were selling, it didn't register in their system! It wasn't until I called on the day they were supposed to pick them up that they said "oh, it didn't register Sorry." So the pods sat there after the new owners moved in the house until the trucks could come get them Then...when I called to have them dropped off at our new house, I was informed that they had been sent to a storage facility in NJ instead of in PA (where our final destination was and they knew from the begining), so it would take 8-days for them to deliver them to the new house!!! 8-days!!! So, they basically said...go stay in a hotel and wait for us to give you your stuff back so you can live in your own house!! If we had known from the beginning that the scheduling was so messed up, I NEVER would have used PODS!! We still have no resolution and are waiting!!

Sold and given a price for the small pod, only to have my furniture not fit and have to order a large podAlso was not given refund for storage
I was moving from Houston, TX to Ashburn, VA, because of a jobSpeaking with the sales representative, I wanted to get a quoteI was moving out of a bed bath house, so I knew I had a lot of itemsI explained my items as though coming from a bed bath apartmentAs in the recorded callI reviewed with the man my large items, like my kayak (I knew my kayak alone was feet lengthwise), my vanity, queen bed, entertainment center, sectional sofa, etcAt first, I was quoted what a large PODS would costThis was way too much for me and way more expensive than the U-Haul I already hadThe salesman was determined to make a sale, so he continuedSaying that he hadn't gone over the cost of the small yetAgain, I reiterated the items I needed to pack into the podHe quoted the small and the price was way better not to mention in my b

The PODs delivery company failed to handle my job correctly They provided the wrong information on delivery dates (the customer service advised of days delivery) when I called back later they advised it could be 8-days? They failed to schedule pick up of my pod, I had to call the company 2x and each time I was on the line for minutes I called to confirm pick up and was advised I was not on the schedule They advised that the best they could do is to reschedule me for a later date? I ordered the pod for drop off on Tuesday, September 4th and pick on Thursday, September 6thThe best they could do is, Saturday, Sept 8th.The customer service agents couldn't expedite the request even though it was their error They could offer me no price adjustment They couldn't even call me back after they resolved the issue, I got stuck on the phone with themI requested a supervisor and or manager for escalated assistance and no one was able to assistI have a job starting in WA on M