Jones Auto Detailing Express Hand Wash

I contacted Pods to deliver my pods to my *** address from Ohio, I called Pods three times and each time they gave me a different price
I contacted Pods to deliver my pods to my *** address from Ohio, I called Pods three times and each time they gave me a different priceThe price ranges from $1,to $1,I eventually decided on one of the prices, and agreed to deliver my stuffI never received a confirmation email from podsI called them again and I was told they have a technical issue so they cannot send me the confirmation emailAnd the agent who answered the phone increased my price again

PODS used a credit card to take two monthly payments using a card that was no longer stored on my profile
I changed the credit card on my profile to a a master cardYou can only have one card on your profile I did this on purpose so they could not use my debit cardOn 8/my debit card was usedIt is a VisaThey took two payments because my account was on auto payThe payment was processed for account XXXXXXXXX using my debit cardI have had this card on file with them for past payments BUT it was not the card on file the date the transaction took placeI filed a complaint with my bankPODS provided a screen shot of my card which they kept somewhere on fileI had no idea they still had access to this card to debit my accountI let them know on 8/that this was an unacceptable transactionI have filed two more complaints with my bank because of their business practicesI read the contract which does not state they can keep my card information nor use my card at their l

Deceptive in their sales practicesQuoted us one price then insisted we store them at one location, only to charge us a second "long distance" fee
If I could give them negative stars I wouldScam artists and complete rip offHusband retired from the *** and we had PODS move us home to PennsylvaniaSeeing as he was entering the civilian sector, we had to move container to our temporary apartment and to this storage unit while looking for a houseWe told the rep at PODS that we planned to move somewhere in the ***, *** area but weren't sure specifics yetThey told us our only two options for storage were in *** or ***/*** area so we opted for the closer optionNow fast forward to a month later and we found a house and we called PODS to schedule the delivery of our other two containers and are being told it is going to cost an additional $and be counted as another "long distance move"This is because it is miles outside of their "local deliver

I am not being charged for containers even though I have which means that I will get a bill for to in the future
I've been having a problem with my account from pods for months and the people that work for customer service and billing continue to lie, disconnect phone calls and keep me on hold for over an hour and then hang upI have containers that are in Farmingdale, NJ being stored while I have my house being builtPods REFUSE to put BOTH containers in their system for billing, for whatever reason, and what will happen is that in the coming months I will get a bill for between $and $dollarsI am disabled and living on a fixed income and I cannot afford such a billUnderstand, this has been going on for FOUR MONTHS and pods REFUSE to do their job! I called them times from January 15, and April 6, and they still have not helped me

This company has overcharged me over 1,Hold times over hourNo email access or chatreceived an email crediting only 100.00/ owed
account#XXXXXXXXX
or #XXXXXXXX
The following charges have been billed to my account:
1-21- correct
1-19- wrong
1-19- wrong
12-21- wrong
1-22- wrong
1-21- wrong
1-25- right
1-25- right
There is means of contacting this companyCustomer care specialist have hung up the phone multiple timesNo access to email, or online chat as they said they haveThey emailed me a credit of onlyThis amount has no meaning, and doesn't apply to any of the debits applied abovethis has been outstanding since 1-15, where I have been trying to contact a member of PODS with no success

I received horrible communication and customer service from this company
On 1020/18, I received a "POD" from the PODS cn 10/24/18, I received a missed call from #800-776-at 2:31pm and an email at 3:13pm stating that "My order has been updated." At the time, my voicemail was not set up so I called the company back at 800-776-at 3:14pmI told the representative that I had received a call and email from PODS The representative assured me that I am the 5th caller to call with this similar issue and to rest assure that there is no issue with my account and she is looking at my account and everything is fine and to disregard the correspondence due to it being "IT issues." Additionally, we spoke for at least minutes in regards to my options for a PODS piin NovemberNothing in the conversation indicated there was an issue with my POD account The following day on 10/25/at 10:13am, I received a call from a driver stating his intention to pick up my POD I

PODs continues charging me for another persons account after repeatedly telling them they are not authorized to charge my personal credit card
On 2/22/I authorized a payment on my personal credit card for account #XXXXXXXXX on behalf of Benchmark CommunitiesPODs was instructed to not retain my personal credit card on file for future payments
On 4/26/an unauthorized charge to my personal credit card happen for $for the same accountI contacted Carole Mimmediately in writing letting her know this was unauthorized and to refund the chargeAlso, reiterated that my personal credit card was not to be retained on file for this accountThe charges were quickly reversed
On 7/20/another unauthorized charge on my personal credit card for $for the same account happenedThis time Carole Mhas been unresponsive
On 7/20/another unauthorized charge on my personal credit card for $for the same account happenedThis time Carole Mhas been unre

One of there franchises moved my pod to another storage location without my permissionThen charged me for this services, and would not correct it
I had my pod deliver scheduled to be at my house on the 3rd of JuneI received message at 4:pm from the location saying that they had the incorrect zip code, and asked me to call the driverI called at 4:pm, and another times with no answer or voice mail availableI then called the main office and was told it would be delivered to my house with no problemsAfter my Pod was not delivered, and I did not have the items I needed when I needed them, I called again to find out they charged me $for moving it to another locationI spent weeks calling and so many hours on hold with no correction of the billingThey said they would call me back I would never get a call or email, but I did get over invoices in one dayThis is by far the worst experience I have had dealing with a company in the years I have been alive

I've never filed a complaint before but I would be remiss not to warn others about what PODS is doingI set up service with them to move from TX to TN and to keep our belongings in TN until we bought and moved into a homeI was told that $10,in Contents Protection was includedI found out months later that it was included, yes, but there was a $50/mo charge and it was optionalThis was not disclosedWhen I called PODS directly to file a complaint it took over days for someone to review my calls and what she relayed to me was since I never called to have the coverage removed they would not refund me for the coverage I didn't know I was paying for and had the option to declineWhen I asked their complaint specialist if I could listen to the initial sales call since all of their calls are recorded she said I could not, so I stated that I was really surprised that I had agreed to pay $50/mo since (being a licensed insurance agent) I know that I have contents protection autom

Pods sold a container to an address they knew they couldn't deliver to resulting in thousands of dollars spent to finish the job
Pods knew my mother lived in a difficult area to deliver in and never said anything and sold it to her anyway resulting in them not being able to deliver her things, taking them to a storage area miles away, and then her having to spend an additional few thousand dollars to get it delivered by a moving companyThe driver said he had this happen at least 1x a week in my area so they clearly are ripping people off like my year old motherCr: XXXXXXXXX June 20,

Company refuses to remove my name from their computer system
On 3/7/I called PODS to close my account They informed me that since my account was part of their legacy system and has moved over they are unable to make any changes to my security PIN I asked if they could completely remove my name from their system and I was informed that they would notMy account# is XXXXXXXX I know someone that is not me has obtained my PIN and the company will not offer a way to prohibit this other person from accessing my account and creating new charges

When I ordered pods for my move, rep told me that a week's notice would be enoughAsked for delivery after 5/15, cannot do until 5/or later
I am paying over $a day for a hotel and paying to keep my cats in a kennel When I rented the pods, the phone rep, as well as the man who delivered the empty pods told me that a weeks notice would be plenty to get the pods delivered to my new house because it was not a high volume area as myrtle beach was By the way, myrtle beach had a one day wait for delvery and pick up
I am closing on my house on 5/and called for delivery ASAP after that I was told it could not be done until 5/or later I will have to continue to pay for a motel and kennel until then I told phone pods rep and supervosor I would take ANY day or time after the 15th, they said there was nothing they could do I asked for a discount off the thousands of dollars pods charged me to compensate for these extra expenses due to there delay in getting my

I was quoted a price and specific fees and the company charged me fees not statedMultiple times
My complaint is regarding this companies billing practices
They REQUIRE a Credit Card on file to even use their servicesThey add fees and just take the money at their leisureCausing people to spend large amounts of time to get a refundThen to resolve the erroneous changes, they want a release form signed saying I wont write reviews about them
I was quoted (in a recorded phone call)
- 1st months rent
- Insurance
- Initial Delivery Fee
- Move to new location fee
Total = $
During this experience, I was charged two different PM delivery/p/u fees
I was never told about PM delivery fees
I spent different nights on my hour drive home on the phone and on hold trying to resolve the PM Delivery fees and was finally able to have these refunded
Then they started againEvery new step in this process brought a new erroneous fee

The delivery and pick up of my PODS unit has been a horrible experience and drastically effecting my schedule I planed the drop of and pick up of my PODS unit over a month in advance From the scheduled pick up date I need the PODS unit delivered in over weeks to my new location I was told it take days to transport so I allotted for plenty of extra time Scheduling time windows are not assigned until the evening prior to delievery/pick up and you have no say in the time slot you are givenMy delivery was scheduled for X:XX-X:XX on a Saturday I spent the whole morning checking every min to try and reserve consecutive parking spots and parking is difficult at my complex I had the by noon and was waiting around for the delivery By 4:I had no PODS nor a phone call with a delivery timeI called the company, they have no direct line so you always have to go through the automated system before speaking to a human They tried calling the distribution center who did

In February my wife and I hired PODS to move some of our possessions from our previous residence in Exton, PA to the PODS? warehouse in West Palm Beach, FLWe decided to move somewhere in the central-south Florida area, but since we did not have a residence at that time we agreed to store the POD at the West Palm beach PODS location and we were told that they can deliver the POD anywhere in Florida without extra costFrom Feb to date we have been paying $monthly installments for the POD storageRecently we moved to a home located in Vero Beach FL and contacted PODS to schedule a delivery which was scheduled for July 23th We were waiting all day long for the POD to arrive, around 5:pm I contacted PODS to determine why it was never delivered, the PODS representative told me that because our direction was about mile away from the West Palm Beach location we had to pay moreThen, when he entered our current address in his computer, he said that the POD has

Charging Credit cards removed from account
This started in September 2016, PODS starting charging every credit card that was or is on my account Four of those credit cards that were charged were no longer on the account anywhere and were no longer in use by my familyHowever the point is that I removed them from the account, meaning that I remove my authorization for PODS to touch that card They OBVIOUSLY have a database where they store any credit cards that were ever used, and that is illegal! PCI regulations only allow a company to store credit cards with the users permission When I take a credit card off an account, that is in fact taking my permission AWAY from that company to use that credit card/debit card Now I am running into a issue where PODS is telling me that a charge on my account is because a bank is disputing a charge made to them In 12/I was charged an additional 170.26, when I called billing regarding this I asked for a detailed itemized statement

Company is a total scamCharged us for extra insurance, extra pod and kept backing out our AAA discountAdded several unauthorized charges
We were quoted $to deliver pods miles and ended up with an $billThey added insurance, extra pod, backed out our AAA discount several times and gave us the run around overtime we wanted a detailed billingAll our stuff arrived wet and smashed

Rat fecal material an water damage on my stored items, refund, and replace
I moved many items from my old house have been in a single POD storage unit for months Recently I went to retrieve some items, and opened the POD and found profound rat feces ant some water damage on many of the very furniture items I intended to put in my new home
When asked about the damage POD referred my to an outsider Insurance vendor, who told me that in my contract it specifies that rodent damage is not covered , as for any potential water damage, once I remove my items the POD will one pressure tested, though otherwise, I am out of luckwhen looking on line many other customers states profound rat damage ( with PICS) , only to be told your out of luckI can't put these infested items in my new home, its a total lossI was sold on the advertisement of climate controlled environment for storage( yeah right)

Terrible Customer Service, Ridiculously long hold times, poor follow through on resolution of issue
I ordered a pickup of my empty POD on August 8, and scheduled it for August 16thI came home on the 16th, POD is still in drivewayCalled customer service, and after an almost minute phone call, was assured POD would be picked up the following day, the 17thCame home on the 17th...surprise! POD is still in drivewayCalled customer service again (if you're keeping track this is the third phone call I've had to make about this pick up) and after FIFTY MINUTES on the phone, the majority of it on HOLD, my issue is still not resolved and I not only have no guarantee of when it's going to be picked up, but also was offered no means of compensation for the ridiculous amounts of time I've had to spend on the phone, not to mention the inconvenience of having this thing still sitting in my driveway
As of right now, I have an empty POD sitting in my driveway with no pick up date sch

My container was scheduled to be shipped out on August 1, But it was not shipped out until August 11, 2017, which then caused a 6-day delay
Customer ID # XXXXXXXXX
Order # XXXXXX
My container was scheduled to be shipped out from CA on August 1, and delivered by August 12, But it was not shipped out until August 11, It was delivered on August 18, This 6-day delay caused a lot of inconvenienceDuring August 1, to August 18, 2017, I kept calling the customer service every day, but did not get any true informationNo one knew where my container wasAll of my belongings were in the containerThis delay messed up my travel schedule, and wasted my time on the phone for more than hours
***Document Attached***
I attach the original order, which shows it should be shipped out on August 1, and then delivered on August 12, But PODS did not ship my container until August 11, 2017, according to their logistics team (telling me on the pho