Jones Auto Detailing Express Hand Wash

Beware of the contents coverage
PODS is a convenient way to store your belongings while you are house-hunting and moving out of an areaIt beats having to use a storage facility as you do not have to load and unload a storage unit off of your premisesThe gripe is in the monthly storage fee and the complete lack of communication from the customer service agent in regards to the insurance coverage ($10,in coverage)I was quoted a monthly fee of $for a ft POD which included contents coverage of up to $10,At no time did the customer service agent state that this was an OPTIONAL coverage that you can declineIt was rolled up into the quote as standard practice without discussionThis contents coverage (insurance) is $49.95/month-- an additional 20% fee on top of the $POD fee for the 12ft unitI did not know that this was optional until I had arranged for my POD to be delivered after months of storage and the agent reviewed my invoice and stated that I had the optional coverage in addition to the POD feeIt was then that I began to ask about this "Optional" coverageI filed a grievance, asked for a return of the $for months because I did not have the option to decline, and was told that I had to wait a minimum of days for a customer resolution specialist to determine whether or not I had a case
The customer resolution specialist contacted me this afternoon (days later)She informed me that PODS would not be reimbursing for the coverage fee as it is not a standard practice for the customer service agents to make it known that this is an OPTIONAL fee and that you can opt outI asked if I can get a transcript of the original conversation with the customer service agent that took my initial call so that I could clearly see that they did not present this as an "option" but rather part of the monthly fee- she stated that I would need to obtain a subpoena as these transcripts are proprietary and can only be used by PODS
The contents coverage is not detailed in the FAQ's regarding "how much does it cost?" nor on the websiteIt is hidden in the fine print amongst the minutia of lawyer-speak and jibberishThis is a slimy sales tactic that adds profit to their bottom line and fleeces the customer baseYes, contents coverage is a great option to have BUT it needs to be presented as an OPTIONNot everyone needs to insure their contents- especially at a 20% premiumIt would be an honest (and transparent) customer service if your agents would discuss this fee as an "addition" to the standard monthly fee
This is a company that charges a fee to store your belongings in a psuedo shipping container but they scam you like a stock-traderTerrible customer serviceTerrible business practices

Charging Credit cards removed from account
This started in September 2016, PODS starting charging every credit card that was or is on my account Four of those credit cards that were charged were no longer on the account anywhere and were no longer in use by my familyHowever the point is that I removed them from the account, meaning that I remove my authorization for PODS to touch that card They OBVIOUSLY have a database where they store any credit cards that were ever used, and that is illegal! PCI regulations only allow a company to store credit cards with the users permission When I take a credit card off an account, that is in fact taking my permission AWAY from that company to use that credit card/debit card Now I am running into a issue where PODS is telling me that a charge on my account is because a bank is disputing a charge made to them In 12/I was charged an additional 170.26, when I called billing regarding this I asked for a detailed itemized statement

One of there franchises moved my pod to another storage location without my permissionThen charged me for this services, and would not correct it
I had my pod deliver scheduled to be at my house on the 3rd of JuneI received message at 4:pm from the location saying that they had the incorrect zip code, and asked me to call the driverI called at 4:pm, and another times with no answer or voice mail availableI then called the main office and was told it would be delivered to my house with no problemsAfter my Pod was not delivered, and I did not have the items I needed when I needed them, I called again to find out they charged me $for moving it to another locationI spent weeks calling and so many hours on hold with no correction of the billingThey said they would call me back I would never get a call or email, but I did get over invoices in one dayThis is by far the worst experience I have had dealing with a company in the years I have been alive

When I ordered pods for my move, rep told me that a week's notice would be enoughAsked for delivery after 5/15, cannot do until 5/or later
I am paying over $a day for a hotel and paying to keep my cats in a kennel When I rented the pods, the phone rep, as well as the man who delivered the empty pods told me that a weeks notice would be plenty to get the pods delivered to my new house because it was not a high volume area as myrtle beach was By the way, myrtle beach had a one day wait for delvery and pick up
I am closing on my house on 5/and called for delivery ASAP after that I was told it could not be done until 5/or later I will have to continue to pay for a motel and kennel until then I told phone pods rep and supervosor I would take ANY day or time after the 15th, they said there was nothing they could do I asked for a discount off the thousands of dollars pods charged me to compensate for these extra expenses due to there delay in getting my

Company refuses to remove my name from their computer system
On 3/7/I called PODS to close my account They informed me that since my account was part of their legacy system and has moved over they are unable to make any changes to my security PIN I asked if they could completely remove my name from their system and I was informed that they would notMy account# is XXXXXXXX I know someone that is not me has obtained my PIN and the company will not offer a way to prohibit this other person from accessing my account and creating new charges

PODS used a credit card to take two monthly payments using a card that was no longer stored on my profile
I changed the credit card on my profile to a a master cardYou can only have one card on your profile I did this on purpose so they could not use my debit cardOn 8/my debit card was usedIt is a VisaThey took two payments because my account was on auto payThe payment was processed for account XXXXXXXXX using my debit cardI have had this card on file with them for past payments BUT it was not the card on file the date the transaction took placeI filed a complaint with my bankPODS provided a screen shot of my card which they kept somewhere on fileI had no idea they still had access to this card to debit my accountI let them know on 8/that this was an unacceptable transactionI have filed two more complaints with my bank because of their business practicesI read the contract which does not state they can keep my card information nor use my card at their l

Pods sold a container to an address they knew they couldn't deliver to resulting in thousands of dollars spent to finish the job
Pods knew my mother lived in a difficult area to deliver in and never said anything and sold it to her anyway resulting in them not being able to deliver her things, taking them to a storage area miles away, and then her having to spend an additional few thousand dollars to get it delivered by a moving companyThe driver said he had this happen at least 1x a week in my area so they clearly are ripping people off like my year old motherCr: XXXXXXXXX June 20,

PODs continues charging me for another persons account after repeatedly telling them they are not authorized to charge my personal credit card
On 2/22/I authorized a payment on my personal credit card for account #XXXXXXXXX on behalf of Benchmark CommunitiesPODs was instructed to not retain my personal credit card on file for future payments
On 4/26/an unauthorized charge to my personal credit card happen for $for the same accountI contacted Carole Mimmediately in writing letting her know this was unauthorized and to refund the chargeAlso, reiterated that my personal credit card was not to be retained on file for this accountThe charges were quickly reversed
On 7/20/another unauthorized charge on my personal credit card for $for the same account happenedThis time Carole Mhas been unresponsive
On 7/20/another unauthorized charge on my personal credit card for $for the same account happenedThis time Carole Mhas been unre

This company has overcharged me over 1,Hold times over hourNo email access or chatreceived an email crediting only 100.00/ owed
account#XXXXXXXXX
or #XXXXXXXX
The following charges have been billed to my account:
1-21- correct
1-19- wrong
1-19- wrong
12-21- wrong
1-22- wrong
1-21- wrong
1-25- right
1-25- right
There is means of contacting this companyCustomer care specialist have hung up the phone multiple timesNo access to email, or online chat as they said they haveThey emailed me a credit of onlyThis amount has no meaning, and doesn't apply to any of the debits applied abovethis has been outstanding since 1-15, where I have been trying to contact a member of PODS with no success

I was quoted a price and specific fees and the company charged me fees not statedMultiple times
My complaint is regarding this companies billing practices
They REQUIRE a Credit Card on file to even use their servicesThey add fees and just take the money at their leisureCausing people to spend large amounts of time to get a refundThen to resolve the erroneous changes, they want a release form signed saying I wont write reviews about them
I was quoted (in a recorded phone call)
- 1st months rent
- Insurance
- Initial Delivery Fee
- Move to new location fee
Total = $
During this experience, I was charged two different PM delivery/p/u fees
I was never told about PM delivery fees
I spent different nights on my hour drive home on the phone and on hold trying to resolve the PM Delivery fees and was finally able to have these refunded
Then they started againEvery new step in this process brought a new erroneous fee

The delivery and pick up of my PODS unit has been a horrible experience and drastically effecting my schedule I planed the drop of and pick up of my PODS unit over a month in advance From the scheduled pick up date I need the PODS unit delivered in over weeks to my new location I was told it take days to transport so I allotted for plenty of extra time Scheduling time windows are not assigned until the evening prior to delievery/pick up and you have no say in the time slot you are givenMy delivery was scheduled for X:XX-X:XX on a Saturday I spent the whole morning checking every min to try and reserve consecutive parking spots and parking is difficult at my complex I had the by noon and was waiting around for the delivery By 4:I had no PODS nor a phone call with a delivery timeI called the company, they have no direct line so you always have to go through the automated system before speaking to a human They tried calling the distribution center who did

So I tried to get a quick quote online for moving from state to stateI called customer service and was hung up on instantly after waiting minutesThe second time it didnt take long for me to get a representative but I made the mistake of telling the man why I was movingI am in a weird predicament for why i'm moving and this probably gave him the illusion that I wasnt actually trying to move and was wasting his time or something because he asked me "why would you be trying to move if..."I wasnt being hostile at all during our conversation but as soon as this happened he started acting very hostile, rushing me through and not caring about what he said or what I had to sayHe asked me how much I was looking to spend, I said I had never done this and wouldnt know how much it costHe gave me a quote of and I said " I didnt think it would be that much" at that point he started telling me that of course it wouldnt be lower than and laughed, pretty much making me feel bad that I even made the call
At the end he ignored me while stating things about how my quote number was this and that I had days until I ran out and said "do you have anymore questions" even though I was clearly asking one before he started talkingI said no because I could tell he didnt want to talk to me, and I wasnt going to continue talking to that man
I wonder if they're paid commission for making the sale because this man had no obvious trust or care about the customer after he found out why and when I was moving
I understand that one support representative doesnt speak for the entire company, but it would leave a sour taste in my mouth if I didnt leave something letting others know about itTypically if I have a connection with a company I would leave it be, but this was my first interaction with PODS
I wouldnt personally use it, but I understand at what a good idea this business is and might recommend it

I contacted Pods to deliver my pods to my *** address from Ohio, I called Pods three times and each time they gave me a different price
I contacted Pods to deliver my pods to my *** address from Ohio, I called Pods three times and each time they gave me a different priceThe price ranges from $1,to $1,I eventually decided on one of the prices, and agreed to deliver my stuffI never received a confirmation email from podsI called them again and I was told they have a technical issue so they cannot send me the confirmation emailAnd the agent who answered the phone increased my price again

In February my wife and I hired PODS to move some of our possessions from our previous residence in Exton, PA to the PODS? warehouse in West Palm Beach, FLWe decided to move somewhere in the central-south Florida area, but since we did not have a residence at that time we agreed to store the POD at the West Palm beach PODS location and we were told that they can deliver the POD anywhere in Florida without extra costFrom Feb to date we have been paying $monthly installments for the POD storageRecently we moved to a home located in Vero Beach FL and contacted PODS to schedule a delivery which was scheduled for July 23th We were waiting all day long for the POD to arrive, around 5:pm I contacted PODS to determine why it was never delivered, the PODS representative told me that because our direction was about mile away from the West Palm Beach location we had to pay moreThen, when he entered our current address in his computer, he said that the POD has

Charged for Another Rental month when not needed, Unable to change Pick up date
Unable to schedule Pickup OnlineLong wait time on phone to contact customer service before Rental length ExpiresCharged for additional month Service

I am not being charged for containers even though I have which means that I will get a bill for to in the future
I've been having a problem with my account from pods for months and the people that work for customer service and billing continue to lie, disconnect phone calls and keep me on hold for over an hour and then hang upI have containers that are in Farmingdale, NJ being stored while I have my house being builtPods REFUSE to put BOTH containers in their system for billing, for whatever reason, and what will happen is that in the coming months I will get a bill for between $and $dollarsI am disabled and living on a fixed income and I cannot afford such a billUnderstand, this has been going on for FOUR MONTHS and pods REFUSE to do their job! I called them times from January 15, and April 6, and they still have not helped me

I was persistently lied to by the company, and did not receive my order when it was supposed to be here
I was persistently lied to by the company, and did not receive my order when it was supposed to be here

Terrible Customer Service, Ridiculously long hold times, poor follow through on resolution of issue
I ordered a pickup of my empty POD on August 8, and scheduled it for August 16thI came home on the 16th, POD is still in drivewayCalled customer service, and after an almost minute phone call, was assured POD would be picked up the following day, the 17thCame home on the 17th...surprise! POD is still in drivewayCalled customer service again (if you're keeping track this is the third phone call I've had to make about this pick up) and after FIFTY MINUTES on the phone, the majority of it on HOLD, my issue is still not resolved and I not only have no guarantee of when it's going to be picked up, but also was offered no means of compensation for the ridiculous amounts of time I've had to spend on the phone, not to mention the inconvenience of having this thing still sitting in my driveway
As of right now, I have an empty POD sitting in my driveway with no pick up date sch

I had used pods to have items from my house moved from one address to the otherThey delivered fine but didn't pick upI called to remedy the situations and they said I never scheduled a pick upI filed a complaint and they called me back and said I didn't then told I didn't because they thought I was thinking something elseI asked for a copy of the call and they denied me a copyI ended up not using it and asked them to pick it up so it would be out of the way they confirmed it would be picked up the 18th and it wasn't picked up until the 19th causing problems for my old neighborsI would like at least part of my money back due to this was a huge inconvenience and I'm not able to tell if I didn't schedule itIf I didn't schedule it I'm at fault but I know I didThey also had poor customer service I felt with with the expectation of one personI even asked for a call back to let me know the status of my order and never received one but was told that my request wasn't complete

Non delivery of POD with multiple rescheduled dates Charges for services due to their delayComplete lack of response from customer service cus
Schedule that was provided by PODS:
Deliver POD for loading in *** - May
Pick up loaded POD to ship to *** - May
Deliver in *** - June
Pick up unloaded POD - June
Note they stated a 5-day Grace Period to pick up empty POD before any additional charge
Delivery in *** and pick up went fine
June in *** - No POD and no communication, despite phone calls
June I receive the following email
My records indicated that your PODS container was to arrive in *** this week
However, your PODS container has been delayed and is currently at our facility in ***
I do not have any information at this time as to why your PODS container did not ship on timeAs soon as I know, I will forward this information to you
Your PODS container will be on the next sailing with an estimated arrival date of June 16th
I