Jones Auto Detailing Express Hand Wash

POD delivered to the wrong locationCaused a chain reaction and we are stuckWill not answer calls or emails
Order# XXXXXXI had a fraudulent charge to my autopay card and before the payment would be an issue I called several times and theBehanemailingI have more than one email completely ignoredI was only trying to PAY for the POD rather than have the bank deny it because of another charge
The bank denied it just like I'm knew it would and I got a voicemail giving me a hard time about my paymentWhich I tried several times to pay
Then, on 6/30/the POD was delivered to the wrong addressI called customer service twiceOne time alone I was on hold for minutes and theFinally hung up (I took a photo)
THEN The pod was delivered to the wrong address! I have photos of the documents showing that the correct address was on the schedule it just was ignoredBecause of this I lost my unload team and now have to move the POD and try to unload it somewhere elseM

CONFUSION ON DELIVERY AND PICKUPS, POD MISSING; COULDN'T ACCESS AT UNIT, MISSED DELIVERY TWICE, WRONGFUL CHARGES FOR MONTHS, POOR CUSTOMER SERVICE
MY WHOLE PODS EXPERIENCE HAS BEEN VERY FRUSTRATING
THERE WAS CONFUSION ON DELIVERY AND P/U INITIALLY AS TO IF I WAS HAVING A POD DELIVERED OR PICKED UP
I HAD THE POD MOVED FROM ARIZONA TO OREGON AND HAD ACCESS SET UP TO ENTER THE POD AND WAS NOT ABLE TO DUE TO CONFUSION AS TO WHERE THE POD WAS AND IT NOT ARRIVING ON TIME
THEN TWO TIMES THE POD WAS SUPPOSED TO BE DELIVERED AND NEVER SHOWED WITH NO CALLS AND VERY POOR, UNRESPONSIVE CUSTOMER SERVICE
I HAD A CASE OPEN WITH THE RESOLUTION CENTER ABOUT NOT HAVING MY POD DELIVERED TWICE AND NEVER HEARD BACK FROM THEM
I INITIALLY STATED I DID NOT WANT INSURANCE COVERAGE AND WAS WRONGFULLY CHARGED FOR MONTHS AND CHARGED AGAIN AFTER THE POD WAS CONCLUSIVELY PICKED UP
WITH ALL THESE ISSUES I HAVE HAD VERY POOR CUSTOMER SERVICE AND I AM TOLD THERE ARE NO MANAGERS OR SUPERVISORS TO

PODS will not deliver our POD to us
When we sold our house in *** MA we called PODS to store and move our thingsWhen we called to set up the order we told them we would be moving to the *** VA area but were not sure yet to what townWe were told no problem once we knew the address and delivery date we should just call and they would deliver the POD We now have purchased a house in *** *** VA and called them to deliver the PODThey now tell us that they will not deliver it to our new home We have to pick up out things ourselves If they had informed us when we first rented the POD that they don't deliver to all towns in VA we would never had used this method to move

We used PODS for a move from ArizonaWhen we initially called for pricing we received a quote *** from Arizona to Florida (out of state move)The possibility of an in-state move became a possibility as well and I received a quote under ***
The move became an in-state move from zip code *** to ***Apparently, I accepted the wrong quote the out of state moveI explained this to a customer representative who explained that was no problem we see it's an in-state move and the from and to addressesShe accepted my initial payment and explained that any overages would be refunded
The move was completed with no issue (in-state)as was discussed with the PODS representativeI noticed afterward, I was billed as if we made an out-of-state moveI reached out to there customer care team and was told they would review the discrepancyThe person responsible for PODS Incident Report *** was Adriana T*** at ***Almost two months later after trying to rea

Over charged close to $
absolutely disgusted!!
I was told I would receive a 10% ($235) discount on my delivery, for being a long time customerI was also told I would not be charged for rent for the month of November ($297)seeing that I have requested my POD before the month of November began ( grace period is 11/to 11/5)My POD will arrive on 11/and be removed on 11/8.If I am responsible for any of Novembers rent it should only be the prorated rent up to the 8th of NovemberI wont have the POD, and they can RE-rent it out on the 9th for a full rate of rent againTo be paid twice for the same POD is unlawfulcorrect? I was charged for insurance I did not approve of for $
When I called I was met with less than compassionate *** service workersTelling me that I was wrong in my wordingMaybe I didn't understand correctlyJust poorly treated and made to feel as if it was ME trying to do the taking and not the other way around
I have made attempts to r

HorrificSteer clearScheduled drop off, pickup, storage and drop off at the same timeOur drop off for the new house magically got "lost" and now were being told we can pay a 400$ "emergency delivery fee" or get our stuff in days, when I will be out of townSo essentially we got a big *** you" from PODS On top of it all, on a recorded line the "supervisor" told us that this is at least the sixth time RECENTLY that she has had this exact situation occur due to an issue in their websiteHow RIDICULOUS can you be Once I get my stuff back I will be blasting them on every Avenue I can possibly come up with.Edit from 3:finally heart back from manager, who told us that "oh I see Andrew already reached out to youNothing else I can do" and my page is blocked from further comments and reviews Amazing business practiceSomeone trashes your business because of poor quality so you block them hoping they go away.Update following day: first pod was dropped and we were told se

PODS has mislead or deceived us, over charged us, and damaged our propertyClaims they'll call us back, but hasn'tAll over the last 1-1/months
Regarding account #XXXXXXXXXUpon open unloading our POD on 6/28, we found our mattress to be soaking wet and moldingWe filed an incident report with them immediately
We called 6/to have the POD removed, we were told the earliest it could happen was 7/Through multiple phone calls, including that one, we explained that it had to happen ASAP or it would be towed by our apartment for safety reasonsPODS opened an incident and advised it would be expeditedOn 7/our apartment advised the POD would be towed due to huge safety concernsI called PODS immediately to say that it would be towed today if not removed, I was told they'll have it removed today7/we learned that it was towed and not picked up by PODS and that I was supposed to pay for the fines and have them pick it up same dayWe disputed this and an incident was c

The PODS company put a container in an unauthorized place
PODS was specifically told the placement of the pod (placement date 11/10/18), however without my permission they placed it in the driveway blocking in autos and putting the container on concrete that was newly poured (approxdays.)after contacting PODS they refused to removed the container in a timely manner (today is 11/13/18) and have been informed it will not be removed until 11/16/which is unacceptable

PODS did not disclose the cost of pods citiserviceBilling department double charged me for delivery and charged new storage fees after pod delivered
PODS did not disclose the cost of pods citi-service When I booked the moving pod I was told that delivery of pod was approximately $ When I had the pod delivered the citi-service fee was $for delivery which included the truck and one guy to watch pod during delivery Actual time used was hour for complete emptying of pod
Billing department double charged me for delivery and charged new storage fees after pod delivered
POD delivered by citiserivce on 10- Invoiced to $on 10/for permit fee (error - there are no permit fees in NYC)Invoiced on 10/for redelivery fee (appropriate charge)My American express was debited $on 10/ As stated above POD delivered/picked up on 10/ Storage fee charged 10/of $to American express Called on 10/and charged reversed Charge

Pods only provided me with hours (after promising hours) to load container even after repeated calls to CSR on ETA time provided
When I had booked the pod through your sales team I was told that if I book (by paying extra) a same day delivery and pickup, the pods will be dropped early and picked up late, giving me nearly hours to load the podOn July 15th at 5:PM the automated email announced that my July drop ETA was - PM and pick up ETA was 1:- 4:PMImmediately I called the customer service team telling them that the ETA does not provide me with sufficient time to load the pods and that during booking I was told I will get more than hours to make the move At this time the customer service representative says that for same day rush delivery I will be provided only with to hours of loading time (a complete turnaround from the sales promise)I still raise the concern with him saying that the ETA given to me looks like I won't even get hours to make

Delivery Date was not correctly scheduled due to miscommunicationPODS would not take responsibility for error
We contacted Pods moving services sometime in October to schedule units to be delivered to our house and then moved to our next locationWe have a quote email on 10/18/showing that we requested 03JANto be the delivery date to our residenceDuring this time we contacted them several times to make adjustments to our moveMy last phone call with them I reiterate when I wanted my delivery to beThe phone operator acknowledged At that time I was not made aware that I would have to call back by a certain time or lose my dates or that my dates would not even be scheduledThat phone call took place on aprox11/11/We did not have our permanent address to deliver it to so I informed them I would call back again with that addressOn 26DECI called with the specific address and they informed me they did not secure my dates and that I would be without all m

They required a day wait for pickup
My PODS was dropped off May 22nd, without incidentI called on May 31st to schedule a pickup, preferably for June 5th or at least that week (June 5th - June 9th)After a bunch of back a forth, the earliest they could pick the POD up was June 23rd, days after the day I was calling, days after my lease expired, and after my day permit for the POD to be parked on the street expired
They advertise it as "flexible, easy and convenient" but a day wait for pickup is none of those things

Move date was scheduled weeks in advance, the morning of was told they aren't coming, despite multiple calls the day prior, multiple calls/hours spent
Had arranged the POD to be moved 5/31, received call the morning before to update my card's expiration date and I did so and received a confirmation codeI was then told to wait for my pick up window, called several more times that evening and was promised the Pod would be moved, they did not have a time yet-was told I would get a time in the morningMorning of 5/(closing on old and new properties and therefore will no longer own address where Pod is currently sitting after 9am that day) I am told my pick up date was "Kicked out for some reason" no valid explanation could be given, was on the phone for over an hour, was told they best they could do is first thing 6/1, requested a refund and was told the resolutions dept would contact me within hours (this never happened)Luckily we were still able to close as the buyers agreed

I rented a pod because we were moving and needed stuff stored for a few months, well that went ok but when I got the pod back to unload the outside of the pod was damaged and a few things of mine were damagedEverything in the pod was insured from the co, but when I filed a damage complaint they just emailed me back saying that it wasn't there fault and there not going to reimburse me for anythingI was irate !!Sent back a rude email and let them know I was gonna contact the Revdex.comI even sent pics of my damaged stuff My bill was over 1500.$ Thankyou*** ***

Not receiving invoices/receipts to allow reimbursement
Customer account XXXXXXXXX
Service 7' Pod container, delivery 12/22/2015, final pickup 01/08/ All service good
Have been trying to get receipts/invoices to allow reimbursementThey changed software systems between the two dates above, so cannot access invoices online (says "contact customer service") Have phoned twice now, on hold for more than hours each time with horrible muzakNo other way to contactChat system never in operation
Both times customer service agent says they cannot access the invoices since "on the old system" Both times refer to a supervisor or account manager who can _later_ print out the invoices, scan them, and send as a PDF to my e-mail Both times promised to send them by e-mail, both times nothing has arrived
Cannot tolerate being on hold for more than two hours again without any guarantee that they will do what promised (or at least give me a direct contact line into the bus

So I tried to get a quick quote online for moving from state to stateI called customer service and was hung up on instantly after waiting minutesThe second time it didnt take long for me to get a representative but I made the mistake of telling the man why I was movingI am in a weird predicament for why i'm moving and this probably gave him the illusion that I wasnt actually trying to move and was wasting his time or something because he asked me "why would you be trying to move if..."I wasnt being hostile at all during our conversation but as soon as this happened he started acting very hostile, rushing me through and not caring about what he said or what I had to sayHe asked me how much I was looking to spend, I said I had never done this and wouldnt know how much it costHe gave me a quote of and I said " I didnt think it would be that much" at that point he started telling me that of course it wouldnt be lower than and laughed, pretty much making me feel bad that I even made the call
At the end he ignored me while stating things about how my quote number was this and that I had days until I ran out and said "do you have anymore questions" even though I was clearly asking one before he started talkingI said no because I could tell he didnt want to talk to me, and I wasnt going to continue talking to that man
I wonder if they're paid commission for making the sale because this man had no obvious trust or care about the customer after he found out why and when I was moving
I understand that one support representative doesnt speak for the entire company, but it would leave a sour taste in my mouth if I didnt leave something letting others know about itTypically if I have a connection with a company I would leave it be, but this was my first interaction with PODS
I wouldnt personally use it, but I understand at what a good idea this business is and might recommend it

PODS shipped my items to the wrong state, then charged my credit card for their error, without my authorization or telling me the amounts
PODS Account: XXXXXXXXX
I setup a move with PODS back in May from ***Three weeks later I attempted to have the POD delivered, and was told the POD was shipped to the wrong stateThe person who coordinated my move was to send the POD to XXXXX zip code and instead, sent it to XXXXXI was told that an incident report would be filed and I would have to wait a week for a responseI called and spoke with a manager, who got me in direct touch with the incident response teamThe incident response team coordinated a move to the right location, stating I would receive billing invoices that would not be charged
The move was coordinated to the correct location but was advised it would take two weeksThe move day came, and I received a call that they could not deliver to the correct location due to a sidewalk issueI h

Charged for Another Rental month when not needed, Unable to change Pick up date
Unable to schedule Pickup OnlineLong wait time on phone to contact customer service before Rental length ExpiresCharged for additional month Service

Beware of the contents coverage
PODS is a convenient way to store your belongings while you are house-hunting and moving out of an areaIt beats having to use a storage facility as you do not have to load and unload a storage unit off of your premisesThe gripe is in the monthly storage fee and the complete lack of communication from the customer service agent in regards to the insurance coverage ($10,in coverage)I was quoted a monthly fee of $for a ft POD which included contents coverage of up to $10,At no time did the customer service agent state that this was an OPTIONAL coverage that you can declineIt was rolled up into the quote as standard practice without discussionThis contents coverage (insurance) is $49.95/month-- an additional 20% fee on top of the $POD fee for the 12ft unitI did not know that this was optional until I had arranged for my POD to be delivered after months of storage and the agent reviewed my invoice and stated that I had the optional coverage in addition to the POD feeIt was then that I began to ask about this "Optional" coverageI filed a grievance, asked for a return of the $for months because I did not have the option to decline, and was told that I had to wait a minimum of days for a customer resolution specialist to determine whether or not I had a case
The customer resolution specialist contacted me this afternoon (days later)She informed me that PODS would not be reimbursing for the coverage fee as it is not a standard practice for the customer service agents to make it known that this is an OPTIONAL fee and that you can opt outI asked if I can get a transcript of the original conversation with the customer service agent that took my initial call so that I could clearly see that they did not present this as an "option" but rather part of the monthly fee- she stated that I would need to obtain a subpoena as these transcripts are proprietary and can only be used by PODS
The contents coverage is not detailed in the FAQ's regarding "how much does it cost?" nor on the websiteIt is hidden in the fine print amongst the minutia of lawyer-speak and jibberishThis is a slimy sales tactic that adds profit to their bottom line and fleeces the customer baseYes, contents coverage is a great option to have BUT it needs to be presented as an OPTIONNot everyone needs to insure their contents- especially at a 20% premiumIt would be an honest (and transparent) customer service if your agents would discuss this fee as an "addition" to the standard monthly fee
This is a company that charges a fee to store your belongings in a psuedo shipping container but they scam you like a stock-traderTerrible customer serviceTerrible business practices

On June 5, we ordered a pod to be delivered on 6/22/and picked up on June 25,They were to store it for a month and deliver it to another address on July 25, Our order # is XXXXXXXThe order is under my husbands name which is *** *** We had confirmation that the pod would be delivered on 6/between 6:30-9:pmIt did not arrive and by then there was no one open to contactWe hoped it would be delivered during the night but it was notWe made several attempts to call them in the morning with no successWe finally reached someone who tried to call the Bensenville location at *** N *** ** but no one answeredNo one could find out where the truck was or why it had not been delivered We desperately tried to find a rental truck and a storage facility available because we had a house full of furniture that had to be moved out that dayWe found one truck in the whole county available and all this time we had paid movers standing around waiting to mo