Jones Auto Detailing Express Hand Wash

Charged for full month of rental fee for 1/month of useAlso being required to pay an additional $delivery feeRude supvJohn F., ***
Paid for full month rental in spite of only having 1/month use of unitAlso being required to pay $redelivery fee to have unit taken to new home locationCalled Customer Service, spoke with CSR Adrian who refused to credit account for prorated month rent, transferred to Supervisor John Fwho was the most rude, disrespectful, unhelpful supervisor I have ever spoken withJohn made no real attempt to resolve my issue, only trying to fake help meI called back and representative Clarence transferred me to the same Supervisor John Fwho hung up on me twice

POD delivered to the wrong locationCaused a chain reaction and we are stuckWill not answer calls or emails
Order# XXXXXXI had a fraudulent charge to my autopay card and before the payment would be an issue I called several times and theBehanemailingI have more than one email completely ignoredI was only trying to PAY for the POD rather than have the bank deny it because of another charge
The bank denied it just like I'm knew it would and I got a voicemail giving me a hard time about my paymentWhich I tried several times to pay
Then, on 6/30/the POD was delivered to the wrong addressI called customer service twiceOne time alone I was on hold for minutes and theFinally hung up (I took a photo)
THEN The pod was delivered to the wrong address! I have photos of the documents showing that the correct address was on the schedule it just was ignoredBecause of this I lost my unload team and now have to move the POD and try to unload it somewhere elseM

They required a day wait for pickup
My PODS was dropped off May 22nd, without incidentI called on May 31st to schedule a pickup, preferably for June 5th or at least that week (June 5th - June 9th)After a bunch of back a forth, the earliest they could pick the POD up was June 23rd, days after the day I was calling, days after my lease expired, and after my day permit for the POD to be parked on the street expired
They advertise it as "flexible, easy and convenient" but a day wait for pickup is none of those things

Move date was scheduled weeks in advance, the morning of was told they aren't coming, despite multiple calls the day prior, multiple calls/hours spent
Had arranged the POD to be moved 5/31, received call the morning before to update my card's expiration date and I did so and received a confirmation codeI was then told to wait for my pick up window, called several more times that evening and was promised the Pod would be moved, they did not have a time yet-was told I would get a time in the morningMorning of 5/(closing on old and new properties and therefore will no longer own address where Pod is currently sitting after 9am that day) I am told my pick up date was "Kicked out for some reason" no valid explanation could be given, was on the phone for over an hour, was told they best they could do is first thing 6/1, requested a refund and was told the resolutions dept would contact me within hours (this never happened)Luckily we were still able to close as the buyers agreed

I rented a pod because we were moving and needed stuff stored for a few months, well that went ok but when I got the pod back to unload the outside of the pod was damaged and a few things of mine were damagedEverything in the pod was insured from the co, but when I filed a damage complaint they just emailed me back saying that it wasn't there fault and there not going to reimburse me for anythingI was irate !!Sent back a rude email and let them know I was gonna contact the Revdex.comI even sent pics of my damaged stuff My bill was over 1500.$ Thankyou*** ***

Not receiving invoices/receipts to allow reimbursement
Customer account XXXXXXXXX
Service 7' Pod container, delivery 12/22/2015, final pickup 01/08/ All service good
Have been trying to get receipts/invoices to allow reimbursementThey changed software systems between the two dates above, so cannot access invoices online (says "contact customer service") Have phoned twice now, on hold for more than hours each time with horrible muzakNo other way to contactChat system never in operation
Both times customer service agent says they cannot access the invoices since "on the old system" Both times refer to a supervisor or account manager who can _later_ print out the invoices, scan them, and send as a PDF to my e-mail Both times promised to send them by e-mail, both times nothing has arrived
Cannot tolerate being on hold for more than two hours again without any guarantee that they will do what promised (or at least give me a direct contact line into the bus

We used PODS for a move from ArizonaWhen we initially called for pricing we received a quote *** from Arizona to Florida (out of state move)The possibility of an in-state move became a possibility as well and I received a quote under ***
The move became an in-state move from zip code *** to ***Apparently, I accepted the wrong quote the out of state moveI explained this to a customer representative who explained that was no problem we see it's an in-state move and the from and to addressesShe accepted my initial payment and explained that any overages would be refunded
The move was completed with no issue (in-state)as was discussed with the PODS representativeI noticed afterward, I was billed as if we made an out-of-state moveI reached out to there customer care team and was told they would review the discrepancyThe person responsible for PODS Incident Report *** was Adriana T*** at ***Almost two months later after trying to rea

HorrificSteer clearScheduled drop off, pickup, storage and drop off at the same timeOur drop off for the new house magically got "lost" and now were being told we can pay a 400$ "emergency delivery fee" or get our stuff in days, when I will be out of townSo essentially we got a big *** you" from PODS On top of it all, on a recorded line the "supervisor" told us that this is at least the sixth time RECENTLY that she has had this exact situation occur due to an issue in their websiteHow RIDICULOUS can you be Once I get my stuff back I will be blasting them on every Avenue I can possibly come up with.Edit from 3:finally heart back from manager, who told us that "oh I see Andrew already reached out to youNothing else I can do" and my page is blocked from further comments and reviews Amazing business practiceSomeone trashes your business because of poor quality so you block them hoping they go away.Update following day: first pod was dropped and we were told se

PODS did not disclose the cost of pods citiserviceBilling department double charged me for delivery and charged new storage fees after pod delivered
PODS did not disclose the cost of pods citi-service When I booked the moving pod I was told that delivery of pod was approximately $ When I had the pod delivered the citi-service fee was $for delivery which included the truck and one guy to watch pod during delivery Actual time used was hour for complete emptying of pod
Billing department double charged me for delivery and charged new storage fees after pod delivered
POD delivered by citiserivce on 10- Invoiced to $on 10/for permit fee (error - there are no permit fees in NYC)Invoiced on 10/for redelivery fee (appropriate charge)My American express was debited $on 10/ As stated above POD delivered/picked up on 10/ Storage fee charged 10/of $to American express Called on 10/and charged reversed Charge

charge on service previously paid
On I placed a prepaid order for the amount of $with Pods for a container to be delivered, stored for several months and redelivered to new location upon my move..Customer # XXXXXXXXX, order # XXXXXX..At this time, I specifically asked the customer representative if this amount will cover everything..he stated yes, that I will not be charged for anything else..he stated by placing my order at that time, I will not be charged any increases in fees..that by contractual agreement I must have the pod stored for the total amount of months to keep this price with no extra charges..I paid the amount given in full with a visa card..On I called to schedule a deliver of the pod for to load and have stored at the pod storage location..On the Pod was picked up and delivered to the Pods storage center until further notice..On I called for the redelivery of the pod to my new home..I was given a delivery date of

Over charged close to $
absolutely disgusted!!
I was told I would receive a 10% ($235) discount on my delivery, for being a long time customerI was also told I would not be charged for rent for the month of November ($297)seeing that I have requested my POD before the month of November began ( grace period is 11/to 11/5)My POD will arrive on 11/and be removed on 11/8.If I am responsible for any of Novembers rent it should only be the prorated rent up to the 8th of NovemberI wont have the POD, and they can RE-rent it out on the 9th for a full rate of rent againTo be paid twice for the same POD is unlawfulcorrect? I was charged for insurance I did not approve of for $
When I called I was met with less than compassionate *** service workersTelling me that I was wrong in my wordingMaybe I didn't understand correctlyJust poorly treated and made to feel as if it was ME trying to do the taking and not the other way around
I have made attempts to r

The PODS company put a container in an unauthorized place
PODS was specifically told the placement of the pod (placement date 11/10/18), however without my permission they placed it in the driveway blocking in autos and putting the container on concrete that was newly poured (approxdays.)after contacting PODS they refused to removed the container in a timely manner (today is 11/13/18) and have been informed it will not be removed until 11/16/which is unacceptable

PODS will not deliver our POD to us
When we sold our house in *** MA we called PODS to store and move our thingsWhen we called to set up the order we told them we would be moving to the *** VA area but were not sure yet to what townWe were told no problem once we knew the address and delivery date we should just call and they would deliver the POD We now have purchased a house in *** *** VA and called them to deliver the PODThey now tell us that they will not deliver it to our new home We have to pick up out things ourselves If they had informed us when we first rented the POD that they don't deliver to all towns in VA we would never had used this method to move

PODS has mislead or deceived us, over charged us, and damaged our propertyClaims they'll call us back, but hasn'tAll over the last 1-1/months
Regarding account #XXXXXXXXXUpon open unloading our POD on 6/28, we found our mattress to be soaking wet and moldingWe filed an incident report with them immediately
We called 6/to have the POD removed, we were told the earliest it could happen was 7/Through multiple phone calls, including that one, we explained that it had to happen ASAP or it would be towed by our apartment for safety reasonsPODS opened an incident and advised it would be expeditedOn 7/our apartment advised the POD would be towed due to huge safety concernsI called PODS immediately to say that it would be towed today if not removed, I was told they'll have it removed today7/we learned that it was towed and not picked up by PODS and that I was supposed to pay for the fines and have them pick it up same dayWe disputed this and an incident was c

Delivery Date was not correctly scheduled due to miscommunicationPODS would not take responsibility for error
We contacted Pods moving services sometime in October to schedule units to be delivered to our house and then moved to our next locationWe have a quote email on 10/18/showing that we requested 03JANto be the delivery date to our residenceDuring this time we contacted them several times to make adjustments to our moveMy last phone call with them I reiterate when I wanted my delivery to beThe phone operator acknowledged At that time I was not made aware that I would have to call back by a certain time or lose my dates or that my dates would not even be scheduledThat phone call took place on aprox11/11/We did not have our permanent address to deliver it to so I informed them I would call back again with that addressOn 26DECI called with the specific address and they informed me they did not secure my dates and that I would be without all m

Deceptive in their sales practicesQuoted us one price then insisted we store them at one location, only to charge us a second "long distance" fee
If I could give them negative stars I wouldScam artists and complete rip offHusband retired from the *** and we had PODS move us home to PennsylvaniaSeeing as he was entering the civilian sector, we had to move container to our temporary apartment and to this storage unit while looking for a houseWe told the rep at PODS that we planned to move somewhere in the ***, *** area but weren't sure specifics yetThey told us our only two options for storage were in *** or ***/*** area so we opted for the closer optionNow fast forward to a month later and we found a house and we called PODS to schedule the delivery of our other two containers and are being told it is going to cost an additional $and be counted as another "long distance move"This is because it is miles outside of their "local deliver

PODS shipped my items to the wrong state, then charged my credit card for their error, without my authorization or telling me the amounts
PODS Account: XXXXXXXXX
I setup a move with PODS back in May from ***Three weeks later I attempted to have the POD delivered, and was told the POD was shipped to the wrong stateThe person who coordinated my move was to send the POD to XXXXX zip code and instead, sent it to XXXXXI was told that an incident report would be filed and I would have to wait a week for a responseI called and spoke with a manager, who got me in direct touch with the incident response teamThe incident response team coordinated a move to the right location, stating I would receive billing invoices that would not be charged
The move was coordinated to the correct location but was advised it would take two weeksThe move day came, and I received a call that they could not deliver to the correct location due to a sidewalk issueI h

I received horrible communication and customer service from this company
On 1020/18, I received a "POD" from the PODS cn 10/24/18, I received a missed call from #800-776-at 2:31pm and an email at 3:13pm stating that "My order has been updated." At the time, my voicemail was not set up so I called the company back at 800-776-at 3:14pmI told the representative that I had received a call and email from PODS The representative assured me that I am the 5th caller to call with this similar issue and to rest assure that there is no issue with my account and she is looking at my account and everything is fine and to disregard the correspondence due to it being "IT issues." Additionally, we spoke for at least minutes in regards to my options for a PODS piin NovemberNothing in the conversation indicated there was an issue with my POD account The following day on 10/25/at 10:13am, I received a call from a driver stating his intention to pick up my POD I

I've never filed a complaint before but I would be remiss not to warn others about what PODS is doingI set up service with them to move from TX to TN and to keep our belongings in TN until we bought and moved into a homeI was told that $10,in Contents Protection was includedI found out months later that it was included, yes, but there was a $50/mo charge and it was optionalThis was not disclosedWhen I called PODS directly to file a complaint it took over days for someone to review my calls and what she relayed to me was since I never called to have the coverage removed they would not refund me for the coverage I didn't know I was paying for and had the option to declineWhen I asked their complaint specialist if I could listen to the initial sales call since all of their calls are recorded she said I could not, so I stated that I was really surprised that I had agreed to pay $50/mo since (being a licensed insurance agent) I know that I have contents protection autom

On June 5, we ordered a pod to be delivered on 6/22/and picked up on June 25,They were to store it for a month and deliver it to another address on July 25, Our order # is XXXXXXXThe order is under my husbands name which is *** *** We had confirmation that the pod would be delivered on 6/between 6:30-9:pmIt did not arrive and by then there was no one open to contactWe hoped it would be delivered during the night but it was notWe made several attempts to call them in the morning with no successWe finally reached someone who tried to call the Bensenville location at *** N *** ** but no one answeredNo one could find out where the truck was or why it had not been delivered We desperately tried to find a rental truck and a storage facility available because we had a house full of furniture that had to be moved out that dayWe found one truck in the whole county available and all this time we had paid movers standing around waiting to mo