Jones Auto Detailing Express Hand Wash

We rented a storage unit from PODS for the last yearAll of my furniture was covered when the items were placed in the PODWe also had clothes and the rest of my entire home in the PODThe website states that the unit will be picked up straight so that items do not shift or move aroundHowever, the website does not state that items placed in the unit will potentially be sun damagedWhen the POD was delivered and moved both times our yard was damaged in both locationsWe have thousands of dollars of furniture that were faded by the sun so badly you can not tell what color it was originallyI have clothes and other possessions that were ruined by mold and mildewWe started a claim and were told someone would come out to look at it but received a call telling us we should have expected sun damage if we did not cover our furnitureA storage unit would have been cheaper and I would not have ruined sun damaged items or the amount of mold or mildewed itemsPODS are unwilling to help

My PODS unit was not picked up on the date I requested and it has caused delays in taking pictures of my house needed to list it for sale
This is in regard to Cr ***
I've had an absolutely horrible experience so far with PODS and I haven't even had my POD picked up yet! I left a voicemail on some manager's answering machine yesterday after speaking to four different people about my account and still haven't heard backI am livid and will resolve to tell my story to anyone that will listen to me about how terribly run your company is and that I wouldn't trust you to move my stuff ever again
I had a pickup that was scheduled for June 17th that I called in for on June 13thNo call, no show, and I had no idea it wasn't picked up because I'm already halfway across the countryI only found out because my realtor told me the POD was still there this past Saturday, June 25thIn my calls yesterday, June 27th, the customer service reps had to look in "another sys

Company is phishing via emailIgnores unsubscribe requests
I have received a weekly email from this company since November Company offers a Unsubscribe link which I have clicked countless times and have received an automated confirmation that I will be removed but I get a new email every week The last emails, the Unsubscribe button no longer works I then attempted to reach out via email with zero response from the company

The Company damaged my retaining wall on my property after they picked up the container when we moved from KY to AZ
I filed a complaint and was told PODs would take care of it right away However this was not the casei spoke with two different people in the claims department and neither person cared my property was damaged PODs said they called the carrier and nothing happened according to them I was encouraged by them to seek legal counsel to resolve the issue I also told them they were a terrible institution and I will never do buisness with them again

First and LAST time I will use PODS.The only positive experience I had with them was with the drop off and pickup
Other than that, I have spent the last months fighting with them over billingFor a service that you pay $a month for, you would expect MUCH MUCH better back end system that wouldn't randomly charge your bank account for stuff that had already been paid for months priorI almost hated getting out of bed to check my bank account and POD account because I knew it would result in me having to call customer service and have them "fix the issue" by manipulating the numbers/charges/credits on the accountOnly to wake up the next day with a whole new set of issues
I would NEVER use PODS again and I will be sure to go out of my way to make sure no one I know uses PODSAs if the experience of going through a move and building a house wasn't stressful enough, PODS made my stress level through the roof
I have a few more weeks with the POD In my driveway, so the current $monetary loss could easily go up againand I suspect it will because of prior rebilling problems
When I signed up for this service, I did it through a promotion that PODS was havingthe promotion was, that if I stored with them for or more months I would get a $creditI have never seen that credit to my account and I don't dare call or bring it up because I am sure that it will blow up and I will be charged randomly for something else
As of today, while looking at the most recent debacle of being recharged for moving blankets that were never deliveredI noticed that my empty pod pickup date was not correctI scheduled for the 20th and the rep confirmed it would be the 20th, but on my account it says the 10th nowWell, I go to manually change it myself and the system spins and spins and then says that it may take 3-minutes to reflect the changes I madeit has now been 30+ minutesstill no update from the 10th of April
I have verified each drop off with a PODS rep as well and how the container is to be placed, but both times they relayed this information to the loading folks incorrectly and the door to my POD was facing the wrong way, making things difficult to load/unload and also taking up more driveway space than initially intended*ISSUE* - Failure to communicate clearly
I could go on and on and break down every detail to each phone call and each email conversation I had with a rep, but just typing this up is stressing me out as it is.I do not want to relive the entire last months of this nightmare

PODS uses a form contract with a gag clause in their issue resolution process, in violation of the Consumer Review Fairness Act
I used the PODS container moving company to move my residence from Medford MA to Post Falls ID The container was delayed by three days, which left us in an empty house in a new city with none of our belongings (we arrived by airplane on the day our container was originally scheduled to be delivered) I contacted PODS customer service to request a partial refund They agreed to provide one, but on the condition that I sign a form contract that they provided The form contract contains a "gag clause" that requires me to remove any critical reviews I've posted online and further requires that I never speak about my experience with PODS to anyone This seems to be their standard issue resolution process I believe this is a clear violation of the Consumer Review Fairness Act and have declined to sign their form contract

I was told by customer service on 3/that monthly contents protection was not requiredI asked that it be removedIt has not been credited to me
I was told that the monthly contents protection fee of $was not required and I requested it be removed Pods has not removed the charge after making repeated phone calls I was told a supervisor "Yan" would listen to the call and get back to meI was happy to hear that...but he never got back to me I keep trying to get this resolved but everybody at pods seems to have conflicting information

September 21, the worst customer service from Customer Rep Tameshia and Supervisor Devon informing me the total opposite with attitude
This was a long distance move along with about months of storageI called to have my POD delivered before being charge for another month I was told by Heather that they did not have delivery dates till Oct That my account would NOT be charge since it was because POD did not have availabilityShe also Heather inform me to keep my receipt from the hotelThis will put stress on me because I have to stay longer in a hotelI had no other choice I had to accept Oct I made arrangement for movers to come on Oct I called POD on September to arrange for the pick up date to be Oct I was told that they are all booked up it have to be Oct Now here is the drama I was told that September and September is now availableI can not do those days because I can not do those days I will be charge for the monthSince I am sticking with Oct

Additional charge to deliver outside of zip code & to pick up same dayAttempt to charge for another month because they couldn't pick up pod in time
03/29/customer ID# XXXXXXXXX

Horrible horrible experience with PODS! First....they were in the process of "updating" their systems so when I had called to have our pods picked up from the house we were selling, it didn't register in their system! It wasn't until I called on the day they were supposed to pick them up that they said "oh, it didn't register Sorry." So the pods sat there after the new owners moved in the house until the trucks could come get them Then...when I called to have them dropped off at our new house, I was informed that they had been sent to a storage facility in NJ instead of in PA (where our final destination was and they knew from the begining), so it would take 8-days for them to deliver them to the new house!!! 8-days!!! So, they basically said...go stay in a hotel and wait for us to give you your stuff back so you can live in your own house!! If we had known from the beginning that the scheduling was so messed up, I NEVER would have used PODS!! We still have no resolution and are waiting!!

Our PODS container was dropped June of and sustained major damage, including to its contentsContinued to store until 2015, no resolution yet
Our PODS container, packed with our household belongings of *** years, was transported from Calif to Oregon in June of 2012, where it was dropped from a substantial height, damaging the container and many of its contentsWe continued to store our belongings in the container the contents were transferred to until October of (we were traveling and kept all our belongings in storage), when the container was delivered to our home, and emptiedA claim of damages was submitted Feb 19,(delayed due to remodeling house to accommodate *** husband and dealing with his health issues)They asked for estimate of repairs when they responded in April, which was submitted in early May,
Correspondence is very sparseCalls and emails to the assigned resolution specialist go unanswered for weeks, and are very curt
Because

Cancelled container and was told I would receive refund within a few daysIt has now been over a month since I cancelled and still no refund
PODS were delivered 1/22, POD cancelled 1/& both PODS picked up 1/from Temecula locationI ideally wanted to cancel POD 1/23, but call center was closed by the time I called & Sun they were closedWhen I called 1/& cancelled POD I was told they would adjust & credit my account since I made payments totalling $3,I was quoted $4,so I had no reason to pay the final payment upon delivery as they had enough money for PODS & I was only using PODI have called multiple times & often on hold for 2+ hoursPODS has tried to "call", but failed to update and remove our house number and instead call the 2nd number on file which is my cell phone
XXXXXXX incident # to adjust account and refund -talked to Sue in billing
XXXXXXX incident #
Refund mediation *** Ryan Pin billing
2/2:mins
B

I rented a POD for months, and when it came time to pick it up, they cancelled because of weather, and delayed it for daysThey said they would not charge us, but they did anyhowThen when we called and reminded them that they cancelled and not us, they said they would refund our moneyThey have not refunded our money, and keep telling us they didWe called our bank, which has shown no such money was ever returnedThey have stolen $of my money, and I want it back! I do not care what they say about sending it back, as until such a time as my bank confirms it, it is only talk!
Product_Or_Service: POD rental
Account_Number: XXXXXXXXX

Decided to use pods because you could load at your own pace, they said one pod would hold three to four roomsDefinitely not as advertised, even the delivery driver says that it will only hold a two bedroom apartment roughlyI have a bedroom two bath house with a two-car garageWas charged $for delivery in first months rentThen realized I would need another pod and the fees went from / $7, to move to Massachusetts be near my father who's battling cancerHad scheduled another pod for delivery and requested them not to take the money out for at least days, and my schedule pickup and delivery date was days awayWithin hours my account was cleared out I realized while out shopping for moving suppliesrealize that the expenses were out of control and more than doubled from the initial estimation, customer service rep said it was my fault because I underestimated what three to four rooms meant!! Michelle told me I was the one that signed the contract and should have read it but they take the money out days in advance providing any serviceSo only one pod had been delivered no parts have been moved because the delivery Center is here in AlbuquerqueHowever they would like to keep my $for a delivery and pickup charge which includes one month rent, for a 4-day rental,, the delivery charge is $for an empty container so why wouldn't be another $for pickup of an empty container??? Straight up unethical Shady business practices which are definitely misleading!! This company or business relies upon you to not read the fine print or the contract for all the additional charges and fees redelivery fees and monthly storage feeswithin hours this company withdrew over$5, from my account with zero services rendered...WTF! Which I had canceled within hours, but don't worry they said they would refund my money between to business daysYes definitely the customer should read the fine print, how are your customer service Representatives should be able to explain to you all of the charges and fees and that they will be withdrawing your money days before any Services provided, and also should make you aware of all the extended monthly storage charges beyond the first monthso once you read this you should be able to determine your own review of the customer service and this company's business practices

I have overpaid them by $and due a refund I have every cancelled check and statements of charges against my Visa to them as proof that they have been overpaid I spoke to Beverly J*** on 4-19-she said I made only a partial final payment that was incorrect so I e-mailed her photos of my Visa statement as proof showing dates & pymtamountsShe never looked into it any further I called again on 5-16-and spoke to Denise *** and was told that only Beverly can help me but she did take down dates and amounts of all payments I have made The excuse I am getting is they changed over their computer system and can not acess payment information
Product_Or_Service: Storage Pod
Account_Number: ***

They charged my credit card for services that they never provided, they said it would be fixed by 2/5/but they only gave me back half the amount

PODS guaranteed pickup of the rented pods on 06/15/ This guarantee was made on 06/10/ Service never performed
On 06/10/I called PODS to request pickup of empty containers which were located on the street at *** *** *** *** I was given confirmation that the PODS would be picked up on Wednesday 06/15/ On 06/15/I called PODS at roughly hours to verify pickup PODS said they had no scheduled pickups I was transferred to customer service and spoke to supervisor Michael H He stated that he could see in the system that I did call PODS on 06/10/16, but there was nothing he could do He told me he called the service center located at Horizon Drive in Suwanee to see if they could pick up the PODS I was informed after being on phone for hours that the earliest pickup would be 06/22/ Michael confirmed the phone call was recorded but refused to send the situation to the resolution department for reviewMichael Halso confirmed that my phone call

I had to call a few times to get my POD deliveredIt took 9-days to get it to my houseIt was stored in the wrong area
I used PODS to move from Carolina Beach NC to Kennett Square PaI called to book their service on 7/23/at that time they said when they pick it back up at my house in Carolina Beach NC they would deliver it directly to Wilmington DEIt was not delivered to Wilmington DEIt was delivered to Wilmington NC and stored I called back on 8/24/to get it delivered to my house and they said because they made a mistake the earliest they could deliver it was 9/5/which was not acceptable I then called back on 9/5/to make sure it was being delivered that day and they told me that they made a mistake and did not schedule it so they could deliver it on 9/8/ Trying to get a manager on the phone was impossible and they kept saying they there was nothing they could do Finally I got a complaint into their companyTyler Bis my contact with PODS and the

Charged for full month of rental fee for 1/month of useAlso being required to pay an additional $delivery feeRude supvJohn F., ***
Paid for full month rental in spite of only having 1/month use of unitAlso being required to pay $redelivery fee to have unit taken to new home locationCalled Customer Service, spoke with CSR Adrian who refused to credit account for prorated month rent, transferred to Supervisor John Fwho was the most rude, disrespectful, unhelpful supervisor I have ever spoken withJohn made no real attempt to resolve my issue, only trying to fake help meI called back and representative Clarence transferred me to the same Supervisor John Fwho hung up on me twice

charge on service previously paid
On I placed a prepaid order for the amount of $with Pods for a container to be delivered, stored for several months and redelivered to new location upon my move..Customer # XXXXXXXXX, order # XXXXXX..At this time, I specifically asked the customer representative if this amount will cover everything..he stated yes, that I will not be charged for anything else..he stated by placing my order at that time, I will not be charged any increases in fees..that by contractual agreement I must have the pod stored for the total amount of months to keep this price with no extra charges..I paid the amount given in full with a visa card..On I called to schedule a deliver of the pod for to load and have stored at the pod storage location..On the Pod was picked up and delivered to the Pods storage center until further notice..On I called for the redelivery of the pod to my new home..I was given a delivery date of