Jones Auto Detailing Express Hand Wash

Company is a total scamCharged us for extra insurance, extra pod and kept backing out our AAA discountAdded several unauthorized charges
We were quoted $to deliver pods miles and ended up with an $billThey added insurance, extra pod, backed out our AAA discount several times and gave us the run around overtime we wanted a detailed billingAll our stuff arrived wet and smashed

On Monday, March 21st, two empty PODS were delivered to our houseI realized after loading them that we did not need the third POD to be delivered on Monday, March 28th, so I called PODS that afternoon and canceled the third PODThe representative on the phone told me that I had called in plenty of time, so the third POD would be canceledOn Easter Sunday, March 27th, I received an automated message from PODS stating that my POD would be delivered early the next morningI was not only surprised, but worried that the POD would be delivered to the address that I had just move out ofAfter a long night with no sleep, I called PODS the next morning and a representative told me he would send a message via dispatch and the POD would not be delivered and I most certainly would not be charged for the POD Around 9:00am I received a call from the driver stating that my POD was on the wayI told him I called PODS and a dispatcher was suppose to notify him to not deliver the PODHe t

I was supposed to receive a credit of approximately $back to my credit card in April 16, 2016; however I did not and have begged for it for months
Upon deciding to get a contract with POD's, I received a bad customer service experienceI filed a complaint and a POD's resolution manager contacted me and provided me with a $credit for the bad experience and I was informed my first month payment would be $My first month payment was incorrectly charged as $and I called to get the issue corrected no less than times and each time stayed on the phone between minutes to hours to get the issue correctedEach time I was told the matter would be resolved and the issue is documented within the companies filesThe issue was not and has not been corrected to this dateThe last call I had with the resolution department stated they would handle the situation and about days ago, I received a letter stating I had a $dollar charge after I fulfilled the contract and

Rat fecal material an water damage on my stored items, refund, and replace
I moved many items from my old house have been in a single POD storage unit for months Recently I went to retrieve some items, and opened the POD and found profound rat feces ant some water damage on many of the very furniture items I intended to put in my new home
When asked about the damage POD referred my to an outsider Insurance vendor, who told me that in my contract it specifies that rodent damage is not covered , as for any potential water damage, once I remove my items the POD will one pressure tested, though otherwise, I am out of luckwhen looking on line many other customers states profound rat damage ( with PICS) , only to be told your out of luckI can't put these infested items in my new home, its a total lossI was sold on the advertisement of climate controlled environment for storage( yeah right)

It appears after months of harassment they would rather sell my things than accept my payment
I have used PODs in the past and had an excellent experience When this transaction went south I was very surprised I have been over charged and locked out of my account so I can't pay my bill Now they will auction my things because I wasn't able to call them before 4:30pm and even when I did I wasn't able to be transferred before the department I was supposed to talk to left for the day Very bad customer service I have asked to have a supervisor contact me since September and yet it never happened

Several billing errors and company is unresponsive to correcting them
On February 22, I was charged $delivery charge on Pod # On March I was charged $delivery charge on Pod #2, and on April I was also charged $for the delivery of Pod # All were delivered to the same location which was given during the initial quote Why was I charged more for the first pod delivery than for the others?
Secondly, I was charged $299.54/month for the first months rental on Pod #and then $for the forth month I was charged $246.09/month rental on Pod #and Pod # Why was I charged the higher $for months on Pod #1?
PODS claims I put contents insurance on the first Pod in the amount of $49.95/monthThere was no such agreement Nor was there an insurance proposal in the initial quote If there was insurance, why would the charges all of a sudden end and not be charged on the forth month? Why was the insurance not only charged on the m

OUR DRIVEWAY WAS DAMAGED WHEN PODS PICKED UP THEIR CONTAINER I HAVE BEEN UNABLE TO REACH A HUMAN IN THE PODS COMPANY NOR EMAIL THEM
WE RENTED A POD (STORAGE CONTAINER) FOR MONTHS WHILE WE WERE HAVING CONSTRUCTION DONE IN OUR HOME THE PICK UP OF THE POD WAS SCHEDULED FOR WED, NOV16TH PRIOR TO THEM PICKING IT UP, I CONTACTED THEM TO TELL THEM NOT TO DRIVE ON THE DRIVEWAY AS IT WAS RECENTLY PAVED THE AGENT TOLD ME TO PUT TARPS/MOVING BLANKETS DOWN ON THE DRIVEVWAY TO PREVENT ANY DAMAGE WHEN THE DRIVER ARRIVESYESTERDAY, THE DRIVER CAME, DID NOT KNOCK ON MY DOOR TO TELL ME HE WAS HERE, AND PROCEEDED TO TAKE DOWN THE ROPE ACROSS THE DRIVEWAY AND MOVE THE POD ON IT ONE OF MY WORKERS TOLD ME WHAT HE DID SO I RAN OUT AND ASKED HIM IF HE DID NOT SEE THE NOTES ON THE ORDER ABOUT THE DRIVEWAY, HE SAID NO, HE DIDN'T READ IT....NOW OUR NEW DRIVEWAY HAS HUGE MARKS FROM THE MOVE I HAVE TRIED CALLING THEM FOR DAYS, THE VOICE MAIL BOX IS FULL AND YOU CAN NOT EMAIL THEM AT ALL

Property damage inflicted by driver of truck delivering PODCompany refused to repair damage
On Aug13, a POD moving unit was to be delivered to the property I was renting and moving out ofThe property location was ***The truck had been dispatched from Asheville, NCMy cr for this transaction was ***The house was located across a small private bridge, crossing over a small river, as were all the homes in that locationWhen the driver arrived, I met him on the far side of the bridge to discuss placement of the unitHe asked me if he could drive over the bridgeI told him that a multi-ton propane delivery truck, Ftrucks, mail delivery and all manner of vehicles regularly crossed itI then walked back into the house, while he returned to his truck which he had parked across the roadWithin minutes, I heard a loud crack, engine roaring, and saw lots of smoke at the bridge entranceThe driver, whose name is D

Move from *** which POD has charged Florida sales tax, twice for servicesServices ordered/purchased in ***
*** has no sales tax and POD is PRE-charging Florida sales tax to services done in ***, not once but twice, $then again $for Florida sales tax when POD was still in ***

I'm seeking monetary compensation for services rendered 5/4/16-5/21/16, as a consequence of PODS' lack of transparency and repeated misinformation
Cust ID: *** / Order ID: *** / Quote: $4,
On 5/2/I booked containers for transport from CT to CA on separate dates (my complaint references the 1st order)A salesperson confirmed my order would be delivered to CT on 5/4, it'd be picked up on 5/6, transported to CA starting 5/7, w/ redelivery in CA 5/On 5/PODS emailed a request for a Gypsy Moth(GM) form to be faxed/emailed "no later than 4PM EST the day prior to your container's scheduled transport"My CA transport date was 5/7, so I interpreted a 4pm EST 5/due dateI received a VM on 5/that my shipment was now delayed 1+ wks since my GM form wasn't yet receivedI emailed my form by 11:26am EST on 5/(well within the deadline), followed by a duplicate emailI also emailed the GM team requesting status updates, w/ no replyI also spent the day on the p

Charged twice on separate cards for my POD long distance delivery
Scheduled POD delivery on 6/28/Was charged week prior to my scheduled delivery for an amount that was not quoted to me prior to I changed my billing information on line on 6/29/so that the large transfer payment would be placed on my credit card insteadIn addition, to make sure that the payment went on the correct card, I called the customer service agent and verified that they had the correct card number on file and that I wanted the new card to be used towards my upcoming large payment of for the transfer of the POD to its final destinationOn 6/30/the POD was successfully picked upHad no problems thereOn 7/1/the incorrect card was charged for payment, despite all of my efforts to avoid doing soI was never called prior to them using the card that I did not authorize them to useI had to see that my account was over drafted to know that they charged the incorrect cardWhen I called th

I filed for tax exempt as a 100% disabled veteran and sent all my information to Pod's and spoke to them and they have not gave me my tax exempt
I am tax exempt and Pod's have assured me that I would get my money back but they have not done itI have even hand carried my information to the pod's office in OKCThey have not refunded my money even though they said that they would

My container was scheduled to be shipped out on August 1, But it was not shipped out until August 11, 2017, which then caused a 6-day delay
Customer ID # XXXXXXXXX
Order # XXXXXX
My container was scheduled to be shipped out from CA on August 1, and delivered by August 12, But it was not shipped out until August 11, It was delivered on August 18, This 6-day delay caused a lot of inconvenienceDuring August 1, to August 18, 2017, I kept calling the customer service every day, but did not get any true informationNo one knew where my container wasAll of my belongings were in the containerThis delay messed up my travel schedule, and wasted my time on the phone for more than hours
***Document Attached***
I attach the original order, which shows it should be shipped out on August 1, and then delivered on August 12, But PODS did not ship my container until August 11, 2017, according to their logistics team (telling me on the pho

PODS delayed my container's delivery times, never provided accurate updates, at the end a final delay of days for a land trip that takes

Scheduled POD went from MOnday to Friday with no data of knowing the location and coming up with no reasonsCosting me money for now having to hire
I scheduled a POD from KY to CA that changed from Monday, May 14th to May 15th to Friday , May 18thWhen I called for tracking where my valuables were and why the delayNO one could tell me where it is and had no real explanationThey said weather, but my wife is there and it is sunny and blue skiesThen the customer rep said she would check the weather there and it was fine and no reason for weatherSo, that panicked me and I asked where my POD was and they said they didn't knowI asked to speak with a manager and they said no one was availableI am now going to have to hire a crew to unload these heavy valuables and will have to reschedule many componentsIt has stressed me so much I have migraines not knowing where my grandmother's antique dresser or my mother's items are who is deceasedI would like a better caring explanatio

Pods overcharged my credit card by and they will not get on phone to discuss
Customer ID #: XXXXXXXXX
*** ***
I used PODS to move to Florida Thereafter, they billed my credit card per month as agreed But in December PODS charged my credit card and
I have been trying to resolve it with them They leave you on hold for over an hour and then hang up This is not right I am only trying to figure out what is going on

I had a storage POD delivered to my condo in *** Feb 18/Loaded it, picked up 25thBrought to *** *** ** our new homeDid not drop of containerSaid couldn?t take chance of damaging lawnFebruary (frozen/dirt patch!!Called *** to discuss delivery said had to sign waiverAgreed no waiver sentAsk for pod to be delivered no less than 5x Wrote letter June 15th w/check still no pod1950+ dollars later no podThreaten to call AG paid pod deliveredpurchase date 2/18/purch price est amount in dispute

I had a great experience with PODSThey made the whole process really streamlined, and even had referrals to professional packers, which I needed in this instanceThe team who packed my belongs did an excellent jobI stored my belongings for months, and when I unpacked the POD recently, everything looked fineI haven't unpacked everything, but I haven't seen any serious damageA couple of furniture items had some tiny abrasion marks, even though they were well wrapped with moving blanketsThey are easily repairableI think this is to be expected during a move

Was cursed out when I asked why my pod was not available
I was told my pod would be available on the 16th at 8amI got a truck and 2hr window with moversI went to the door and a signed said go to wharehouse to talk to repsI went back and ask several ppl standing aroundFinally a Guy named Stan came over I asked where was my Pod since it's He proceded to tell me that the work crew from yesterday left them hanging and he will get my pod when he has timeI tried to explain I was told I needed to be here at 8amHe then responded by telling me to *** myself and got into my faceOther coworkers and my family started walking towards the area he then walked away and one of the coworkers tried to helpI didn't get my pod till and had to pay late fees to moversWhen I tried to resolve it with your customer service they would hang up and or transfer me to my account rep that now is saying they dont work for podsToday I finally got a person on the line and they just sent

If you don't want to read the whole story at least read the bullets below
-Terrible customer service
-On hold for hours
-Clueless employees
Stay far away from PODS! Why, you ask? Read my experience below!
The Story: PODS definitely had the market on this productWe here without a house for weeks due to the closing dates not lining upWe figured PODS would be the best bet since the price is reasonable and you only load everything into the POD onceThey deliver it to where you need, and simply unload itEasy, right? Wrong!
My wife initially spent about an hour on the phone speaking to a rep over the phone to quote and book our PODWe figured a single 16' one would be good enoughHowever the sales rep was persistent that we needed twoHe informed us we can always cancel the second one
So the week of the move comes and everything works out great, we get the call and email informing us the first POD is on the wayThen we get another communication about a second one, and then a THIRD!Went on our online accoutn and there should only be Called up the trusty 800#, you will be on hold for at least minutes guaranteedThe lady was very patient and helpfulTurns out when we changed the date of somethign over the phone, the rep made us a new account and a new POD orderGot that sorted out after about hours on the phone
After that fiasco we loaded up our single POD and cancelled the second one (wasn't needed as we estimated initially)A couple weeks later I go online to make sure our POD would be delivered to the new home in timeSure enough there is no delivery date! We booked this over the phone a month ago! Called up PODS and they proceeded to blame us for not informing them of the date or addressTheir excuse was that they "quoted" that to us but we did not say we want to "book" it that wayI guess we just sat on the phone for an hour giving a rep this information for fun? So sure enough, they say there is no way to get the delivery date we wanted anymoreThey are way to busyBy the way, the whole company is severely understaffed
The next problem, the PODS storage facilityWe called multiple times to multiple people (another 6-hours on the phone) trying to get the date correctedDuring which some reps would try to helpOther times the reps would literally say that we screwed it up so it is our faultEverytime the 800# PODs reps would try to get a hold of the PODs storage facility they would hear nothing backThere was about days on calling and no responsesFinally, they tell us that we need to physically go to the facility to see why no one is answeringOK, strange request but I am not paying hundreds of dollars more to stay in a hotel since PODS messed up my delivery
My pregnant wife drives the hour commute to the facilityThe lights are off and doors are lockedAll that is there is a sign on the door that says call the 800# for issuesCall back the 800# and they have no idea what to doMt determined wife drove around the facility and found two workers whom were moving PODSShe told them the situation and they said "No problem, we can deliver that date"They explained that their manager is out of state so no one answers the phone
The last headacheThe POD came on the right day after countless hours on the phone and after physically hunting down PODS employeesWe emptied our POD out in daysWe informed them (over a month ago) that we wanted it picked up after those daysBut of course they lost this date tooSo we had an empty POD in our driveway for over a week, blocking any parking spotsPODS said they do not have time to move the PODOn top of that they charged us $for the next month of PODs storageApparently, it is the customers fault that PODS is so understaffed that they cannot keep up with their own commitmentsAnd they will charge you for itAfter again calling the 800# we got this fee reversed at least
Overall, moving is a hectic experienceIf you want to lose your sanity, countless hours of your life, and deal with a clueless company during your move I would recommend PODSFor the rest of us, AVOID PODS!