Jones Auto Detailing Express Hand Wash

Property damage inflicted by driver of truck delivering PODCompany refused to repair damage
On Aug13, a POD moving unit was to be delivered to the property I was renting and moving out ofThe property location was ***The truck had been dispatched from Asheville, NCMy cr for this transaction was ***The house was located across a small private bridge, crossing over a small river, as were all the homes in that locationWhen the driver arrived, I met him on the far side of the bridge to discuss placement of the unitHe asked me if he could drive over the bridgeI told him that a multi-ton propane delivery truck, Ftrucks, mail delivery and all manner of vehicles regularly crossed itI then walked back into the house, while he returned to his truck which he had parked across the roadWithin minutes, I heard a loud crack, engine roaring, and saw lots of smoke at the bridge entranceThe driver, whose name is D

I was supposed to receive a credit of approximately $back to my credit card in April 16, 2016; however I did not and have begged for it for months
Upon deciding to get a contract with POD's, I received a bad customer service experienceI filed a complaint and a POD's resolution manager contacted me and provided me with a $credit for the bad experience and I was informed my first month payment would be $My first month payment was incorrectly charged as $and I called to get the issue corrected no less than times and each time stayed on the phone between minutes to hours to get the issue correctedEach time I was told the matter would be resolved and the issue is documented within the companies filesThe issue was not and has not been corrected to this dateThe last call I had with the resolution department stated they would handle the situation and about days ago, I received a letter stating I had a $dollar charge after I fulfilled the contract and

I'm seeking monetary compensation for services rendered 5/4/16-5/21/16, as a consequence of PODS' lack of transparency and repeated misinformation
Cust ID: *** / Order ID: *** / Quote: $4,
On 5/2/I booked containers for transport from CT to CA on separate dates (my complaint references the 1st order)A salesperson confirmed my order would be delivered to CT on 5/4, it'd be picked up on 5/6, transported to CA starting 5/7, w/ redelivery in CA 5/On 5/PODS emailed a request for a Gypsy Moth(GM) form to be faxed/emailed "no later than 4PM EST the day prior to your container's scheduled transport"My CA transport date was 5/7, so I interpreted a 4pm EST 5/due dateI received a VM on 5/that my shipment was now delayed 1+ wks since my GM form wasn't yet receivedI emailed my form by 11:26am EST on 5/(well within the deadline), followed by a duplicate emailI also emailed the GM team requesting status updates, w/ no replyI also spent the day on the p

I was persistently lied to by the company, and did not receive my order when it was supposed to be here
I was persistently lied to by the company, and did not receive my order when it was supposed to be here

It appears after months of harassment they would rather sell my things than accept my payment
I have used PODs in the past and had an excellent experience When this transaction went south I was very surprised I have been over charged and locked out of my account so I can't pay my bill Now they will auction my things because I wasn't able to call them before 4:30pm and even when I did I wasn't able to be transferred before the department I was supposed to talk to left for the day Very bad customer service I have asked to have a supervisor contact me since September and yet it never happened

I had used pods to have items from my house moved from one address to the otherThey delivered fine but didn't pick upI called to remedy the situations and they said I never scheduled a pick upI filed a complaint and they called me back and said I didn't then told I didn't because they thought I was thinking something elseI asked for a copy of the call and they denied me a copyI ended up not using it and asked them to pick it up so it would be out of the way they confirmed it would be picked up the 18th and it wasn't picked up until the 19th causing problems for my old neighborsI would like at least part of my money back due to this was a huge inconvenience and I'm not able to tell if I didn't schedule itIf I didn't schedule it I'm at fault but I know I didThey also had poor customer service I felt with with the expectation of one personI even asked for a call back to let me know the status of my order and never received one but was told that my request wasn't complete

Several billing errors and company is unresponsive to correcting them
On February 22, I was charged $delivery charge on Pod # On March I was charged $delivery charge on Pod #2, and on April I was also charged $for the delivery of Pod # All were delivered to the same location which was given during the initial quote Why was I charged more for the first pod delivery than for the others?
Secondly, I was charged $299.54/month for the first months rental on Pod #and then $for the forth month I was charged $246.09/month rental on Pod #and Pod # Why was I charged the higher $for months on Pod #1?
PODS claims I put contents insurance on the first Pod in the amount of $49.95/monthThere was no such agreement Nor was there an insurance proposal in the initial quote If there was insurance, why would the charges all of a sudden end and not be charged on the forth month? Why was the insurance not only charged on the m

Move from *** which POD has charged Florida sales tax, twice for servicesServices ordered/purchased in ***
*** has no sales tax and POD is PRE-charging Florida sales tax to services done in ***, not once but twice, $then again $for Florida sales tax when POD was still in ***

OUR DRIVEWAY WAS DAMAGED WHEN PODS PICKED UP THEIR CONTAINER I HAVE BEEN UNABLE TO REACH A HUMAN IN THE PODS COMPANY NOR EMAIL THEM
WE RENTED A POD (STORAGE CONTAINER) FOR MONTHS WHILE WE WERE HAVING CONSTRUCTION DONE IN OUR HOME THE PICK UP OF THE POD WAS SCHEDULED FOR WED, NOV16TH PRIOR TO THEM PICKING IT UP, I CONTACTED THEM TO TELL THEM NOT TO DRIVE ON THE DRIVEWAY AS IT WAS RECENTLY PAVED THE AGENT TOLD ME TO PUT TARPS/MOVING BLANKETS DOWN ON THE DRIVEVWAY TO PREVENT ANY DAMAGE WHEN THE DRIVER ARRIVESYESTERDAY, THE DRIVER CAME, DID NOT KNOCK ON MY DOOR TO TELL ME HE WAS HERE, AND PROCEEDED TO TAKE DOWN THE ROPE ACROSS THE DRIVEWAY AND MOVE THE POD ON IT ONE OF MY WORKERS TOLD ME WHAT HE DID SO I RAN OUT AND ASKED HIM IF HE DID NOT SEE THE NOTES ON THE ORDER ABOUT THE DRIVEWAY, HE SAID NO, HE DIDN'T READ IT....NOW OUR NEW DRIVEWAY HAS HUGE MARKS FROM THE MOVE I HAVE TRIED CALLING THEM FOR DAYS, THE VOICE MAIL BOX IS FULL AND YOU CAN NOT EMAIL THEM AT ALL

PODS delayed my container's delivery times, never provided accurate updates, at the end a final delay of days for a land trip that takes

Charged twice on separate cards for my POD long distance delivery
Scheduled POD delivery on 6/28/Was charged week prior to my scheduled delivery for an amount that was not quoted to me prior to I changed my billing information on line on 6/29/so that the large transfer payment would be placed on my credit card insteadIn addition, to make sure that the payment went on the correct card, I called the customer service agent and verified that they had the correct card number on file and that I wanted the new card to be used towards my upcoming large payment of for the transfer of the POD to its final destinationOn 6/30/the POD was successfully picked upHad no problems thereOn 7/1/the incorrect card was charged for payment, despite all of my efforts to avoid doing soI was never called prior to them using the card that I did not authorize them to useI had to see that my account was over drafted to know that they charged the incorrect cardWhen I called th

On Monday, March 21st, two empty PODS were delivered to our houseI realized after loading them that we did not need the third POD to be delivered on Monday, March 28th, so I called PODS that afternoon and canceled the third PODThe representative on the phone told me that I had called in plenty of time, so the third POD would be canceledOn Easter Sunday, March 27th, I received an automated message from PODS stating that my POD would be delivered early the next morningI was not only surprised, but worried that the POD would be delivered to the address that I had just move out ofAfter a long night with no sleep, I called PODS the next morning and a representative told me he would send a message via dispatch and the POD would not be delivered and I most certainly would not be charged for the POD Around 9:00am I received a call from the driver stating that my POD was on the wayI told him I called PODS and a dispatcher was suppose to notify him to not deliver the PODHe t

Non delivery of POD with multiple rescheduled dates Charges for services due to their delayComplete lack of response from customer service cus
Schedule that was provided by PODS:
Deliver POD for loading in *** - May
Pick up loaded POD to ship to *** - May
Deliver in *** - June
Pick up unloaded POD - June
Note they stated a 5-day Grace Period to pick up empty POD before any additional charge
Delivery in *** and pick up went fine
June in *** - No POD and no communication, despite phone calls
June I receive the following email
My records indicated that your PODS container was to arrive in *** this week
However, your PODS container has been delayed and is currently at our facility in ***
I do not have any information at this time as to why your PODS container did not ship on timeAs soon as I know, I will forward this information to you
Your PODS container will be on the next sailing with an estimated arrival date of June 16th
I

I filed for tax exempt as a 100% disabled veteran and sent all my information to Pod's and spoke to them and they have not gave me my tax exempt
I am tax exempt and Pod's have assured me that I would get my money back but they have not done itI have even hand carried my information to the pod's office in OKCThey have not refunded my money even though they said that they would

Sales rep verified that delivery address updated after $2K contract signed for a "nominal" fee Nominal fee was assessed at over $1K (50% increase)
Two discussions were held with PODS sales rep on pricing a move for a long distance move My initial contact was to compare PODS costs to other options for moving between *** City area and the *** area I discussed that my final delivery address was not known at the time as a I was moving to one of two ranches, for which my final contracts were being negotiatedHowever, I described the location of the area as ~miles south east/southeast of *** TX The sales rep confirmed that the delivery area could be supported and the final delivery address could be updated after I signed the contract and the POD with my personal goods were delivered to the *** PODS facility for a "nominal" fee We agreed that the *** zip code was to be used for the quotation in the original contractThe sales rep indicated that the nomina

PODS, Inc., charged my account an additional $due to their error and immediately took the money out of my checking account and they say it will take to days to correct the error
Product_Or_Service: Pod rental storage units X
Account_Number: [email protected]

Horrible service, glitches in their system, my information being emailed to a complete stranger, I did all the work to make sure I received delivery
I moved my family from NY to Ca and decided instead of driving to use pods because they have such a great reputationI ordered pods and 16' pod and a 7' podI was quoted $for the 7' pod but charged $and never refunded the difference and the charge was on 12/19/I spoke to a rep Corrine today who I have had encounters with in the past and she was very disrespectful and always over-spoke me the customer and wouldn't let me finish with what my complaint wasA supervisor was suppose to start a complaint for me and email me a verification that he started the process but he emailed my information to a complete strangerThey called me today to try and refund me $but I feel with the patience I showed for most of this nightmare of a move and for my work contributed to their company to have my pods delivered in the agr

WE WERE SCHEDULED TO RECEIVE OUR POD OF MOVING ITEMS ON JUNE 23, AFTER OUR ITEMS WERE TO BE DELIVERED WE RECEIVED AN EMAIL THAT OUR ACCOUNT HAD CHANGED AND OUR ITEMS WOULD NOW BE DELIVERED ON JULY 7, WE HAVE TRIED ON MULTIPLE ATTEMPTS TO CONTACT THE COMPANY TO FIND OUT THE STATUS OF OUR POD AND HAVE BEEN PROMISED A CALL BACK THREE SEPARATE TIMES TO DATE, NOONE HAS CALLED US BACK ALL OF OUR BEDS ARE IN THIS POD SO WE HAVE NOWHERE TO SLEEP FURTHER, I HAVE ASKED FOR THE LOCATION WHERE OUR OUR POD IS AND THEY HAVE REFUSED TO GIVE ME THIS INFORMATION I CONSIDER THIS GRAND LARCENY, AS WE HAVE OVER $25,WORTH OF ITEMS IN THIS POD WHEN I SPOKE WITH CINDY IN THE CALL CENTER TODAY SHE ADVISED THAT THERE IS NOTHING THAT THEY CAN DO AND SHE REFUSED TO GIVE ME ANY ADDITIONAL CONTACT INFORMATION SO WE CAN AT THE VERY LEAST LOCATE OUR POD WE HIRED PREPAID MOVERS YESTERDAY TO UNLOAD BOTH PODS THAT WERE SUPPOSED TO BE DELIVERED THE DAY BEFORE WE WILL BE IN CALIFORNIA FO

Was cursed out when I asked why my pod was not available
I was told my pod would be available on the 16th at 8amI got a truck and 2hr window with moversI went to the door and a signed said go to wharehouse to talk to repsI went back and ask several ppl standing aroundFinally a Guy named Stan came over I asked where was my Pod since it's He proceded to tell me that the work crew from yesterday left them hanging and he will get my pod when he has timeI tried to explain I was told I needed to be here at 8amHe then responded by telling me to *** myself and got into my faceOther coworkers and my family started walking towards the area he then walked away and one of the coworkers tried to helpI didn't get my pod till and had to pay late fees to moversWhen I tried to resolve it with your customer service they would hang up and or transfer me to my account rep that now is saying they dont work for podsToday I finally got a person on the line and they just sent

Pods overcharged my credit card by and they will not get on phone to discuss
Customer ID #: XXXXXXXXX
*** ***
I used PODS to move to Florida Thereafter, they billed my credit card per month as agreed But in December PODS charged my credit card and
I have been trying to resolve it with them They leave you on hold for over an hour and then hang up This is not right I am only trying to figure out what is going on