Jones Auto Detailing Express Hand Wash

Pods Billing systems is defectiveCustomer service is hard to get ahold ofIt can take hours to get someone on the phone
I changed my address online and over the phone with Pods, but Pods still keep sending my bills to my old addressPods system keeps the old address after I changed my address I could no longer pay my bill with a charge cardOnline or over the phoneI keep trying new charge cards, but none would work, again because Pods system still had the old addressI would put in a new charge card number, and Pods system would try and charge the old charge card that was canceledPods system would show the new charge card numberbut would still try to charge the old card that was no longer showing online.*** called me from Pods, because we I owned them $It took*** over an hour to get my charge card to work.*** had to use another system to get the charge to go thoughAgain because Pods system is BrokenI called my bank to find out why Pods charges were being

Hello, Before I start with billing issues I want to state that I was offered compensation for the problem I had with the initial delivery of my POD The driver would not place the POD in the space we wanted which was close to our garageWhen I got home he had dropped it a block away from my townhouse!! I had to load my pick up truck over times with my furniture and boxes, drive down the street, park in the middle of the street and unload everything! As for their billing practices, my initial delivery was May 27th, my items were in storage for one month and I was charged $ My POD was redelivered on June 27th for $I unloaded it that day and tried to request June 28th pick up but the earliest they would give me was July 7th Then I see another $charge on my debit card for another month storage!!!! The POD is sitting empty in front of my house and they want to charge me another entire month for storage because they said I went ONE DAY over their billing cycl

This company is overcharging me again & again, even after admitting their mistake They give a quote as to how much it will cost, then charge my account considerably more than the quote I've already paid for the redelivery of PODS on 4/6/in the amount of $139, but I had to reschedule the pickup date, & they charged my account again $for redelivery, admitted their mistake & told me they would retract the charge, but instead of retracting the charge, they charged me again4/10/ I haven't been able to pay for the hired help for days of labour because of this I've wasted hours on the phone with them, & they tell me they'll take care of it You never get the same person I wish I could just go to a different company, but ALL of my belongings are loaded into their overpriced PODs & I can't afford to back out now, because I have an agreement with the property owner to be moved out in more days I'm so mad, no one should have to tolerate such a shady operation Can yo

I had a storage POD delivered to my condo in *** Feb 18/Loaded it, picked up 25thBrought to *** *** ** our new homeDid not drop of containerSaid couldn?t take chance of damaging lawnFebruary (frozen/dirt patch!!Called *** to discuss delivery said had to sign waiverAgreed no waiver sentAsk for pod to be delivered no less than 5x Wrote letter June 15th w/check still no pod1950+ dollars later no podThreaten to call AG paid pod deliveredpurchase date 2/18/purch price est amount in dispute

PODS did not deliever our POD when promised, did not contact us, and continued to provide poor customer service
We contracted PODS for a Cincinnati, OH to Maplewood, NJ house move All was fine on the Cincinnati end On the NJ end, PODS did not deliver the PODS on the scheduled day, nor did they contact us (all of their marketing makes a BIG DEAL about how they contact you and how you will always know when they are coming)We had to call them the morning our stuff never showed up; and when we did we learned that they had sent our PODS to the wrong location This began DAYS of calling PODS, being given incorrect information by a string of poorly-informed employees, and of us not knowing when our PODS would be delivered When the PODS were delivered, the door on one POD was broken, and again we had a string of phone calls and incorrect information and it took DAYS for them to come fix the door At all times it was clear that whomever we were talking to in customer service had ABSO

PODS won't back up their words with actions Repeatedly and categorically lied to over and over again
I had a contract drawn up the 3rd week of March for PODS to deliver my pod April 15, for my to start packing The pod was to be picked up May 1, and taken to the PODS storage and transport facility in Orlando According to their contract, the pod would leave their facility May 2, and be in Las Vegas for delivery to my home address May 12,
I packed the pod the morning of April 29, I locked it up and my friend and I departed Orlando to Las Vegas by car On Monday, May 1, the pod was picked up and sent to the POD facility in Orlando It was picked up the following day, May 2, 2017, and was en route I received recorded phone call May 11, at approximately 7PM stating the estimated delivery time would be somewhere between 830AM and AM
I reserved three spots at my condominium complex for the "arrival" of my pod I waited, a

This complaint involves multiple issues with the Pods company including: advertising, blatant falsehoods told by sales reps, gross mistakes in delivery of the product, charging for product not delivered and damage to personal property.We contracted with Pods to deliver our household goods in a move from Minnesota to Arizona We choose Pods over other companies because they promised on time delivery Our window was very narrow and other delivery companies would only promise a 1-week window If we did not have a specific delivery date we would have rented a truck and driven our belongings ourselves We repeatedly questioned the sales rep about on time delivery and he assured us each time that our pod would be delivered on time.The day prior to schedule delivery Pods called to inform us that their rep had made a gross error and that it would be an additional days No acts of God or other uncontrollable circumstances, but a direct error on the part of Pods And there was no

Refusing to deliver my pods on the agreed-upon dateNow I have to wait an extra weeks for all my furniture and clothing and I'm getting charged
I booked my two pods and gave them my closing date for my home and I told them I need to have the pods delivered on that date which is June 23rd I also told them that I would need it picked up on June 24th because I did not want to get charged for an extra month and they told me that that was the date it would need to be picked up which I agreed toWhen I called to confirm they told me I had not scheduled a date and now my pods would not be able to be dropped off until July 5th which is weeks too late
They keep telling me they are contacting the facility where my bins are located but then I never hear anything back and I cannot wait till July 5thI feel like they're holding my belongings so they can get an extra month's payment from meI have a family and we need our belongingsThe account can be searched under my name and

PODS, charged us an extra month of Storage and Insurance charges that we feel were not appropriate
We were charged and extra month of both Storage and Insurance Charges by PODSWe had moved from *** ***After some initial confusion the POD was delivered to our home in *** on, 2/10, It was then picked up there for delivery to D***, which they said would be around 3/or 3/I want to add that we had numerous erroneous charges that had to be credited back to our Amex Acct
After we had not heard anything by 3/13, we called to ask the status and they said our POD had been in ** since 3/6, a whole week earlierBut no one had bothered to communicate this to us?? We then right away called to set up a time to unload our POD, but they said we would need to give them 48hrnotice to do so, Which we did so we could start to unload on 3/(I do want to add that The actual D*** POD office was not even open on weekends)We then were abl

Scheduled POD went from MOnday to Friday with no data of knowing the location and coming up with no reasonsCosting me money for now having to hire
I scheduled a POD from KY to CA that changed from Monday, May 14th to May 15th to Friday , May 18thWhen I called for tracking where my valuables were and why the delayNO one could tell me where it is and had no real explanationThey said weather, but my wife is there and it is sunny and blue skiesThen the customer rep said she would check the weather there and it was fine and no reason for weatherSo, that panicked me and I asked where my POD was and they said they didn't knowI asked to speak with a manager and they said no one was availableI am now going to have to hire a crew to unload these heavy valuables and will have to reschedule many componentsIt has stressed me so much I have migraines not knowing where my grandmother's antique dresser or my mother's items are who is deceasedI would like a better caring explanatio

losing a POD (found) then billing me for an adt'l PODS (bogus) that I did not order or receive and charging my American Express an extra 12k
Customer # XXXXXXXXX
I ordered PODS to be moved from Philly to Arkansas.....all PODS arrived on time with the exception of my 5th POD....it took from 2/until 3/to resolve where it was and have it delivered All PODS have been paid in full thru American Express.......yesterday they hit my card for an additional $12,163.01.....I had been speaking with them for days in advance of this bill hitting my card and they assured me it was an error and would be taken care of.....I have spent a documented 30+ hours on hold or speaking with customer care waiting for resolve since 2/27,,,,,I've talked to no less than people and I get the run around and they will not allow me to speak with a manager......promised call backs never happen
Without a doubt the worst customer service I have ever experienced,

If you don't want to read the whole story at least read the bullets below
-Terrible customer service
-On hold for hours
-Clueless employees
Stay far away from PODS! Why, you ask? Read my experience below!
The Story: PODS definitely had the market on this productWe here without a house for weeks due to the closing dates not lining upWe figured PODS would be the best bet since the price is reasonable and you only load everything into the POD onceThey deliver it to where you need, and simply unload itEasy, right? Wrong!
My wife initially spent about an hour on the phone speaking to a rep over the phone to quote and book our PODWe figured a single 16' one would be good enoughHowever the sales rep was persistent that we needed twoHe informed us we can always cancel the second one
So the week of the move comes and everything works out great, we get the call and email informing us the first POD is on the wayThen we get another communication about a second one, and then a THIRD!Went on our online accoutn and there should only be Called up the trusty 800#, you will be on hold for at least minutes guaranteedThe lady was very patient and helpfulTurns out when we changed the date of somethign over the phone, the rep made us a new account and a new POD orderGot that sorted out after about hours on the phone
After that fiasco we loaded up our single POD and cancelled the second one (wasn't needed as we estimated initially)A couple weeks later I go online to make sure our POD would be delivered to the new home in timeSure enough there is no delivery date! We booked this over the phone a month ago! Called up PODS and they proceeded to blame us for not informing them of the date or addressTheir excuse was that they "quoted" that to us but we did not say we want to "book" it that wayI guess we just sat on the phone for an hour giving a rep this information for fun? So sure enough, they say there is no way to get the delivery date we wanted anymoreThey are way to busyBy the way, the whole company is severely understaffed
The next problem, the PODS storage facilityWe called multiple times to multiple people (another 6-hours on the phone) trying to get the date correctedDuring which some reps would try to helpOther times the reps would literally say that we screwed it up so it is our faultEverytime the 800# PODs reps would try to get a hold of the PODs storage facility they would hear nothing backThere was about days on calling and no responsesFinally, they tell us that we need to physically go to the facility to see why no one is answeringOK, strange request but I am not paying hundreds of dollars more to stay in a hotel since PODS messed up my delivery
My pregnant wife drives the hour commute to the facilityThe lights are off and doors are lockedAll that is there is a sign on the door that says call the 800# for issuesCall back the 800# and they have no idea what to doMt determined wife drove around the facility and found two workers whom were moving PODSShe told them the situation and they said "No problem, we can deliver that date"They explained that their manager is out of state so no one answers the phone
The last headacheThe POD came on the right day after countless hours on the phone and after physically hunting down PODS employeesWe emptied our POD out in daysWe informed them (over a month ago) that we wanted it picked up after those daysBut of course they lost this date tooSo we had an empty POD in our driveway for over a week, blocking any parking spotsPODS said they do not have time to move the PODOn top of that they charged us $for the next month of PODs storageApparently, it is the customers fault that PODS is so understaffed that they cannot keep up with their own commitmentsAnd they will charge you for itAfter again calling the 800# we got this fee reversed at least
Overall, moving is a hectic experienceIf you want to lose your sanity, countless hours of your life, and deal with a clueless company during your move I would recommend PODSFor the rest of us, AVOID PODS!

PODS gave me incorrect location of my storage unitThe PODS business isn't located at the address anymore; costing me time, $$$$, wks of planning
I posted this at the PODS Facebook page
COMPLETE INCOMPETENCE!! Your office can't even give a correct address to my PODS storage unit!! Because of that I WASTED a $ticket to LA, Calif., to clean out my unit and was unable to get to the post office in time to mail ANY of my belongings back to my home in Columbus, OH! I was too busy calling your office to track down the correct address, driving hours to get there the complete OTHER side of the city and scrambling to re-arrange all my plans!
Your rep Zandra NXXXX XXX XXXX ext*** told me my unit was at XXXXX *** *** in Sylmar, CAI made ALL of my preparations including a piappt with *** *** locations of nearest Salvation Army and Post Office based on travel time to this locationMyself and a friend of mine nice to enough to help based our entire day on

Being charged for a POD that don't have plus additional charges not authorized when it is supposed to be a refund
Account is under the number XXX XXX XXXX
Sept 1,
Charged $for a POD picked up the day priorLeft me with no money for Labor Day weekend, going off island and no way to support my year oldTrey (billing sup) wouldn't wait on the phone till I got to the front of the line to get fax number for immediate release of funds charged
Sept 5,
Informed I will be refunded and will be given and additional $for inconvenience+$for overdraft fee and may take up to weeks to receiveInformed her that I didn't think $is enough compensation for leaving me without a penny in my pocket for a long weekend to take care of my child
Sept 18,
Called billing department once again because I still haven't received my refund for the unauthorized charges and amount for inconvenienceThey kept claiming I received my refund but never didSupervisor took a

I had a great experience with PODSThey made the whole process really streamlined, and even had referrals to professional packers, which I needed in this instanceThe team who packed my belongs did an excellent jobI stored my belongings for months, and when I unpacked the POD recently, everything looked fineI haven't unpacked everything, but I haven't seen any serious damageA couple of furniture items had some tiny abrasion marks, even though they were well wrapped with moving blanketsThey are easily repairableI think this is to be expected during a move

Fast service loved it

They delayed my pod delivery for my out of state move by days at this time and offers no help or refunds for me
They have delayed my pod delivery The supervisor refued to help me or put me in contact with his bossThey notified me at 5:pm the day before the delivery it was going to be lateI had help arranged to unload our belongings on Saturday now the pod won't be delivered until Monday and I start my new job thenI will have to hire movers to unload

We used the services of PODS to move our home/furniture across the country from Vancouver to Montreal We ordered PODS to be delivered to Montreal from VancouverWe completed our move and the rental of the PODS on May 14th which is when our last POD was picked up in Montreal We paid in full by authorized credit withdrawalsAfter this date we received another charge to my credit card Unauthorized chargesOn May 19th they charged my credit card for $PODS has said that we had our Last POD picked up from our house in Montreal on May 25, WE DID NOT I have been in contact with PODS in the United States ever sinceI have had no results with regards to why they charged me this amountPODS said they would look into it and get back to meThis has been ongoing for over a monthPODS has now charged me again another $287,on my credit card on June 18th 2018.I have asked in an email and by phone to send me in writing that they have removed my credit card infor

I was quoted one price and the they changed the rate
Since it was on a monthly credit card I didn't notice right awayI spent over hours on the phone over a day period and finally spoke to a supervisor named Nathan at XI was told that they would change the rate to what I was quoted, issue me a credit of $that was an invalid charge and credit of $for April & May - total $and that my monthly rate would be $as quotedI have received the $but nothing on additional credit or rate change

Disappointed with PODS based on recent experience and how they handled the issues we encountered at the end of our PODS rental,prior and during pickup
We recently used PODS for almost a year to store our personal belongings while our house was under renovations The customer service for scheduling drop off went smoothly Our PODS container was delivered on August 3, This past May, we went to remove our items from the PODS container, when we noticed that all of our hanging clothes (which were hung on the rod at the top of the storage unit, on the "hanging rod"), had completely faded on the tops of all of our clothes, dresses, suits, etcdue to the sun that had come through the top This was extremely upsetting as many of these garments were expensive and custom made After emptying the contents, we then scheduled to have our container picked up, which was on May 2, The day they came, we were told we did not need to be there as long as there was no lock on the contain