Jones Auto Detailing Express Hand Wash

PODS won't back up their words with actions Repeatedly and categorically lied to over and over again
I had a contract drawn up the 3rd week of March for PODS to deliver my pod April 15, for my to start packing The pod was to be picked up May 1, and taken to the PODS storage and transport facility in Orlando According to their contract, the pod would leave their facility May 2, and be in Las Vegas for delivery to my home address May 12,
I packed the pod the morning of April 29, I locked it up and my friend and I departed Orlando to Las Vegas by car On Monday, May 1, the pod was picked up and sent to the POD facility in Orlando It was picked up the following day, May 2, 2017, and was en route I received recorded phone call May 11, at approximately 7PM stating the estimated delivery time would be somewhere between 830AM and AM
I reserved three spots at my condominium complex for the "arrival" of my pod I waited, a

Refusing to deliver my pods on the agreed-upon dateNow I have to wait an extra weeks for all my furniture and clothing and I'm getting charged
I booked my two pods and gave them my closing date for my home and I told them I need to have the pods delivered on that date which is June 23rd I also told them that I would need it picked up on June 24th because I did not want to get charged for an extra month and they told me that that was the date it would need to be picked up which I agreed toWhen I called to confirm they told me I had not scheduled a date and now my pods would not be able to be dropped off until July 5th which is weeks too late
They keep telling me they are contacting the facility where my bins are located but then I never hear anything back and I cannot wait till July 5thI feel like they're holding my belongings so they can get an extra month's payment from meI have a family and we need our belongingsThe account can be searched under my name and

This complaint involves multiple issues with the Pods company including: advertising, blatant falsehoods told by sales reps, gross mistakes in delivery of the product, charging for product not delivered and damage to personal property.We contracted with Pods to deliver our household goods in a move from Minnesota to Arizona We choose Pods over other companies because they promised on time delivery Our window was very narrow and other delivery companies would only promise a 1-week window If we did not have a specific delivery date we would have rented a truck and driven our belongings ourselves We repeatedly questioned the sales rep about on time delivery and he assured us each time that our pod would be delivered on time.The day prior to schedule delivery Pods called to inform us that their rep had made a gross error and that it would be an additional days No acts of God or other uncontrollable circumstances, but a direct error on the part of Pods And there was no

Pods Billing systems is defectiveCustomer service is hard to get ahold ofIt can take hours to get someone on the phone
I changed my address online and over the phone with Pods, but Pods still keep sending my bills to my old addressPods system keeps the old address after I changed my address I could no longer pay my bill with a charge cardOnline or over the phoneI keep trying new charge cards, but none would work, again because Pods system still had the old addressI would put in a new charge card number, and Pods system would try and charge the old charge card that was canceledPods system would show the new charge card numberbut would still try to charge the old card that was no longer showing online.*** called me from Pods, because we I owned them $It took*** over an hour to get my charge card to work.*** had to use another system to get the charge to go thoughAgain because Pods system is BrokenI called my bank to find out why Pods charges were being

Hello, Before I start with billing issues I want to state that I was offered compensation for the problem I had with the initial delivery of my POD The driver would not place the POD in the space we wanted which was close to our garageWhen I got home he had dropped it a block away from my townhouse!! I had to load my pick up truck over times with my furniture and boxes, drive down the street, park in the middle of the street and unload everything! As for their billing practices, my initial delivery was May 27th, my items were in storage for one month and I was charged $ My POD was redelivered on June 27th for $I unloaded it that day and tried to request June 28th pick up but the earliest they would give me was July 7th Then I see another $charge on my debit card for another month storage!!!! The POD is sitting empty in front of my house and they want to charge me another entire month for storage because they said I went ONE DAY over their billing cycl

Sales rep verified that delivery address updated after $2K contract signed for a "nominal" fee Nominal fee was assessed at over $1K (50% increase)
Two discussions were held with PODS sales rep on pricing a move for a long distance move My initial contact was to compare PODS costs to other options for moving between *** City area and the *** area I discussed that my final delivery address was not known at the time as a I was moving to one of two ranches, for which my final contracts were being negotiatedHowever, I described the location of the area as ~miles south east/southeast of *** TX The sales rep confirmed that the delivery area could be supported and the final delivery address could be updated after I signed the contract and the POD with my personal goods were delivered to the *** PODS facility for a "nominal" fee We agreed that the *** zip code was to be used for the quotation in the original contractThe sales rep indicated that the nomina

Fast service loved it

Horrible service, glitches in their system, my information being emailed to a complete stranger, I did all the work to make sure I received delivery
I moved my family from NY to Ca and decided instead of driving to use pods because they have such a great reputationI ordered pods and 16' pod and a 7' podI was quoted $for the 7' pod but charged $and never refunded the difference and the charge was on 12/19/I spoke to a rep Corrine today who I have had encounters with in the past and she was very disrespectful and always over-spoke me the customer and wouldn't let me finish with what my complaint wasA supervisor was suppose to start a complaint for me and email me a verification that he started the process but he emailed my information to a complete strangerThey called me today to try and refund me $but I feel with the patience I showed for most of this nightmare of a move and for my work contributed to their company to have my pods delivered in the agr

PODS gave me incorrect location of my storage unitThe PODS business isn't located at the address anymore; costing me time, $$$$, wks of planning
I posted this at the PODS Facebook page
COMPLETE INCOMPETENCE!! Your office can't even give a correct address to my PODS storage unit!! Because of that I WASTED a $ticket to LA, Calif., to clean out my unit and was unable to get to the post office in time to mail ANY of my belongings back to my home in Columbus, OH! I was too busy calling your office to track down the correct address, driving hours to get there the complete OTHER side of the city and scrambling to re-arrange all my plans!
Your rep Zandra NXXXX XXX XXXX ext*** told me my unit was at XXXXX *** *** in Sylmar, CAI made ALL of my preparations including a piappt with *** *** locations of nearest Salvation Army and Post Office based on travel time to this locationMyself and a friend of mine nice to enough to help based our entire day on

WE WERE SCHEDULED TO RECEIVE OUR POD OF MOVING ITEMS ON JUNE 23, AFTER OUR ITEMS WERE TO BE DELIVERED WE RECEIVED AN EMAIL THAT OUR ACCOUNT HAD CHANGED AND OUR ITEMS WOULD NOW BE DELIVERED ON JULY 7, WE HAVE TRIED ON MULTIPLE ATTEMPTS TO CONTACT THE COMPANY TO FIND OUT THE STATUS OF OUR POD AND HAVE BEEN PROMISED A CALL BACK THREE SEPARATE TIMES TO DATE, NOONE HAS CALLED US BACK ALL OF OUR BEDS ARE IN THIS POD SO WE HAVE NOWHERE TO SLEEP FURTHER, I HAVE ASKED FOR THE LOCATION WHERE OUR OUR POD IS AND THEY HAVE REFUSED TO GIVE ME THIS INFORMATION I CONSIDER THIS GRAND LARCENY, AS WE HAVE OVER $25,WORTH OF ITEMS IN THIS POD WHEN I SPOKE WITH CINDY IN THE CALL CENTER TODAY SHE ADVISED THAT THERE IS NOTHING THAT THEY CAN DO AND SHE REFUSED TO GIVE ME ANY ADDITIONAL CONTACT INFORMATION SO WE CAN AT THE VERY LEAST LOCATE OUR POD WE HIRED PREPAID MOVERS YESTERDAY TO UNLOAD BOTH PODS THAT WERE SUPPOSED TO BE DELIVERED THE DAY BEFORE WE WILL BE IN CALIFORNIA FO

losing a POD (found) then billing me for an adt'l PODS (bogus) that I did not order or receive and charging my American Express an extra 12k
Customer # XXXXXXXXX
I ordered PODS to be moved from Philly to Arkansas.....all PODS arrived on time with the exception of my 5th POD....it took from 2/until 3/to resolve where it was and have it delivered All PODS have been paid in full thru American Express.......yesterday they hit my card for an additional $12,163.01.....I had been speaking with them for days in advance of this bill hitting my card and they assured me it was an error and would be taken care of.....I have spent a documented 30+ hours on hold or speaking with customer care waiting for resolve since 2/27,,,,,I've talked to no less than people and I get the run around and they will not allow me to speak with a manager......promised call backs never happen
Without a doubt the worst customer service I have ever experienced,

Being charged for a POD that don't have plus additional charges not authorized when it is supposed to be a refund
Account is under the number XXX XXX XXXX
Sept 1,
Charged $for a POD picked up the day priorLeft me with no money for Labor Day weekend, going off island and no way to support my year oldTrey (billing sup) wouldn't wait on the phone till I got to the front of the line to get fax number for immediate release of funds charged
Sept 5,
Informed I will be refunded and will be given and additional $for inconvenience+$for overdraft fee and may take up to weeks to receiveInformed her that I didn't think $is enough compensation for leaving me without a penny in my pocket for a long weekend to take care of my child
Sept 18,
Called billing department once again because I still haven't received my refund for the unauthorized charges and amount for inconvenienceThey kept claiming I received my refund but never didSupervisor took a

PODS, Inc., charged my account an additional $due to their error and immediately took the money out of my checking account and they say it will take to days to correct the error
Product_Or_Service: Pod rental storage units X
Account_Number: [email protected]

PODS did not deliever our POD when promised, did not contact us, and continued to provide poor customer service
We contracted PODS for a Cincinnati, OH to Maplewood, NJ house move All was fine on the Cincinnati end On the NJ end, PODS did not deliver the PODS on the scheduled day, nor did they contact us (all of their marketing makes a BIG DEAL about how they contact you and how you will always know when they are coming)We had to call them the morning our stuff never showed up; and when we did we learned that they had sent our PODS to the wrong location This began DAYS of calling PODS, being given incorrect information by a string of poorly-informed employees, and of us not knowing when our PODS would be delivered When the PODS were delivered, the door on one POD was broken, and again we had a string of phone calls and incorrect information and it took DAYS for them to come fix the door At all times it was clear that whomever we were talking to in customer service had ABSO

PODS, charged us an extra month of Storage and Insurance charges that we feel were not appropriate
We were charged and extra month of both Storage and Insurance Charges by PODSWe had moved from *** ***After some initial confusion the POD was delivered to our home in *** on, 2/10, It was then picked up there for delivery to D***, which they said would be around 3/or 3/I want to add that we had numerous erroneous charges that had to be credited back to our Amex Acct
After we had not heard anything by 3/13, we called to ask the status and they said our POD had been in ** since 3/6, a whole week earlierBut no one had bothered to communicate this to us?? We then right away called to set up a time to unload our POD, but they said we would need to give them 48hrnotice to do so, Which we did so we could start to unload on 3/(I do want to add that The actual D*** POD office was not even open on weekends)We then were abl

This company is overcharging me again & again, even after admitting their mistake They give a quote as to how much it will cost, then charge my account considerably more than the quote I've already paid for the redelivery of PODS on 4/6/in the amount of $139, but I had to reschedule the pickup date, & they charged my account again $for redelivery, admitted their mistake & told me they would retract the charge, but instead of retracting the charge, they charged me again4/10/ I haven't been able to pay for the hired help for days of labour because of this I've wasted hours on the phone with them, & they tell me they'll take care of it You never get the same person I wish I could just go to a different company, but ALL of my belongings are loaded into their overpriced PODs & I can't afford to back out now, because I have an agreement with the property owner to be moved out in more days I'm so mad, no one should have to tolerate such a shady operation Can yo

I am months behind on my storage unit and have been calling for about weeks trying to confirm payment arrangements I have been promised a call back and absolutely no response Been trying to make a payment today because tomorrow it will be months behind I keep getting transferred to someone who is supposed to be handling my account and all I get is her voicemail I cannot pay online or over the phone I can only speak with this individual who will acknowledge that she has received numerous calls from me One person I spoke with told me they left her an email but I have nothing in writing that I am trying to contact this companyToday when I called to make a payment it states "if you are in auction status" I do not want my stuff sold I have had this account for over a year and never had an issue with them before I actual like PODS but this is getting scary and I just want to make sure my items are not auctioned off when I have indeed been trying to contact my represen

Debit card being charged every month after service ended
PODS storage box was emptied and picked up by PODS company in August My card is still being charged each month for about $for six months and counting I have contacted them by phone many times and they keep telling they have to contact someone else, and they will get back to me, but they have not gotten back to me in months

PODS caused damage to my newly purchased home
My husband and I purchased a house at the end of January The previous homeowners hired PODS as their moving companyThe driver of the POD backed the metal storage structure into the garage door of the house causing damage to the doorI took pictures of the scratches on the POD (it was left parked in front of our mailbox for weeks after the closing of the house) as well as the damage to the garage door showing how the scratches were lined up perfectlyI immediately called the PODS customer service line and was told my call would be returnedApproximately a week later (2/8/16) I received a call from a MrKyle ** He stated that I needed to send pictures ASAP so I sent him the pictures that I had taken very clearly showing the damageI have since followed up with PODS every weeks to no replyI have requested of MrMthree times to speak with a supervisor and he has not complied with my requestWe are just wanting an answ

I ordered a POD container for moving on the 31st of JulyThe container was shipped to the public storage location on the 4th and picked up on the 5thPODS representatives told me that the container will be developed to my home address on the 12thThey keep on changing the story and lying about anything they possible canNot they are telling me that the container will be delivered on the 23rd or August to my addressIn the meantime it will be at a PODS storageIt is unacceptable since all my belongings are in the storage and I need themPODS employees do not listenI have been talking to them times a week, emailing back and forceThey are claiming that the container will be delivered on the 23nd of August to my home because I filled out a Gypsy Moth form one day later that I was supposed to the state of CAHowever, I know that that is a lie because the container is shipped to CA but not to my home addressPODS website does not function right and the information I enter does