Jones Auto Detailing Express Hand Wash

I *** ***, started booking a PODS on line January of for to be delivered on February 1stas I noticed I was having complicated issues
I started having complicated issues onlineI called the company spoke to a customer service Representative which was a guyHe informed me He can take over and book all the information over the phone for meHe explained to me how much it was going to cost me monthly and explained to me how I can set up my account onlineI was never informed of a extra fee of $Once the representative took over the online because irrelevantI believe, as a customer service representative it is their job to explain everything that is needed to be explained to the customer so the customer would have a understanding about the account

Furniture was delivered to non existent address in a different statePods unable to prove it was my errorI was triple charged for service
Pods Complaint
4/27/
This letter is a formal executive complaint from *** *** to Pods.com I was quoted a price of $for a residential move from *** W Cedar Ave, Denver, CO XXXXX to *** W Albeniz Pl, Phoenix, AZ XXXXX; by a representative on the phone (reference ID XXXXXXX) This resulted in order #XXXXXX
The furniture was then delivered to a NON EXISTENT address in Milliken, CO The address of final destination is *** W Albeniz PlPhoenix, AZ XXXXX Instead, the driver called me on 4/5/indicating he could not find the address of *** W Albeniz Pl This is because he was in Milliken, CO XXXXX and that address does not exist there
To my dismay, we realized someone made an error I was contacted by your customer resolution specialist who indicated to me that I gave the wrong zip code However, she was unable to se

Delivery delayedWe were given mixedmixed messages about the reason for no delivery yet
We were told in April when pods were picked up to give at least weeks notice for delivery as pods would not be shipped until we needed themAccording to our account they left NJ May 3, 2018, 4days after they were picked them up from our home in Franklin, NJ.to Everett, WAWe hoped to buy a new home in that areaThe housing in WA is toughWe closed on a house in Oak Harbor, WA on Aug1stSep7th Called to ask for delivery in SepWe were told it was peak season so must wait until OctCalled more times to request Oct3rd deliveryFirst it was confirmed but then supervisor intercede to tell us we were out of areaNext call we can not have delivery until last Sat in Oct.We are miles from storage facility in Everett, WAOak Harbor is a large town,home of a navy air base, and our town laws allow pods WE will have to pay months more rent on pods, pay extra for delivery and li

ACCT CID XXXXXXXXX OVERCHARGE ON ONE POD IN STORAGE
WE HAVE PODS IN STORAGE AND WE ARE CHARGED MORE FOR ON HAVE TRIED TO RESOLVE THIS AT NUMBER FOR A CORRECTION ON THIS FOR PAST YEAR AND NOTHING HAPPENS AND NEVER HEAR FROM ANYONE PLEASE HELP WITH THIS SIMPLE BILL CORRECTIONS THANKS *** *** ** VISTA WAY DENVILLE NJXXXXX

PODS moved our stuff from Indiana to TexasThey stored our stuff for monthsAt some point PODS broke the ceiling on the POD allowing our stuff to be exposed to rain and bugsWe had insurance which covers the contents of the containerHowever, PODS refuses to refund the money or even apologize for their carelessnessMeanwhile, we must hold on to our belongings until insurance can take a look at themIt has been over days that our belongings have been molding in our garageA garage filled with mold which a disabled veteran with lung problems and two small children must be exposed to
When we called to ask for a refund Jeremy said their was nothing they could do for us
Their carelessness, their poor customer service, and their lack of compassion are the reasons we rate them so low

With only a few day's notice we arranged 16' unit dropoff in 9/from PODS of *** during our garage and driveway reconstruction The unit was placed on grass due to our lack of driveway access during this time We called 4/22/when finished with the unit and were told 5/3/was their soonest pickup date, coincidentally the date of our next billing cycle We called national call center PODS staff 5x that we needed earlier pickup due to massive yard hardscaping scheduled and were promised unreturned calls back My husband even drove out to their facility to try to talk to local staff and was refused gate entranceAfter basement flooding due to our inability to perform said hardscaping, the PODS driver arrived for 5/pickup but quickly left, stating the ground was too muddy for retrieval ***, a *** staffer, called to inform us of his other deliveries that day if we couldn't pull out the unit ourselves and rescheduled us for 5/8/pickup; Ebony, anoth

Confusion on delivery and poor customer service
My family moved across country and thought that PODS would be a great company even after having success with a competitor before When I placed my order (6/12) (Costumer ID ***) I was under the impression (from the sales man) that once our unit was picked up from our house it would be immediately delivered to the next location He even said it would be about days before it would be delivered I waited days and didn't hear anything about our container so I called only to find out it was still at our first location The lady told me this has happened a lot lately! Your sales people need to be specific about the next steps Now we won't get our POD until July 15th, which is unacceptable We thought it would be here by June 27th We have important documents that we need, I have business equipment in there that I need, and our whole house is in there! After speaking to another customer service agent they told me they wou

This company is continuing to debit my credit card for unfulfilled contractual obligations
They have failed to deliver personal items we contracted them to move and yet they keep billing usThey have postponed delivery of Pod due to issues they are experiencing with a vendor they contracted four times They continue to Bill monthly storage fees even though the overages are due to their inability to delivery my personal property they were contracted to move Each time I call I get a different person who tells me a different rebursement policy with no resolutionMost recent conversation I was told I would continue to be billed until they resolved their carrier issues and then they would discuss any reimbursements and expenses incurred due to their carrier issuesRequesting refunds and delivery of my property

Scheduled pod for move from Ohio to Coloradoweeks later it still hasn't left Ohio and told it can't be delivered for another weeks
Scheduled a pod for a move from Ohio to ColoradoI have been in Colorado for three weeks and called to dispute a charge and to make arrangements for delivery to my new apartment and was told the pod was still in Ohio and that I had needed to call pods to tell them to move it from Ohio to ColoradoSo in essence I got a quote to have my possessions moved, told them to go ahead with the move, made payments, but then the container wasn't moved because I was then supposed to call them and tell them to move my thingsI am now left living in a new apartment with nothing until they can find the time to move the container, which they say won't be for another two weeks, which was supposed to be done three weeks agoAnd now I have to make arrangements with my new job to take time off in order to accommodate PODS inability to accomplish the task they are be

I am in a settlement status over a billing dispute and was given December 17, deadline to remove itemsI agreed to come to your warehouse and empty the unit and called the *** number for access this Sunday and Monday, December 11th and 12thI went to the location Sunday but the unit was not availableI called Monday and was told it would be available at noon
Location involved: ***

PODS quoted me one price, charged me doubleDid not deliver full containers as requested, did not pick up empty containers when scheduled, dropped my containers in the wrong location, damaged multiple items and broke some propertyWhen I addressed this with Customer Service, the first agents recognized the error and admitted I was due a refundAgent #then opened an investigation and gave me an incident number and advised it would be resolved in days ( days ago)Agent #then advised me that it would now be days to resolveIn the midst of that, agent #contacted me and advised that a partial transport refund would be issued within hours (days ago)So far, all PODs has done is give me the run around, overcharge me, and not respond to any of my concerns
Product_Or_Service: PODs storge and delivery

My mothers house sold and she need to move from Pasadena and need to store her house hold furniture until she found a new place we though Pods would be the best option , to be derived to her home on 5-16-filled up and removed on 5-25-she needed another pod so they derived it to her old home and picked it up on the 6-11-on 6-20-escrow closed on her new home at *** *** *** *** ** XXXXX so we immediately contacted pods to deliver the pods to her new address we were told that they would deliver both pods pod was derived and emptied were are still waiting for the other pod , it was to be delivered on the 6-23-but it never arrivedit was promised to be derived on 6-25-no show, so we went to the Vernon storage facility and after a lot of convincing they allowed us to see our pod and open it, it was there safe but no one could tell us why it was not being derivedthey gave us a new date 6-26-no delivery , again no one can tell us why they wont deliver it, on

It was the best thing I ever did when movingI am sort of a control freak and I had full controlThis allowed me to load and unload when and how I wanted to!!!

I was told by a gentlemen that submitted my order for the delivery, pick-up, transportation, and delivery of a PODS container from *** FL to ***I was told that my container would be delivered to my *** residence on March 1stThe container would be picked up on March 3rd and IMMEDIATELY shipped to ***The associate I was talking to assured me that my household items would be delivered to my new house in ***, ** on March 10thI confirmed the date with him and asked if he was sure it would be there on the 10thHe said the container would be hereI arrived to the house in *** on the 9th and called to give them the drop off address here and confirm the delivery time for the 10thThey told me that the container was still in transit and wouldn't be dropped off until the 14thI asked how that was possible and they said that the container wasn't shipped until the 4th and it takes days to transport it from *** to ***My

I signed a contract for shipment on November 12thPODS cancelled the order by accident and delayed the shipment by days
On October 28th I signed a contract with pods which included shipment of my container from Cohoes NY to San Diego, CA scheduled for November 12thI was billed for this on November 5th with no indication of cancellationOn November 8th, a PODS representative cancelled my order without my knowledgeI received no notification that my order was cancelled
On November 24th around the time when the POD was scheduled to arrive, I called to set up the delivery address in San DiegoI was notified at this time that my order had been cancelled and my POD container was still in NY
PODS then scheduled my delivery for the 28th, and the POD arrived on December 6th
PODS has offered no refund or price discount for cancelling my order without authorization or notificationI paid $2,for a service that I did not receive as described by my contract

My account has been overcharged multiple timesI have contacted support numerous times with no permanent resolution
My account has been overcharged multiple timesI have contacted support numerous times with no permanent resolutionI have copies of the conversations I have had with their online supportThey originally credited me back for the over charge, then they continued to over charge my accountI keep reaching out to them to help resolve the problemEvery one of them times I have contacted them they tell me they can't help but someone will get in touch with me to resolve the issue, and of courseno one ever does

PODS rescheduled my delivery date to an unacceptable date and will not work with me to rectify the situation
Date occurred 3/23/My final delivery date was supposed to be today 3/23/and received a call from PODS this afternoon stating my delivery date has been rescheduled for 3/30/ONE WEEK later, due to weather issuesGranted my POD was to be delivered at a location in Denver and there was a blizzard on my initial delivery dateI completely understand that my POD delivery would need to be pushed outHowever I cannot understand why it needs to be pushed out an entire weekI've called and spoken to a NUMBER of customer service representatives and the answer is always the sameBasically they are telling me that don't have a care in the world that I need my things sooner because they are not willing to help meThey've given me information stating the blizzard is supposed to last a few daysWatch the news, that's a legit LieBlizzard ends at 5pm todayThis is not

They dropped my PODS and caused in excess of 15,in damage and are refusing to take 100% responsibilty
Customer Acct# *** - On 1/30/I had PODS deliver a container to NY to have moved to FloridaOn 2/13/they delivered the PODS at my Pinellas Park residenceWhen I opened the PODS I discovered that the PODS had been dropped as there was extensive damage in excess of $15,to my personal possessions as well as extensive to the PODS as well (I have pictures of both) Upon calling PODS (which took a very long time to get through) they were not too concerned about my complaintThey had me file a claim and told me someone would be in touchNot the case, I had to call many many times as they refused to call back or handle this matter in a timely mannerWhen I finally did speak with someone they assured me that if in fact the PODS was dropped they would take 100% responsibilityThat was hardly the case, they reimbursed me for only a portion (50%) of my items as they depre

I was quoted $dollars to have my POD shipped from white city, Oregon to Phoenix AZWhen I called to have my POD picked up and stored a new agent confirmed my POD going to CAI said no its going to AZThe agent stated she would change the destinationI was not informed that the charge would be drastically differentI called in today and the agent told me I owed $When I asked why I was told that's the charge I was quoted placing all blame on meThe agent stated this was the quote I was given and it has never changedI would never have agreed to this chargeI would have opted for a rental truck myself for under $I am now left wondering what to do with all my stuff that I cannot pay to have shipped now

Management issues within the POD company caused a delay in delivery of my POD which caused me a great inconvenience in moving into my new homeI had already spent a great deal of time and energy working out previous issues with POD where they said they did not receive paperwork that I had emailed to them several timesThey finally found the paper work and we had everything corrected and date set and then they turned around and again said they could not find paperwork and I literally had to go through the process again
Product_Or_Service: Moving service
Account_Number: XXXXXXXXX