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PODS put my account in "triage" without explanation and delivered my POD days lateThem month later sent my account into collections
I moved for *** area to *** caWhen I got to *** County I put my POD in the PODs local storageAbout a month later we scheduled to deliver out POD to our new location in *** CaA couple of days before our scheduled delivery PODs didn't aromatic ally deduct the payment as expectedSo we called to make sure everything was okThey didn't have our POD scheduled anymore and they couldn't locate itPlus they wouldn't let us make a payment because our account had gone into "triage" and they couldn't explain whyThe only explanation we received was "it was a new system"We were told that someone was working on our account and would contact us as soon as it was fixedWe had to sleep in a hotel with our children for days because we had no furniture for our new homeFinally after phone calls to PODS and no help from AN

Although I still had to get a small U-Haul to move last minute items, PODS was the best moving experience I've had, hands downThe only problem I had was poor packing, lolThe time I was given to load and unload my items (family of 6) was gold to meWorst the price

I rented a POD to move and it leaked The leak damaged a mattress which was covered in plastic and packed properly PODS is not addressing this
I rented a POD to move during the dates of 5/26/to 6/9/ When the POD arrived to its final location in Lynchburg, VA, my new residence, it had noticeable water damage on the floor and a seal between the roof and wall that was not seated properly My mattress, which is packed properly and wrapped in plastic, was water damaged beyond repair When I contacted PODS, they didn't seem concerned and stated that they could not find any signs of water damage even though I can provide pictures to prove otherwise

We were promised delivery of our Pod, twice in one day, and PODS failed to deliverWe would like our contents ASAP
(My name is Almam *** and I'm reporting this incident on behalf of my mother who is the person being served as Customer ID# XXXXXXXXX via *** *** as she is not so tech savvy.)
On November 8th, 2017, the delivery of ORDER #XXXXXX which was a 16' Container 8184Bcontaining my family's things was scheduled to be delivered in front of the apartment building which my mom would be moving intoThe time window arranged was from 7:- 10:30am
I arrived on the scene closer to 12pm as I'm commuting from Harlem hoping to catch everyone unloading the Pod when I saw no Pod & when I met my mother, my brother, and a couple folks from our church to help out, they confirmed that they haven't arrived yet
My mom calls the rep as to the whereabouts of the Pod and says that they needed a permit to do it, to which my mom was surprised as this is the first time

I opened a claim against PODS on September The reason was that my POD was dropped off damaged, it had been hit by a forklift Upon further inspection the POD had not been properly locked and was open for years I was never contacted so that I could rectify the problem of the lockThe unit had been relocated times and the door would slide open, that is how it was dropped off with the door half openThe POD was severely damaged and as well as the contents Everything removed from the POD was inspected I took several photo's of the damage After several attempts I finally was put in touch with Heather G She advised me of everything I needed to do to resolve this claim I sent the pictures and claim form Ms Gadvised me that she had not received the information I resent them times and advised her that everyone else was receiving the information Here is where I felt I was getting the run around I have consistently reached out to her and now she won't even re

PODS are in possession of my things and refuse to deliver them to my house in Yelm, WA despite it being advertised as a service area on the website
Our household goods are currently en route to WAWe were house hunting when we booked with PODSWe asked over the phone if they would contact use before delivery so we could tell them the final address, as is the case with most moving companiesThe employee we spoke to said that they would indeed call us ahead of time to finalize the deliveryWe set the address as JBLM being that it is my duty station and temporary housing until we move into our houseWe recently went to schedule our delivery and were told that they would not deliver to Yelm, WA despite Yelm being advertised as a service area on their websiteThey said that they could deliver to JBLM but not yelm, despite the fact that yelm is only minutes fartherI have screenshots of yelm being listed on their website"With two convenient storage and moving centers in the gre

The PODS sales representative I worked with when moving from New York was very helpful but provided information in that he told me that PODS delivery was available in Bloomington, Indiana where I was moving but did not know specifically where I would be living But when arranging to have my PODS delivery to my new home learned that they did not provide service to Bloomington and that I would need to arrange for the PODS to be unloaded at the storage facility in Indianapolis So I had to hire a moving company after all which completely defeated the purpose I am very disappointed that the company allows sales and customer service representatives to lie in order to make their commissions
Customer service is very poor Wait times on the phone a very long and there is no way to access information otherwise I have an account online but there is no option for scheduling access to my PODS unless you can reach a customer service representative which is nearly impossible without spending a long long time on hold Yet, you must do so in advance which is frustrating with no way to do so
When I finally reached a customer service representative I was put on hold All I want is to schedule access to my PODS since they now say they cannot be delivered buy the original customer service person lied to me

Do not use their service because they quote you over the phone one price and then bill you a different amount

Consistent billing erroresolutions
No invoice has ever been correct based on the initial amount presented to me on a recorded phone call In addition to that, on the initial phone call to schedule my dollar move I was told the monthly invoice amounts as well as the person stating that the price was inclusive of all tax Then he states "plus for monthly insurance." I would have never agreed to that, but based on the recorded call, he did say it, so I was stuck paying the fee every month because my account was on Auto Pay During this time, I was never mailed or emailed an invoice And any time I tried to access invoices on the website, I received an error that the invoice was "unavailable." When I finally had time to wait an hour on hold, I finally got them to remove the insuranceafter wasting $along the way Then, instead of crediting me, they charged me again Then I was charged a double monthly rental amount I called, as per usual and waited on

Container was dropped off in my driveway and very little attempt was made to pick it up and bring another one had to plead with the people on phone
Account number XXXXXXXXX was established late February to avoid seasonal rush so March a container was dropped off in my driveway with no problem March a swap of containers was to be
made and nothing happenedHad to call several times to get an answer why no Swap to place and all they could do was offer me a date a week further out March So March a attempt was made to pick up the first container still as noticed by the gravel I put down but nothing completed nor did I get a reply to the effect
I believe this company is deliberately not doing way they are asked so, more rent can be charged

PODS refused to pick up POD moving container within the agreed upon time frame of 3-days Earliest pick up time was days POD already loaded and need to move my Friday Now I need to unload the POD, rent and load a truck and figure how to get the PODoff off of the property
Product_Or_Service: POD mobile storage and deliver
Order_Number: XXXXXX
Account_Number: XXXXXXXXX

Overcharged for a move that is within mile radius
We chose PODS and it was the worst choice we have ever made for our moveWe paid $initially for them to deliver/retrieve/store/redeliver the containerThe container was picked up from our ***, CO house and taken to their *** storage lotOnce I found out where they needed to redeliver I called their customer service number and spoke with one of the repsShe tells me that they do not provide service to where I am moving and that is just absurdLuckily I got disconnected with herI called back and spoke with another repThe rep tells me it is a long distance move of more than miles and the additional charges would be $to deliver to zip code ***So from zip code *** to *** which is way below mile radius I was told it is long distance moveSince they PODs had my storage and belongings hostage I told him to go ahead and chargeI could not wrap my head around the outrageous charge since we wer

My Pod hit powerlines on a fork lift and was dropped & dragged All of my items were ruined Pods is slow and unresponsive to settle my request
***
Photographs of damage I am requesting damages and a refund of the service All of my items were ruined I spent countless hours cleaning, salvaging and then having to take the ruined stuff to Goodwill Most things were so damaged, even Goodwill did not want them I request the service cost is refunded and that my goods are compensated It is just basic business

Pods claims to have issued me an overpayment & wants it backWhen I asked for proof they sent me to collections & still won't show me proof
On 8/25/I acquired pods services for my uncle *** *** wife, *** *.***Because of the location they were in they got little to no cell service&no Internet serviceShe was vacating her recently deceased father's home &it no longer had phone serviceWhen I contacted pods I asked if it would be ok to put the pod in my name until *** got back home & I specifically asked if there would be any feeI was assured that wouldn't be a problem&that there would be no fee of any kindOn 10/8/I went about trying to change the name on the pod to *** I called pods & again asked if there was going to be a feeThey once again assured me no & sent me over the formI filled it out & called pods to ask what else needed to be doneThey told me I needed to have the note notarized,I'd never been told that before & that I needed to pay a

Not responding to insurance claim request
At the time of our PODS rentals, we were informed that we were covered for $10,for any damages to our contentsWe've incurred damage to a couple of itemsI have attempted to call the PODS insurance claim line several timesNo one answers, I have left several messages with specific requests for them to contact me so I can determine what can and needs to be doneThey have not (will not) return my calls

POD was never picked up as schedule for 5/10/and we are closing today 5/11/and the HOA requires it to be removed immediately
POD was scheduled to be picked up and sent to storage in *** wednesday 5/10/but was never picked upWe called and found out it was never scheduled and the upcoming schedule is week outTo make matters worse our closing on the condo was scheduled 5/11/and the HOA wants the unit out immediatelyWe called PODS customer service on 5/10/and 5/11/and they could not get a hold of the Illinois facility or help usWe are at risk of losing the condo sale and losing our items in the POD if HOA removes itI've reviewed some reviews on Yelp and other sites and found that other people have complainded about the same issue for the*** facilityWe need immediate pickup and complete refund.The cr is XXXXXXXXX

PODS lost my container and gave wrong/inaccurate delivery dates on multiple occasions
On 2/14/I paid Pods a total of $That balance being paid made it able for my container to ship from Pods in Los Angeles, CAI made the payment over the phone, and then scheduled a delivery date for my container to arrive 2/26/in Needham, MAHowever, on 2/25/I received a voicemail from Pods stating that my container would NOT be delivered on said date 2/26/The voicemail stated that it was due to "unforeseen delays"First, this call was made a day before my container was supposed to be deliveredMeaning from when I called on 2/14/my container sat in a facility in Los Angeles-not being moved and possibly lostBetween that time I never received a phone call or email about any problems with my containerUp until 2/25/again one day before it was supposed to be delivered did I hear it wasn't going to arriveI called Pods on 2/25/to figure out the reason for

Jonathan Bmgr for pods Called to get a early delivery to help him out I agreed if the pods could be left in a specific location and it was not
I agreed to help him by accepting an early delivery if they would place the pods in a location so that my other prearranged deliveries could be made without issueThe pods was delivered and left EXACTLY where I told them not to leave ithe tore up my yard with his truck and left the pods in the driveway so no one else could deliverI asked them to take the pods back to their storage until my other deliveries could be made and the driver told me the he was going to call his manager and all me back...neither he or his manager called me back and I was charged by the company that could not deliver because the pods was in the wayI have not been able to get anyone to call me back to straighten this out even thought I have called dozens of timesJonathan Badmitted to the customer service department that everything I wrote in my compl

Sales representarive provided information to get my buainess and now I cannot get a full refund
I have a sqft home with bedrooms, and a finished basementI shared this information with the sales rep and told him I was comparing my options so he told me that of their largest pods would fit my entire homeI described all of the large items we had, such as sofas, beds, tables, etc and he assured me that would be enoughWhen the Pod arrived it was much smaller than I had imagined and there was no way my furniture could fit into podsWhen I called back the company I spoke with another customer service rep that said that given the size of my home I would need about podsThe reason we chose Pods was because getting units was a little cheaper than going with the other vendor we were consideringWhen I told them I did not want the pod because it will npt meet my needs as was described initially, I was told that they would keep $of my moneyI think this is a

Like so many frustrated customers here, I had a similarly bad experience with PODSfrom beginning to end and all along the way in betweenThe short of it consists of promises, unresponsive customer service, miscommunication, defensiveness and rationalization about their errors (without ever admitting or apologizing for anything large or small)
Some "favorite" moments of my experience included when I had a delivery driver rudely yell at me with expletives before hanging up on me because he didn't know how to pick up the POD that they had dropped off (fortunately one with greater skill and dexterity picked it up hours later), and an agent scold me by suggesting it was my responsibility to call her to remind her to send me reminders about itineraryNo really, you can't make this stuff up! I'd call it a "comedy of errors" if it didn't have a sticker price of nearly $5,Given the abysmally low level of professionalism, however, by the end I could only shake my head and laugh
I was moving from Canada to the USan admittedly complex scenario, given the border crossing, etc.however, the easiest and smoothest part of the move consisted of dealings with the US Customs and Border Protection ServicesThe government was able to efficiently and effectively process and move my goods across the border in a remarkably short amount of time; meanwhile, PODS fumbled at every step of the way, and then turned around to USE THE EXCUSE of crossing the border as justification for delays, missed dates, missing information about the whereabouts of my goods, and so on
The move cost much more than I originally expected due to various complications, and in the end I wish I had simply paid more for professional moversAt least initially I thought I might be compensated to some extent by PODS for the utter failure in service, but not only did they not offer any small amount of refund, they dug intractably in, holding to an utterly unapologetic positionAs my case got escalated and worked its way upward through the ranks, the level of customer service only worsenedOn this basis I cannot conclude other than that PODS's motto is: "the customer is never right, and we'll be sure to prove it!"so much seems to be the diktat from on high, and running through the ranks
At the very least, I had hoped they would have been willing and wanting to learn from the situation, but they were much happier to silence and get rid of meI am still sorting through the remarkable number of unintelligible invoiceswith item codes only translatable through an internal rubricand automatic charges to my credit card, so as to figure out whether I was not only provided with a falsely advertised service (a "stress-free move"!irony of ironies, given I've moved times in my life across three continents and never had a more stressful move!) but was ripped off in the process
And lo, in bureaucratic-techno-speak languagewhether by email, or in response to the complaints made herePODS will suggest: "With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved."
Such a vacuous and utterly self-serving statement that disregards any details or particulars for bad experiences tells you EVERYTHING YOU NEED TO KNOW about this utterly non-customer-service-oriented 'organization.'
I strongly advise you to take your business and money elsewhere