Jones Auto Detailing Express Hand Wash

PODS has failed to pick up on several scheduled dates There has been almost daily contact for a week with four scheduled pick ups
Cr- *** PODS was scheduled to deliver on August Delivery was never made We contacted PODS the evening of the 8th and they told us delivery would not be able to be made for for a couple days No exact day was given Shortly after the call PODS contacted us and said they would be able to deliver on the 9th
During the delivery scheduling August had been the pick up date scheduled with PODS Apoun delivery we confirmed the pick up dated of the 13th The evening of the 13th PODS had not contacted up about a pick time frame We contacted PODS and they told us they would not be able to pick up the POD They said the would be the earliest pickup is available We confirmed the On the evening of the August we had not received a call about a pick up time We contacted PODS and they told us they wou

Just about the worst business I have ever dealt with Incorrect billing information Unable to schedule/reschedule delivery online

We had a scheduled pick up of our pod to return to the storage facility for today, the closing date for our houseThe pod was not picked up
We had a Pod delivered on May 20, scheduled to be picked up on May We scheduled the Pod to be picked up on the day of our house closingWe have now closed (sold) our house and the Pod has not been picked upInstead, we received a phone call AFTER the scheduled time that the Pod would not be picked up until a later date due to something coming upThe only next available date was for June 13, almost weeks laterWe need to have it picked up today or the latest tomorrow since we no longer own the propertyIt is very poor service for us to be given no warning and no other alternatives

IT Error caused PODS to delay the delivery of my PODS to my future address No resolution offered They told me that section Force Majeure
I have been working with PODS since November I ordered PODS December for delivery, January, Delivery date was missed, incorrect number of PODS delivered to my address
I called in March for coordination and delivery of PODS for unloading at new address I was called days prior to delivery and told that and "IT" error caused logistics to fail to order the transportation of the PODS from Tucson to Phoenix I requested modifications and a work around, was told there was none available and that my PODS would be delivered two days late, 3/to 3/ I was told that I was not due compensations for the delay due to section of the contract, stating Force Majeure I believe that an IT error does not apply to standard language found in Force Majeure clause of contract

PODS failed to provide product as contractedCustomer called PODS repeatedly to get information when item was not delivered and received no response
On April 26th, I entered into a contract (Customer NoXXXXXXXXX, Order NoXXXXXX) with PODS to move my belongings from Tucson, Arizona to Louisville, Kentucky in June, At that time I reserved two 16-foot pods, to be delivered to *** ** Historic *** *** around May 28thThe date was finalized as Friday, May 27th, and on that date one, not two, pod was deliveredThe following points document the series of issues I experienced in trying to get the PODS we had contracted for
I called PODS immediately after the conclusion of the delivery window on Friday to inquire about the status of the second podI was assured that the second unit was scheduled and would be delivered on Saturday, May
The second pod was not delivered on Saturday, May I called PODS twice again to re-inquireI was told that it would be del

Refusal to provide services purchased; ongoing charges after cancellation
On August 28th, I placed an order to use PODS for my cross-country move from CA to PA (customer # XXXXXXXXX, order # XXXXXXX)As part of this order I scheduled a self-load at a nearby PODS yard beginning on Sept7th, and flew out to CA for this sole purpose, as I had already started a new job in PAI anticipated the flexibility as advertised via a previous email: "PODS puts you in control of scheduling, giving you the flexibility to load and unload at your own pace - not on a schedule predetermined for you"However, I received a phone call on the 7th from the facility stating that since I did not come on the 7th, I would not be able to come until the 20thWhen I tried to return the phone call there was no answer and the voicemail was fullI was never informed at the I placed the order, or in the contract, that I would only have access to the container for a specified periodI was also never given an

PODS overcharged my account by $The local representative was notified on the same day (11/14/16) the incorrect/unauthorized charges were made
PODS overcharged my account by $The local representative was notified on the same day (11/14/16) the incorrect/unauthorized charges were madeThe local representative indicated the situation was "complex" and that he was "unable to explain" the monthly rental process and why I was being overchargedThe local representative deferred to the accounts payable department to have my account addressed and that communication began on 11/17/I have reviewed all invoices and provided specific invoice numbers and dollar amounts to the accounts payable representativeThe representative has now requested a copy of my bank statements which I have not authorized due to the invasion of privacy it involves

My online invoice shows billing from January to present dateI have a running balance of zero as of 8/7/My payments are per monthOn September 3, pods auto payment took my monthly premium for and then took it again on September I called and said it was an adjustment charge with no other explanation and they did not have the capability to put in a disputeI called three times on September when I found out about the error and each agent couldn't help meThey saw a back bill for April but could not tell me why my online statement ment showed two payments allready made during that monthOne for a moving charge to move my container and the second for the monthly chargeThey showed a payment for every month after thatAs of Jan 1st to September first my online payments show paid every month and zero balanceI don't understand how they charged me again for April when I was charged and my and the statement shows two correct payments allready made in April

I will never use PODs again or refer to them to anyone!
My wife and I moved from Atlanta to South Alabama for a new job and we decided using PODs would be the most cost efficient way to move rather than using a moving company or moving truck So I called the customer service line to get a quote and we were originally quoted $2,as a final cost The guy I spoke to set up the delivery dates for June 6th and everything seemed to be going smoothly The date of delivery (June 6th) approached and nothing showed, so I called customer service to see where our PODs were and they said the containers never even left Georiga and there was no delivery date on file Prior to that we already paid roughly $to delivery and storage That same day (June 6th) I talked to customer service my bank called me and said PODS tried to make a transaction of $2, Huge red flag there as they originally said total cost would be $2,and we already paid $So talking to a girl on customer ser

I have been repeatedly overcharged Most recently, I was promised a $refund that I still do not have
This has been a nightmare We had a contract with PODs for our move from FL to NC When I called to schedule the redelivery of my POD to my new home in NC, I was told that it had actually never left Florida It was forgotten about I was promised that this would be fixed, and I would not be charged the redelivery fee as compensation What I didn't learn until later, was to fix this problem, my original account was closed A new account was opened From there, I was charged again for the actual moving of my POD from state to state And I was charged the redelivery fee That was all credited back to me Then, I returned the POD of June 29th Days later, I was billed for "rent" of the POD in July When I called to complain, (b/c I didn't have the POD in my possession anymore), I was promised yet another refund Which I never saw Then, I was billed for rent in August

The best experience everWithout a doubt the pricing, professionalism and storage facility were superbThe fact that pods offers a discount to veterans was a pleasant surprise

PODS did not delver on time and refused to leave my pod in my driveway causing me extreme stress The driver Henry and supervisor Charles s***
Refused to leave my pod in my driveway Made me reschedule a week after I moved Supervisor Charles in Clearwater Florida was rude, cussed and charged my account $for an order the driver Henry refused to leave in an open driveway Charles is unprofessional and should not in any way shape or form be a supervisor or have a job This has been the worst experience and an extreme waste of money PODS is the worst company I have ever dealt with IN addition to not delivering my order on time and making me wait at least days after moving in, my account was charged illegally I STILL DO NOT HAVE MY BELONGINGS!!! PODS HAS STOLEN MY MONEY AND MY BELONGINGS! THIS COMPANY CAN NOT TREAT CUSTOMERS IN THIS WAY AND STEAL MONEY FROM HARD WORKING PEOPLE IN THIS WAY

After scheduling my POD storage unit to be picked up on August, 2016; PODS called me twice to reschedule due to a "licensing" problem in Virginia
I called and scheduled my POD to be picked up on August, because I was leaving my current residence on AugustI received a call from PODS on August that my schedule date had to be changed to August because there was a "licensing" issue at the Winchester, VA storage area site and a driver was not available to pick up my POD as requested on the 5thTODAY, August, I got another call from PODS telling me that the pick up date needed to be changed AGAIN for the same "licensing" problem and now my pick up date would be AugustI have requested to speak with a GM and I was told there isn't oneI have requested to speak with a manager/supervisor, I was told by a representative (Jackie) that PODS has many managers/supervisors and she couldn't give me just one nameI asked for the phone number at the Winchester, VA storage u

When I loaded my PODs in October 2016, I expressed concern about the condition of the roof of one of the PODs as it was an older model with a plastic roof and these were eventually going to be transported to San Francisco When I accessed my PODs in January, there were holes in the roof in that POD and my fabric sofa that was professionally wrapped was wet I asked PODs what they wanted me to do with the wet sofa as I could not repack it without risk to the rest of my items They said they could not tell me but to take pictures if I decided to throw it away I did not want to throw it away as it was expensive and could be cleaned I decided to take it to my current home about 1/hours away from SD to let it dry and await instructions from PODs and informed them that this sofa belonged in ** eventuallyI had a move scheduled in February in ** so transported my PODs there PODs finally got back to me toward the end of Feb and said they would pay for the cleaning but not the

Horrible every step of the wayThe guy I talked to while ordering had no clue what he was talking aboutFirst he quoted me the price without tax and said that it included taxI spent about minutes on the phone with him while he took down notes for the driver, I later learned he failed to actually take any notesSo when they came to pick up my loaded pod from my gated apartment complex of course they couldn't get in so they just leftI called and talked to at least different people including a supervisor and they all were extremely rudeThey said there's no way they can come back to pick up the pod until days later and insisted I was lying about giving the driver notesFinally they said they would review the issue and about days later after listening to the recorded call they say yes you did give the driver notes and the associate you talked to failed to put them inDuhAll they could give me was $back from my order of over $I was moving from Florida to Wisconsin and this really messed up my plansNot to mention the apartment complex was furious with me for leaving a pod taking up parking spaces in their lot for nightsHorrible customer service and I highly recommend against using themThis was only of many troublesWay better moving companies out there

Pods reneged then didn't give immediate refundThe bank said allthry needed to do was expire the transaction and I would have immediatel refund;
Thus gas cost me alitnif moneyI now had to spend $just to get $of movers services ; all because they're tying up byte $tgryvyoik andxsre intentionally holdingThe bank said if they expired the transaction: I would if gotten immediatel refund, thus all started DUE TO PODS BREACHED THE AGREEMENTThey delivered my container bliocks away forcing me to pay a move ten times the amount of milinues and my contents be subjected to mass theftThey then told me they had to renege further by breaking their promiseof SAME DAY DELIVERY PICKUP , their driver mr gclaimed pods never could have same dsy anythingPods then reneged and intentionally delayed refunding the monies so I ciouldnt move or procure another Mover

PODS has lost my storage units and overcharged me for the move
Issue 1: loaded PODS were picked up and delivered to ***, Va for storage instead of ***, Va as needed for proper redelivery to clients new location in ***, Va
Issue 2: Blankets and locks were not inside PODS as ordered
Issue 3: POD # *** is missing
Issue 4: Customer is in excess of $in overage moving expenses due to errors by POD agents
Issue 5: PODS has charged for storage next month when the PODS are no longer stored at their facility

My items were severely damaged in transit and the insurance is bogusThey accepted zero responsibility
My items were severely damaged in shipment (and I am a 20-year collector; therefore, know how to pack AND have used the POD service in the past) and the insurance is bogusThey accepted zero responsibilityI am out over $in damages

Quoted one price over the phone and billed over $more for the service Company continues to charge for insurance not requested
*** ***,Customer ID # XXXXXXXXX
On March 2016, hrs, I talked to Roger of customer service, after waiting for an hour, and discussed moving my POD to Waco, TX, Roger advised me that it would have to go to Temple, TX arrive on March and we would have access on March Roger also quoted a price for the move of $ The price actually charged for this same move on invoice NoPEIUXXXXXXXXX was $+ tax, I would like to have a written, detailed explanation for this glaring discrepancy of $ Bottom line Roger's information was completely inaccurate because the POD did not arrive until March which costs me $in U-Haul charges, delayed my plans for over hours and I was way over charged over the quoted cost

PODS makes incorrect statements to their customers and also runs them around when they have a problem
We initially set up an order with PODS on 5/6/for a move that would start on 7/8/16, have them leave the POD through 7/9/16, and then store the POD for a month, delivering it back to us on 8/5/to then pick the container up at the end on 8/8/In June, I found a 10% off coupon I could use, and the PODS people told me I could apply it but they would have to cancel the first order and set up a new one (this was 6/28/16)They did that, but they also told me that I had to change the dates because the company in our location (NC) couldn't pick up on a weekend (7/9/was a Saturday)We moved the delivery to 7/6/and the pickup to 7/8/I asked if that would make them charge me a whole extra month storage for two days, and they said no that they had a grace period of a few daysSo first, I was given incorrect information, and the company never would have been able to pick up