Jones Auto Detailing Express Hand Wash

*** *** *** ** *** ** *** received PODS moving and storage services on Dec 01,At that time PODS dropped off a storage Pod container at my address *** *** ** *** ***; in my driveway and I used this storage container to store item on my propertyMy customer service account # is (***)***-*** and my pin # is *** I became delinquent March 1, on my PODS rental paymentsPODS picked up my container in June, July or August 2017; I made a settlement offer to PODS on September 27, of $and I signed a settlement contract with PodsI still have the signed contract PODS and I agreed to on Septemeber In the contract I had until October 7, to empty out my PODS containerAfter I paid the $settlement payment in full; I called PODS on October 5, 2017, at that time I asked when & where can retreive my things out of my Pod unitI was told by the collections officer that she was unable to set a time and date to make my PODS a

Pods reneged then didn't give immediate refundThe bank said allthry needed to do was expire the transaction and I would have immediatel refund;
Thus gas cost me alitnif moneyI now had to spend $just to get $of movers services ; all because they're tying up byte $tgryvyoik andxsre intentionally holdingThe bank said if they expired the transaction: I would if gotten immediatel refund, thus all started DUE TO PODS BREACHED THE AGREEMENTThey delivered my container bliocks away forcing me to pay a move ten times the amount of milinues and my contents be subjected to mass theftThey then told me they had to renege further by breaking their promiseof SAME DAY DELIVERY PICKUP , their driver mr gclaimed pods never could have same dsy anythingPods then reneged and intentionally delayed refunding the monies so I ciouldnt move or procure another Mover

I have been repeatedly overcharged Most recently, I was promised a $refund that I still do not have
This has been a nightmare We had a contract with PODs for our move from FL to NC When I called to schedule the redelivery of my POD to my new home in NC, I was told that it had actually never left Florida It was forgotten about I was promised that this would be fixed, and I would not be charged the redelivery fee as compensation What I didn't learn until later, was to fix this problem, my original account was closed A new account was opened From there, I was charged again for the actual moving of my POD from state to state And I was charged the redelivery fee That was all credited back to me Then, I returned the POD of June 29th Days later, I was billed for "rent" of the POD in July When I called to complain, (b/c I didn't have the POD in my possession anymore), I was promised yet another refund Which I never saw Then, I was billed for rent in August

Pods tried a Bait and switch tacticWhen I caught them they took over two weeks to determine they indeed screwed upI followed up multiple times without any resolveThey made me miss my delivery date twice so we had to wait for my things to arrive incurring additional costsFor the entire terrible experience all they were willing to offer was my same original contract priceThere was very little attempt to make right what they did wrong
Product_Or_Service: Moving

PODS is giving me the runaround to end all runaroundsI never had one of their unitsThey refuse to refund my money and continue to try to charge me
INCIDENT REPORT NOXXXXXXXPODS will not refund the money owing to meI had my bank refuse all further charges from themNow they are making collection calls to meSee my review of them on YELP (my user name is *** *** This is the worst experience I have ever had with ANY BUSINESS

When I loaded my PODs in October 2016, I expressed concern about the condition of the roof of one of the PODs as it was an older model with a plastic roof and these were eventually going to be transported to San Francisco When I accessed my PODs in January, there were holes in the roof in that POD and my fabric sofa that was professionally wrapped was wet I asked PODs what they wanted me to do with the wet sofa as I could not repack it without risk to the rest of my items They said they could not tell me but to take pictures if I decided to throw it away I did not want to throw it away as it was expensive and could be cleaned I decided to take it to my current home about 1/hours away from SD to let it dry and await instructions from PODs and informed them that this sofa belonged in ** eventuallyI had a move scheduled in February in ** so transported my PODs there PODs finally got back to me toward the end of Feb and said they would pay for the cleaning but not the

PODS has lost my storage units and overcharged me for the move
Issue 1: loaded PODS were picked up and delivered to ***, Va for storage instead of ***, Va as needed for proper redelivery to clients new location in ***, Va
Issue 2: Blankets and locks were not inside PODS as ordered
Issue 3: POD # *** is missing
Issue 4: Customer is in excess of $in overage moving expenses due to errors by POD agents
Issue 5: PODS has charged for storage next month when the PODS are no longer stored at their facility

PODS failed to provide product as contractedCustomer called PODS repeatedly to get information when item was not delivered and received no response
On April 26th, I entered into a contract (Customer NoXXXXXXXXX, Order NoXXXXXX) with PODS to move my belongings from Tucson, Arizona to Louisville, Kentucky in June, At that time I reserved two 16-foot pods, to be delivered to *** ** Historic *** *** around May 28thThe date was finalized as Friday, May 27th, and on that date one, not two, pod was deliveredThe following points document the series of issues I experienced in trying to get the PODS we had contracted for
I called PODS immediately after the conclusion of the delivery window on Friday to inquire about the status of the second podI was assured that the second unit was scheduled and would be delivered on Saturday, May
The second pod was not delivered on Saturday, May I called PODS twice again to re-inquireI was told that it would be del

The best experience everWithout a doubt the pricing, professionalism and storage facility were superbThe fact that pods offers a discount to veterans was a pleasant surprise

Horrible every step of the wayThe guy I talked to while ordering had no clue what he was talking aboutFirst he quoted me the price without tax and said that it included taxI spent about minutes on the phone with him while he took down notes for the driver, I later learned he failed to actually take any notesSo when they came to pick up my loaded pod from my gated apartment complex of course they couldn't get in so they just leftI called and talked to at least different people including a supervisor and they all were extremely rudeThey said there's no way they can come back to pick up the pod until days later and insisted I was lying about giving the driver notesFinally they said they would review the issue and about days later after listening to the recorded call they say yes you did give the driver notes and the associate you talked to failed to put them inDuhAll they could give me was $back from my order of over $I was moving from Florida to Wisconsin and this really messed up my plansNot to mention the apartment complex was furious with me for leaving a pod taking up parking spaces in their lot for nightsHorrible customer service and I highly recommend against using themThis was only of many troublesWay better moving companies out there

My items were severely damaged in transit and the insurance is bogusThey accepted zero responsibility
My items were severely damaged in shipment (and I am a 20-year collector; therefore, know how to pack AND have used the POD service in the past) and the insurance is bogusThey accepted zero responsibilityI am out over $in damages

After scheduling my POD storage unit to be picked up on August, 2016; PODS called me twice to reschedule due to a "licensing" problem in Virginia
I called and scheduled my POD to be picked up on August, because I was leaving my current residence on AugustI received a call from PODS on August that my schedule date had to be changed to August because there was a "licensing" issue at the Winchester, VA storage area site and a driver was not available to pick up my POD as requested on the 5thTODAY, August, I got another call from PODS telling me that the pick up date needed to be changed AGAIN for the same "licensing" problem and now my pick up date would be AugustI have requested to speak with a GM and I was told there isn't oneI have requested to speak with a manager/supervisor, I was told by a representative (Jackie) that PODS has many managers/supervisors and she couldn't give me just one nameI asked for the phone number at the Winchester, VA storage u

Pods driver had delivered my pod on Monday 5/and has broken the tree next to my apartment with their equipmentNo resolution still!
Case number #***
Pods driver had delivered my pod on Monday 5/and has broken the tree next to my apartment with their equipmentNo resolution still! I called Pods on 5/16, 5/17, 5/18, and 5/and every day I was told Pods landscaping specialist will come in and take care of the issue that day, nobody came to fix the broken tree that laid on my driveway for a week until finally my apartment complex took care of the property damage, that was done and admitted by PODS driver on the 5/*** estates (Apartment complex I moved into) contacted me and had informed me they took care of the tree and will be expecting a payment from me for $If not paid Apartments will charge me additional fees followed by eviction notice if not paid in full afterwardsI have contacted Pods almost day after day requesting resolution, response I got w

What's going on with this company???? Door jammed on POD (cheap doors and contents may have shifted in transit across country) Called PODS right away Was told someone from the storage facility would call back and get someone out to help Never received a call back I called again the next day - different customer service rep She said the facility was not picking up the phone She said she emailed them would keep calling hours later, no call to me and no update After I posted a poor review on Facebook, someone from FL office contacted me Since my POD was scheduled to be picked up empty the following day, she changed my pick up ticket to a service ticket and said someone would still call me with the service window after p.mWell it's yet another day, and no one has called me I'm on day without being able to unload I was told I was put at the TOP of the list for help and that regional managers have been notified Yet, no one has been here or called to set a time for service DO NOT USE PODS!!!

Quoted one price over the phone and billed over $more for the service Company continues to charge for insurance not requested
*** ***,Customer ID # XXXXXXXXX
On March 2016, hrs, I talked to Roger of customer service, after waiting for an hour, and discussed moving my POD to Waco, TX, Roger advised me that it would have to go to Temple, TX arrive on March and we would have access on March Roger also quoted a price for the move of $ The price actually charged for this same move on invoice NoPEIUXXXXXXXXX was $+ tax, I would like to have a written, detailed explanation for this glaring discrepancy of $ Bottom line Roger's information was completely inaccurate because the POD did not arrive until March which costs me $in U-Haul charges, delayed my plans for over hours and I was way over charged over the quoted cost

My online invoice shows billing from January to present dateI have a running balance of zero as of 8/7/My payments are per monthOn September 3, pods auto payment took my monthly premium for and then took it again on September I called and said it was an adjustment charge with no other explanation and they did not have the capability to put in a disputeI called three times on September when I found out about the error and each agent couldn't help meThey saw a back bill for April but could not tell me why my online statement ment showed two payments allready made during that monthOne for a moving charge to move my container and the second for the monthly chargeThey showed a payment for every month after thatAs of Jan 1st to September first my online payments show paid every month and zero balanceI don't understand how they charged me again for April when I was charged and my and the statement shows two correct payments allready made in April

PODS makes incorrect statements to their customers and also runs them around when they have a problem
We initially set up an order with PODS on 5/6/for a move that would start on 7/8/16, have them leave the POD through 7/9/16, and then store the POD for a month, delivering it back to us on 8/5/to then pick the container up at the end on 8/8/In June, I found a 10% off coupon I could use, and the PODS people told me I could apply it but they would have to cancel the first order and set up a new one (this was 6/28/16)They did that, but they also told me that I had to change the dates because the company in our location (NC) couldn't pick up on a weekend (7/9/was a Saturday)We moved the delivery to 7/6/and the pickup to 7/8/I asked if that would make them charge me a whole extra month storage for two days, and they said no that they had a grace period of a few daysSo first, I was given incorrect information, and the company never would have been able to pick up

We had a scheduled pick up of our pod to return to the storage facility for today, the closing date for our houseThe pod was not picked up
We had a Pod delivered on May 20, scheduled to be picked up on May We scheduled the Pod to be picked up on the day of our house closingWe have now closed (sold) our house and the Pod has not been picked upInstead, we received a phone call AFTER the scheduled time that the Pod would not be picked up until a later date due to something coming upThe only next available date was for June 13, almost weeks laterWe need to have it picked up today or the latest tomorrow since we no longer own the propertyIt is very poor service for us to be given no warning and no other alternatives

I will never use PODs again or refer to them to anyone!
My wife and I moved from Atlanta to South Alabama for a new job and we decided using PODs would be the most cost efficient way to move rather than using a moving company or moving truck So I called the customer service line to get a quote and we were originally quoted $2,as a final cost The guy I spoke to set up the delivery dates for June 6th and everything seemed to be going smoothly The date of delivery (June 6th) approached and nothing showed, so I called customer service to see where our PODs were and they said the containers never even left Georiga and there was no delivery date on file Prior to that we already paid roughly $to delivery and storage That same day (June 6th) I talked to customer service my bank called me and said PODS tried to make a transaction of $2, Huge red flag there as they originally said total cost would be $2,and we already paid $So talking to a girl on customer ser

faulty unethical practices collecting payments in collectionsevery person says something elseevery one has their own way of dealing with accounts
I am so sick of dealing with these peopleevery time I make an arrangement, ever since jason p*** was moved to another dept, my account has been in chaos
first someone named mary would NEVER CALL ME BACK WOULD NEVER ANSWER ANY OF MY QUESTIONS
THEN after I EMAILED HER AGAIN TO MAKE PAYMENT FIND OUT WHAT WAS GOING ON WITH MY ACCOUNT, SHE ILLEGALLY CHARGED MY FATHER'S ACCOUNT WITH NO AUTHORIZATION $900! RIGHT AFTER I HAD CONTACTED HER TO MAKE PAYMENTS!
THIS CAUSED STRESS AS WE THOUGHT MY FATHER'S CARD WAS STOLENHE HAD TO GO TO THE BANK FOR A DAY AND WE FOUND OUT WHAT HAPPENED
THEN, AFTER WE GOT A CHARGE BACK, I SPOKE TO PAIGE, WHO TOLD ME THAT SHE HAD NO IDEA ABOUT ANYTHINGSHE IS REALLY NOT INTERESTED IN ANYTHING EXCEPT KEEPING MY STUFF IN AUCTION STATUS
AND WHY IS IT IN AUCTION STATUS WHEN I HAVE RECORDS OF ME TRYIN