Jones Auto Detailing Express Hand Wash

I HAD A STORAGE POD SCHEDULED FOR PICK UP ON 6/22/THE DRIVER TOLD ME IT COULD NOT BE PICKED UP BECAUSE OF THE RAIN, THOU IT RAINED WHEN IT WAS DELIVEREDI WAS TOLD AFTER NUMEROUS PHONE CALLS AND BEING DISCONECTED THAT IT WOULD BE OPICKED UP ON 6/23/18, IT WASNTWHEN ICALLED ON 6/25/AT 9:00AM, I WAS TOLD THE STORAGE POD WAS ALREADY PICKED UP ON 6/22/I EXPLAINED TO THE CALL TAKER IT WAS ON MY LAWN STILLI WAS TOLD TO LOOK AGAIN TO MAKE SURE, NO PROBLEM, AND I TOLD THEM IT WAS STILL THERE, AFTER BEING PUT ONHOLD I WAS DISCONNECTED, AGAINTHIS COMPANY LIST NO PHONE NUMBER TO BE REACHED IN BENSWNVILLE AND I WAS TOLD IT WAS PRIVATE AND COULD NOT BE GIVEN OUT TO CUSTOMERSOK FINE, BUT WHEN WILL THE POD BE PICKED UP, WELL NOW IM TOLD ON 6/26/MAYBE
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

PODS illegally deducted money from my account
I've been with PODS since Up until this month (December) I have had no problems with the companyWhen checking my bank account, I noticed PODS had a pending transactionI had not yet called to make a payment so I called PODSI was informed I had been placed on auto pay This was done without my consentMy contract from had no such clauseI spoke with Shelby, the account manager, and she told me that my account had always been on auto pay and that my contract stated I agreed to auto payThis was a lie my contract does not even mention auto pay within itAfter three days of trying to get PODS to correct their mistake, I spoke with Zandra (Shelby's Lead) and she told me that they would refund my money but I would have to collect my items from their facility I was appalled because this was a mistake PODS made and this woman's only solution was to have me remove my items from their facility I had no choice but to let th

Water leak in delivered POD caused mold and water damage to forty imprint templates and packaging (see Pack and Load complaint XXXXXXX) resulting in loss of sales and businessSee PODS complaint XXXXXXXPODS stated they would send us a claim form, which we have not received as of / /
Order_Number: XXXXXXX

I was given a price for delivery and they will not honor itAfter I confirmed with agent NUMEROUS times of correct amount
Husband and I live in ***, AzBeginning of April I called to have a POD delivered to a Maryland addressMy mother/law died and husband was cleaning out her housePOD was to be stored in MD site and delivered to AZ when ready (I told them probably months)Gave me a delivery price of $I questioned him, NUMEROUS times about cross country deliveryNope, he said it was $Well, guess what? Now that we're ready, it's over $3k
Went through PODS Resolution DeptActually put in a complaint to them 7/(Jenna B***), she said 7-days to review the phone call from AprilWell I had to call them and ask what was going on 7/Spoke to (Jolly) and was told Hope B*** was my SpecialistLeft a vm on 7/On 8/Francesca left vm for me - none with a call back number (I have messages saved)Left a vm for her stating I live on the *** coast and

POD unit was sent to wrong locationCustomer service has been abusive and does not honor contract
I started a pod rental in March with a discount to the pick up and delivery and monthly rentThe originating location was in the County of *** CalifThe POD was loaded and held at your PODS facility until my transfer to ***, CA was completeI ordered the transfer of the PODS unit on April 28, to the PODS facility in *** CA (Mission gorge)I was charged nearly $and was told that because the location was just over the mile limit, I would have to cancel my existing rental agreement (price and discount) and agree to a new contractI paid the fee and was informed it could take up to days and I would be notified of the arrival and also on my account page of the PODS website I was not in a particular hurry and after nearly weeks and no updates of the arrival and the account page stated TBD as to the arrival date, I called the customer service numbe

They are not following through on delivering our items, not willing to listen to our complaints, and charging us for dates that we did not agree to
We had our POD delivered on April 25, We loaded all of our belongings in and it was picked up April 30, From this date on, we have had nothing but problems We called approximately a week later and told them that we would like our POD delivered in days (you have to give them days notice) We settled on May 17, for our delivery date POD took the money out of our account, but then they randomly put the money back into our account
We called them on I believe Thursday May 12th and asked them why the money was put back into our account They told me that we had called and canceled our delivery, which we absolutely did not do They told us our new delivery date had to be Saturday the 21st which I told them was completely unacceptable They did not show any sympathy, as they told me it was my fault for canceling

PODS storage for one month in June 2017, was charged over #for less than days of storageContacted PODS for refund, did not receive refund
Contacted PODS for one month of storage, Provided bank information to setup initial payment May 30,$was deductedPODS deducted funds from my account until I placed a block on my account$was deducted June 14, when I requested delivery of the PODJune 29th $was deducted for one month of storageI purchased a prepaid card to pay $in order to have the POD delivered to my new addressI contacted PODS for an explanation and was told once I provided my bank information, PODS could deduct funds at any time without contacting meT requested refund of my funds and was told a refund was provided on July 7th, that I have not receivedContinuously requesting the refund from PODS with no resultsSubmitted bank statement via email for proof refund was not recieved, no one will discuss details of refund

Incorrect billing and over charging on accountTwo days before move after we were told everything was paid and ready I get past due notice
We paid for POD storage in advance through 6/23/ Upon making a home purchase we contacted PODS and scheduled delivery, pick up of containers June 2, PODS had double billed us on storage previously paid, during that phone call it was noted we were over charged possibly due to system changes, at that time it was made clear we wanted our delivery, pick up and final rental through6/6/(delivery date)-7/(pick up) final payments and credits confirmed and we were ready and paid for delivery and pick up for account ***Before the conversation ended 6/2/with Renee T., account representative, our account has a zero balance and we were all ready to goAt that time I also had taken our credit card off file
PODS records all incoming and out going calls, this call should have been recorded as well
Today 6/28/two day

Poor communication, not getting calls back, poor note taking, bad communication between call center and market leadership
Demanded refund, poor communication

We hired PODs to move our things from Maryland to CAwe booked the PODS container to be dropped off and picked up the same daywe spoke to three different people who all gave us three different answers to our questionsfirst we were given a time window of hours, then given a window of minutesbooked our moving help according to their time estimate
Container did not get to our location until minutes after the hours window due to the fact that the POD to be delivered to us had a broken latch from previous pick up (this is what the driver told us)However, the person we spoke to the day before informed us that our POD was at the warehouse ready to be delivered to us
I called AGAIN and the customer service rep refused to take any responsibility and REFUSED to transfer me to a supervisorAgain, giving me different information
Customer service is horrible, inconsistent, and their reps are trained not to take any responsibility for information given
Our POD was loaded and finally picked uphowever, we were not instructed to sign anythingupon calling the company once again, they informed us that there is NO record of our POD container even being picked upno apology or responsibilityworse customer care
We have moved multiple times and used uPACK which is an excellent companyThis was the worst experience with subpar customer serviceWith no record of our POD being picked up, the warehouse apparently not answering, I have yet to know if our belongings are safe and I absolutely do not trust any information given to us
do NOT use this company

Integrity issues with the sales process
The salesman I spoke with regarding my move assured me the company guaranteed delivery date of my thingsI explained to the gentleman that my decision to use this company was solely based on that fact of guaranteed delivery dateThe gentleman told me exactly what I wanted to hear and stated that the delivery date was guaranteedWhich is quite different from the contract I was given to sign that clearly states there is no guarantee

Their ineptitude / lack of internal processes caused undue delays, stress and costs to my family
pods pick up and delivery teams were great - however - their customer service team and logistics teams need serious improvement the two teams couldn't work together to route a simple form (gypsy moth form) between each other after providing it times with a confirmation from them each time cost us hundreds in extra expenses with a delay in the delivery of days best of all - they totally ignore you when you ask for any type of consideration due to their internal errors I will never use them again and anyone going into *** should beware!!!!

Charged for services that were never rendered
I AM A LOW INCOME SENIOR CITIZENI ASKED FOR AN ESTIMATE FOR A MOVE NEXT SPRING FROM THE PODS COMPANYI NEVER SIGNED ANY AGREEMENT OR CONTRACT OF ANY KINDI NEVER CONFIRMED ANY DELIVERY OF ANY PODSI NEVER AUTHORIZED A DELIVERY OF ANY PODSTHEY DELIVERED A POD ANYWAY A WEEK AGO WHICH I HAD THEM REMOVE WITHIN THREE HOURSTHEY CHARGED MY ACCOUNT THREE DIFFERENT TIMES FOR A TOTAL OF MORE THAN $BEGINNING IN NOVEMBER FOR A MOVE THAT WAS NOT TO EVEN HAPPEN UNTIL APRIL THEY NEVER PROVIDED ANY SERVICES AT ALL

Did not authorize a charge on my card, and also was told prior that my account was all paid in full but then a few days later they charged me again
When I called into pods to make my last payment on my account I was told numerous times that yes this would be my last paymentOk so I made the payment and never gave permission to leave that new card info on file to keep it the same card that was already on file from previous when I set the account up in the beginningI would have no reason to need to change the card info as this was going to be my absolute last paymentWell then a few days later I had an additional payment on my card did a different amount of money that I did not authorized for pods to do plus why did they save that card info on my account when I never gave permission for that to happenI of course called in and set up a complaint and told them since all calls are recorded to please pull that call up and issue me my refund ok a few days later I get an email from an a

They did not keep up with their end of the contract after taking my money
We scheduled our delivery to our new home in Wesley Chapel for January 2, I called and asked if they could deliver the second POD on January 3, instead of both PODS on January 2, Customer Service Rep looked at their scheduled and stated that would be fine PODS called me on December 30, and stated their would be a delay on my delivery and both PODS would be delivered on January 3, 2018, because their drivers don't drive on the Holiday Well, the last time I looked January 2, is not a holiday I stated my subdivision does not allow us to park on the streets so I can't have both PODS delivered on January 3, Plus, I have a scheduled delivery for the 2nd of January They kept giving me the same answer "Our drivers don't drive on the holiday." I called twice about this matter The first Rep closed out my complaint and the second rep reopened my complaint I asked well, why do

This company has done everything but tell the truth, been polite, and communicativeInstead they ignore, lie, and take money without consent
In August of 2018, I decided to move with my family (new born daughter and retired staff Sargent) to Arizona to be closer to relativesContacts pods to get a quote and the first lady I spoke with was sweet and helpfulWed set up the drop off and pick up of the pods as well as a shipping date of Sept1stWithout my knowledge they canceled the shippingI figured due to the hurricane that ran through days laterI called again to verify all was wellThey representative told me yes that it was paid in full and ready to ship wheneverWe hadn't found a house yet but I told her it was ok to shipLater in September I Called again regarding why I didn't receive notification of delivery of my podsShe said it still hasn't shipped but all was well I was paid in fullI told her it was ok I understand mishaps happen and that I would call in ear

Contracted for Insurance for moving and climate controlledstorage Furniture padding melted onto DR table finishInsCosays this is not covered
Contracted with PODS for a move From XXXXX Massachusetts to XXXXX SC Was told that our POD would be Stored in a Climate Controlled facility near our home in SCso that we could access it any time All seemed to be fine until we removed the moving pad from our DR table and found that the pad had stuck to the surface of our table Obviously the storage was not climate controlled We had stored to POD for months and decided that it was too expensive so had the POD Delivered to our present address
I called and asked for whatever paperwork was needed in order to begin the process so that I could have the table repaired before moving to our new home which is currently under construction Just received the form today via e-mail, which is fineHowever, the insurance company informed me that the claim will not be able to be paid bec

POD THAT WAS SENT WAS TWO TIMES TO SMALL I HAD TO END
UP RENTING A STORAGE UNIT AND PAYING SOMEONE TO LOAD AND UNLOAD ALL THAT WOULD NOT FIT INTO POD
Oct we received our pod on time and even got the call saying it was on its waythat was all greatThe problem was from the beginning the salesperson sent a unit that was x too small
I had to rent a storage unit for $to store all that would not fit into the pod.I also had to pay three people to take all the excess to the storage unit to off load it
You have a good product but your sales people need better training to determine sizes that will work
for homeowners needs

Charged for rental on pod I do not have
I ordered a pod to move my daughter from Pittsburgh Pa to Orlando flPod was delivered to her on 10-and picked up on 11-In transit on 11-Was delivered to her in orlando on 11-and picked back up empty on 11-Pods has been charging me a monthly rental for this pod stating it was never delivered to her at her apartmentThis pod as I stated was picked up on 11-emptyI have talked to different people with pods and they keep telling me that they have no record of the delivery to my daughter or the pickup and they have to find the pod and what happenedYet they have had no issue charging my credit card twice now for a pod that I am not using,plus I have incurred finance charges as wellIts funny how they are so quick to take my money but want to drag their feet on returning itWith the age of computers why is this not easy enough to track down and find out what has happened hereIt is not my fault that someone in their

I had an agreement with PODS and they were supposed to pick up my Pod on 9/11/but failed to do so, and then charged me an additional month
PODs was supposed to pick up my empty pod on 9/11/ I even received the confirmation email with the window for pick up on 9/11/ They failed to pick up on that date I called for a week unable to get in touch with anything while the pod sat at my location empty I finally got in touch with PODS and acted like it was scheduled for the next week (when I offered to send them an email showing their pickup window for the 11th they said "not that's ok") They then charged me over $for an extra month of storage for their mistake! I had to call (3) three times that day and before they finally told me they would refund my money for their mistake (I should never had been charged) The refund finally hit days later but was $short I called AGAIN today and after minutes on the phone I was told that I would NOT be refunded t