Jones Auto Detailing Express Hand Wash

PODS illegally deducted money from my account
I've been with PODS since Up until this month (December) I have had no problems with the companyWhen checking my bank account, I noticed PODS had a pending transactionI had not yet called to make a payment so I called PODSI was informed I had been placed on auto pay This was done without my consentMy contract from had no such clauseI spoke with Shelby, the account manager, and she told me that my account had always been on auto pay and that my contract stated I agreed to auto payThis was a lie my contract does not even mention auto pay within itAfter three days of trying to get PODS to correct their mistake, I spoke with Zandra (Shelby's Lead) and she told me that they would refund my money but I would have to collect my items from their facility I was appalled because this was a mistake PODS made and this woman's only solution was to have me remove my items from their facility I had no choice but to let th

Was given an estimated service window that changed without being notified
I had a POD that was scheduled to be delivered in between 9:45am and 12:45amThis was confirmed the night before by phone and emailThe day of delivery, the POD did not show up on timeI contacted customer service, as I had made arrangements for movers to help load the POD at the end of the service windowCustomer service told me that the service window was estimated and there wasn't much they could do, except call the local officeI called the local office as well and was notified that the service window they received from PODS was from 12:45pm-3:45pm, hence my POD had not been delivered yetThe local Office was extremely helpful and apologeticI called back PODS customer service and explained the mixup with the delivery windowThe customer service rep apologized again, but said there wasn't much they could do, despite the obvious mistake in the service windowI was then transferred to a supervisor, wh

Integrity issues with the sales process
The salesman I spoke with regarding my move assured me the company guaranteed delivery date of my thingsI explained to the gentleman that my decision to use this company was solely based on that fact of guaranteed delivery dateThe gentleman told me exactly what I wanted to hear and stated that the delivery date was guaranteedWhich is quite different from the contract I was given to sign that clearly states there is no guarantee

POD unit was sent to wrong locationCustomer service has been abusive and does not honor contract
I started a pod rental in March with a discount to the pick up and delivery and monthly rentThe originating location was in the County of *** CalifThe POD was loaded and held at your PODS facility until my transfer to ***, CA was completeI ordered the transfer of the PODS unit on April 28, to the PODS facility in *** CA (Mission gorge)I was charged nearly $and was told that because the location was just over the mile limit, I would have to cancel my existing rental agreement (price and discount) and agree to a new contractI paid the fee and was informed it could take up to days and I would be notified of the arrival and also on my account page of the PODS website I was not in a particular hurry and after nearly weeks and no updates of the arrival and the account page stated TBD as to the arrival date, I called the customer service numbe

They did not keep up with their end of the contract after taking my money
We scheduled our delivery to our new home in Wesley Chapel for January 2, I called and asked if they could deliver the second POD on January 3, instead of both PODS on January 2, Customer Service Rep looked at their scheduled and stated that would be fine PODS called me on December 30, and stated their would be a delay on my delivery and both PODS would be delivered on January 3, 2018, because their drivers don't drive on the Holiday Well, the last time I looked January 2, is not a holiday I stated my subdivision does not allow us to park on the streets so I can't have both PODS delivered on January 3, Plus, I have a scheduled delivery for the 2nd of January They kept giving me the same answer "Our drivers don't drive on the holiday." I called twice about this matter The first Rep closed out my complaint and the second rep reopened my complaint I asked well, why do

PODS storage for one month in June 2017, was charged over #for less than days of storageContacted PODS for refund, did not receive refund
Contacted PODS for one month of storage, Provided bank information to setup initial payment May 30,$was deductedPODS deducted funds from my account until I placed a block on my account$was deducted June 14, when I requested delivery of the PODJune 29th $was deducted for one month of storageI purchased a prepaid card to pay $in order to have the POD delivered to my new addressI contacted PODS for an explanation and was told once I provided my bank information, PODS could deduct funds at any time without contacting meT requested refund of my funds and was told a refund was provided on July 7th, that I have not receivedContinuously requesting the refund from PODS with no resultsSubmitted bank statement via email for proof refund was not recieved, no one will discuss details of refund

I continue to get misleading information about a quote that I received over a month agoNow I am being quoted a higher rate
I called in mid July for a quote and was given one, and told that I had six days to lock into rateI called back and quote was not saved, then was given another quote, to which I agreedI was moving out of my place in *** ***, placing furniture in storage until I got to FloridaI told they rep that I didn't have an address in Florida at the time to have furniture ship to, but would call with address once I arrivedI was told that this was not a problemWe set a date for first pick up, which was July I called back once I secured an address in Bradenton, FL to provide the delivery addressI was told that my quote was no longer active, then quoted a higher rateI spoke with supervisor James Mwho told me that he would get the rate back down to original rate, to which I agreed to pay $to have shipment completedI was promised a callback on

I have unsubscribed numerous times from the PODS marketing emails and continue to receive emails from PODSAfter reaching out to both Customer Service and the Marketing Director to remove my email address from their mailing list, I have continued to receive between 2-emails each day from PODS

DO NOT UNDERSTAND TOTAL BILL OF $I ESPECIALLY DID NOT AUTHORIZE USE OF TWO SEPARATE CREDIT CARDS FOR THE AMOUNT OF $
MY UNDERSTANDING OF POD AGREEMENT WAS INITIAL PAYMENT OF $WHICH WAS ONE MONTH RENTAL AND DELIVERY FEES THEY CHARGED MY AMEX CARD ANOTHER $ I DID NOT AUTHORIZE THIS AND DID NOT SEE FOR ANOTHER SIX WEEKS DUE TO COSTCO AMEX/VISA CHANGE OVER DURING THIS TIME I CALLED TO HAVE POD PICKED UP AND WAS TOLD I ONLY OWED $FOR LAST BILL I DISPUTED THE AMEX CHARGE PODS WAS VERY SNEAKY AND WENT AHEAD AND CHARGED THE $TO MY OTHER CREDIT CARD THEY SHOULD NEVER BE ALLOWED TO JUST MAKE CHARGES SUCH AS THESETHAT IS FLAT OUT FRAUDULENT

This company has done everything but tell the truth, been polite, and communicativeInstead they ignore, lie, and take money without consent
In August of 2018, I decided to move with my family (new born daughter and retired staff Sargent) to Arizona to be closer to relativesContacts pods to get a quote and the first lady I spoke with was sweet and helpfulWed set up the drop off and pick up of the pods as well as a shipping date of Sept1stWithout my knowledge they canceled the shippingI figured due to the hurricane that ran through days laterI called again to verify all was wellThey representative told me yes that it was paid in full and ready to ship wheneverWe hadn't found a house yet but I told her it was ok to shipLater in September I Called again regarding why I didn't receive notification of delivery of my podsShe said it still hasn't shipped but all was well I was paid in fullI told her it was ok I understand mishaps happen and that I would call in ear

I was given a price for delivery and they will not honor itAfter I confirmed with agent NUMEROUS times of correct amount
Husband and I live in ***, AzBeginning of April I called to have a POD delivered to a Maryland addressMy mother/law died and husband was cleaning out her housePOD was to be stored in MD site and delivered to AZ when ready (I told them probably months)Gave me a delivery price of $I questioned him, NUMEROUS times about cross country deliveryNope, he said it was $Well, guess what? Now that we're ready, it's over $3k
Went through PODS Resolution DeptActually put in a complaint to them 7/(Jenna B***), she said 7-days to review the phone call from AprilWell I had to call them and ask what was going on 7/Spoke to (Jolly) and was told Hope B*** was my SpecialistLeft a vm on 7/On 8/Francesca left vm for me - none with a call back number (I have messages saved)Left a vm for her stating I live on the *** coast and

We hired PODs to move our things from Maryland to CAwe booked the PODS container to be dropped off and picked up the same daywe spoke to three different people who all gave us three different answers to our questionsfirst we were given a time window of hours, then given a window of minutesbooked our moving help according to their time estimate
Container did not get to our location until minutes after the hours window due to the fact that the POD to be delivered to us had a broken latch from previous pick up (this is what the driver told us)However, the person we spoke to the day before informed us that our POD was at the warehouse ready to be delivered to us
I called AGAIN and the customer service rep refused to take any responsibility and REFUSED to transfer me to a supervisorAgain, giving me different information
Customer service is horrible, inconsistent, and their reps are trained not to take any responsibility for information given
Our POD was loaded and finally picked uphowever, we were not instructed to sign anythingupon calling the company once again, they informed us that there is NO record of our POD container even being picked upno apology or responsibilityworse customer care
We have moved multiple times and used uPACK which is an excellent companyThis was the worst experience with subpar customer serviceWith no record of our POD being picked up, the warehouse apparently not answering, I have yet to know if our belongings are safe and I absolutely do not trust any information given to us
do NOT use this company

Poor communication, not getting calls back, poor note taking, bad communication between call center and market leadership
Demanded refund, poor communication

Overcharged my account $and after promising refunds have not and will not respond to my contact requests via phone and email
While switching information systems, PODS overcharged my account $After numerous calls, the matter was straightened out via phone with Terry H.((XXX) XXX-XXXX and a refund was promisedNo refund was issued and Terry along with other members of the team have not responded to my requests for assistance Wait times with the accounting office are over an hour long
This is on top of numerous other issues, such as not picking the POD of on the requested due date and spending over hours on the phone to get the correct POD delivered, only to almost have two PODS dropped off the day ofVery nice people, but systems make the entire company incompetent and on the edge of participating in fraudAfter reading other reviews I am happy that I was reunited with my things

Water leak in delivered POD caused mold and water damage to forty imprint templates and packaging (see Pack and Load complaint XXXXXXX) resulting in loss of sales and businessSee PODS complaint XXXXXXXPODS stated they would send us a claim form, which we have not received as of / /
Order_Number: XXXXXXX

The company has terrible service, folland the driver destroyed my POD and called the storage company manager a racist
On 10/I called PODS to inquire on a shipment from MN to FL, I was told they would put a hold on my quote but needed a card on file but they would not charge itA few days later, they ran my card for over $un-announcedWhen I call to dispute, the service rep called me a liar and said I was informedWhy would I put a card without sufficient funds on file if it was going to be charged? Never heard back after weeks after them opening a "case"Around 11/POD was delivered to Public Storage however no notice or window was given for the delivery, driver was upset that I was not there to let him in to the gate at the storage facilityHe began shouting at the manager, cussing and called her a racistHe also was very short and rude on the phone with me when I called to let him know I was on my way to let him inHe was very impatient, cussing and angered he

PODS quoted me one price, charged me doubleDid not deliver full containers as requested, did not pick up empty containers when scheduled, dropped my containers in the wrong location, damaged multiple items and broke some propertyWhen I addressed this with Customer Service, the first agents recognized the error and admitted I was due a refundAgent #then opened an investigation and gave me an incident number and advised it would be resolved in days ( days ago)Agent #then advised me that it would now be days to resolveIn the midst of that, agent #contacted me and advised that a partial transport refund would be issued within hours (days ago)So far, all PODs has done is give me the run around, overcharge me, and not respond to any of my concerns
Product_Or_Service: PODs storge and delivery

POD THAT WAS SENT WAS TWO TIMES TO SMALL I HAD TO END
UP RENTING A STORAGE UNIT AND PAYING SOMEONE TO LOAD AND UNLOAD ALL THAT WOULD NOT FIT INTO POD
Oct we received our pod on time and even got the call saying it was on its waythat was all greatThe problem was from the beginning the salesperson sent a unit that was x too small
I had to rent a storage unit for $to store all that would not fit into the pod.I also had to pay three people to take all the excess to the storage unit to off load it
You have a good product but your sales people need better training to determine sizes that will work
for homeowners needs

This company is continuing to debit my credit card for unfulfilled contractual obligations
They have failed to deliver personal items we contracted them to move and yet they keep billing usThey have postponed delivery of Pod due to issues they are experiencing with a vendor they contracted four times They continue to Bill monthly storage fees even though the overages are due to their inability to delivery my personal property they were contracted to move Each time I call I get a different person who tells me a different rebursement policy with no resolutionMost recent conversation I was told I would continue to be billed until they resolved their carrier issues and then they would discuss any reimbursements and expenses incurred due to their carrier issuesRequesting refunds and delivery of my property

Contracted for Insurance for moving and climate controlledstorage Furniture padding melted onto DR table finishInsCosays this is not covered
Contracted with PODS for a move From XXXXX Massachusetts to XXXXX SC Was told that our POD would be Stored in a Climate Controlled facility near our home in SCso that we could access it any time All seemed to be fine until we removed the moving pad from our DR table and found that the pad had stuck to the surface of our table Obviously the storage was not climate controlled We had stored to POD for months and decided that it was too expensive so had the POD Delivered to our present address
I called and asked for whatever paperwork was needed in order to begin the process so that I could have the table repaired before moving to our new home which is currently under construction Just received the form today via e-mail, which is fineHowever, the insurance company informed me that the claim will not be able to be paid bec