Jones Auto Detailing Express Hand Wash

PODS has been leaving me threatening voicemail and emails saying they are going to turn my account over to collections
PODS is threatening to turn my account over to collections I currently have a dispute going on with the charges with my bank they are threatening to turn over to collections
Account # XXXXXXXXX
Order # XXXXXX
Payment amount: $ and $
original Purchase date: 12/26/
Payment method: PNC bank debit card

I had my pod filled and collected in September and called November 2nd to request redelivery scheduled for nov They never delivered
They still have not deliveredThey continue to charge meThey dismiss my callsThey accept no ownership of never delivering on scheduled timelineThey have offered no financial remedyThey "lost" original scheduled return and only allowed for me to rebook from scratch leaving December as my fallback

Was charged for mileage for delivery of pod storage unit before unit was even delivered Was never informed of mileage charge ever
When initially signed up for pods service was never informed that I would be charged for mileage upon delivery I made it very clear to the salesrep Chris M*** that I was moving from Maryland to Pennsylvania He never mentioned any mileage charge either on the phone or in any emails he sent me He told me it was a 75$ initial charge for delivery to my existing residence and another 75$ flat charge for delivery to my future address which I told him was in Pennsylvania, he said that wasn't a problem it would still be a flat 75$ feeThis morning I woke up to see a 438$ charge on my bank account for "mileage" in addition to the 179$ charge for the storage feeUpon calling "customer service " if you can call it that I got put on hold different times and disconnected different times When finally getting thru again for the 4th time, I was inform

Couldn't use box online
Told pods I am disabled/wheelchair and needed packing services (and they offer companies that contract with pods) as well as loadingQuoted price +$100/hr after hours poking and loadingPaid in advance Movers called me afternoon before pcking/loading to confirm loadI said we requested packing AND loading servicesThey said we only have been told loadingSaid order should've read FULL service not loadingThe sales rep at PODS was named DrewHe misled us the price of what we asked forMy son did conference call so we both conversed with Drew
Scheduling for POD drop offWe told him no early drop off of POD due to tight spacingNight before drop I received call that POD was scheduled between 8-amI called and said POD could not be dropped off thenPOD custServSaid if he can't drop it then you'll have to reschedule drop on another dayThere was no other day available to drop pod to honor my lease and scheduled loaders of podWas advise

Poor customer service, elongated hold times, billing issues and a breon our POD
We utilized Pods for a move from Louisville, KY to Fort Worth, TX The PODS were pickon January 2nd or 4th and delivered to Texas on January 27th They changed their billing system and increased the charges from the agreed upon $4,to $9, We immediately called and waited on hold for 45+ minutes They said there was a problem with the billing system and someone would call us After a week, we called again We were on hold for over an hour this time and once again, someone was going to call us back This cycle repeated itself several more times We finally got someone to adjust our bill to $4600+ ($300+ more than the original estimate) We agreed to the increase in order to get our pods and furniture They changed our confirmed delivery date and then tried to charge us for an additional months worth of storage We argued with the caller and they recanted on this item When th

The above amount is in dispute I scheduled for the PODS unit to be delivered to my new address on August 24th A few days before our move, I checked and our reservation had been dropped by their software I informed them that if the PODS was not moved to my new address on the 24th or 25th, I would not pay them another dime They did not deliver the PODS on time I had to rent a truck from Budget for $including gas I had a backup move for the 28th but we moved in the meantime I called PODS to switch it to a pickup and not a move They refused to pick it up on the 29th because it was a change They would only agree to move it on the 31st of August so they could charge me another months rent They charged my credit card for $for the pickup and $for the second months rent after I told them I was not authorizing them to charge my credit card I did a charge back on both charges They did not deliver on the scheduled date because their software dropped my date a

Customer Service horrible, but illegal use of Credit Card without authorization is main reason I want justice!
We used this service to move our belongings out of our garage which took a foot pod and everything went fairly fairly smooth with the exception of the difficulty of a Pod moving dateSo we then had the POD moved back to our old residence to load the items out of our home, this is when things really went downhill fastThe Pod sat for two weeks empty at my new home because PODS didn't have an available date to move it, then on the day it was scheduled to be moved back to my old home to load again, the driver left me a voicemail stating he was picking the pod up from my new homeAFTER pm that day I had no POD at my old house ( it had been scheduled from 12-4) so I called the driver back, he had taken my POD (that I had already been charged for) back to the POD storage place!! He did say he would go get it and after minutes of explaining exactly where to put it, it was

We recently moved to wichita ks from Chattanooga tnWe chose to have PODS move our belongingsAt the time of ordering for delivery to load our things, we did not have a residence in wichitaThey told us they could store or container until we had an address and the closest storage facility was fort worth txOnce we had an address then we could call at any time to change the destinationThe container was picked up from our residence in tn on Sept 21stWe were told it would take a week to get to txI called on monday Sept 25th to let them know we had a residence in wichitaI was then told that the container was too far away and there was a facility in wichitaIt would be another $to get our container sent to wichita which was there mistakeThere was supposed to be an incident report filed and a phone review doneCarl told us to call back on thursday because the container will have arrived to tx at that timeWe called on thursday sept 28thNo incident report was filed, n

They have been screwing up my billing since January of this year along with MANY, MANY others and it still is not fixed after MANY, MANY, MANY calls!
I have been renting from PODS since and always paid on time via automatic bank draftsIn January of they changed over to a new billing system and have been screwing tons of US ever sinceThey double billed me and it took three months to supposedly get it fixedI have had MANY, MANY phone conversations with them where I had to argue with them to get the money back into my accountI was recently told that it was fixedNow my statement is showing that I owe for Feb and March of and no money has been drawn from my bank automatically while February was paid around the of PODS has also INVENTED new due dates for units when they are supposed to be DUE on the DAY that the POD was rentedMine are due for the 12th and 14th of the month but they have chosen to invent new due dates that combine my two unitsThey also k

I called in May to have a POD delivered to my home as we were moving out of stateI had asked many questions, one of which was if they delivered to*** around the *** area as well as *** area as we were uncertain as to where we were going to be moving at that time POD came, it was not delivered to the spot I wanted, I called MULTIPLE times, nobody bothered to return my calls thus the POD stayed in the wrong location I then called September 4th to have the POD picked up as we would no longer need it When I asked about being credited back for the time we did not use it I was told that we had to pay the entire month I specifically asked when I ordered the POD if there was a refund when we unload the POD for the number of days not in use, I was told YES and assured that there would be no problem regardless of when the POD was picked up I have had nothing but problems with this company since day one I have just spoken to a representative who told me

Full service move with inaccurate quoting, billing, invoicing and customer service resolution
Service started in July and is ongoingTotal price of move is over US $12,Account # ***
It will be impossible to recommend POD's to any family, friends or business associates due to the inaccurate quoting, billing and customer service that they provide The PODS themselves never fit the actual room sizes that they say so you should always expect you to have to ato your existing order We are currently dealing with an issue for our international move regarding inaccurate billing and compounding the issue is nonresponsive and inadequate customer service to address the issuesThe aquote that I discussed with the representative in great detail was materially different then how their billing system ultimately invoiced us for The billing has been inaccurate and multiple errors have resulted in POD's billing us for additional costs which were then auto paid on our credi

I HAD A STORAGE POD SCHEDULED FOR PICK UP ON 6/22/THE DRIVER TOLD ME IT COULD NOT BE PICKED UP BECAUSE OF THE RAIN, THOU IT RAINED WHEN IT WAS DELIVEREDI WAS TOLD AFTER NUMEROUS PHONE CALLS AND BEING DISCONECTED THAT IT WOULD BE OPICKED UP ON 6/23/18, IT WASNTWHEN ICALLED ON 6/25/AT 9:00AM, I WAS TOLD THE STORAGE POD WAS ALREADY PICKED UP ON 6/22/I EXPLAINED TO THE CALL TAKER IT WAS ON MY LAWN STILLI WAS TOLD TO LOOK AGAIN TO MAKE SURE, NO PROBLEM, AND I TOLD THEM IT WAS STILL THERE, AFTER BEING PUT ONHOLD I WAS DISCONNECTED, AGAINTHIS COMPANY LIST NO PHONE NUMBER TO BE REACHED IN BENSWNVILLE AND I WAS TOLD IT WAS PRIVATE AND COULD NOT BE GIVEN OUT TO CUSTOMERSOK FINE, BUT WHEN WILL THE POD BE PICKED UP, WELL NOW IM TOLD ON 6/26/MAYBE
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

Contracted for months, used for one month and they refused a pro rated refund PLUS charged me to have the container picked up!
Rigid policy
Contracted a container on October for months.I used it until I called to have it picked up on the 28th of NovemberWas told no pro rated refund because I did not call them before my billing date...How would I know my billing date? not only do I not get a refundI have to pay them another plus dollars to have it picked up! Which I thought was included in the original costDeceptive practice.s

They are not following through on delivering our items, not willing to listen to our complaints, and charging us for dates that we did not agree to
We had our POD delivered on April 25, We loaded all of our belongings in and it was picked up April 30, From this date on, we have had nothing but problems We called approximately a week later and told them that we would like our POD delivered in days (you have to give them days notice) We settled on May 17, for our delivery date POD took the money out of our account, but then they randomly put the money back into our account
We called them on I believe Thursday May 12th and asked them why the money was put back into our account They told me that we had called and canceled our delivery, which we absolutely did not do They told us our new delivery date had to be Saturday the 21st which I told them was completely unacceptable They did not show any sympathy, as they told me it was my fault for canceling

Did not authorize a charge on my card, and also was told prior that my account was all paid in full but then a few days later they charged me again
When I called into pods to make my last payment on my account I was told numerous times that yes this would be my last paymentOk so I made the payment and never gave permission to leave that new card info on file to keep it the same card that was already on file from previous when I set the account up in the beginningI would have no reason to need to change the card info as this was going to be my absolute last paymentWell then a few days later I had an additional payment on my card did a different amount of money that I did not authorized for pods to do plus why did they save that card info on my account when I never gave permission for that to happenI of course called in and set up a complaint and told them since all calls are recorded to please pull that call up and issue me my refund ok a few days later I get an email from an a

Charged for services that were never rendered
I AM A LOW INCOME SENIOR CITIZENI ASKED FOR AN ESTIMATE FOR A MOVE NEXT SPRING FROM THE PODS COMPANYI NEVER SIGNED ANY AGREEMENT OR CONTRACT OF ANY KINDI NEVER CONFIRMED ANY DELIVERY OF ANY PODSI NEVER AUTHORIZED A DELIVERY OF ANY PODSTHEY DELIVERED A POD ANYWAY A WEEK AGO WHICH I HAD THEM REMOVE WITHIN THREE HOURSTHEY CHARGED MY ACCOUNT THREE DIFFERENT TIMES FOR A TOTAL OF MORE THAN $BEGINNING IN NOVEMBER FOR A MOVE THAT WAS NOT TO EVEN HAPPEN UNTIL APRIL THEY NEVER PROVIDED ANY SERVICES AT ALL

Their ineptitude / lack of internal processes caused undue delays, stress and costs to my family
pods pick up and delivery teams were great - however - their customer service team and logistics teams need serious improvement the two teams couldn't work together to route a simple form (gypsy moth form) between each other after providing it times with a confirmation from them each time cost us hundreds in extra expenses with a delay in the delivery of days best of all - they totally ignore you when you ask for any type of consideration due to their internal errors I will never use them again and anyone going into *** should beware!!!!

Pods charged my Credit Card even though they were not given permission to hold it on file for recurring payment
Pods charged my Credit Card even though they were not given permission to hold it on file for recurring paymentI used it to pay for delivery of my equipment and when my monthly payment came due they charged the same card without asking and or notifying meHad I known they were going to use that card for my monthly payment I would given an alternate form of paymentAs result my account was deficient the funds I had allocated for other billsAlso, I was charged for a full month even though I only had the the pod for days of the month

Incorrect billing and over charging on accountTwo days before move after we were told everything was paid and ready I get past due notice
We paid for POD storage in advance through 6/23/ Upon making a home purchase we contacted PODS and scheduled delivery, pick up of containers June 2, PODS had double billed us on storage previously paid, during that phone call it was noted we were over charged possibly due to system changes, at that time it was made clear we wanted our delivery, pick up and final rental through6/6/(delivery date)-7/(pick up) final payments and credits confirmed and we were ready and paid for delivery and pick up for account ***Before the conversation ended 6/2/with Renee T., account representative, our account has a zero balance and we were all ready to goAt that time I also had taken our credit card off file
PODS records all incoming and out going calls, this call should have been recorded as well
Today 6/28/two day

Great service great price