JPMorgan Chase Credit Card

Review: I asked Chase bank to review my dispute of $1600 (approximate) of the $3051.50 charge from Emirates that posted to my account ending in 1297 on 03/02/2104. Chase bank said that the charge is valid and unable to refund a partial fair in the amount $1600 (approximate). I disagreed with the resolution of the dispute and seeking help from Revdex.com to get refund from Chase bank.

Here it is mentionable that I purchased two tickets using my Chase credit card on Feb 27, 2014 which was cancelled by Emirates at Dubai airport and no service was provided from Dubai to Detroit by Emirates. Therefore, I requested Chase for a partial credit in the amount of $1600.00 (Approximate), a fare from Dubai to Detroit.

I informed Chase that on our way back to the USA, we arrived at Dubai airport on August 23, 2014 and we showed up at the gate with valid boarding pass/tickets prior to flight departure. Our connecting flight headed to Boston was at the gate. The flight was standing there. The door was opened. But the gate supervisor did not allow us to get in the flight. Emirates broke their contract by not performing and did not bring us back to Detroit. I also informed Chase that (1) Emirates made no effort to locate us at Dubai airport, (2) did not announce our name (3) did not announce that boarding has started and closed (4) did not obvious to us that Dubai airport is a silent airport and it was not written on any of the boarding passes. Therefore it should a service and merchandise dispute.

I asked Chase to review my dispute and they said they contacted merchant and they believed the merchant’s statement that I arrived at the gate after the merchant had close the gate. But merchant did not show any proof of their statement to Chase. Based on merchants undocumented evidence Chase decided not to refund my dispute.

I disagreed with the resolution of the dispute and asked Chase to get prove from Emirates such as video clip at the gate area of Dubai airport, recorded announcement at Dubai airport that will show and prove at what time I arrived at the gate and how many time they called us at Dubai airport. I also asked Chase to ask Emirates why passengers did not know that Dubai airport is a silent airport. But Chase ignored my request and favoring merchant. Chase always committed to the customer that they take care all the disputes. But when time has come, seems they are not fulfilling their commitment to the customer. Hence I am seeking help from Revdex.com.

Emirates broke their contract by not providing the service from Dubai to Detroit and I believe with the help of Revdex.com, Chase would be able to issue a partial credit to my account. Lastly I am requesting Revdex.com to help me to get a refund from Chase in the amount $1600.00/ticket (approximate).Desired Settlement: Emirates broke their contract by not providing the service from Dubai to Detroit and I believe with the help of Revdex.com, Chase would be able to issue a partial credit to my account. Lastly I am requesting Revdex.com to help me to get a refund from Chase in the amount $1600.00/ticket (approximate).

Consumer

Response:

Review: I was informed the miles on my husbands miles account [redacted] would expire 1/31/2014.Iwent on line to purchase a gift card with some of the miles, 14,000. I requested a $100 gift certificate from L.L Bean, for my son's birthday 3/2/2014.The screen showed the 14,000 miles taken out of his account, and stated it would take 3-5days to arrive. I did this on 23 January,2014, and I am still waiting ! Unfortunately my printer stopped working and before I could print any evidence all was lost!My husband and I have phoned United Miles, sent emails and no one will accept any blame. The only evidence is the withdrawal of 14,000 miles from his account! No one acknowledges this as evidence? They kept sending us back and forth between whoever did the gift certificates?, and accomplished nothing. They, whomever? would not issue a gift certificate or reinstate my husbands miles, we simply want either , or , but were told by all, that they were not authorized to make that transaction or could not help us. Please can you get us out of this quagmire.

Order_Number: Miles United

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Please a gift card from L.L Bean for $100, which we have never received, or miles back on his account, Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Over the last 6 weeks I have been charged in excess of 20 overdraft fees totaling almost $800 which is totally rediculous. The amount I have paid in fees is almost bigger than any single transaction that I have had since I've had this account. I have deposits almost daily from my merchant machine and there is no way that all of the charges that I am being billed for are correct. It seems as if transactions are being held and being posted against a negative balance, and then the deposit is being appied after the fact which results in me paying additonal charges. This is unethical and unacceptable. I am being charged sometimes 4 overdraft fees at a time and as a business client I expect far better banking practices then this. I bank with 4 other banking institutions and I have been charged more fees at Chase then all 3 other accounts combined. I am not in business to pay fees and will not continue to bank like this.Desired Settlement: I would like at least $600 of of these fees to be reversed and credited back to my account immediately.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 6,2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: I have had various credit card accounts at Chase for over a decade. On June 25, 2013, Chase decided to close all my accounts for credit concerns. My credit is perfect and my credit score is extremely high. I have never defaulted or not met any of my obligations to Chase or any financial institution or person. There is simply no credit concern that is logical. I have a high income and an extremely high net worth and can afford to pay any and all liabilities. Additionally, I had a number of credit cards at Chase prior to June 2013 with large credit limits (some were as high as $26,000), so obviously Chase had been very comfortable with my credit for over a decade.

The reasons that Chase give for closing my accounts and not reinstating them are disingenuous at best and flat out fraudulent at worst. After discussing with them and addressing their credit concerns, it is obvious to me that the real reason is that they have decided to close accounts of customers who have large credit card rewards outstanding with Chase (I had over 84,000 rewards which is worth over $1,500). By closing those customers’ accounts that are unprofitable to them (because of their large credit card rewards which are liabilities on their balance sheet), they can then increase their income and market value. This is obviously a directive that has only been recently implemented by Chase and is very coincidental to all the legal fines Chase is paying.

Chase’s actions are extremely consumer unfriendly and deviate from other banks and credit card issuers’ business practices.Desired Settlement: 1500

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I am writing to complain about Chase Sapphire Preferred Card. I have not received 50,000 sign-up bonus points for spending $3,000 due to the delay in card replacement resulting from the Target Security Breach issue. However,Chase did not acknowledge any responsibilities and refused to issue the bonus points.Here are my complaint details: I did not stop using my sapphire card until a transaction did not go through at a grocery store several weeks after target fraud. I was concerned about identity theft and logged into my account immediately when I went home. It was shown that my card was replaced with a new card which will arrive SHORTLY. At that time, the purchasing amount for my card had been about $2,600. I was pleased that Chase did the right thing protecting my information and thought the old card had been suspended already. I had been waiting for about six weeks and was told that the new card is still on the way in early March. I was also advised to continue using the reactivated old card for any purchases. To my disappointment, there is a big gap between fraud alert and credit card replacement. Although I was still concerned about identity theft, I paid my phone bill with the amount of $450 and the $3,000 spending requirement was met within about 100 days from account opening. Since the required spending time frame is 90 days , I was told that they cannot issue the sign-up bonus in spite of Chase's responsibilities for the delay in card replacement.From my experience, Chase failed to serve as an accountable company who should have responded promptly to the Target Fraud issue and provided customers with confidence and promised benefits.Desired Settlement: I hope Chase can review my case and issue 50,000 sign-up bonus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On February 4th I opened a Liquid (prepaid credit card) for my disabled son and gave them a check for $255.00. The check was cashed on the 4th and release and they gave me a receipt. There was a problem with the account and after calling the bank they assured me that the problem was resolved. Now today February 10th, they have decided not to issue the card to my son and will not return the $255.00 that they have of mine. I asked them to give me back my money but they refuse until they send a letter and then will send me a check - a couple of weeks. I am a senior citizen on Social Security and they now have my money and won't release it. Please help

Product_Or_Service: Chase Liquid credit cardDesired Settlement: DesiredSettlementID: Refund

I would like my money back - they have already taken it out of my checking account and it has cleared the bank on the 4th of February. I shouldn't have to wait two or three weeks to get my cash back.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 13, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: I made several disputes with merchant (ALIEXPRESS) and provided documentation that the items are not as described (trademark/counterfeit). This is a serious matter; but customer services who handled all my calls provided contradicting information. Supervisors also provided contradicting information on 4/21/15 - and did not even provide true and accurate information (for example total amount in dispute). I faxed supporting documentation on 4/17, yet no one has contacted or communicated to me in any way.Desired Settlement: Process disputes.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I purchased two defective items from shopBTL.COM which were returned to the merchant .

The merchant returned my money minus 15% restocking fee even tho They clearly stated no restocking fee

will be charged if the items are returned defective .

All the paperwork was summited to Chase credit card services .Desired Settlement: I feel chase should return my 15% which was held by the merchant since this claim was regards a " defective product " so the fee doesn't apply.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I'm Chase Freedom credit card member for more than three years. Currently I was charged interest charges for three months from June-August, 2015 due to the set up of Blueprint Payment option which doesn't offer to pay in full but only for certain category of the delinquent payment . I was not aware of that when I set up the Blueprint option back to 2012 and always assume my balance would be paid in full each month after I set up automatic payment by Blueprint payment. Also, since June-August, I was frequently using Chase Freedom card because of the 5% cash back incentive so the balance was rolling up within those three months, therefore the interest I has been charged is around $17 per each month. I've contacted Chase bank customer service twice in regards to this issue and hope they can consider this as my misunderstanding of the option and to waive the interest fees for me. Unfortunately, the operator and the supervisors ([redacted]) were unable to help me and waive the interest fees. Therefore, I choose to file complaint to Revdex.com to allege that being a customer, I was not given enough explanation what's the Blueprint option and what's the consequence after choosing this option; neither did I get noticed about the balance due and get chanced to fix the problem. It is also my first time having such problem, and I was not forgiven of the first time mistake by Chase. I hope Revdex.com can satisfy my complaint and give me a positive answer. Thank you.Desired Settlement: waive the interest charges from June-August, 2015.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 10, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: When every I use my credit card at a location like a gas station they ask for my billing address. I put it in but get rejected every time. When I visit the cards web site to check the address they say they have had some mail returned so they dont want to acknowledge my address. 1) I have had the same mailing address for years. This card company is the only one creating this issue. 2) I cannot be responsible for the quality of service provided by the postal service. 3) I went to my P.O. Box and took pictures of the box and mail to show that there is no problem with mail coming to the box and that this is a manufactured problem on the side of the credit card company. 4) If the credit card company is selling my personal information,they should be aware that I screen the mail coming in. If It is unsolicited spam mail I mark through it and return to sender. I do not authorize the sharing of my personal address to any party I have not solicited. Please review the attached pictures. These pictures are not to be posted online by Revdex.com or the credit card company and are solely to show that my address is correct and I receive my mail there...Desired Settlement: DesiredSettlementID: Other (requires explanation)

Stop denying my mailing address.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 4, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I purchased a Southwest Air Rapid Rewards credit card from Chase in May, 2012, for which I paid an annual fee of $69 to Chase. This purchase was in response to a solicitation about getting Southwest Airlines Rapid Rewards points for obtaining the credit card. The solicitation read in eye-catching, bold, black print, "Points don't expire**-- so you can redeem your points next week or next year." This quote is verbatim. I have a copy of this solicitation, which I can copy and send in the mail, fax, or scan via email. I also have a copy of the credit card statement from Chase, indicating that 50,000 Southwest Rewards points were awarded for taking out and using this credit card. Believing that these points did not expire (note "expire" is defined in my dictionary as "die out" or "terminate"), I did not worry about taking any action to keep these points, as the ad clearly said that it the points "don't expire." Two years and two months after being awarded these points, I attempted to use the points to reserve a flight on Southwest, and discovered that the points were no longer there and that they did terminate and die, or, if you prefer this word, "expire." (Two representatives at Southwest subsequently referred to it euphemistically as "went into an inactive status," which meant exactly the same thing as "expire!" They said that there was no way of my getting these points back.) After losing these rewards points, I went back to the original advertisement/solicitation and saw the two asterisks and realized that they were not to highlight the offer, as I had previously assumed, but rather referred to an admonition at the bottom of the page that one of various activities need to be engaged in within two years to keep the points from expiring. However, the print is so small that a magnifying glass would be needed by many (especially senior citizens like me) to read it. I don't think that it is ethical or legal for a company to advertise one thing in bold print and then completely negate it in fine print in a different section of the advertisement. The two sections of the advertisement are mutually contradictory, and the consumer is certainly drawn to the big, bold print and not the hard-to-read and much smaller print on the bottom of the solicitation. I have spoken with two representatives/supervisors of both Southwest and Chase about this matter, with the goal in mind to get my 50,008 points back (I had made one small purchase on the credit card and received an additional eight points), to no avail. I also would like for these companies to make sure that they do not mislead other customers. The supervisors I spoke with were Taffy at Southwest on August 11, and Jane at Chase on August 22, 2014. Taffy from Southwest said that it Southwest is not responsible for the advertisement, which came from Chase, and Jane from Chase said that Chase is not responsible for expiration of Rewards points, which came from Southwest. I reminded them both that they are business partners, and clearly had to communicate to make the credit card offer and could communicate with each other in support of their customer now. They refused. I believe that I was misled, as most customers would assume from the big bold print that they do not ever have to take action to retain their Rapid Rewards miles. By the way, I terminated the Chase credit card after a year.Desired Settlement: All I want is for my 50,008 Rapid Rewards points to be restored to my account with Southwest Airlines. My Rapid Rewards number is [redacted]. I also would like for Chase to communicate in the future with customers in a way that is not misleading.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: on sept 20th qat 4:37 am I attempted to withdraw 200.00 from my cc. the atm said that it misdispeensed I did not receive any money. I have contacted the atm company they are blaming chase and of course chase is blaming them. chase will not let me speaqk to the claims dept and says that it can take 25 days to resolve. I called today to check the status and was told that if the merchant doesnt provide the info requested that it can take longer than 25 days. chase told me not to call them back until oct 15th. chase info: [redacted] reference number# [redacted] atm company [redacted] tony mercer reference number for them is [redacted] now the atm co has been very apoligetic and helpful. they called chase with me on three way. customer service sup refused to let us speak with claims dept. said it isnt handled over the phone and wouldnt even tell mr mercer what to send to get it resolved. mr. mercer {atm co} says that he and his processer hasnt received anything from chase.Desired Settlement: my money back asap

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 16, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Received an offer from chase 0% fee 2 from credit card ending 7244 (open in 09/21./2003 with no delay in any payment ), I proceed to write a check for 3.800 usd , I don't now have nay pas due balance in my account and my credit line is 5000 usd . I wrote a check to discorver card . 4 days later I got a call telling me that chase has declined my request because the fraud department can't confirm my identity . So I called provide some information and told me to go ahead and proceed to wrote a check again . Which I did . told the agent front the fraud department and customer service that I will do this again. I provided the check number and told them that I would be deposited the check into my checking account bank of America . 2 days laster check was returned .. very upset call back chase have requested to speak with the fraud department and the customer service transfer me first to some one in Philippines , then again request to be transfer to someone in the US got transferred someone in India , then for fourth time request to be trasfer to an agent in the US . They finally connect me to Luis .. From the fraud dep, at chase . He explain me due to my ss and tax id they need to verify some questions , like my age, my address, my ss , my tax id, my mothers maiden name, then he asked me for my car loan inf, my mortgage inf,and some credit history that you can see in your credit report . after he was satisfy with my answers he confirm to me YOUR ACCOUNT IS CLEAR, you can proceed with your balance transfer , he connect me to a customer service agent , I told the agent to due to the last two transactions were dinned I asked to proceed with the transfer order via over the phone.. he took some bank information from me (routing number checking account and some baking numbers) and told me that everything was ok.. This morning I found out , that this transfer was declined again , So I call the customer service and someone again from India wiht NO IDEA what was going on told me nothing about , he said I dont see nothing in your account .... later I got a call from the fraud department , her name was Nora around 11:00 am the messages indicates to call back to 1-877-4709042. I did call that number and the agent thought that I was applying to a card , no good english so I decided to call again I ask for this lady but no clue so they transfer me to the fraud department I told this story to the agent he apologized many times and told me that the balance transfer that I was requested yesterday april 15 was approved this morning the 16th,so I asked to transfer me to the customer service agent so he did but I asked saty on the line so the three parties can discuss the issue he did , a customer ervice agent answer the phone I asked to confirm to me about my 3rd request to balance transfer and he told me that was declined so the fraud department was saying one thing and the customer service was saying another thing ... and between this two people cannot agree .. it is clear that THEY DONT HAVE IDEA ON HOW TO READ THEIR OWN SYSTEM IT IS VERY ASHAIM AND THIS WILL BE PUBLIC I RECORD THE CALL..Desired Settlement: Need a phone call from an UPPER MANAGEMENT TO TALK ABOUT THIS ..

So we can discuss the damages causing by this team members and the lack of customer service

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase is fraudulently reporting my credit card balance as $209, even after I have asked that it be updated to the current balance of $0. This account was paid off on March 7, 2015, confirmation# [redacted]Desired Settlement: I WANT CHASE TO UPDATE MY EXPERIAN, TRANSUNION AND EQUIFAX CREDIT BUREAUS WITH THE CORRECT CREDIT BALANCE OF $0.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: JP Morgan Chase Bank [redacted] has failed to respond via post (re: written documentation) to my request for documentation stating a debt owed by me has been settled and paid in full. In addition, I have requested any and all credit reporting agencies are to be notified and information, thereof, to be included in the aforementioned documentation provided by JP Morgan Chase Bank. In my letter sent via post to JP Morgan Chase Bank [redacted] requesting the aforementioned information, I submitted a self-addressed stamped envelope with which to provide me the requested documentation; JP Morgan Chase Bank has failed to utilize this tool in documentation provision. In addition, I included (with my letter sent via post to JP Morgan Chase Bank) the payment history. My requests have been ignored by JP Morgan Chase Bank.

Product_Or_Service: Request for documentation

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The outcome I desire is a letter written to me from JP Morgan Chase Bank sent via post stating the debt I owed has been settled and paid in full. In addition, I request the letter state that any and all credit reporting agencies have been updated as to the status of the debt I owed, and I request JP Morgan Chase Bank [redacted] contact any and all credit reporting agencies to update the information regarding this

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is amenable to me.

Review: I have made multiple attempts to reach out to Chase about the status of my Gift Cards I redeemed from my Rewards program. I processed the points on 6-20-15. I have since reached out to Chase Via Email about 6 more times. They replied back stating the cards were sent out, not only once, but twice during the email complaints. They will not provide any tracking number or proof of delivery. They tried to place the blame on my mail carrier. They also went though the trouble of replenishing my 15,000 reward points. But I never received my original $50 Home Depot, $50 TGI Friday, and $50 Olive Garden gift cards. I have been promised that the issue was sent to the appropriate department. I asked for a call from a manager but no follow up was ever considered. All they do is email them back if the issue isn't resolved.

This isn't even the first time this happened. I redeemed points a few years back and the same thing occurred. No delivery of Gift cards for a few months..multiple emails back and forth telling them I never received them.

I feel this has been handled poorly, unprofessionally, and Chase rewards program is broken...I cant understand how I can receive my monthly statement for their payment....but their mail process for these gift cards doesn't work.Desired Settlement: 3 $50 Gift Cards delivered

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 16, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

Review: I paid my credit card balance in full. I then received a bill for $170.15, entirely interest. I called Chase, and messaged them, asking them how they were charging me interest when the entire balance was paid in full. My bill was due on September 12, 2015. They claim that they received the payment on September 13th, which was a Sunday. I sent the payment, and then regretted it after calling USPS and finding out the they do not deliver regular mail on Sunday. I thought that from the beginning, but the credit card company insisted that they received my payment on Sunday. Apparently, they received it on Saturday, September 12th and just didn't process it until Sunday the 13th, which is not any fault of mine. I have it in writing that they say that they received it on Sunday the 13th. My bank cashed the check on Monday morning, September 14th. I closed the account.Desired Settlement: I want my payment of $170.15 refunded to me, as I did not owe it to them.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 15, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

Review: Recently, I learned that Chase has a Military Card Services program that reduces the interest rate on a credit card by a huge amount. I applied for this as I am a retired Air Force member and should be eligible. I have also been a Chase card member for about 10 years. They replied with a denial to my . request, using the justification that I did not submit the request within 9 months of retiring from the Air Force. This is not a publicized or advertised restriction. I am also a dependent spouse of an Active duty Air Force member. I feel that I have been treated unfairly as they do not publicize this benefit and have been unjustly denied as I am still a retired Air Force veteran whether I retired 9 months ago or 9 years ago. This is not the way to treat someone who has served this country or anyone for that matter.Desired Settlement: I would like to be included in this program and have my interest rate reduced to what the Military Credit Card program specifies.

Thank you

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: liar company and is not willing to work with customers..

i've been with chase since'05've their cc trying to payoff but the interest is 29% called to lower it so I can payoff but said its the lowest rate available how is that possible...I m trying to give you ur money back all I was asking is to lower the interest rate so I can pay u back ur dam money.. 29% r u kidding me that that is the lowest rate and they say they cannot do anything to lower this ..this account has been closed for so many yrs I have been paying them every month but the balance never decreases. they expect me to pay on my balance for ever with tht interest rate...all they r trying to do is make more money out of me...the minimum payment is $25 out of this freaking $13 is just the interest...they r clearly greedy... I know they can lower tht rate and help me pay it off... if they r being so unwilling to help us then I rather not pay at all..I mean my dam credit is already ruined..all I m trying to do is pay them the money tht I owe but with this interest rate I m certain that I have paid more waaayy more then wat I owe..Desired Settlement: I m willing to pay coz I know that the right thing to do but I would really appritiate a little help where the payment I make is going more to the principle.. I owe $525 thats is it but if the interest is at 29% I will never pay this thing off..all I ask is for you charge me a lower interest and not be a mob!!! at this rate I feel lk borrowing money form a mob will be cheaper then from you guys..

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Sirs:

I would like to lodge a complaint against Chase’s credit card division.

In mid-November we bought a new Jeep, and we qualified for 0% financing. We were told that we would receive payment information in the mail. In mid-January, my husband received a call from a gentleman “from a collection agency” who told my husband that we had not paid our Jeep bill so would have our credit effected if we did not pay him immediately. He told my husband that he could solve the problem immediately by making a credit card payment. My husband could have easily driven 5 minutes to the Jeep dealership and paid by cash or check, but he paid by credit card since he thought that was an easy solution. It was NEVER mentioned to him that the payment would be made as a cash advance so that Chase could assess $119.27 in fees against my husband.

I agree that Chrysler is at fault for pressuring my husband to pay immediately, not sending us the payment information in time, and also not giving adequate information about how the payment would be made.

However, Chase is equally at fault. When I called Chase to explain that we had no idea that this payment would be made as a cash advance so that they could assess high fees against it, they openly admitted that they knew the car agencies were doing this. They told me that the car companies have been doing this for 6 months, that Chase is very well aware of the complaints and upset caused to the customers, but Chase has absolutely no plans at the present to protect their customers. The fees charged are totally Chase’s fees; they are taking total advantage of this situation. When I asked them to drop at least one of the two fees—the cash advance fee or interest on the cash advance—they told me that they had no desire to help individual customers unless ordered to do so by their management. When I said that we could not be charged for taking a cash advance when we had not agreed to a cash advance, they said that they felt that their credit card agreements allowed them to assess fees regardless of whether we knew a purchase would be treated as a cash advance. Under these conditions, any and every merchant in America (or elsewhere) could take our credit card charges to Wells Fargo, ask for cash on them, and the consumers would be totally liable for thousands of dollars of fees we had never agreed to. Chase is knowingly (by their own admission) reaping thousands of dollars of fees from consumers who would never have made those credit card charges had they known it would be turned into a cash advance. This is highly duplicitous and greedy on the part of Chase, and I strongly believe that US law does not allow its citizens to be treated thus.

I reference my telephone call with a customer service supervisor, Deb Wilson of San Antonio, on 3/4/2014 ending at 2:35 pm RMT. In that conversation she admitted that Chase is very aware of these problems/ cash advance practices, that they had no intention of helping individuals effected by these situations, and they fully intended to continue charging any and all fees that they can (profits to Chase). She never once exhibited any sympathy towards the customers being rooked; her attitude was simply “we feel that we can get away with charging fees and making profit on the customers being rooked, and we couldn’t care less if that’s unfair to or a problem for those customers.”

I honestly thought that the new “truth in lending” laws would prohibit such LACK of truth in lending. When someone is not told that they will be charged large fees on a credit card purchase, that is not telling them the truth.

I strongly feel that both Chrysler and Chase are equally at fault for rooking the US consumers. I personally want the $119.27 in dishonest fees removed from my account at Chase.

Sincerely, [redacted]Desired Settlement: I would like these $119.27 in fees rescinded and taken out of my current credit card balance. Furthermore, I believe that the Chase credit card division should develop a policy that merchants have to have proof that they have warned customers if they are going to charge a cash advance on a credit card charge so the huge amounts of fees are charged to the unknowing customer.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.