Julian Bakery

We are terribly sorry and apologize your order didn't ship on time. We were faced with an equipment issue which resultedin many orders being delayed. We have attached your refund receipt for your order.Please re-order after 05/18 and your order will ship within 48 to 72 hrs after ordering as we have...

brought in newequipment to keep up with demand and to prevent this from happening in the future.Thank you-

We can ship your order on Wed of this week with the following...

flavors if you don't mind us revising your existing order with only the flavorslisted below.We had a piece of equipment go out on us which has delayed certain flavors. This issue is now resolved and we are producing againand will ship orders placed after 05/18 within 48rs. If you want to wait for your order to ship complete it will ship on or before 05/18 for delivery on 05/20 or we can modify your order with these flavors and ship WedChoose From These Flavors To Have Your Order Ship On TomorrowPaleo Protein Bar: Cinn Roll (Egg White) (Nut Free) (Vegetarian)Paleo Protein Bar: Cookies N Crème (Egg White) (Nut Free) (Vegetarian)Primal Protein Bar: Apple Pie (Grass-Fed Whey) (Vegetarian)Primal Protein Bar: Pumpkin Pie (Grass-Fed Whey) (Vegetarian)Primal Protein Bar Chocolate Cake (Grass-Fed Whey) (Vegetarian)Primal Protein Bar: Blueberry Cheesecake (Grass-Fed Whey) (Vegetarian)Primal Protein Bar: Vanilla Ice Cream (Grass-Fed Whey) (Vegetarian)
Paleo Protein Bar:  Vanilla Pudding (Grass-Fed Beef)
Paleo Protein Bar:  Chocolate Mint (Nut Free) Grass-Fed Beef
Paleo Protein Bar:  Almond Fudge (Grass-Fed Beef)
________________**If you ordered other items or Primal Bars they are all in stock**Please let us know. If we don't hear from you we will ship your order on or before 05/18.
If you still want to refund and cancel let us know.
Thank You,

________________**If you ordered other items or Primal Bars they are all in stock** 
If you still want to refund and cancel let us know.
Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
They also offered me a $10 credit, but when I asked them about it they never responded to me again. Regards,
[redacted]

[redacted],  We are so sorry you didn't get your refund and will process your refund on Monday 04/07 please allow 3 to 5 business days for those fundsto be returned to your card.

We can ship your orders today if you accept the following flavors:
1. Caramel
2. Coconut
3. Brownie
4. Vanilla Cake
5. Cookies N Creme
We are out of Donut & Cinn Roll until Next Tues. so if you don't mind us modifying your orders
with the equivalent...

flavors then we can ship today or you can wait until next Tues or we can refund you.

As you can see from this attachment your entire order was previously refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 lose the complaint, the company refunded my money. Thank you

As you filed a credit card dispute through Paypal we have gone ahead and processed your refund and closed
out the dispute. As your order was in the process of being shipped you may receive your order at no cost.

Thank you for your inquiry so that we can better help you please provide your order #as we are unable to find you in our system.With regard to mold it's impossible for our bars to mold as they use a stay fresh technology that preserved them for 18 months. So we can credit you for any un-open...

bars returnedwe need to locate your order which we are unable to do using your name & e-mailin this Revdex.com dispute so we will need the name, e-mail and order # you originally usedto purchase your order so we can provide you with assistance. Thank You-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I DID NOT receive any refund.
Regards,
[redacted]

[redacted]
 We are so sorry you had these...

problems and ask you contact [redacted] so he can assist you with a refund back
to your original card. You should have definitely had your product by now.
Customer Information:[redacted] 
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]The details of this matter are as follows:Complaint Involves:Delivery Issues Customer’s Statement of the Problem:I ordered two boxes of Paleo Coconut Flakes on August 25, 2014. I received a confirmation email the same day stating they would be shipped on August 27, 2014 and that I should receive them on the 28th or no later than the 29th. They also included a tracking number of [redacted] via On Trac. I clicked on the tracking number on August 28, 2014 to see when I could expect my product the site posted that nothing had been tendered to them. I called the company on August 29, 2014 and spoke to [redacted] and she told me they had been shipped and if I did not receive them that day, Friday or the next Saturday to call her on Monday. I did not receive them so I called on Monday and asked to speak to [redacted], the woman who answered said the [redacted] was not there but she could assist me. I explained my conversation with [redacted] on Friday and Amy told me that they had run out of Coconut Flakes and had just received a shipment that morning and the shipping department had come in very early to get caught up on all of the orders that were from August 27th. I asked her to please confirm this with the shipping manager. She put me on hold for a couple of minutes and got back on the phone to guarantee me that they would ship that day. I tried calling again on September 2, 2014 and was connected to a message machine. I did not leave a message because I was so upset and felt I had been conned. It is September 22, 2014 and I still have not heard from or seen my product. I did send a message via email requesting a refund and have not heard back.Complaint Background:Product/Service: Paleo Coconut FlakesPurchase Date: 8/25/2014Problem Occurred: 8/28/2014Model: Account Number: [redacted]Order Number: [redacted]Talked to Company: 8/29/2014Talked to Company (2nd): 9/1/2014Name of Salesperson:Online  Purchase Price: $8.99Disputed Amount: $17.98 Desired Settlement:I would like them to refund me with a check or cash.

Attached is your refund receipt. Thank You-

Your order has been refunded. Refund (Unique Transaction ID # [redacted])

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That is not me nor my PayPal address. My name is [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not approve the business response because it does not address the issue of false advertisement nor do they plan to put me in a position where I am not at a loss. The company repeatedly, on many forums, makes a boiler plate "apology" resulting in a refund. The purchasers, including myself, are reimbursed but the company has no consequence. This is unacceptable. A company cannot offer any sort of guarantee, repeatedly break that guarantee, and still get an A+ rating by Revdex.com. In a very short amount of time there have been 54 complaints regarding this company (that I am aware of to date). Knowing that most people don't take the time to complain - I can only image how many people are being lied to just like I was. Had the company provided superb customer service and offered some sort of compensation in a form that would actually hurt their bottom dollar (be it free samples, store credit, including delivery of original order - anything)  that would evidence a true apology. That would show that the company understands its wrong doing, cares about its customers, and would work to fix the issue because repeated "bottom dollar hits" cannot continue. But no - this company wants continue to violate its advertisement claims, NEVER send products out, literally months after the order was placed contact their customers, and then make a simply stock apology, refund the money, and move on. Unacceptable. As it is clear that my order still has not shipped even though it has been 27 days since I placed my order, I would like a complete refund of my money and the company to stop their false advertisement tactics.
Thank you for your time, attention, and forthcoming reply.Regards,
[redacted]
(be it store credit, free samples, including delivery of the original order - anything)

We apologize for the issue with this order as it appears it didn't get processed because of a software error.  I have refunded your order but would like to know
if I can send you this product at NO charge as it was our fault.
Thank You -

We apologize you were not sent our Certified Organic USDA line of Paleo Wraps.
If you would we can send you at no cost a proper pack of the certified organic line.
Please note that both lines are made with certified organic coconut as is stated 
on the back of the packaging...

you received.Our new packaging is certified organic so you simply received our older packaging.
Please advise as to what you would like to do.
Thank You

We apologize for the issue with this order as it appears it didn't get processed because of a software error.  I have refunded your order but would like to knowif I can send you this product at NO charge as it was our fault.Thank You -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are terribly sorry and apologize your order didn't ship on time. We were faced with an equipment issue which resulted
in many orders being delayed. We have attached your refund receipt for your order.
Please re-order after 05/18 and your order will ship within 48 to 72 hrs after...

ordering as we have brought in newequipment to keep up with demand and to prevent this from happening in the future.
Thank you-