Julian Bakery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],
 I sincerely apologize you didn't get our...

delay order e-mail which stated we had an equipment failure that caused thousands
of orders to be delayed. Your order was one of them and we are sorry that this happened but it was out of our control. We
realize no one wants to wait and as a courtesy we will refund you back $10.00 to accommodate your request.
You can track your order that was shipped on 02/02/15 for delivery on 02/15/15
[redacted]
Attached is the refund receipt for $10 on order # [redacted]
Thank You,
[redacted]

We are terribly sorry for the delay caused by our equipment issues. Attached is your refund receipt.
Please note as your order was in process of being shipped by next Thurs you still may receive
your order at no cost as you have been refunded. We hope if you enjoy the bars that...

you will re-order after 05/26 as we will be shipping orders within 1 to 2 business days going
forward.

I placed an order on March 1st 2017- an order which totaled over 140.00$. I received an email on March 6th which stated my order had been "completed"- not having a tracking number I emailed the company (after trying the listed number and getting a voicemail that propmted all customer services be handled by email and email only) I received a tracking number through USPS. After checking with USPS turns out the tracking number was created on March 2nd however no products had ever reached USPS to be shipped. I reached out to the company via Facebook and was told that my order was being shipped and would be received by the latest the Friday the 10th. I reached out to the customer service by email as prompted again (this time by Facebook) and was told the because my order contained bread it wouldn't be shipped out until Monday- even though they claimed in numerous emails prior that my order was all ready to go, and had been compleated and packed by the 6th. Well today is Monday- last pick up for USPS is 5- and there is still no package shipped. I have requested a refund- which has been ignored. I paid through Amazon Pay which luckily they have claims process- but I find it to be ridiculous that it has to come to such a thing.
Resolution- I would like a refund of my purchase- in full since I did not receive my products and have since had to shop else where for similar products.

Review: I ordered a low carb bread for my husband who has a severe liver condition and has to tightly control carbohydrate intake. They promptly responded to my order request and the product was delivered on the Sept 27th, by Sept 29th it was molded. I e-mailed them that Monday or Tues and got no response, I attempted to email them again this past Friday 10/4 and my email was sent back as undeliverable mail.Desired Settlement: I asked that they either replaced the moldy loaf or refund the money (with S&H one loaf of bread was $19 and some change). Neither have been done:(

Business

Response:

We will send a replacement today and apologize you were not able to reach us as we do not show any e-mails from you.

In the future please make sure you are e-mailing [redacted].

Review: 01/31/16 Placed online order for a variety pack of 14 bars

020/4/16 Received email that bars would be baked 02/08/16, track it on 02/09/16, order shoulder be received on or around 02/10/16

02/13/16 Sent inquiry with regard to order, no response

02/16/16 Left telephone message, no response

02/17/16 Left telephone message

02/17/16 Sent inquiry with regard to order, awaiting response.Desired Settlement: Desire refund.

Business

Response:

We are sorry for the issues with your order as we had a major piece of equipment go out on us which delayed many orders. We have refunded your order and will ship your orderat NO Charge to you for the inconvenience.

Review: I purchased a product from Julian Bakery called AminoSculpt. With shipping my total was over

$70. It is a liquid and I am not able to drink it. I literally had it come back up in my mouth but

continued to try to take it because I wanted it to work.

There was nothing about no refunds regarding their products on their website. I have contacted them

twice and have received 2 different answers about why I can't have a refund on this product. The emails

are as follows:

Julian Bakery

ToMe

Jul 29 at 11 :41 AM

Hello [redacted]

We do not accept returns on items that have been opened.

Our apologies,

Julian Bakery

On Sun, Jul27, 2014 at 7:39AM, [redacted] <[redacted]> wrote:

Message from [redacted]

fm sorry to inform you I need to receive a refund for the Amino Sculpt I can not stand the taste of it

to the point that it makes me almost vomit. I am sorry and wish I could swallow it Please contact

me on how to return this and get my refund. Thank you for your time.

Sales & Customer Service Team

Julian Bakery, Inc

624 Garrison St

Oceanside, CA 92054

Julian Bakery

ToMe

Jul30 at 11:10 AM

Hi [redacted]

We cannot do a refund due to taste or texture. Sorry for the inconvenience.

·On Wed, Jul30, 2014 at 9:05AM, [redacted] <[redacted]> wrote:

Message from [redacted]

I do understand that you can not take the product back, but I still e>epect a refund on a product I am

not happy with. This is just very bad business and unprofessional. Please refund my card as soon

as possible. I do appreciate your time.

Thank you

Sales & Customer Service Team

Julian Bakery, Inc

624 Garrison St

Oceanside, CA 92054

Direct[redacted]

I e>epect a refund from any company if I am not happy with the product. rve never had this problem

before with any other company.

212Desired Settlement: Refund

Business

Response:

We are very sorry that you were unable to enjoy this product. We post on our websites how to order page here: [redacted]/how-to-order/

that we cannot take back opened products. If you want I would suggest contacting Health Direct regarding a direct refund as they are the manufacturer

Review: Order 2 loaves of bread for 8.99 each for a total of $17.98. This product was ordered on [redacted]. The photo of the product shows a loaf of bread that is twice the size of the label in height. What I received was two loaves barely higher than the label on the bread. For $9/loaf I expected what was shown in the photos. I had requested to return the product and get a refund through [redacted]. My first request was ignored. After weeks had passed I sent a second request and was finally sent a response that they do not offer any partial refund. bread has been in the freezer since received as instructed.Desired Settlement: I would like a full refund. I am willing to return the product for my refund.

Business

Response:

We are sorry you received some small loaves as that is not typical. We have processed your order for a refund and [redacted]will refund you.

Review: I placed an order with Julian Bakery July 16, 2013. I received an email from Julian's telling me that my order would be delivered in 2 days [redacted] on July 19. My order never came. I called [redacted], and they informed me that a shipping date was initiated, but that a package was never picked up, therefore never shipped. [redacted] suggested I file a police report, however I would like to give Julian's a chance to explain. I've called Julian Bakery and just like some other complaints, I get a recording and no one is returning my call. I will never order from this business again. I do wish for a resolution. Thank you.Desired Settlement: I want my order delivered promptly or cancelled if this is not possible.

Business

Response:

We will make sure your order ships today and apologize for the delay as we will have to researchwhy your order didn't ship within the normal 1 to 3 days. Your order will ship today for delivery on Wed. Please contact [redacted]@julianbakery.com if you have any questions.Thank You -

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I have been told by this bakery that my product has been shipped twice before and nothing.....so I am skeptical as to whether or not they really shipped it today, especially with no tracking number. Do not want this case resolved until I receive the product.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Today is Wednesday, August 14, 2013 and the package was not delivered.

Business

Response:

Date: 10/21/14

This order was refunded in full on 08/16/13 per the customers instructions. Thank You,

Review: Ordered and paid for 8 bars of Paleo Protein on 2-7-16, have not received them. Called numerous times, she answered and said the machine was broken and would get them out to me. Have not received them as of 2-25..so I called and cancelled order, she said she would send email confirmation. I have not received confirmation, money or the bars.Desired Settlement: Money returned

Business

Response:

Order # [redacted] was delivered on 02/27 Use this tracking number to confirm: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redacted]

Review: I ordered their product on November 14, 2012. I never received the product and never realized it, thinking the order never went through. When I was reviewing my paypal purchases I noticed the money was deducted, total of $26.95 but no product ever shipped. I spoke with [redacted] on 4/15/13 and he assured me that this will be taken of promptly and I would be issued a refund. I faxed the appropriate documentation and still have not received a refund and it is 5/28/13. I keep getting the run around that the person who issues refunds was on vacation.Desired Settlement: I would like an immediate refund credited to my bank account in hte amount of $26.95

Business

Response:

[redacted],

Please contact [redacted] at ###-###-#### as we don't store credit card info. We will need your card

you used to process your refund and your order number if you have it.

She is being copied on this e-mail and will expect your call. We are open 5 Days a week

from 8AM-4PM PST.

Thank You-

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Can I please just add that I followed the businesses instructions to call [redacted] today with my cc# for my refund and she is off today! Seriously?

Business

Response:

[redacted]

Date: 10/21/14

Case[redacted]

This order never came through and no order # was generated. We had e­mailed her on 12/18/12 asking

her for proof of her being charged or an order number with no response. Additionally I went through

every transaction on 11/14/2012 and can confirm she wasn’t charged. Please e­mail me a picture or

proof of charge to [email protected] and we will of course refund you.

Thank You,

Review: I placed an order from this company on 11/11/2014 for $24.46. I received this order on 12/3/14...(22 days/15 business days) In the meantime I had tried calling the company 3 times with only getting a voicemail. I left a message on 11/25/14 for someone to call me back and no one returned my call. I filed a complaint with Paypal on 11/28/14 for not receiving the product and just asked them to cancel my order and return my charge. Now I am stuck with this bread that I definitely do not need as of yesterday. I am unable to return these as they do not accept returns.Desired Settlement: I would like to either be able to return these without paying for return shipping, or receive a refund for the bread.

Business

Response:

We are sorry you had problems reaching us as we did not have any messages from you. We have issued a refund as of 12/06/14. Please allow 3 to 5 Business daysfor the refund to show up back on your card.

Review: I placed an online order with Julian Bakery (www.julianbakery.com) on February 4, 2014 in the amount of $71.87 (Order No. [redacted]). As part of the order I paid $18.93 for two-day UPS shipping. I received an e-mail saying my order was shipped on February 5, 2014 with a USPS tracking number and I would receive it on February 7, 2014, yet the order has not arrived as of the evening of February 11. The tracking number provided was for the United States Postal Service and not UPS, and the tracking number indicates the ordered products were never received or subsequently shipped by the USPS even though it was supposed to be shipped by UPS as ordered (two-day shipping). I have attempted to contact the company several times over the phone, including leaving a voice mail message, as well as via e-mail and their websiteContact Us page, but they have not responded to any forms of my communciation in over three days about non-receipt of the order.Desired Settlement: I would like the company to refund my purchase of $71.87 immediately and provide an explanation as to why this happened.

Business

Response:

I talked to all five customer service reps and they said the following:

Review: I ordered their Paleo Protein bars over 6 months ago. They had an oil crisco like texture that made me sick as soon as I ate. They told me it was cooking oil and must be the way it was shipped. I ordered 13 bars. These bars are about $3 a piece and they would not credit it despite me taking photos of the bars of the ones I opened hoping that some were ok. They told me to return the opened ones (not any of the ones I took photos of) and they would credit me for the unopened ones only. I shipped them up 3 times now, paid for shipping and they get returned to me and rejected. I have emailed the company and they don't respond. I have posted on facebook and they deleted and blocked me. I just want my money back.

Business

Response:

We responded to your email yesterday and have sent a replacement as you neverMentioned anything about getting sick. You only mentioned that the bars were oily unfortunately we already sent the replacement to you yesterday at no charge. You should have responded to our email after we sent tracking to you so we could have cancelled. Please close out this dispute and contact us at [email protected] if you do not enjoy the replacements we sent.

Review: I ordered product and never received it. Here is the email I received after placing my order:

Dear Viola,

Your order will bake and ship fresh to arrive in 7 to 14 business days.

Once shipped, it will deliver in 1 to 2 Days.

Thank you for your order from www.julianbakery.com.

Your invoice number for this order is [redacted].

Please retain this invoice number for reference information.

You have ordered the following:

Qty Description Unit Amount

--------------------------------------------------------------------------------...⇄ />
1 (LC-072) Paleo Protein Bar -Variety $21.99 $21.99

Pack - 8 Bars (1 Flavor ea)

--------------------------------------------------------------------------------...⇄ />
Subtotal: $21.99

UPS 2nd Day Air: $0.32

Total: $22.31

Order placed at: Sun Jan 24 13:13:51 2016

We will ship to:

[redacted] United States of America

Shipping Method: UPS 2nd Day Air

E-mail: [redacted]

We will bill to:

United States of America

Phone 1: 605-747-2440

Payment Information: PayPal - Express Checkout

TransactionID: [redacted]

TransactionType: express-checkout

PaymentType: instant

GrossAmount: 22.31

PaymentStatus: Completed

PendingReason: none

ReasonCode: none

Thank you again for your order.Desired Settlement: Delivery of order or a full refund would be great

Business

Response:

Per your instruction in your e-mail you sent us on 03/15 we have shipped your order instead of refunding it.

Review: A month ago I purchased a variety pack of their paleo bars online which I had to direct pay for. I have yet to receive the product and I was promised by the company to receive it two weeks ago. It is currently going on over 2 weeks late for said product. I have emailed Shane at the Bakery and asked for a refund and advised to not even ship the product since they advertised it in stock and then told me they had production problems and were running behind. No refund has been given. I have tried to contact the company several times in written private messages on Facebook and email. I want a refund for the products I have yet to receive.Desired Settlement: I deserve a refund on the product that is over two weeks late and I have yet to receive. I feel scammed.

Business

Response:

This customer cancelled and was refunded on 02/04/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. According to [redacted] they issued me a full refund for my order.

Regards,

Review: I was sent an awful tasting product (protein bars) which were described to be healthy and flavorful. They have barely any flavor and are fattening. Therefore the product advert is misleading. I returned the products that I simply tasted via the mail (they were ordered online) and the company refuses to refund me after I mailed the product back. The point is not if the company can resell the product I returned or not, the point is that I was unhappy with it and it was misleading and therefore I should be refunded since I returned the item.Desired Settlement: They should refund the purchase.

Business

Response:

Your order has been refunded.

Review: I ordered three food products from Julian Bakery for a total of $50. When I received the products all three items had no instructions on how to keep or prepare the items. When I contacted the company they said "the shipping box is labeled and go to the website". I think food should be labeled on the actual item?? The food was also inedible. Each product was worse then the next. When I contacted the company directly they said "We can't do any kind of refund or return on those products. Nor do we do returns based on taste for the bread or waffles because they are specialty items created for people with special dietary needs". These were not special order items I selected them from the website that only gave you one options per item. Nothing was special order. I requested a refund for a product that was terrible and we are not sure how it's even considered food. The company said nope and is capitalizing over ripping people off. That is my theory but not factual. I feel like I was scammed and should have googled this company prior so I would have seen all the complaints and FDA fines.Desired Settlement: I just want a refund so I do not feel like I am supporting this horrible company and Paleo scam of a diet. I Would never buy anything from a company that doesn't care if the customer is happy with it.

Business

Response:

Please return any unopened product to us for a FULL Refund to:

Review: I placed an order With this Co. I received a confirmation email. Then I received a second email stating the order has shipped with a tracking number. I tracked it up till Monday with the tracking only saying the label was printed never shipped. I called on Monday and they assured me there was a glitch in the system and that the email should not have said the order shipped till Monday and that they were doing my order right then and I'm to use the same tracking number. I continued to track it Monday till Thursday and The tracking still said label printed never shipped. I called again Thursday to find my order. They said Oh well it was supposed to go out but we ran out of Bread and we didn't get it till Wednesday and I don't no why the shippers never sent your order. I asked the woman is my order going to be here before Easter she said NO we don't ship on Thursday. I told her I would like a Refund. She stated that the person who does refunds isn't in and I would get it when they return next week. This is unacceptable. They charged me and are now holding my money until they feel good and ready to refund me.Desired Settlement: Notify them of there poor business practices

Business

Response:

Your order will be refunded today if it hasn't been processed already. Please allow 3 to 5 business days for this refund to show up back on

your card.

Review: I ordered two boxes of Paleo Coconut Flakes on August 25, 2014. I received a confirmation email the same day stating they would be shipped on August 27, 2014 and that I should receive them on the 28th or no later than the 29th. They also included a tracking number of [redacted] via On Trac. I clicked on the tracking number on August 28, 2014 to see when I could expect my product the site posted that nothing had been tendered to them. I called the company on August 29, 2014 and spoke to [redacted] and she told me they had been shipped and if I did not receive them that day, Friday or the next Saturday to call her on Monday. I did not receive them so I called on Monday and asked to speak to [redacted], the woman who answered said the [redacted] was not there but she could assist me. I explained my conversation with [redacted] on Friday and [redacted] told me that they had run out of Coconut Flakes and had just received a shipment that morning and the shipping department had come in very early to get caught up on all of the orders that were from August 27th. I asked her to please confirm this with the shipping manager. She put me on hold for a couple of minutes and got back on the phone to guarantee me that they would ship that day. I tried calling again on September 2, 2014 and was connected to a message machine. I did not leave a message because I was so upset and felt I had been conned. It is September 22, 2014 and I still have not heard from or seen my product. I did send a message via email requesting a refund and have not heard back.Desired Settlement: I would like them to refund me with a check or cash.

Business

Response:

[redacted]