Julian Bakery

Per your previous request via e-mail you had been already refunded on 06/30

A replacement shipment of bread is fine. It was four loaves that wear moldy. [redacted] had offered a replacement loaf to me if I would pay the $8 shipping. This was unacceptable since I already had paid shipping twice for defective bread. The email stated:
Hi [redacted],
The owner got back to me this morning, he has been out of the country on vacation so he was finally able to send me an email. He said we can give you a replacement, but you will have to pay the shipping cost which is $8.00. Please let me know if you would like that.
Thank you,
[redacted]
That was offered to me Monday February 3, 2014. I had not been offered a replacement or a refund or anything before that. My first email had been on January 15, 2014 and [redacted] had been going back and forth with me. I supplied her with photos and such. Then, when I did not hear back, I contacted the Revdex.com. Then, [redacted] informed me that the owner was on vacation. If she had said that early on, I might have been more patient. [redacted] was not very professional and questioned if my bread was actually moldy or not. The customer service was lacking and I will not recommend this place to any friends and will not be ordering loaves for my employees to enjoy during breaks. I was pretty stunned by [redacted]'s response to the Revdex.com stating that she was simply waiting on a confirmation of my shipping address, was untrue. She had offered a replacement loaf for $8 shipping. There was no question of address or anything in the email. I have kept a record of all of my emails as well as [redacted]'s replies.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would only be satisfactory to me if they send the other flavor sunflower butter instead or the coconut which I already emailed to them last week which they told me I would have received last monday which I NEVER got.  Now they sent the same response.  If they can send me the bars by the latest Monday next week I will be ok with it including the free box that can also be one of the flavors I already chose that is in stock.  If not refund my money please.  This is crazy that they sent me this same message weeks ago.
Why does this company charge people the day after they take the order and send a shipping note every time and then not ship the item for months which their guarantee is 5-7 business days.  Unacceptable also no phone number to call and unresponsive or the same emails over and over again with no resolution.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, I do not use Paypal. Can my credit card be credited for the full amount?
Regards,
[redacted]

We are very sorry that you were unable to enjoy this product. We post on our websites how to order page here: [redacted]/how-to-order/
that we cannot take back opened products. If you want I would suggest contacting Health Direct regarding a direct refund as they are the...

manufacturer
of this product. 
 
Thank You -

We apologize for the delay [redacted] will be e-mailing you confirming the order and the extra product are both shipping today 4/10 for delivery on 4/12 to 4/13 Thank you for your patience and we have included a free bag of protein powder for the inconvenience.

Thank you for your inquiry so that we can better help you please provide your order #
as we are unable to find you in our system.
With regard to mold it's impossible for our bars to mold as they use a stay fresh technology 
that preserved them for 18 months. So we can...

credit you for any un-open bars returnedwe need to locate your order which we are unable to do using your name & e-mail
in this Revdex.com dispute so we will need the name, e-mail and order # you originally used
to purchase your order so we can provide you with assistance.
 
Thank You-

We can ship your orders today if you accept the following flavors:1. Caramel2. Coconut3. Brownie4. Vanilla Cake5. Cookies N CremeWe are out of Donut & Cinn Roll until Next Tues. so if you don't mind us modifying your orderswith the equivalent flavors then we can ship today or you can wait until...

next Tues or we can refund you.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I did receive product . Complaint is resolved.
Regards,
[redacted]

We will not have your order ready to ship complete until 07/08 so we can do one of the following four things.1. Ship the Paleo Bar Variety Pack Today for delivery within 2 business days and then ship the Primal Bars on 07/082. Refund you just the Primal Bars and ship the Paleo Bars.3. Refund and...

cancel your order4. Substitute other flavors and ship the equivalent amount of bars to you.Please let us know what you would like to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  According to [redacted] they issued me a...

full refund for my order.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I do not believe the company is being truthful about the delay. This is a recycled response (used previously in response to complaints here as well) and if the equipment was broken, how are other products produced in the same machines still being produced for sale in other venues?  I have received my refund and will consider this matter closed, though I still find Julian Bakery to be operating under deceitful and immoral processes.  
Regards,
[redacted]

Your order delivered on June 8th via USPS 
https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redacted]
 
Thank you!

Your order will be refunded today if it hasn't been processed already. Please allow 3 to 5 business days for this refund to show up back on 
your card.

Worst customer service ever I never received the product. I could not even talk to anyone for more information as to what occurred or if I can have a refund

Order # [redacted] was delivered on 02/27 
Use this tracking number to confirm: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[re...⇄ /> Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
I DID NOT receive any refund.
Regards,
[redacted]

Your order has been cancelled and refunded back to your [redacted] through our Merchant Company [redacted].
Attached is your refund receipt for order # [redacted]

Date: 10/21/14
Case: [redacted]
Per our websites how to order page we don’t offer refunds on non­perishable products but are 
willing to re­ship 4 different breads of the customers choice for free. Additionally we can also 
replace at no cost the 2 bottles syrup which leaked.
Thank You,
[redacted]