Julian Bakery

Per your instruction in your e-mail you sent us on 03/15 we have shipped your order instead of refunding it.Tracking Link: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=[redacted...⇄ order is scheduled to arrive on 03/21 (Monday)Thank You!

Attached is your refund receipt.
 
Thank You-

We are sorry this has happened and have refunded your order #[redacted]

We are sorry that happened and have never heard of such an issue occurring. 
We have refunded your order # [redacted]
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Thank You -

We recently upgraded our site and for some reason your order didn't get moved over and processed. We did generate a tracking # but it didn'tget imported into our shipping software. Usually this is an automated process please let me know if you would like us to ship and we will adda free protein...

powder for the delay to your order or we can refund you immediately. We ship 1000's of orders everyday around the worldand almost never have this happen. Thank You,[redacted] / CEOJulian Bakery, Inc.

Your order had been previously refunded per your request. Attached is the previous e-mail sent to you confirming this took place.

We had previously refunded you already on June 16th when we shipped your order without
the chocolate. We are currently out until Sept on this item.
We are sorry you didn't get our e-mail about this item being refunded already.
Attached is your refund receipt which shows this item was refunded on 06/16
 
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Your order was delivered yesterday with USPS Tracking https://tools.usps.com/go/TrackConfirmAction?tLabels=[redacted]We bake and ship bread fresh every Monday to ensure it delivers fresh each week without sitting in a hot warehouse over the weekend.We did e-mail you tracking info and it...

may have been filtered into your spam bin. Going forward we have updated our outbound e-mailserver to ensure tracking e-mails sent go into your inbox.   Thank you!

We apologize you were not sent our Certified Organic USDA line of Paleo Wraps.If you would we can send you at no cost a proper pack of the certified organic line.Please note that both lines are made with certified organic coconut as is stated on the back of the packaging you received.Our new...

packaging is certified organic so you simply received our older packaging.Please advise as to what you would like to do.Thank You

We are sorry for the issues with your order as we had a major piece of equipment go out on us which delayed many orders. We have refunded your order and will ship your order
at NO Charge to you for the inconvenience. 
Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the refund via [redacted], and so I consider this complaint...

resolved.
Regards,
[redacted]

We had previously refunded you already on June 16th when we shipped your order withoutthe chocolate. We are currently out until Sept on this item.We are sorry you didn't get our e-mail about this item being refunded already.Attached is your refund receipt which shows this item was refunded on 06/16 Thank you!

As per your previous e-mail to us regarding order # [redacted] we had already refunded you on 06/06/16 Attached is a copy of your refund receipt.

We responded to your email yesterday and have sent a replacement as you neverMentioned anything about getting sick. You only mentioned that the bars were oily unfortunately we already sent the replacement to you yesterday at no charge. You should have responded to our email after we sent tracking to...

you so we could have cancelled. Please close out this dispute and contact us at [email protected] if you do not enjoy the replacements we sent.

You order has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I submitted through [redacted] to Julian Bakery an order cancellation and refund request on 2/25.  This communication was ignored like all previous attempts at communications.  The order did finally arrive on 3/3 in an unacceptable condition.  The external package was split open with the products hanging out.  The packing of the individual bars are all puffed and swollen.  I have attached two photos.  I believe I gave ample time to cancel the order but was ignored.  I simply request a refund again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are terribly sorry for the delay on shipping your order. We had a major piece of production equipment go out which caused the delay.Your ordr order had been shipped on 02/16 and will deliver tomorrow on 02/19 Please use this tracking...

link:https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redacte...⇄ The Shipping tag was created on 02/03 but your order didn't ship on 02/16. To ensure this type of delaydoesn't happen again we have setup a secondary large facility to handle the large increase in orders we are getting.This facility will be up and operational in the first week of March. As we have been in business since 1990 there has been very few times we have had a major pieceof production equipment go out. Thank you for your patience and understanding.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't see any indication that my order has shipped.
Regards,
[redacted]