Julian Bakery

We apologize for the substitution and are mailing you three caramel bars today to replace the two you were missing plusthe one additional bar for the hassle. Thank you!

We apologize for the substitution and are mailing you three caramel bars today to replace the two you were missing plus
the one additional bar for the hassle.
 
Thank you!

We had previously refunded you already on June 16th when we shipped your order withoutthe chocolate. We are currently out until Sept on this item.We are sorry you didn't get our e-mail about this item being refunded already.Attached is your refund receipt which shows this item was refunded on...

06/16 Thank you!

Attached is your refund receipt for your cancelled order.

Have you had a chance to talk to [redacted] about your order?

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Good Morning [redacted],
I'd like to withdraw/close my complaint. The company emailed again late yesterday and included cancel/refund nor matin, so I should be all set.
Thanks,
[redacted] 
 
 
 
 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't see any indication that my order has shipped.
Regards,
[redacted]

We are sorry for the issues with your order as we had a major piece of equipment go out on us which delayed many orders. We have refunded your order and will ship your orderat NO Charge to you for the inconvenience. Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the company's response because  they only offered to refund the unopened bars - how would I know how bad they taste if I didn't open them and try them?  They are essentially refusing a refund.  I also think it is dishonest of any company to delete negative feedback and reviews from their websites - consumers should be given a chance to make a fair determination based on public experience, not just company generated positive reviews.  For this reason, I was forced to post my review in other media outlets.
Regards,[redacted]

We had previously refunded you already on June 16th when we shipped your order without
the chocolate. We are currently out until Sept on this item.
We are sorry you didn't get our e-mail about this item being refunded already.
Attached is your refund receipt which shows this...

item was refunded on 06/16 
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Good Morning [redacted],I'd like to withdraw/close my complaint. The company emailed again late yesterday and included cancel/refund nor matin, so I should be all set.Thanks,[redacted]     Regards,
[redacted]

I am very sorry your order was delayed as the flavors you have chosen of bars are temporarily out.We can ship your order today but would need to substitute the flavors with the following:Paleo Protein Bar (Vanilla Cookie)Paleo Protein Bar (Devil's Food Cake)Paleo Protein Bar (Pure SunButter) We...

can also create a variety box with all the flavors we do have in stock. Going forward we have started de-listing all out of stock items.Please e-mail [email protected] directly with what you would like us to do and he will ship your order today or refundout the items we don't have and ship the other items.I am sorry again for all the problems and Shane will through in an additional 6 bars at no cost.

We are sorry for the delays and issues caused by the delayed equipment. Attached you will find a copy of your refund receipt.
Please note we have purchased additional equipment to prevent future delays and will be shipping all orders within 2 business days
after 05/18.

We are so sorry for the delay and [redacted] will contact you tomorrow to ensure your order ships or is cancelled and refunded.
If you need to reach him directly e-mail [redacted]

We have refunded you for the chocolate mint box. Attached is the verification.

We are so sorry for the delay and [redacted] will contact you tomorrow to ensure your order ships or is cancelled and refunded.If you need to reach him directly e-mail [redacted]

I ordered Paleo Bars from Julian Bakery. Took 3 weeks to ship them. When I finally opened up a bar to taste, and ate half of the bar, I then realized it was covered in mold. It had expired two months prior. If you do some searching online, you will find very similar complaints from others. Julian Bakery does not seem like a trustworthy company. They've been in trouble in the past for falsely advertising and not being truthful about ingredients. I learned my lesson with this company and will never use them again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[In my original complaint,...

I mentioned several things, one being that they should offer a discount on the current order or for a future order; since it will have been *FIVE* weeks next Wednesday, when they propose to finally ship my order, some remuneration would seem appropriate. I am not trying to scam anyone; I have managed several businesses, and we would always try to make our customer happy and to encourage them to return. As of now, please continue processing my order as speedily as possible, given the small number of hours per day/ week you actually work on filling orders. Thank you.]
Regards,
[redacted]

Your order had already been cancelled and refunded previously on 6/14