JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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www.justanswer.com
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Quick response and very detailed PDF's, the Mechanic's instructions were spot on. Thanks
I have always done my own work no matter what it is. I need help at times but almost all buisineses say they need a tech to look at it. No time or money for that. Just Answer is Awesome. I had doubts, tried it, and loved it. Billy in HVAC was great. I have used it before and was happy as well. If you dont like your answer from tech, lawyer,etc... you can choose another. It is less than 30 dollars to get professional help if you are willing to do the work. How can you beat that. Customer service was also a big help when I needed them. Ty.
Hello,
Just Answer is a very positive and helpful tool. The web site is very easy to use, plus the information that they supply is priceless!!! The Verified Expert Nissan Technician *** was excellent and you could also tell from his detailed information that *** is a very experienced Technician!! I would give Just Answer and also *** a 5 out 5 Star rating!! I will recommend Just Answer to anyone who is listening or is interested when they cannot solve a problem!
Thank you
cut through what I was thinking was the problem and went straight to the source...
No run around maybes..
Thanks
and *** both helped me work through the issues with my car. They were very patient and answered my questions completely and in a way I could understand.
I was charged 3 times for the same service. The $5,oo "deposit"?, $39.00 for the expert's service (which was very good), and $42,00, a total of $86.00. I was aware of the $5.oo deposit and the $39.00 expert fee, but where/what the additional $32.00 was for, I have no idea. I've been ripped-off this time, but never again!
Hello ***,
Thank you for reaching out to us about the charge here, we're glad to hear that you were happy with the response from the technician but we apologize for any confusion. I'll try to explain the charges that you were seeing and we'll also reach out to you privately to discuss further details of the account with you.
The additional charge that you're seeing was for the Premium service that was ordered, this is the Remote Connection to your computer that the technician used to resolve the problem when they were unable to walk you through the process.
As indicated, we'll reach out to you to go over further details of the account but if you'd like to reach out to us at any time, please don't hesitate to do so and we're happy to chat. We can be reached 24 hours a day by email at *** or by phone at ***.
We look forward to speaking with you and resolving any outstanding concerns.
Sincerely,
*** Roesel - Customer Care Supervisor.
This is just one big ripoff. They kept asking for a password. I didn't believe I had one so checked "I forgot".....supposedly they would send me a new one and it NEVER worked no matter how many times I checked my e-mail and put in the temporary password they send me. Supposed to be a $5 charge for NOTHING!!!
Hello ***,
I'm sorry to hear about the frustration that you experience din getting logged in. You should be automatically logged in if you click the links in the notification emails regarding your response from the Expert.
I'll reach out to you via email and see if I can help and get you reset with a new PW and get you back in touch with the Expert that responded so that you can continue the conversation.
If you need to reach out to our Customer Care team in the mean time, please don't hesitate to reach out to us 24 hours a day by email at *** or by phone at *** and we're more than happy to reconnect you.
Sincerely,
*** - Customer Care Supervisor
You wasted time I would not have given you. I'm not going to pay someone to tell me how to turn my new stove on. I dontppreciate the abuse of my time, providing details to someone who THEN tells me I have to pay for it. Why does this business find it necessary to not put that information up front? Are people not willing to invest time with them if they have to pay a fair bit of money, just to get to ask someone a question? Then we'd appreciate having the right not to give you our time BEFORE you are honest about what you really offer. Disgusted.
Hello ***,
We're sorry about any frustration the you encountered in exploring the site. There are a lot of free sources of information on the internet however JustAnswer is not one of them.
There is a cost to engage with the Experts on the site, but we hope that in the long run that you find the investment to be worthwhile. Our site offers one on one guidance from verified Experts who have spent years in their specialties. For many of them this is their full time occupation.
We are unable to see that you have incurred any charges, and we do hope that you were able to find the answer to your issue with the stove.
If you have any questions about the site in the future, or need any other assistance at all, please don't hesitate to reach back out to us by email at *** or by phone at *** and we're happy to field any questions or concerns that you might have.
Sincerely,
*** - Customer Care Supervisor
The technician that helped me was very nice and knows the solution to my problem.
Thanks for your help I was a little worried about my puppy your prompt answers put my mind at rest . He is fine today cheers.will be in touch if any more advice needed
Great service. Glad you exist. Will be back if I need help again. Many thanks
Very good
I am extremely pleased with the quick response to my automotive question. Will use them again for sure!
Hi the vet I had was great answered quickly and was very knowledgeable. I would use this service again!! ThNk you
Fast response. Professional and straight to the point. Gave me the answers I was looking for without sugar-coating it. You can't ask more from a service like this one.
I give the responding lawyer 5 stars!
I had an antique dressing table I wanted to sell and didn't want to sell it back to the dealer I originally bought it from, so I needed to know, after the last 10 years, what it might be worth now. My first time with JustAnswer brought incredibly quick assistance and knowledgeable answers. I was surprised at how much my antique dressing table had appreciated over those years. The help I received was first rate and I will gladly use this service again and again.
Really good advice from a pro.
I was totally panicking when I thought my dog ate my blood pressure tablet. I was between taking her to the emergency clinic on the weekend and frantically searching on the web for an answer. Since I still am not totally sure if she found it or not, I was relieved what I could watch for and that she was not in danger. Thank you so much!
So much easier and cheaper than the emergency vet! Quick, competent advice. Thank you
I was very pleased with the service I received in resolving a very frustrating problem with my computer. The technician was very competent and resolved the problem which could have had some very significant consequences. All of this took place very late at night. No service is possible at this hour.