JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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www.justanswer.com
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I was very pleased with the service I received from JustAnswer. I had several vintage items I was planning to sell, and received answers to my questions within 20 minutes or less. I would definitely recommend using their service.
did an excellent job answering my legal questions. He was very timely and answered every time in an easy to understand manner! I highly recommend anyone this service to anyone who might be considering using them.
Was advertised to $1 a minute. I waited for 10 minutes and was charged 1
$1 a minute for the first 5 minutes and then $5 for the last 5 minutes. You are supposed to be able to opt out, which I did, and to day I see a bill on my back statement for $46. I did not receive any help, got an email the next day by two people that I told them the same. Now I can not find an email or phone to talk to them about my concern.
Hello ***,
Thank you for your review.
I'm not sure where you're seeing the $5 charge unless you opened up a 2nd account? There was a $1 charge to try JustAnswer for a week and this was broken down into $.50 to JustAnswer and then 5 $.10 charges to charities of your choosing. Like other membership companies such as Hulu and Netflix, we roll over from the trial membership to a monthly membership. This was explained in emails we send out and a page similar to this one that you would have seen while signing in to ask your question: https://i.imgur.com/5GVF7cO.png
I see that *** did respond to your question but you didn't reply back to him. I hope you got an answer about Tablet.
I can reassure you that we’ve taken action to cancel your membership preventing any charges from occurring in the future. I hope this clarifies our service for you and our stance regarding your refund request.
However, should you have any other questions for us regarding JustAnswer and how our service works, you are welcome to reach out to our Customer Support Team anytime, and we’ll be glad to help. [email protected]
Very professional and helpful. They seemed very concerned about my printer problem.
I received excellent service and advice. I would definitely .use the service again and recommend to anyone that needs legal advice.
This service was great for me. It was clear that I was paying $5 for a 7 day trial and would need to cancel if I didn’t want the membership. I spoke with a vet regarding my dog and she was extremely helpful and knowledgeable. It saved me a trip to the Animal ER and hundreds of dollars. The best $5 I’ve spent! I recommended Just Answer to my mom as well and she had an equally positive experience (again with a vet for her dog). I only wish there was the option to pay per question or event because I don’t have enough questions to justify paying a monthly fee. Thank you!
I just needed a simple quick answer to a concern about the amount of Tylenol I was taking as I was concerned about harming my liver. The response was quick an very helpful, with a full explanation. This saved a trip to my GP for an answer.
An attorney wrote me back within 15 minutes giving me the correct information that I needed regarding a possible internet scam involving immigration issues. Thanks to *** I was made aware of this scam and canceled further involvement with it.
Its so good to be able to get an an answer from a professional who knows what he/ she is talking about. Saved me a lot of time looking for dependable help with things im unsure about.
This was very helpful, thank you for getting everything in order for me. I will recommended it to anyone
Was very helpful & extremely polite. Didnt seem to be in a hurry or rushing me thru the process just to get me off there, Seemed to actually care weather I was able to replace,it or not & would of been just a message away if something went wrong or if I had any more questions. Really liked the whole experience & have,nothing bad or negative to say about any of it & will be telling family & friends to go here if ever need macaniccal help!
I need it a second honest professional opinion for my dog X rays and treatment. I was very happy with there professionalism. Thank you
I can't express my gratitute for this service enough. I inherited a big state from a relative and had no idea where to begin to understand the value of all the items in the property. The service gave me access to Diana, an antique expert who was able to identify and value every single piece I have. The service has been invaluable to me. Highly recommended.
This is a great service. The technician diagnosed my problem in less than 10 minutes, sent me a link to get the replacement part at the best price, and sent me a YouTube video showing me how to replace the defective fuse!
The technician was extremely articulate and patient in helping me through my problem. It took a few hours but he got it fixed.
Easy to use and excellent response time with very helpful information. I could tell I speaking with an experienced professional.
It was easy and I had an answer in minutes!!
I wanted to understand more about the Social Security early medical retirement before I applied. Just An Answer's (lawyer) ***. was very thorough, and used plain language which was very easy to understand. There is also an option to talk on the phone if typing is getting too in depth. I was prompted to pay $5 trial period fee to ask my question. This is the paragraph I received via text and email, after I asked my question:
The trial price is $5, which allows you to ask unlimited questions through (exact date). Your order ID is (ID #), and you will be charged the $60 monthly membership fee starting (exact date) unless you cancel. Cancel Anytime. You have unlimited access to our network of 12,000 Experts as part of your trial and membership, so don't miss out on getting expert help from doctors, mechanics, technicians and more!*** Also, it was stated that I will receive an email before my account is charged (giving me a chance to cancel, if I choose).
Very cool service, Highly Recommend!
Very prompt and knowledgeable and answered my tax question thoroughly.
Great Advice
We can’t thank you enough for your help. The advice looks to have saved our bird. He is back to eating.
Thanks for the great help.