JustAnswer

Great Advice
We can’t thank you enough for your help. The advice looks to have saved our bird. He is back to eating.
Thanks for the great help.

Very prompt and knowledgeable and answered my tax question thoroughly.

I wanted to understand more about the Social Security early medical retirement before I applied. Just An Answer's (lawyer) ***. was very thorough, and used plain language which was very easy to understand. There is also an option to talk on the phone if typing is getting too in depth. I was prompted to pay $5 trial period fee to ask my question. This is the paragraph I received via text and email, after I asked my question:
The trial price is $5, which allows you to ask unlimited questions through (exact date). Your order ID is (ID #), and you will be charged the $60 monthly membership fee starting (exact date) unless you cancel. Cancel Anytime. You have unlimited access to our network of 12,000 Experts as part of your trial and membership, so don't miss out on getting expert help from doctors, mechanics, technicians and more!*** Also, it was stated that I will receive an email before my account is charged (giving me a chance to cancel, if I choose).
Very cool service, Highly Recommend!

It was easy and I had an answer in minutes!!

Good quick advice. Very convenient as many times one has a particular question that needs answered. I bought a lake cabin with a boat and the marine mechanics have been very helpful to me regarding boat questions that have popped up.

I signed up for the 5 dollar trial and I was really pleased. I read the fine print and understood I will be charged 36 monthly. So fat so good. I was able to tip the mechanic I am currently working with. I believe it is valuable. I like working on my cars but I am no expert.
Without the right advice I would end up spending way more for parts that I did not need. I have not used the legal service yet but I have an attorney who also charges me for phone time a about $150 an hour. The other thing is I can opt out by just texting the word NO.
Liking the service so far!

Due to the pandemic and the fact that some of the vets at my dog’s office were on vacation, I was having an issue with getting a timely appointment for my dog. I didn’t feel that his ear issue should wait that long for treatment. So, I went online to Just Answer, and a wonderful, caring vet, ***, helped me with my dog’s problem. He got immediate relief and his ear appears to be getting better though she told me to keep my vet’s appointment just incase. This morning he has way less symptoms of his ear problem. Thank you

The Expert was very helpful and the website provide more

Wonderful help! My 15 year old Yorkie was in pain and I needed to know if I could give him pain meds in addition to his arthritis meds because he takes heart meds as well. Of course, it was after normal business hours. I got a quick answer that alleviated my worry and his pain. Thank you!!!

Did not think I would get a response back so quickly. I was connected with an attorney within a few minutes of singing up. The attorney gave me excellent feed-back with an opportunity to do further legal analysis into my matter a t another time. I highly recommend this service.

Great service. The have amazing vets who help me with issues I have with my cats even in the middle of the night!

Gave me a value on both items that I sent. I was very satisfied and will definitely pass on just answer To anybody I know who needs an appraisal. Thank you again.

JustAnswer is amazing. I got answer and have my HOA compliance error fixed using their advice. Thx very much

The technician did a great job helping me. He was absolutely correct in his diagnosis.

I paid a monthly fee to ask an expert about a piece of porcelain. They claim to have sent me the answer via email but I never received the email and when I called they could not resent the email

I was researching a problem with an appliance (a clothes washer). Just Answer came up in the Google search so I proceeded with that route. I entered my credit card information thinking that I was simply enrolling in a $5 trial period. I was then entered into a chat with an appliance technician. I never got a complete answer and therefore did not solve the issue with my washer. I didn't receive any emails from Just Answer about being enrolled into a monthly membership service. I only received an email with a temporary login I.D. Two days after my initial contact with Just Answer, I was charged $28. I was then charged $28 a month over the next seven months. The total amount charged to my card was $229. It's my fault that I did not review my monthly statement to see that I was being billed. But, I was never sent any correspondence from Just Answer stating that I was being enrolled into a service. When I did contact them through an online chat on their site, I was told that i'd be credits for three of the eight $28 charges. I will follow up with them again to get the rest of what they stole from me.

I skied for a appraisal on an item I am selling.. the cost was $2.00 and I gave my card information... today not only did they charge the 2.00 dollars but and additional charge of $60.00 was taken from my bank account through ***... I never authorized this transaction, when I tried to contact the company I received not reply

Contacted them for help with my guinea pig who was dying. Wanted to know what to do, or how to make her as comfortable as possible.They never answered. It was about an hour or so start to finish. Garbage and lost $5.

I see dozens of complaints just like mine ... I was duped into thinking I would get help for $1 but apparently I had signed up for a membership. I used their service one time, then I receive a charge for $46!! Apparently that’s their monthly membership fee! This wasn’t clear to me when I signed up.
When you call to get a refund you can’t get it... because they claim it’s easy to see that you are signing up for a membership. If it was that easy then why are there so many complaints? And since I didn’t use the service again why wouldn’t they give me a refund?? It can only be because that is part of their business model. Apparently it’s legal for them to continue this scam so that’s their justification for doing it. It would be interesting to know what percent of their business comes from these charges.
My issue is only going to cost me $46, but there’s lots of folks with multiple months being charged for no service rendered. At best, this is dishonorable... I’m so grateful I never had to work for a company that does business this way.

Used this company over a year ago and then, just last week, my account was debited for services I never knowingly signed up for nor received any notification of having signed up for. Contacted customer care repeatedly and chat directly with no satisfaction. No response or was simply cut off