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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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I deleted my OneDrive files by accident. *** Islam helped to recover them. I am very thankful, they were very important for me.

Thanks for the info, was very useful. I will return if I have more legal questions.

I asked a question and paid the five dollars (and therefore gave them my credit card info). I recieved the initial SMS immediately saying that the expert would answer soon and I would receive an alert via text. I still have that text. I never got an answer, and when I go to the homepage to make sure I can cancel (I never got the promised “reminder” text to cancel before 7 days like the bot promised) I can’t access anything but the bot that just sends me to a page to sign up for a free trial. I can’t even ask them. I just know I’m going to be charged for a whole month of a service that doesn’t even work at this point. It takes 24 hrs to process according to most apps (which is so unfair/they should say 6 days not 7). I am ok if I lost $5 for my own stupidity, but I absolutely feel that this is fraud because I can’t get out of the big subscription that’s sure to come my way.

JustAnswer Response • Nov 05, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. I do apologize that you had problems trying to cancel the membership. We did send out a few different emails welcoming you to the membership, explaining the benefits of the membership and an email is sent before your trial is ending.
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

The website was extremely easy to use. I would recommend JustAnswer to anyone.

I learned more from the estate attorney in 15 minutes than I did in an entire year of working with a local attorney. Excellent service

Truthful answers, considerate and will provide guidence even if it doesnt lead to hiring them. Very honest and saved me from being taken advantage of due to my ignorance of Canadian laws.

I've used JustAnswer (and *** for small engines) before. He and this service have been great! You do need to read what you are agreeing to (you don't have to subscribe to a monthly membership). And you must describe symptoms/questions clearly and expect a dialog with your JustAnswer expert.
If email dialog is too slow for you, you can pay a little more for faster responses, e.g. direct phone calls with the expert! I've used both.
My most recent experience was with *** for small engines (surprise)! The day before a HURRICANE hit my area, I COULD NOT START MY POWER GENERATOR! I emailed and he accurately diagnosed the problem and told me what part to get! [Through no fault of the service or *** .... I could not find the needed part nearby BEFORE the hurricane hit. But I ordered the part online and it solved my problem when I did get it.]
Thanks JustAnswer and especially ***!!!

The lawyer I used was extremely responsive and followed up immediately to every question I had. Definitely will use again if needed!

I learned more from the estate attorney in 15 minutes than I did in an entire year of working with a local attorney. Excellent service

I was trying to find an IP address of a person who claimed they were living in Turkey but were really living in the Netherlands. With help from one of the staff not only did he show me how to decipher an email header but he helped me locate the country in question and in doing so confirmed to me the person was a scammer. Excellent service will use again.

Quick direct and to the point. got me the answer I needed

The call helped me clarify my thoughts and make a better statement of what I want to happen.

My computer got a bug that my anti-virus could not get rid of and at the same time, I kept getting messages about corrupted files in my office programs. Art figured it out in less than a minute. All figured out and fixed. Thanks Art!

was very prompt and helpful with guiding me through the issue with my Kindle Wifi connection.
The problem was not with the Kindle but in the modem configuration. The service provided saved a lot of stress.
.

Answers fast and accurate. I am a long time user and I love the new service. In the age of information this is the best source of information!!!

My wife and I came home late in the afternoon to feed our dogs. Our 13 year old cockapoo had no appetite, and then we discovered fresh, bright red diarrhea outside. Our veterinary clinic was still open so I called to bring the dog right in for an exam. I was advised to take him to an emergency clinic. As we were preparing to leave, I looked for any type of advice online and discovered JustAnswer. Time was short. There was a chat option and I typed in a brief description of the problem. I received an immediate response and was referred to the online veterinary doctor who asked some questions and indicated he would send me some information within 5 minutes. As promised, by the time we arrived at the clinic, Dr. Peter sent me a description of what was probably going on and he recommended a course of action. A few minutes later we met with ER doctor who explained there could be several possible causes for this problem. Because we had all of our dog’s medical records (shots, tests, etc.) and we explained that our regular vet recently reported the dog to be in very good condition for his age, the doctor suggested a couple of options. One of these options was right in line with *** recommendation and this is what we chose to do. (Three meds, and rice/chicken for a few days.)
Today is the second day and things seem to be normalized. Four more days to go.
Dr. Peter objectively told us what we needed to know to make an informed decision in just a few minutes. I highly recommend JustAnswer.

Was happy with information I was given. Wish the response was a little quicker.

Catmastertech did a great job diagnosing the problem and helped with the follow up directing a novice in repairing the problem.

I was awnsered promptly. Took the advice given, which was 100% corect.and now im alive to write this message.Thank you...I will recomend this site to everyone I know and will continue to use it in the future.its not a scam its very straight gorward and helpful...

I couldn't get my computer to update BIOS, and *** sent me the link and helped my with everything. I highly recommend.

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

Web:

www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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