Sign in

JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

Sharing is caring! Have something to share about JustAnswer? Use RevDex to write a review
Reviews Ecommerce JustAnswer

JustAnswer Reviews (%countItem)

Wow! *** was wonderful! I run a non-profit cat rescue shelter and though I’m pretty good at determining health issues and treatment, I needed some help to make sure I was treating one of our kitty’s in the appropriate manner. He was very patient and very thorough with his questions and quickly determined what the problem was and the best way to treat the kitty. He gave me the assurance I needed to properly treat this particular kitty. I will definitely be contacting him again!! Thanks again

This was my first experience with JustAnswer and I was very pleased. The response time on both the chat and personal phone call was excellent. The information shared answered my questions and resolved some important issues for me. I will not hesitate to recommend JustAnswer to friends.

So grateful for the quick and caring response. While on vacation my dog ate my medication and it could have been a disaster. Thankfully we were able to get it out and she was running carefree an hour later.

After days struggling on my own I bit the bullet and used your service to sort out my computer problem, I wish I had done it sooner. The young man couldn't have been more patient and helpful. I highly recommend this service and was so delighted with the outcome. I thought I had lost the records of over 20 years worth of artworks. Thank you, thank you thank you. I was advised that the cost would be only $59 which I was happy to accept. I was also happy to add a bonus for the young man and as per the advert hereby cancel any further charges to my account. I have taken a copy of this correspondence for future reference.

Fantastic-immediately available with response and made sure I was comfortable with diagnosis so I didn’t worry. Saved me a trip too Vet ER!

Yesterday I asked a question regarding a car I'm repairing. I never got a response from Just Answer. I was billed in the amount of $34.00 for a membership, Which I did not knowingly ask for. I have used their service on a fee for service basis and have gotten help on numerous questions in the past. I don't know what's going on with the company but something's gone wrong! They are now using misleading tactics to trick people out of their hard earned money. Buyer beware!

JustAnswer Response • Oct 24, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for a new account and chose the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.

Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;

***

Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
If you decide that you need to use us again, you mentioned you have another account with us. You can log in with that account, or you can use this account on a pay per question basis.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

They roped me into a $1.00 Credit card payment for a trial membership. I was unsatisfied with the service so I tried to cancel the membership following their guidelines and was unable repeatedly to do so. I keep getting a response when I hit the cancel membership button on their website that says: "Pearl has left the room. A Customer Care agent will be with you shortly." This has been going on for hours.

JustAnswer Response • Oct 24, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

I can confirm that your membership was cancelled on 10/11/19.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

Customer Response • Oct 28, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Looking online for some info when my email stopped working, this box popped up and asked if I needed help. I thought it was a customer service rep thru my ISP and checked yes. I was in too much of a hurry and didn't read everything in the small print because I'd been without email for awhile at that point.Big mistake. As the rep rudely reminded me when I called to make sure the $1 Trial Membership was cancelled AFTER I found they had billed my business debit card $46, it was supposedly written in plainly on the website. NOT! This is a scam! Full details and disclosure are not really clear and I bet most people end up losing a few hundred bucks before they figure it out...

JustAnswer Response • Oct 24, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for the discounted $1 question with the 7 day free trial membership. This information was stated before your payment information was input. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.

Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;

***

Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

Customer Response • Oct 29, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I enroll on the $1 trial, when I tried to cancel online I was redirected where you enroll, I sent a text requesting for the service to be stopped after 2 days and received a reply stating that I was unsubscribed. a week pass and now I was charge the full fee and the representative that took the call told me that they do not reimburse even though I cancel within 2 days.
This website is misleading and tricks you, without a way out of it.

JustAnswer Response • Oct 11, 2019

Hello ***
Thank you for getting in touch with us about this. We apologize for any inconvenience. It does not seem that we have any record of a request to cancel the membership from you prior to the billing. We did receive several pieces of communicating and images intended for the Veterinarian that you spoke with.
As a courtesy, we've gone ahead and cancelled and refunded the membership charge. You should see the funds back in the next 1-3 business days.
Please reach out to us if you need any further assistance.
Regards,
JustAnswer Customer Care

I acquired a Panasonic cordless phone set. Although many families have eliminated their home phone lines, I still have mine for several reasons. I like this Panasonic device because it not only has BlueTooth connectivity for my cell phone when I am home, it allows the use of a wired headset. The set I acquired on eBay had three handsets, and I then received two more from my friend who didn't use his any longer. I had a terrible time attempting to get the last two synced with the base with no avail. I received help from tech ***., who was patient and very forgiving. We got the two new handsets registered and synced with the base unit within a few minutes!
Bravo to ***, but I'm just a little disappointed in the expense of using the program. However, I wouldn't have these handsets synced without Just Answer's assistance!

I had a quick response and got the information I needed; well worth the money.

the fastest service. And they connected me to a lawyer on shore immediately not a minute wasted waiting

Very good service and the fix for my problem was solve in 2 minutes
Thanks

I had a problem with my printer hooking up with a newly installed router.They got it working.Great job.

I got the information I needed. The response time was very fast. Thank you, JustAnswer.

I have used justanswer for immigration, tax, academic and mechanical questions. I have been fullt satisfied every time. I highly recommend them. however, it looks like the prices have gone up in the past 10 years.

Got back to us ASAP and was spot on thanks will use again hopefully not needed but would use shain

My experience with JustAnswer, in particular RAREWARES, was excellent. I will definitely use her and you again. Thank you!

The mechanical expert gave me a very promising lead. I am planning to follow his recommendation next week and update him with the result. After looking around in the internet and calling local experts, the only person that gave me a valid answer was the JustAnswer expert.

First time user and could not have been more pleased. I recomend Just Answer ( *** )
Toyota Mechanic to anyone. Thanks.

Check fields!

Write a review of JustAnswer

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

JustAnswer Rating

Overall satisfaction rating

Address: PO Box 29045, San Francisco, California, United States, 94129-0045

Phone:

Show more...

Fax:

+1 (415) 480-2121

Web:

www.justanswer.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



E-mails:

Sign in to see

Add contact information for JustAnswer

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated