JustAnswer

I paid the $1 for 7 day trial for help with auto repair they were some help but not completely. I cancelled the membership in my online account 2 days later, then no longer had access to the account. Then on my credit card statement Just Answer had charged me $39. I called and was told now it was cancelled but they could not refund the $39. The next card bill comes charged another $39, I called again they say again now it is cancelled but no refund, I ask to talk to a supervisor and hold for 20 minutes then am told I will be called in 15 or 20 minutes, 1 hour later I called again same thing. Two more calls and 4 hours later still no supervisor. stay away from this company

I clicked on for their trial offer. I was told if I paid for the trial offer that I could chat, online, with a veterinarian. I submitted my credit card info & my card was charged. It then went to the terms of service screen, then would not let me return to chat screen. I made several attempts to chat regarding this issue. In doing this, I was only offered the same generic message that I had received, initially. No one responded to me regarding the charge on my card. Instead, I was being prompted to click the link for a trial offer. I did click on everything I could find & navigated through the whole system in an attempt to resolve this issue. I was unsuccessful. So, basically, they just stole my money & then became unresponsive to mek

Just ask me said for 5.00, they would answer my question. I gave them credit card info. I did not get an answer, but did receive 15 other solicitations for help; I accepted no offers!
They just hit my bank account ((credit card) for
$45.00

Still nothing for Because.com.I want to get out of the membership and they keep trying to sell me a different product. I cancelled the membership three days after I received the product due to poor quality, this was back in July. Three months later I get a charge to my account for 68.03 for a product I did not order, plus makes my account overdrawn 35.00 overdraft charge. The only way I can stop this, is to put a stop payment on the company which will cost me another 25.00, or close my debit card account completely

I also was misled into signing up for a membership. I saw that Just Answer offered $1 for a question to be answered by a professional. I did get that question answered, but only expected to pay for that one question. On the site right now, there’s no fine print that says a membership will cost $46, not even at the bottom of the page, and I think that is false advertising. I was definitely misled, and it looks like others have been, too. I requested a refund but was denied, so I told the phone representative that I would write a review on here. I would really like to get a refund for this incident. If Just Answer makes it clear on their website that a membership costs $46, even in very tiny print on the bottom of their webpage as some companies do, I bet they will get less complaints.

They are advertising that they can prescribe medications for your animals but after an hour wait after you tell them what's wrong and they bill you $5.00 they text you and say (I'm SORRY we can't do that it's against the law) STAY AWAY There Scamer's

Last week I used the justanswer*** website for a minor technical issue with my camera. I filled out the form that was basically forced up on me and paid the $5 to which I agreed to. Looked in my account today and was $66 that I had not authorized and would like a refund. I did not see how much of this company is and how their shady tactics are ripping people off.

I signed up for just answer as a one time thing for $5 to get what I thought would be a one on one on line medical dr appointment type of chat. It ended up being a forum type of page where I had to post a question for everyone to see (which was very personal ) and wait for his answer. Not only that his answer was extremely vague, fine. I didn’t mind paying the $5 to learn my lesson. So I cancelled it right after to make sure I wouldn’t get charged anything after and I was looking at my bank statements and I just got charged $46. When I e mail them and tell them what happened they say I’m ineligible for a refund but to use our membership to my advantage and ask anything, I again wrote another e mail stating that I don’t want a membership especially one where I was misled and again says ineligible. I write one last time and he writes back not even saying anything about the refund just saying that he documented that he made sure it’s canceled . Horrible customer service . I read a lot of reviews just before and hundreds of them are literally the same thing I’m going through. I don’t know how they’re still in business.

Charge me five dollars for some information signed me up for a monthly membership at $34 a month I didn’t know that I signed up for it I didn’t read the fine print well then they continue charging me for 10 months on my credit card when I finally notice I had the card canceled got a hold of them they said they would only go back to refund me three months they did but I still haven’t been able to get the rest of it or even talk to him I complain to a manager they don’t wanna talk to me

These guys are scammers. I agreed to a $1 fee as a trial. After several days I got an answer that had no bearing on the question I asked. Prior to getting that answer they billed me $39 for I don't know what. After disputing that charge with my bank, they billed me $48. These guys are thieves. Period.

I do not think this is a real company. Yes it is someone that can tell you things to do like my TV but to get all these other charges on my card for what reason. No live person will answer to talk to you, you talk to a computer.

I used this service to have one question answered. I paid $50 to have a professional call me. I just took a look at my credit card statement and have been charged the last 2 months at a rate of $49 per month. When I called, I was informed there was nothing they could do for me. Why would I pay a monthly membership? I have used this service twice in the last 2 & 1/2 years. I was provided great information, but I have paid the going rate both times to receive this information. All I want is a refund for the two months that I did not use the service. A complete scam!

I contacted Just answer for an issue with my Car. I was told that I would have a 7 day membership for $5. And that I could cancel the membership within that time. Or I would be charged $34 per month for the membership. I asked if I could cancel the membership during the initial call and was told that I could. Which I then requested saying I only wanted the trial. And not to be a member.
Needless to say I became a member.
On the plus side the tech I talked to was very helpful.

Wish I contacted JustAnswer before I proceeded with our K1 visa, I would of saved allot of time and money! They gave me options and advice on how I should of proceeded in our situation before proceeding with the K1 visa. Thank you for your advice.

I just bought a new computer and even though I had internet, could not open any pages. I tried everything possible and nothing worked. Somehow I got hooked up with this company. The representative got on my computer remotely and kept trying things until he got it fixed. I've always said that I needed an IT person and now I have one!

Quick response from highly experienced, knowledgeable professional. All my questions were answered completely.

was awesome! He asked me the questions he needed to assist me according to what I asked him to help with. He was very professional, knowledgeable and efficient. I’d definitely recommend him!

Just answer was easy to use. The main thing is this orocess fixed the problem. I was then able to install the software.

Just Answer for me has been valuable in a world where I need instant answers. Using JustAnswer saves me a great deal of time. However they had a problem with their website in which the question request created a needless and confusing redundancy. In my experience their support staff was not properly trained on how to respond to the customer. Instead listening to the customer, in this case myself, they kept interrupting me while I was explaining the problem. They were parroting a set of instructions while I was explaining to them that these instructions were defective in the first place. After about 30 minutes the support member finally "got it" and understood what the problem was. What should of happened is the customer support should have made note of the question, and if not able to answer then refer to someone who could and return the call. But they didn't. This was extremely frustrating.
When I was able to bridge this redundancy I was able to get my question answered. In my 6 attempts at getting an answer all were promptly answered and were for the most part right on target. This is where I give JustAnswer high marks because this is what counted.

Very quick to respond! Went through what needed tone with ease to understand!