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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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JustAnswer Reviews (%countItem)

I had a problem with my printer hooking up with a newly installed router.They got it working.Great job.

Very good service and the fix for my problem was solve in 2 minutes
Thanks

the fastest service. And they connected me to a lawyer on shore immediately not a minute wasted waiting

I had a quick response and got the information I needed; well worth the money.

I acquired a Panasonic cordless phone set. Although many families have eliminated their home phone lines, I still have mine for several reasons. I like this Panasonic device because it not only has BlueTooth connectivity for my cell phone when I am home, it allows the use of a wired headset. The set I acquired on eBay had three handsets, and I then received two more from my friend who didn't use his any longer. I had a terrible time attempting to get the last two synced with the base with no avail. I received help from tech ***., who was patient and very forgiving. We got the two new handsets registered and synced with the base unit within a few minutes!
Bravo to ***, but I'm just a little disappointed in the expense of using the program. However, I wouldn't have these handsets synced without Just Answer's assistance!

I enroll on the $1 trial, when I tried to cancel online I was redirected where you enroll, I sent a text requesting for the service to be stopped after 2 days and received a reply stating that I was unsubscribed. a week pass and now I was charge the full fee and the representative that took the call told me that they do not reimburse even though I cancel within 2 days.
This website is misleading and tricks you, without a way out of it.

JustAnswer Response • Oct 11, 2019

Hello ***
Thank you for getting in touch with us about this. We apologize for any inconvenience. It does not seem that we have any record of a request to cancel the membership from you prior to the billing. We did receive several pieces of communicating and images intended for the Veterinarian that you spoke with.
As a courtesy, we've gone ahead and cancelled and refunded the membership charge. You should see the funds back in the next 1-3 business days.
Please reach out to us if you need any further assistance.
Regards,
JustAnswer Customer Care

JUST ANSWER IS A SCAM. I SIGNED UP FOR THE TRIAL FOR $5 AND THEY AUTOMATICALLY TOOK THAT $5 AND THEN $53 MORE FROM MY CREDIT CARD THRU TD BANK. I CALLED THEIR 1888 NUMBER TO GET IT BACK AND THEY SAID THEY COULD NOT GIVE ME A REFUND. THEY BASICALLY STOLE $58 OFF ME THRU THEIR WEBSITE. NEVER EVEN GOT AN ANSWER FROM THEM CONSERNING WHAT I WANTED TO ASK THEM!! THIS SHOULD BE CLOSED DOWN AND INVESTIGATED. FOR REAL!!!!

JustAnswer Response • Oct 23, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.

Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;

***

Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

I was required to use this service in order to solve an issue with a google account. No options other than say yes or no help. I agreed to the 1$ amount with 30 days to cancel the $28.00 a month subscription fee. I spent two hours on the phone and no one could help me. I immediately cancelled the subscription. I received a cancelled membership email from *** on 6/15/2019. They have continued to deduct $28.00 per month since then. I have tried to contact them three times and get the automated response but no one will address the cancelled membership and a refund for the continuing 5 months they have continued to take my money. They do not have a right to continue taking my money and I was well within the 30 days. They owe me a refund and to quit debiting my account.

JustAnswer Response • Oct 23, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.

Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;

***

Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payments for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

Customer Response • Oct 25, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely,

***

I will accept but they did NOT tell the truth. The initial offer was for 1 dollar and I cancelled within the time permitted and the only email I received was telling me my membership was canceled in June! I kept all the emails sent because I was so unhappy with their service and thought the email canceled any contract. Beware this is not a reputable company. Why wouldn't they reply to any of my email?

Thank you for your assistance

Always a quick and helpful response when I need it the most.

Best tech service provided via internet and I would recommend the service to anyone needing help with their computer system.

Got the information that I needed thank you mark. Cost 65 bucks to sign up.

The expertise provided gave me a clear and definitive path to resolving my legal dilemma. Thank you “Just Answer” for just answering my question. You people rock!!!

answered some very tough questions for me and was endlessly patient. I felt very confident that he knew what he was talking about. Thank you ***!!

A little slow at answering but very helpful would use them again. And tell my friends and family.

Quick and thorough response. I will try recommendations. Thank you!

I have been very stressed about how to deal with a large bill from a US hospital. Having drawn a blank with my own lawyer, I went to the internet and found this amazing site. The lawyer that responded has been most helpful and kind on how I should proceed. I am now confident that I can deal with the issue myself. Ongoing support is available to me should I not get satisfaction myself.

This is the second time I’ve used this site. I’ve been pleased with both my results. It’s quick and low priced so most people can afford expert advise. I did however, have a bit of a problem with using the site. It is not as user friendly as I’d like.

You solved my issues.
My computer crashed, Office Depot fixed it, I could not get all of my old programs back. The representative from Just answer performed better than HP or Microsoft in fixing my issues. I was amazed at how easy it was for JustAnswer as compared to the professionals HP and Microsoft. I am a believer. Thank you JustAnswer for your professional and fast problem solving.

I needed answers to 4 different questions, one medical, one legal, and two mechanical. Their experts were able to get me the answers I needed in all cases.

Don’t know how I got snookered into a “membership” that was never my intention and for the $49 they charged me, I asked one question.
Previously had used this service and asked a question at a time fee for service - plain and simple. I thought I had done the same this time not realizing it was a trial period.
I asked for a refund and was denied repeatedly.
I will never use this service again.

JustAnswer Response • Oct 11, 2019

Hello ***
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted a trial offer to try our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a refund of your most recent charge. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. I assure you that moving forward you will not see any recurring membership charges. Your account is now on a pay-per-question basis and you will only be charged when you post a question.
If we can be of further assistance, please reach out to our Customer Care team.
Regards,
JustAnswer Customer Care

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

Web:

www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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