JustAnswer

Hello,
I used the services of JustAnswer in the past.
I tried to log in to my Membership but was told that it had been canceled. However I am still being charged a $40.00 membership fee from my bank account. I am simply asking for a goodwill check by JustAnswer regarding this issue.

I needed an answer quickly from a real estate lawyer familiar with litigation in order to make a decision regarding my pending first buy. I found justanswer.com rather easily. They advertised one question answered in a short period of time for $5. In haste, I went through the process and checked out so I could get my answer. I was very satisfied with the service actually. I answered all the emails asking for surveys. I filled out a 5 star review. And now two weeks later I notice *** charge on my account from them. Naturally, I called them to inquire and I'm told that the terms of service stated that I was starting a trial membership and that I needed to cancel before the trial ended in order to avoid joining as a member. I admit , I did not read through this as I needed quick service which was very clearly advertised. I don't think you should expect a customer to read through a contract that could take upwards of a half hour before submitting so they could get their "fast" service. On the phone, they even stated that they sent emails during the trial reminding me about the pending charge. This is not true and I can verify that. The emails I did receive were welcome emails, and emails encouraging me to join the membership. One of them was titled "unlock your benefits". I did not open these emails and just passed by them while checking my inbox as they did not indicate that *** charge was coming my way and that I was joining a monthly membership. The customer service representative that I spoke with were very well trained on how to respond to customers like myself inquiring about the $55 charge. This indicates that they are willingly running an unfair business where they try to trick the customer. Shame on me for not having my guard up and reading the terms. I have not used any further service from them beyond the original 5 dollar question so I fully expect a "sorry for the confusion, here's your refund", not a "gotcha!". So far, I will not be receiving my refund. It's a shame because the product is excellent if it actually stays at 5 dollars per question.

Awesomeness I wished I had known of this before !!!!! I thought it was a joke BUT GAVE IT A SHOT AND THEY FAR EXCEEDED MY EXPECTATIONS !!! NIGHTLY NEWS SHOULD DO A SEGMENT @@

Love this service! My 8 week pregnant chiweenie broke out in terrible hives late at night and they directed me in how to care for very quickly and followed up. They also did not mind answering a secondary question about doggy labor for me. Extremely friendly and very helpful. They can't fully replace your vet but can for sure help save some bucks on those emergency vet bills and long nights worrying is my furry companions are ok till the morning. Thank you just answer.

I found this service by entering "Best Real Estate Lawyers in Colorado" into the search engine. For the $5 trial fee, I feel that I got some sound legal advice and have a great direction to go in my current problems with the Homeowners Association where we live. It only took a matter of minutes to explain, in lay terms, what the Association is in violation of, as well as some nuisance neighbors that we have. He also explained that the owners are in the same violation of the bylaws, and subject to a suit as well. I now have a positive direction to go, and feel that I occupy the high ground both morally and legally in this ongoing fight. Best $5 I've ever spent!

I enjoyed the quick response and feedback and the willing to help me step by step and patience. Thank u

Received fast and thorough answer when I was concerned about my 5 year old dog's pacing and restlessness. Basically, though, the only positive answer I could get was to take her to the vet. While it is a comfort right then, and could potentially save a pet's life, there's no way a vet can answer a question with absolute certainty without seeing and examining your pet. However, I am a member because I do want to have somewhere to turn in emergencies. with situations that arise after hours. The vet was prompt and knowledgeable and I would recommend this service.

I was trying to find the approximate value of an unusual estate item. JustAnswer's Wayne was able to help me within the same day so I could advertise the item with an appropriate starting price.

Used Just Answer to resolve wiring issue. I could not figure out how to repair a three way switch. Within ten minutes an electrician emailed me back. We decided to talk instead. He called me and we resolved my wiring issue within about give minutes. Excellent response.

I had very time sensitive civil case with my landlord for an Unlawful detainer hearing were I was screwed over because I lost my paperwork on a transit service, and couldn't show proof of the facts I was using to defend myself in this case, so I was forced to move out on a technicality. Days later the transit emailed me stating the had retrieved my portfolio and there lost and found, I was so happy but I had no idea what to do , then I asked a lawyer on just answer, and he descriptedly explained to me what , where , and who , how I can go by this and file a motion against the judgement, in which I I did and won .. thank you just answer

Just Answer is great and the technician that assisted me was excellent! I have a Vizio 4k smart TV and had been watching something on Netflix when all of a sudden the TV just turned off. After turning it back on there was no network connection. After trying to fix it on my own with no success I turned to JustAnswer. I would say that within 15 minutes the problem was fixed. I will definitely recommend them after this!

I have had some legal questions, and needed prompt answers! Your service gave me my answers.

First response took some time and I had to call to get a response but *** o was very helpful and responded very quickly to my questions. He knew his area very well and had answers. He has his own practice, so it’s clear he wasn’t using the web to provide answers, and is actually an expert in the legal field. I can see the first answer guarantee within the first 30min can be misleading, or the recurring bill. I imagine it can be hit or miss depending on who you get.

it was very good , your answers help me to think and your advice was correct .

mechanic diagnose was correct and problem solved. So happy to get it I ordered parts right away.

Although I didn’t receive the help I needed my question was handled very promptly, with concern, respect and professionalism.....I will use them again in the future....

This website charged me for a membership fee for 2 months and refused to refund it when I called to dispute it. The CR, Men, said his supervisor, apparently named Eddie, refused to issue a refund. The website asked for credit card info to cover a $5 fee then proceeded to charge the card $46 for a monthly membership I didn't sign up for. The card declined which should have told them I wasn't interested in their membership but instead they proceeded to attempt to charge the card numerous times over the next 2 months till they were able to charge it. I never received an email stating that they were wanting to collect any monies or were having difficulty doing so. If I had I would have let them know 3 months ago that I had no need for their service. This company needs to get a clue. When I tried to get a refund after seeing my credit card bill, they were less than helpful. Not happy with their gimmick service, and this website preys on busy people who don't have the time to deal with nonsense. Not everyone lives life with the internet attached to their hip. Very unhappy to be taken advantage of. I was okay with their $5 fee for an answer, I am not okay with their money making scam to take advantage of consumers. This company should be ashamed of themselves and the participants who make themselves available to collect the fees and answer questions should think twice about putting their names and reputations on anything.

This business is a total scam. This business charged me over 4 months of 84 dollar. Never answer my question once

I have a warm and fuzzy feeling for JustAnswer so far because I was embarking on a big computer project which previously had seemed overwhelming and intimidating. I asked a technical question online and JustAnswer appeared with a chat box. There was a $5 introductory fee. Within 20 minutes or less I had 2 problems solved. I understand about introductory fees, subscriptions, canceling subscriptions, etc. So that's a non-issue. Instead I am feeling a great sense of relief because I now have a go-to resource to help me with technical computer questions.

Great to be able to find an answer from people who are experts in the chosen field. I have already told my family about your services. Thanks.