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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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My vet was amazing and probably saved my dogs life. Two of them had gotten into my moms medication bag. I was out of town and frantic and he walked me through all the steps to take to get them through. He was prompt, courteous and thorough and I would recommend this service to everyone!

11 PM. I was tired. Gave my cat his thyroid meds forgetting he already got them earlier in the day. When I remembered, I panicked. Thought I may have overdosed him. I had no way to get him to emergency vet. Looked on line and found this service at a great price, since I am on fixed income. Dr Peter answered and calmed my fears. My cat, *** would be ok. I love him so much. Thank you so much. I will recommend to all.

Received my appraisal in a very timely manner. She was able to find the furniture maker whereas I was unable, in spite of my detective work. Thank you for your help, highly recommend!

Great service thank you for the expert advice and would use again

Finally, after decades, received an answer, an authoritative answer to a long-standing question. Does a little bite of chocolate really kill a dog!?
The answer, but are specific dog, is no! read the details of the report from the veterinarian here on just answer.

Dr *** was excellent. Fast complete answers to my questions.

was informative and told me what I believed already to be true. It was nice to have clarification. I'll definitely use this tool in the future if necessary.

WOW better than I hoped! An electrical problem with a camper/travel trailer is not an easy thing to research. Even the RV Dealership did not have any verbal advice to give me. The Just Answer RV mechanic Rob knew exactly where to look for the info for my problem and told me where to find it on my camper. It was resetting a breaker switch hidden on the bottom! This has saved me hundreds of dollars in taking off work, dragging the camper to the dealership, and them charging me $100+ to push the reset button. I am very impressed with Rob. I will go to JA in the future for my RV problems before going to the dealership. Thanks Rob! :)

I liked getting an answer at 10 pm, can't do that locally of course from a professional.

I reached out to a mechanic over problems with my car not starting. He immediately sent me wiring diagrams and directions on how to test numerous things that could be the cause. After a few tests I had everything eliminated but the starter!! That was the culprit. Thanks a lot!!

very knowledable and helpful. Great service. I like this is available

I received a quick response that was clear, helpful and professional. Highly recommend this site.

Very knowledgeable. The advice was direct and on point. I wouldn’t hesitate to use the service again.

Good lawyer. He answered all my questions I asked. Thank you.

Was in a lot of pain. They answered me within a few minutes and was able to reduce pain and apply the proper meds.

Well unsure at the start but Jon Miles changed that and received some first-class advice to continue with my intention to get justice done. cheers and keep up the good work for others that need your help. kind regards

The cooperation and the timeliness I received help for my question was very comendable. I was received an answer to my question within a day that I felt comfortable pursuing.

No one got back to me. Awful service. Ok, so they wanted more words: They completely ignored me, and when I tried to give them a second (of the same unanswered question) message, red letters prompted on my screen saying that I've already asked that. Incompetent. Inefficient. Completely deceptive and a total pile of crap. Do I meet the minimum of words now?

JustAnswer Response • Sep 27, 2019

Hello ***,
Thanks for getting in touch with us about your experience.
Unfortunately we are unable to locate an account on our site tied to your Email address and we are unable to locate any prior attempt to contact our Customer Support team using your E-mail address or name.
If you believe that you posted a question to our website please don't hesitate to reach out to our Support team from the Contact US page and we would be happy to look into this for you.
Regards,
JustAnswer Customer Care

A customer service rep made right a charge by giving me a free month service than said he would cancel my subscription. I was charged again when my subscription was suppose to be cancelled. He did not do what he said he would. Now I have another charge. I want my money back. This service was cancelled. I never agreed to another month.

JustAnswer Response • Oct 09, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.

Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;

***

Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payments for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

I used this service over a period of 5 days. I paid the initial agreed upon amount. I discovered that I was being billed every month to the time of $37.00 per month for 6 months. Upon calling Just answer, the call center attendant indicated that I was billed for the full charge for the convenience of the service and that I was being notified by email every month of the billing statement and cycle. I received no such email(s) and it was only by chance I noticed this against my account. I find this type of service to be predatory.

JustAnswer Response • Oct 09, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.

Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;

***

Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payments for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase
Senior Customer Support Specialist

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

Web:

www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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