JustAnswer

I had a matter of the heart an family was to close to get an unbiased opinion so I turned to Just Answer to get their input. They were a great source of information that was unbiased and sensible and allowed me to make the right decision BEFORE I acted an made a rash decisive mistake. Now I have time to really consider my options and make the right decision. Thanks team!!!!

I went to the website to ask a question and it allows a free question, but you have to give your credit card information for a free trial that will roll over into a membership after the trial, but you can cancel at any time. It says they will email you prior to initiating the membership just like they stated below in response to the other person's complaint: "a billing reminder E-mail to each customer 3-days prior to the membership billing with instructions on how to administer their membership." I never received any emails. I found the charge on my credit card when I was checking my bank account online. It was three days after the charge posted. I contacted JustAnswer and they said they can cancel my membership but could not issue a refund. I find this ridiculous. Their policy says you can cancel at any time which would mean you should not be charged for services you do not receive. They also say they will send an email which never happened. I would not recommend anyone get caught up with this company. It is dishonest practices. Other reputable companies do send an email letting you know if a trial is ending and you will be incurring a charge...

When you sign up for a trial, it says on the screen "Don't worry, we will notify you before we charge you for the full membership after your trial expires" Guess what, they don't. Then they charge your card and when you call to complain, they tell you it is non-refundable. Total scam

The answer to my legal copyright question was clear and quick. I was disappointed however because I understood from the ad that it was a one-time trial for $5.00. However, my credit card was immediately charged $5 plus $50. To me this is misleading and fraudulent.

Doctor was spot on. I knew exactly what I needed to do. The only problem now is getting into a doctor’s office before August! If only the doctors practicing out here were as king and knowledgeable as on here.

Quick and easy.

I bought 4 rescue parakeets of deploreable conditions, I did all I could it they recovered very well, tho' not fully tame yet, plus my other 4 birds.They are paired into male & female couples.Then one rescue male. had lethargia and other sick symtoms.I received from the Just Answer Vet very prompt response through excellent above and beyond bird Parakeet Expertise Health and future plus probable issue diagnoisis ,that turned out to be exactly right and I did all he said so focused, specific, and did'nt seem to mind at all to be so detailed.He really does honestly care!! Just Answer is Excellent! I 'm referring ALL my friends & Family already!!

Gave me a quick insight to what *** was experiencing. Very cheap, $5, to talk to a professional. Where do you get that? *** was thorough and explained everything to me in a clear, consise way.

I loved the response time! Quick to answer. Saved me time and money! I was able to get my answer without having to pay large fees to a lawyer. I would totally recommend this service!

My 3 dogs got into a entire bottle of Deramaxx that was just prescribed to my DoxiePin. Not sure who ate what, they helped me with inducing vomiting and determining who ate the pills. They then directed me to the U of I - Champaign Animal Poison Control Hotline for follow up since I had to induce them with Hydrogen Peroxide and the potential toxicity from the drug. My Chihuahua was still not doing well from the event and I had to take her in to see her vet this morning. Brought all 3 in just for doctor to see they are doing alright and acting normal. Thank you for all of your continued phone calls to see how I was doing with things on a Sunday! They are my babies and I didn’t have anyone around to be able to help me. Would recommend their help to anyone in need. Very patient, informed and friendly!

Deferred replacement of ***
I have an old ***, which had given great service but is quite long in the tooth. Latest was repairing a flat tire resulted in the drive not working. I provided the simple facts. I removed and replace a rear wheel, now the drive does not work. Even the break is inoperative.
After a brief period, the tech come back explaining I had misplaced a very small key that lock the system together. He provided a clear simple description of the part - which I could not find even with a high power magnet. BUT was simple to replace at the parts store. Good instructions got it back together and operating in 10 minutes.

Very quick to get a price for some antique and not some not as olde fire arms.

was quick to diagnose the issue.

In terms of auto repair advise, surprisingly prompt Q&A w/ on-call techs. Only time will tell how broad their ‘how to’ automotive resources are, but, so far, they’ve been fairly helpful. I did NOT OPT to communicate w/ the technician by phone...too pricey. No hesitation in using ‘JustAnswer’ again, though.

After spending some time on Google searching for an answer to my problem, I decided to try JustAnswer for my boat maintenance. Not only did I get a timely answer to my question, but I got answers to follow up questions including links to products and what to look for. It was worth the nominal fee to make sure I did everything correctly and to save my all the time trying to search for the answer myself.

The tech was helpful and while he didn't diagnose my problem he helped
me open my train of thought and get my mind around the problem. I understand how hard it must be to help with a problem without being able to look and touch.

This is a great service. Very prompt. Very professional. Yes I would recommend.

I tried it tonight, by asking a question for $5. Told me it'd be about an 8 minute wait. After 45 min. I called and cancelled my Trial Membership. The woman said I'd be refunded the $5, and my Trial Membership would be cancelled. I did get an email confirming the cancellation. However, the $5 still hasn't been refunded. They had no problem charging my card immediately when I started. But it's been over 2 hours, and my card still doesn't show the $5 refund. I might need to chalk it up to getting scammed. Live and learn.

THIS WAS SUCH A SCAM...NEVER ANSWERED MY QUESTION JUST KEEP ASKING FOR MORE MONEY...

I looked at my visa acct. this am., and found a charge first for a deposit on the 13th of May for 5$ for the Just Answer rip-off place. They took besides the 5$ charge on the 13th, another 42$ for devices.
When I called to ask who they are, I couldn't get a proper answer. They said this took place back in 2013? Or 2011? NO! Firstly, I'd've paid that already years ago, and why would they charge me a deposit? It clearly states the date was 5/13/2019.
That's a far cry from 2012? I've recently been hacked, and now will have to get a new card.
I am terminally ill, only way to Mayo, and can't deal with this right now.
I just want things straightened out, and my money back.
Please, please help me against these vicious hackers. They couldn't find my account they said! What's going on? I don't think it's on the up&cup.
Thank-you. Please go git em!