JustAnswer

The guy that helped me with the problem I had with my lawn mower was very knowledgeable. After going through a few steps we figured out the problem and was easy to fix. Saved me a lot of money and time. Thank you. I see a lot of people tried the free trial then was charged a membership fee. I just paid the one time fee of $18 and was very happy with that.

I was very pleased with the service. Have not seen the final charge to my card yet so hopefully it is what was advised. Received advice regarding my 19 year old cat displaying end of life symptoms and how to proceed. It was what I expected but was wonderful to be comforted and validated. I wish I could remember the veterinarian that I chated with as she was compassionate and empathized with my situation.

I went to the website to ask a question and it allows a free question, but you have to give your credit card information for a free trial that will roll over into a membership after the trial, but you can cancel at any time. It says they will email you prior to initiating the membership just like they stated below in response to the other person's complaint: "a billing reminder E-mail to each customer 3-days prior to the membership billing with instructions on how to administer their membership." I never received any emails. I found the charge on my credit card when I was checking my bank account online. It was three days after the charge posted. I contacted JustAnswer and they said they can cancel my membership but could not issue a refund. I find this ridiculous. Their policy says you can cancel at any time which would mean you should not be charged for services you do not receive. They also say they will send an email which never happened. I would not recommend anyone get caught up with this company. It is dishonest practices. Other reputable companies do send an email letting you know if a trial is ending and you will be incurring a charge...

The tech was helpful and while he didn't diagnose my problem he helped
me open my train of thought and get my mind around the problem. I understand how hard it must be to help with a problem without being able to look and touch.

After spending some time on Google searching for an answer to my problem, I decided to try JustAnswer for my boat maintenance. Not only did I get a timely answer to my question, but I got answers to follow up questions including links to products and what to look for. It was worth the nominal fee to make sure I did everything correctly and to save my all the time trying to search for the answer myself.

In terms of auto repair advise, surprisingly prompt Q&A w/ on-call techs. Only time will tell how broad their ‘how to’ automotive resources are, but, so far, they’ve been fairly helpful. I did NOT OPT to communicate w/ the technician by phone...too pricey. No hesitation in using ‘JustAnswer’ again, though.

was quick to diagnose the issue.

Very quick to get a price for some antique and not some not as olde fire arms.

Deferred replacement of ***
I have an old ***, which had given great service but is quite long in the tooth. Latest was repairing a flat tire resulted in the drive not working. I provided the simple facts. I removed and replace a rear wheel, now the drive does not work. Even the break is inoperative.
After a brief period, the tech come back explaining I had misplaced a very small key that lock the system together. He provided a clear simple description of the part - which I could not find even with a high power magnet. BUT was simple to replace at the parts store. Good instructions got it back together and operating in 10 minutes.

My 3 dogs got into a entire bottle of Deramaxx that was just prescribed to my DoxiePin. Not sure who ate what, they helped me with inducing vomiting and determining who ate the pills. They then directed me to the U of I - Champaign Animal Poison Control Hotline for follow up since I had to induce them with Hydrogen Peroxide and the potential toxicity from the drug. My Chihuahua was still not doing well from the event and I had to take her in to see her vet this morning. Brought all 3 in just for doctor to see they are doing alright and acting normal. Thank you for all of your continued phone calls to see how I was doing with things on a Sunday! They are my babies and I didn’t have anyone around to be able to help me. Would recommend their help to anyone in need. Very patient, informed and friendly!

I loved the response time! Quick to answer. Saved me time and money! I was able to get my answer without having to pay large fees to a lawyer. I would totally recommend this service!

Gave me a quick insight to what *** was experiencing. Very cheap, $5, to talk to a professional. Where do you get that? *** was thorough and explained everything to me in a clear, consise way.

I bought 4 rescue parakeets of deploreable conditions, I did all I could it they recovered very well, tho' not fully tame yet, plus my other 4 birds.They are paired into male & female couples.Then one rescue male. had lethargia and other sick symtoms.I received from the Just Answer Vet very prompt response through excellent above and beyond bird Parakeet Expertise Health and future plus probable issue diagnoisis ,that turned out to be exactly right and I did all he said so focused, specific, and did'nt seem to mind at all to be so detailed.He really does honestly care!! Just Answer is Excellent! I 'm referring ALL my friends & Family already!!

Quick and easy.

Doctor was spot on. I knew exactly what I needed to do. The only problem now is getting into a doctor’s office before August! If only the doctors practicing out here were as king and knowledgeable as on here.

The answer to my legal copyright question was clear and quick. I was disappointed however because I understood from the ad that it was a one-time trial for $5.00. However, my credit card was immediately charged $5 plus $50. To me this is misleading and fraudulent.

I tried it tonight, by asking a question for $5. Told me it'd be about an 8 minute wait. After 45 min. I called and cancelled my Trial Membership. The woman said I'd be refunded the $5, and my Trial Membership would be cancelled. I did get an email confirming the cancellation. However, the $5 still hasn't been refunded. They had no problem charging my card immediately when I started. But it's been over 2 hours, and my card still doesn't show the $5 refund. I might need to chalk it up to getting scammed. Live and learn.

This is a great service. Very prompt. Very professional. Yes I would recommend.

THIS WAS SUCH A SCAM...NEVER ANSWERED MY QUESTION JUST KEEP ASKING FOR MORE MONEY...

On or about May 5th I requested some medical information-the trial question was for $5.00 and then was told would have to cancel the service from recurring membership charges before the end of the trial period. I did that the same day as I only wanted an answer to one question. I filed this email notification of cancellation in one of my folders. Unbeknownst to me, their customer service responded to that email asking me to tell them which service I wanted to cancel-but the email was filed and I did not see the response. I contend that they know exactly what service I used and wanted to cancel but they charged my account $46.00 for a membership fee! I feel this is sneaky and an unnecessary reason to claim I did not cancel before the end of the trial period.