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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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JustAnswer Reviews (%countItem)

I have never had the experience with any Representative or Attorney that I had with you today. I felt so happy when the called ended because everything said was positive.

Thanks so much

Excellent service!

I am starting a business called Your Wedding Pastor, where I marry people who are interested in a traditional wedding ceremony between a man and a woman. I respect people who want an alternative wedding to traditional, but I will only be performing traditional ceremonies.
I wanted to know if the law was on the side of Freedom of Religion.

The speed of the answer and the knowledgeable reply were great! I'll be back!

The lawyer answered my question very well. Gave me a little peace of mind. Will definitely use this site in the future and also recommend it to anyone needing answers.

I found this site by luck but received my answer in the same day. Paying $5 for answers I needed for my cat's medical care was not alot to me and he put my mind at ease.

Quick, efficient reply. Was pleased would use again for this small legal question.

The tech was extremely patient and helpful I had a problem with getting a new password on my Microsoft account and he worked with me for over an hour to help me set this up His technical knowledge and communication in writing was clear and I used it effectively

Charged me for a justanswer membership of 46.00 two months in a row. I called to cancel and request a refund after the first bill showed up on my statement. The person I spoke to agreed to cancel the membership and credit the membership fee. this was in February. In March they charged me the 46.00 membership fee again and did not credit me February's charge. Their explanation was I made the request too late in the billing cycle. I knew nothing about the charges until I got the credit card statement. I called them on that same day.

JustAnswer Response • Apr 01, 2019

Hello,

My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.

Firstly, I am sorry for any problems you have experienced with our site.

After checking your account, it looks like you signed up for the $5 question with the 7 day free trial. As with any membership or subscription, if you do not cancel before the trial period ends, you are billed automatically to avoid interruptions in service. Additionally, we send emails outlining the details of the free trial and membership. Since you did not intend to continue with the membership after the trial ended, as a courtesy, I have opted you out of the membership and I can see that your bank has already processed a return of the charges.

I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.

Best regards,

Ms. Chase

Senior Customer Support Specialist

Customer Response • Apr 04, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely

The technician, whose name was Ural, I believe, was most patient with me. I had used a new registry/security/driver update, etc. program and checked a wrong box in the program. This wiped out all my USB connection drivers. Therefore, it was impossible for Ural to use his remote desktop capabilities to quickly repair my PC. To make matters worse, the PC kept shutting down when we might have gotten somewhere. So, we had to use my cell phone and another PC to communicate as I ran from one room to the other. He must have spent at least two hours with me. We did get some partial success, but it was not possible to repair my PC completely. Ural suggested that I get a local repair shop to finish what we could not accomplish. I agreed and we ended the misery. But his professional advice and help did no go unnoticed by me. Later, during our conversation, I realized that I could use a PS2 connection and reboot my PC using the mouse only and an onscreen keyboard to boot my PC. I still could not download drivers until I found an old driver disk for the mouse and keyboard after we had ended our session. That finally led to getting my PC up and running. Ural graciously did not charge me for the failed attempt at starting my PC. That policy was smart. I know who I will call the next time if I need help. It will be JustAnswer.

Very helpful resource. I had a fairly obscure question and they gave a very solid answer. I had been all over town and had yet to get a knowledgable response.

The experts that you get to talk to or text have the experience to know little expertise information that helps to fix your problem.

Great service save me from buying $238 part!!!

I got answers to a legal question from a well-qualified expert in a very short amount of time. The steps I needed to take were clearly explained, as well as the reasons for them, and my mind was put at ease.

Great help on tax questions. Legal Eagle did great job.

Although I was lead to believe that this was affiliated with the Brother-USA Corp and it wasn't. I was most satisfied with the assistance and results of our interaction. However, in order for it to be resolved, I was required to pay an additional fee for remote access, since it could not be handled any other way. Based upon the reviews, I will reserve judgement with the possibility of duplicate/erroneous charges, but I might add the fee was well worth the results.

Chris the Mechanic gave me good advance, and I was able to get my problem resolved, thanks

Very good service. Appreciate the helpful answer I received. Would recommend.. thank you very much for your help..

The mechanic did a great job with the question of my Jag. I had an idea how to fix the problem but was hesitant on working on the car since it is so complicated. He verified what I needed to do so I went ahead and followed his advice and the car is fixed and running!
Thank You!

I appreciate how fast someone was available. Wish I didn’t have to pay $36 for the short period of time. Unless I wasn’t paying attention, I think it would be good idea to state you can speak for up to a specified time for the $36 and then offer the phone call for the additional fee.

The response how informational it was. Was satifying and helped me me to take the next steps in this matter.
Thank You

Love "JustAnswer". I have used this website on more than a few occasions. Lev, the retired accountant, and very familiar with Social Security rules, was 'right on' with his answer. Not only that but I followed up with another question that Lev answered promptly and correctly.
Thank you very much Lev! Thank you JustAnswer.

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

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www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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