I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at [redacted] and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
We purchased tree tickets from justfly [redacted] in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly [redacted] and ~$1,for Canadian AirIn fact, my husband booked from Expedia [redacted] for the same flight and he got full refund from the companywe wou
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct [redacted] ) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
To Revdex.com I want to bring to your attention my great frustration and disappointment in dealing with a booking company- justfly***We have incurred a loss of at least $3,because of their failure to follow through with our confirmed reservation for flight tickets from Chicago to New DelhiIn spite of not getting us our tickets, they are still demanding that we pay cancellation fees when we asked for a refund of our initial paymentWe ended up rebooking our flights – at more than double the rate of what we would have paid if our original booking had been successfulThe details of what transpired are outlined below7/10/16- Plan to attend an important family wedding in New Delhi, IndiaWe booked tickets from Chicago to New Delhi by Air India flight on justfly [redacted] Departing Nov 19th from Chicago, and then return flight departing Nov 27th from New DelhiPaid $3,for tickets ($per ticket) by credit card7/11/16- We received an electronic ticke
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: [redacted]
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is [redacted] The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly [redacted] they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly [redacted]
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, [redacted] who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger [redacted] was deniedI then filed another request with the agency s
I booked the airline ticket from justfly [redacted] it showed on the right corner of the booking for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got [redacted] who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to [redacted] She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with [redacted] at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
My wife and I had booked a flight with Justfly [redacted] early in the year (ref# [redacted] ) to travel to Germany on Oct 23, returning November, Due to health reasons I ( [redacted] S) was advised by my doctor not to flySo' I called Justfly and spoke to a [redacted] (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I paid for a round trip flight from Miami to Dominican Republic via the JustFly[redacted] websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl [redacted] saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl [redacted] working on refunds re: PAWA airlines
***STAY AWAY [redacted] I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! [redacted] - Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
Dear Madam / Sir I was charged twice for the following airplane tickets that I purchased on JustFly.com website- Justfly Booking confirmation: [redacted] - Airline: [redacted] - Flight Itinerary: Washington, DC – Moscow – Yerevan – Moscow- Washington, DC - Airline Booking Confirmation: [redacted] - First Passenger: [redacted] , DOB [redacted] , Female ( [redacted] ***) o I was charged twice for this ticketFirst, I was charged $on 04/03/Then, was charged $on 04/04/- Second Passenger: [redacted] ***) o I was charged twice for this ticket as wellFirst, I was charged $$on 04/03/Then, was charged $on 04/04/The referenced charges are reflected in my credit card as follows: Duplicate charges that I am disputing - the transaction dated 04/03/in the amount of $made at [redacted] - the transaction dated 04/03/in the amount of $made at [redacted] NEW YORK NE Valid charg
I canceled my flight within hours and was given a partial refund of on 8/10/16, however, I have called twice in reference to the remaining and was assured both times that it would be refunded to my account shortlyThis has not happened as of this dateMy issue was that the seating club arrangement club was advertised as $or $9, but they actually withdrew $from my account which is advertisingThese are very dishonest peopleThe booking number is [redacted] , 8/7/Thank you for looking into this matter
Justfl [redacted] advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted " [redacted] Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review------- One more thing, this company is so shady, that if you search them on other review sites, like [redacted] , they clearly have been paying for positive reviewsThey have 50,more reviews on [redacted] than [redacted] you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly [redacted] agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
On July 10, I purchase airline tickets for myself and [redacted] Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, [redacted] plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing [redacted] itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that [redacted] could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that [redacted] could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, [redacted] showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at [redacted] and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
We purchased tree tickets from justfly [redacted] in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly [redacted] and ~$1,for Canadian AirIn fact, my husband booked from Expedia [redacted] for the same flight and he got full refund from the companywe wou
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct [redacted] ) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
To Revdex.com I want to bring to your attention my great frustration and disappointment in dealing with a booking company- justfly***We have incurred a loss of at least $3,because of their failure to follow through with our confirmed reservation for flight tickets from Chicago to New DelhiIn spite of not getting us our tickets, they are still demanding that we pay cancellation fees when we asked for a refund of our initial paymentWe ended up rebooking our flights – at more than double the rate of what we would have paid if our original booking had been successfulThe details of what transpired are outlined below7/10/16- Plan to attend an important family wedding in New Delhi, IndiaWe booked tickets from Chicago to New Delhi by Air India flight on justfly [redacted] Departing Nov 19th from Chicago, and then return flight departing Nov 27th from New DelhiPaid $3,for tickets ($per ticket) by credit card7/11/16- We received an electronic ticke
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: [redacted]
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is [redacted] The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly [redacted] they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly [redacted]
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, [redacted] who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger [redacted] was deniedI then filed another request with the agency s
I booked the airline ticket from justfly [redacted] it showed on the right corner of the booking for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got [redacted] who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to [redacted] She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with [redacted] at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
My wife and I had booked a flight with Justfly [redacted] early in the year (ref# [redacted] ) to travel to Germany on Oct 23, returning November, Due to health reasons I ( [redacted] S) was advised by my doctor not to flySo' I called Justfly and spoke to a [redacted] (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I paid for a round trip flight from Miami to Dominican Republic via the JustFly[redacted] websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl [redacted] saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl [redacted] working on refunds re: PAWA airlines
***STAY AWAY [redacted] I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! [redacted] - Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
Dear Madam / Sir I was charged twice for the following airplane tickets that I purchased on JustFly.com website- Justfly Booking confirmation: [redacted] - Airline: [redacted] - Flight Itinerary: Washington, DC – Moscow – Yerevan – Moscow- Washington, DC - Airline Booking Confirmation: [redacted] - First Passenger: [redacted] , DOB [redacted] , Female ( [redacted] ***) o I was charged twice for this ticketFirst, I was charged $on 04/03/Then, was charged $on 04/04/- Second Passenger: [redacted] ***) o I was charged twice for this ticket as wellFirst, I was charged $$on 04/03/Then, was charged $on 04/04/The referenced charges are reflected in my credit card as follows: Duplicate charges that I am disputing - the transaction dated 04/03/in the amount of $made at [redacted] - the transaction dated 04/03/in the amount of $made at [redacted] NEW YORK NE Valid charg
I canceled my flight within hours and was given a partial refund of on 8/10/16, however, I have called twice in reference to the remaining and was assured both times that it would be refunded to my account shortlyThis has not happened as of this dateMy issue was that the seating club arrangement club was advertised as $or $9, but they actually withdrew $from my account which is advertisingThese are very dishonest peopleThe booking number is [redacted] , 8/7/Thank you for looking into this matter
Justfl [redacted] advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted " [redacted] Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review------- One more thing, this company is so shady, that if you search them on other review sites, like [redacted] , they clearly have been paying for positive reviewsThey have 50,more reviews on [redacted] than [redacted] you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly [redacted] agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
On July 10, I purchase airline tickets for myself and [redacted] Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, [redacted] plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing [redacted] itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that [redacted] could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that [redacted] could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, [redacted] showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca