Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com [redacted] to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree [redacted] are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to [redacted] I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a [redacted] emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
After reviewing Justfly [redacted] prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
I attempted to book a flight with [redacted] and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl [redacted] claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of [redacted] airlinesAccording to [redacted] airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru [redacted] airlines by the same passengers, [redacted] airlines doesn't have that money in their records neither any pending airfares for me
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it [redacted]
I purchased international tickets per phone call to [redacted] Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
I want to share my negative experience with the JustFl [redacted] companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan [redacted] -$4,Doing business as: [redacted]
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly [redacted] has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly [redacted] provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
I ordered my ticket in JustFly [redacted] last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore UGH!!
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to [redacted] , [redacted] etc but no response
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by [redacted] that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted [redacted] as Just Fly had us returning on a different airline than the one we would use to go to Florida [redacted] told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
I did booking though Justfly [redacted] and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice [redacted] • Reference [redacted] • Date: 1-May-• • To
I purchased an economy ticket through Justfly [redacted] for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly [redacted] does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly [redacted] that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
I am writing this to Justfly [redacted] as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly [redacted] to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help [redacted]
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on [redacted] through the JustFl [redacted] website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on [redacted] for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline ( [redacted] )This all took place within minutes of booking Do NOT book through them for any flights in NZ
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com [redacted] to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree [redacted] are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to [redacted] I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a [redacted] emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
After reviewing Justfly [redacted] prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
I attempted to book a flight with [redacted] and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl [redacted] claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of [redacted] airlinesAccording to [redacted] airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru [redacted] airlines by the same passengers, [redacted] airlines doesn't have that money in their records neither any pending airfares for me
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it [redacted]
I purchased international tickets per phone call to [redacted] Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
I want to share my negative experience with the JustFl [redacted] companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan [redacted] -$4,Doing business as: [redacted]
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly [redacted] has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly [redacted] provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
I ordered my ticket in JustFly [redacted] last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore UGH!!
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to [redacted] , [redacted] etc but no response
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by [redacted] that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted [redacted] as Just Fly had us returning on a different airline than the one we would use to go to Florida [redacted] told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
I did booking though Justfly [redacted] and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice [redacted] • Reference [redacted] • Date: 1-May-• • To
I purchased an economy ticket through Justfly [redacted] for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly [redacted] does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly [redacted] that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
I am writing this to Justfly [redacted] as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly [redacted] to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help [redacted]
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on [redacted] through the JustFl [redacted] website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on [redacted] for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline ( [redacted] )This all took place within minutes of booking Do NOT book through them for any flights in NZ