Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline [redacted] and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to " [redacted] ." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly [redacted] presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by [redacted]
On 9/8/I booked a return flight with justfly [redacted] from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one." I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
I am a frequent flyer and this was my first attempt at Justfly [redacted] for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly [redacted] for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl [redacted] had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl [redacted] for any services at all
I bought one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software The next day when I visited [redacted] website to reconcile my account I found the two charges exactly as recorded plus two additional charges They were all pendingAfter another day the charges were finalized including the two additional I immediately contacted [redacted] ( [redacted] ) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, [redacted] , stated that could not be doneNor could I cancel the entire transaction
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly [redacted] We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board [redacted] airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
On May 9th my husband and I booked flights through JustFly [redacted] for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly [redacted] asking us to call regarding our cancellation requestI immediately call JustFly [redacted] and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
Back in mid-July when I was searching for tickets (for end of November) in [redacted] the best option came up with JustFly [redacted] So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are [redacted] Supervised [redacted] insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
I booked a flight with [redacted] and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchased round-trip airline tickets though Justfly [redacted] on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly [redacted] to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly [redacted] on 5/6/16, same game only this time they hung up on me afte
I have used Justly [redacted] to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly [redacted] said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee, but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is [redacted]
A booking was made through the justfly [redacted] website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly [redacted] help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly [redacted] refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!! ***
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, [redacted] Canada, spoke to me and ended up transferring me to [redacted] a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named [redacted] , I was told I would not get my money back and [redacted] airlines would be dealing with m
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline [redacted] and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to " [redacted] ." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly [redacted] presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by [redacted]
On 9/8/I booked a return flight with justfly [redacted] from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one." I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
I am a frequent flyer and this was my first attempt at Justfly [redacted] for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly [redacted] for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl [redacted] had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl [redacted] for any services at all
I bought one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software The next day when I visited [redacted] website to reconcile my account I found the two charges exactly as recorded plus two additional charges They were all pendingAfter another day the charges were finalized including the two additional I immediately contacted [redacted] ( [redacted] ) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, [redacted] , stated that could not be doneNor could I cancel the entire transaction
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly [redacted] We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board [redacted] airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
On May 9th my husband and I booked flights through JustFly [redacted] for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly [redacted] asking us to call regarding our cancellation requestI immediately call JustFly [redacted] and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
Back in mid-July when I was searching for tickets (for end of November) in [redacted] the best option came up with JustFly [redacted] So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are [redacted] Supervised [redacted] insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
I booked a flight with [redacted] and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchased round-trip airline tickets though Justfly [redacted] on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly [redacted] to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly [redacted] on 5/6/16, same game only this time they hung up on me afte
I have used Justly [redacted] to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly [redacted] said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee, but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is [redacted]
A booking was made through the justfly [redacted] website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly [redacted] help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly [redacted] refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!! ***
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, [redacted] Canada, spoke to me and ended up transferring me to [redacted] a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named [redacted] , I was told I would not get my money back and [redacted] airlines would be dealing with m