I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I made a reservation to Travel to El Salvador number *** I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I made a reservation to Travel to El Salvador number *** I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as