I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
I purchased tickets to dublin in Dec of I paid for them at that timeWhen I tried to check in I found that my middle name and my wife;s middle name had been omitted from the ticketI called Justfly to try and get it fixedThey said that I had filled the paperwork out correctly but there was a computer issue because Delta uses a different systemAs a result I need to pay an additional dollars per ticketI did everything correctly and through some problem between Delta and JustFly, my trip is now between and dollars moreThis is unfair
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
I purchased an airline ticket from Just Fly on their websiteThe price that I was given was $I agreed to that price and continued with the purchase of the ticketThe next day there were two charges from Just Fly; one for $and the other for $Just Fly could not explain the $charge and refused to refund me either amountI canceled my flight and continued to call customer service to no availThey still refuse to refund my monies but want to give me a credit for the $amountFrom now on, I will purchase airline tickets the old fashion way
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Itinerary dates change without notice, and you will pay cancellation fees for no mistake you made!
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
I purchased tickets to dublin in Dec of I paid for them at that timeWhen I tried to check in I found that my middle name and my wife;s middle name had been omitted from the ticketI called Justfly to try and get it fixedThey said that I had filled the paperwork out correctly but there was a computer issue because Delta uses a different systemAs a result I need to pay an additional dollars per ticketI did everything correctly and through some problem between Delta and JustFly, my trip is now between and dollars moreThis is unfair
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
I purchased an airline ticket from Just Fly on their websiteThe price that I was given was $I agreed to that price and continued with the purchase of the ticketThe next day there were two charges from Just Fly; one for $and the other for $Just Fly could not explain the $charge and refused to refund me either amountI canceled my flight and continued to call customer service to no availThey still refuse to refund my monies but want to give me a credit for the $amountFrom now on, I will purchase airline tickets the old fashion way
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami