I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
worst experience, never use this site..they are doing fraud
I cancelled my ticket after discussion with representative,He told me that there will be partial refund
after cancellation they said tickets are non refundable and I should go with reservation change, and I will get the confirmation within hours
I called them again after hours then they said tickets are not available and I should wait for months or cancelled again without refund
They charged me $for first cancellation then $for reservation change
100% fraud
I purchased airlines tickets from this company in December and I've waited months to allow for a refund onto my debit cardStil, after multiple phone calls, they are unable to provide proof they've issued the refund and my bank statements surely do not reflect that one was ever givenAfter speaking with them again today, they send me over a makeshift invoice that does not include the proper total refund amountAfter questioning the agent, she backtracks and states the correct total amount of over $Reference number ***
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
Customer service is not helpful at all their refund process is not reasonable to wait for 6-weeks
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
worst experience, never use this site..they are doing fraud
I cancelled my ticket after discussion with representative,He told me that there will be partial refund
after cancellation they said tickets are non refundable and I should go with reservation change, and I will get the confirmation within hours
I called them again after hours then they said tickets are not available and I should wait for months or cancelled again without refund
They charged me $for first cancellation then $for reservation change
100% fraud
I purchased airlines tickets from this company in December and I've waited months to allow for a refund onto my debit cardStil, after multiple phone calls, they are unable to provide proof they've issued the refund and my bank statements surely do not reflect that one was ever givenAfter speaking with them again today, they send me over a makeshift invoice that does not include the proper total refund amountAfter questioning the agent, she backtracks and states the correct total amount of over $Reference number ***
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Hidden costs and last minute increases in the airfaresNver again
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money