I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Itinerary dates change without notice, and you will pay cancellation fees for no mistake you made!
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First